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Expedia / expedia refuses to credit/refund trip

1 United States

We booked a $4, 281.47 all-inclusive vacation to Antigua through Expedia from 2/9/16-2/16/16. We were informed by Expedia in the early hours of 2/9 that our flight out from JFK Airport later that day was cancelled due to a snowstorm. We were told that there would be no flights available to Antigua until February 13th-14th - more than halfway into our booked vacation. The Expedia agent explained that she would take care of everything. Her advice was to cancel the trip to Antigua and rebook, through Expedia, another $4, 000 vacation to Cancun for February 12. Unfortunately, Expedia charged for both trips and would NOT REFUND the cost of the original trip on the basis that we cancelled the trip. We re now out $4, 281.47. We are open to receiving a credit for another vacation. Our letter to Expedia has been unanswered. Gabriela and Marian Zajac

Ticket #'s: [protected]; [protected]

Dec 28, 2017

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