Expedia
reviews and complaints

On September 5, 2017, I arrived at my hotel in Healy, Alaska, to find out at check-in that my reservation that I booked on July 30, 2017, had been cancelled the same day as I made the reservation. The only email I received from Expedia/AARP Travel Site dated July 30, 2017, said: "Your reservation is confirmed. No need to call to reconfirm." At the time of check-in, the reservation was still showing up in my Itineraries as "In Progress." The hotel said Expedia/AARP cancelled my reservation because they had overbooked the hotel. Expedia/AARP said the hotel cancelled my reservation. I don't care who cancelled the reservation. I booked through Expedia/AARP and they should have notified me that the reservation had been cancelled so that I could book another hotel. My two night stay ended up costing me an additional $150 because everything was booked for the Labor Day holidays. There's obviously a problem with Expedia/AARP Travel Site's booking software that would allow this to occur.

After the hurricane I was trying to get back home but was unable to get my ticket rebooked, my original return date was September 10th but due to Hurricane Irma I was unable to so Tuesday September 12th I was trying to get back home I called Expedia from September the 8th that was a Friday because I heard on the news that the airport would be closed in Fort Lauderdale Saturday and Sunday I told them I wanted to rebook my tickets for that Tuesday for September the 12th I gave them all five of the names and told them to rebook it please they said it was no problem that if the airport will be open they would have done it, I called them again giving them my information and told them the airport will have been open that was Monday I was on hold for an hour and 15 minutes giving them my information of my family for us to get home i told them the airport was open Tuesday and I told them I wanted to get on that flight to get back to the Bahamas the flight was at 1pm so please book, they then told me that they would do it also to please call the airport at Silver Airlines I let them know that we wanted to get on that flight I told silver Airlines and they told me that Expedia had to book it they were just waiting on them. Tuesday morning we got to the airport and they told us that Expedia never called or try to contact them in any way there is nothing they that that they could have done to rebook our ticket the system would not allow them to Expedia how to do it I called Expedia again they had me on hold for another 2 hours an was telling me that they could not rebook our ticket silver Airlines had to so we were there for a total of 6 hours and end up missing our flight to get back home Expedia did not help us in any way we had to get five other tickets for me and my family on another airline to get back home and now they are telling me that I cannot even get my money back and I had the protection plan also Expedia you guys suck I would never travel with you again!

Impressed by how their customer service works. It was sarcasm.
I canceled my booking. According to their policies, I should get a refund in full. It's been a month since my first attempt to get it. I called numerous times and talked I think to all of their reps and all of them told me the same and fed me with promises to refund soon, tomorrow, tomorrow.
I don't know if I ever succeed, I'm tired of waiting and they really pissed me off with doing absolutely nothing. Stay away, use booking.com or something else, I don't know.

This is the second time working with Expedia. The first time I vowed I would never give them another chance, but after a few years I thought I would give them a try again, the first time I booked a flight with Expedia, it was my mistake and I wasn't paying close enough attention to what I was doing. I have been disappointed for the second time. I was trying to get a flight changed to an earlier time on the same day and there was no help in this process. My family just wants to see my nephew graduate form the navy and we were not informed of the schedule they had until just now. It is very upsetting that we need to pay pretty much for a whole new ticket and fees to ensure we get to see him graduate. I wish that in the future there would be some extenuating circumstances that would allow this kind of change without the huge pay out. I would suggest that a fee of $50 per ticket be more reasonable than the difference of a ticket and then adding fees on top of that. Thank you for hearing me and I hope that this will be a consideration in the future through airline companies and making travelers feel a little more at easy when traveling and booking through second party sites. Thank you

Sue Beth Lemmons

We booked a trip To Florida, 2 days before we were suppose to fly out, hurricane Irma started to head inland, category 5; and eventually hit Florida. We were able to switch our first flight but unable to switch our return, even though we only canceled due to the hurricane. Spent 4 hours in total trying to get ahold of anyone, to eventually be lied to, and got no where. Your company claimed to speak with west jet who was our returning flight, but when we contacted west jet, they had no notes of any in regards to our situation. A family member literally got there flight changed and fee waived an hour before we tried, just had to pay the difference. We expected the same deal. The result was an hour waiting while employees on your end gave us the run around. We know we were lied to, the supervisor name they gave us didn't even work at west jet. Completely unexceptable to try make customers pay fees when the only reason they had to change was out of pure safety percautions, due to the biggest hurricane that hit the states. We expect to get the same treatment our family members received. This is the first time I have ever had to complain about travel and feel completely disgusted with how we have been treated. I expect a genuine follow up.

Screwed by Expedia.
Buy the ticket and once any problem arises, their favorite response is *Adious* keep talking and we will figure out why its all your fault.

I'm stuck in Ecuador because of Hurricane Irma and no way back to the US until late next week due to disruptions.
Decided to spend the time visiting in Costa Rica, checked out flights hotels car rental and made a number of appointments.
The ticket was from Quito Ecuador to San Jose Costa Rica
Spent the money with Expedia only to find out when I arrived at the Copa counter, that they will not let me board due to the fact that I didn't have a Yellow Fever vaccination document.
Called Expedia, and their response, Not our fault, you should know all this. Expedia even pointed out that Copa, ( and I've since learned other airlines) posts this information on their web site. They fail to see the obvious, that if other companies in the industry deem it important enough to warn their customers of this issue, why wont Expedia? The final upshot, , , I'm stuck in south America with no way home, spent a ton rebooking my other flights to fly out of San Jose, but can't get there from here. Even lost a night in a San Jose hotel, (and had to pay for it) and Expedia's response to it all, , , , , firmly planting their thumbs up their [censored] and telling me to read the fine print on their web site. You know, the bit where they say that If any issue arises we are going to fold like a cheap tend and disavow any responsibility for the service WE PROVIDE or the product we sell.
In short, we've got your money so please stop bothering us.

I'm now going to spend a fortune in getting airline tickets somewhere else, at "The day of"prices. Thanks Expedia, it sure was a great idea using your services NOT!

Unethical, dishonest, bottom feeders.
Do not trust them, do not do business with them.
The will not assist you should there ever be any problem, and when traveling, problems arise.
This is the only time I've used them, I tend to buy direct from the airlines, I will never use them again and strongly suggest others do the same.

Hello,
I have purchased all inclusive package from Expedia.ca Cuba to OCEAN CASA DEL MAR for Tatiana Gorodskova. The flight was scheduled for Sept. 8, 2017. The flight was cancelled due to the hurricane

Here are the details of the package:
Air Canada - AC1768,
REF: PUAWX5
*OPERATED BY AIR CANADA
ROUGE
Ticket Number: [protected]
Record Locator : JGDZIZ
File #: [protected]
REF: SNUOCEDLX

After spending of more that 20 hours in total from September 7 to September 9th on the phone and getting nowhere, I would like the situation be resolved as soon as possible. I am seeking a complete refund of $ 1487.00 for the trip.
I have attached the email correspondence and copy of the confirmation receipt from Expedia.

I can be reached at [protected] or [protected]@hotmail.com
Most sincerely,
Ms. Vlada Gorodskov

emails from and to Expedia, customer service:

______________________________________________--
Hello,

I have called the number you provided me with. However, after spending more than 10 hours in total on the phone on September 8th and more that 6 hours on September 7th and around 2 hours on September 9th ( I am still on hold) I could not get anywhere.

I have been tossed from one department to another.

Here are details of me reservation made on Expedia.ca:

All incisive package to OCEAN CASA DEL MAR for Tatiana Gorodskova. The flight was scheduled for Sept. 8, 2017.

Air Canada - AC1768,
REF: PUAWX5
*OPERATED BY AIR CANADA
ROUGE
Ticket Number: [protected]
Record Locator : JGDZIZ
File #: [protected]
REF: SNUOCEDLX

Kindly advise if I am going to be refunded for the trip.

Please ask your supervisor to call me at [protected], or provide with the phone number where I can call because when I dial [protected] nobody can help me.

--------------------------------------------------------------------------------

From: [protected]@service.expedia.ca
Sent: September 8, 2017 5:29 PM
To: [protected]@hotmail.com; [protected]@hotmail.com
Subject: Requested Email: Expedia.ca Pre-Packaged Vacations - Sunquest Vacations - [protected] - Case ID: S-[protected]

Dear Expedia.ca Customer,

We have received your email request, but we are unable to resolve this issue via email. Please note that the following services cannot be provided via email:

- Booking, changing, or cancelling reservations
- Price quotes
- Urgent Requests

Please call us for these requests at [protected] between 8:00am and 11:59pm EST to check that with Sunquest Vacations. For faster service, mention Case ID:S-[protected].

Thank you for choosing Expedia.ca!

Expedia.ca Customer Support
[protected]

Hey, my name is Melanie,

I will never bay a ticket trough expedia gain or flight with JetBlue or Tap Portugal. I'm not a complaining person but I always step up whenever something is wrong.
I bought a ticket through expedia going to Madrid, unfurtunatly I couldn't used it because I had a last name problem, I was at the aiport for 3 hours over the phone trying to get this problem take care. However, neither expedia, JetBlue or Tap Portugal took the responsibility of getting my last name changed in my ticket while my husband called before baying the ticket to find out which last name I should use for the ticket.
Moreover, I have different last name because I got married. I lost $700.00 in a ticket and I couldn't get even a credit for it. I had to bay another ticket right the way that was $1600.00 because it was a family trip.
It's so inconsiderate from all this airline industry because we all work hard for our money. I wish I can do more that writing a complain and I tried to called expedia but there is no solution for my problem, I finally spended $2300.00 for two tickets and I couldn't get a refund or a credit. I'm very hurt and this will be my last time with this airline companies.

I was charged by both expedia and the hotel.
08/29/2017

Pos/check card withdrawal / expedia [protected] expedia.com waus
$151.73

And by the hotel
08/31/2017
Pos/check card withdrawal / hampton inn west seneca nyus
$121.71

Please advise.

Also please make sure I do not have an open reservation for this weekend at the same location. Thank you.
If you have any quetions, you can contact me at [protected]

Itinerary # [protected]
I booked my ticket to India on August 28, 2017 for $1099. Next day the price on Expedia dropped to $1020. I sent my claim after completely filling up the the online form along with an image (from Expedia website).

As every one knows that after the search page on Expedia, the first screen shows many options. On selection of the most suitable option, the second screen appears providing the details of selection. I selected this screen because On line form on Expedia website allows only one attachment.

Expedia has denied my claim saying connection times and details are not mentioned. I fail to understand if departure and arrival time and the flight numbers of both incoming and outgoing flights in the image are exactly the same, doesn't that mean it is a comparison of apples to apples. On top of that this price match is with Expedia website itself and not with another provider. The person reviewing the claim is also in a position to cross check.

Therefore, in my view the Expedia organization is not only dishonest in its claim of providing price match, but also insensitive to customer complaints.

These are my itinerary numbers: [protected], [protected] & [protected]. I book these vacation and check my points within a week if expedia was able to give me the points. I found out that there was none. So I called expedia and tried to inquire. The answer was I need to use first my booking /vacation/flight, before they can give me my points. I responded, okay. As of now, Aug 28, I found out that my points were still not given. I called up expedia and was able to talk to a person with an Indian accent. After given him the itinerary numbers, he explained that he/expedia cannot give me my points. Just to make the long story short, I was dissappointed because after the first inquiry and the statement that the first expedia staff told me that expedia will give me the points after spending/using them and almost the same scenario of the second person, expedia is 'FOOLING ME". Giving me all the nonsense of justification of not giving me the points. In the first place, I "FAITHFULLY" trusted to use your company that eventually you will do your part. The Indian expedia staff, even told me that in the future, he promise that expedia will give me the point. REALLY!, the other first person said that to me. I think there will be no future for Expedia on my next purchases anymore.

Expedia made two errors: first, they wrote my trip on two separate itineraries which prevented me from getting home after the first leg of my connecting flight was cancelled and, second, Expedia booked my flight incorrectly with insufficient time between connecting flights

Expedia booked me a flight on Air France from London to Paris with a connecting flight on XL airlines from Paris to New York. The layover was 90 minutes. I questioned the timing and said I did not think that that was enough time between flights. The Expedia rep assured me that it was and that legally all I needed was 60 minutes. Again, on the morning of the flight I spoke with Expedia and questioned the timing. Again, I was assured that that was plenty of time.

On the day of the flight, Air France overbooked the flight from London to Paris and I was bumped from my flight. Accordingly, I missed my connection from Paris to New York.

Air France agreed to rebook me on the next flight to Paris but they were not responsible from getting me to New York because Expedia had written the flights on two different itineraries, I was not entitled to any assistance in getting me from Paris to New York and I had a purchase a very expensive one way ticket for same day travel from Paris to New York.

I was also advised that the insurance I purchase with Expedia would not cover me.

I told Expedia that while I was told that the tickets ere booked on two different itineraries, I was not informed that that could result in this possible problem. I was told that it had to be written on two separate itineraries because it was two different airlines but not informed of the potential dangers. If I had been informed, I would not have agreed to such an arrangement. I depended on the expertise of Expedia to book the flights properly.

I requested a refund of my costs for the tickets but Expedia, after 6 hours on the phone, told me that they were not responsible and no accommodation would be made.

Secondly, I am claiming that the 90 minute difference in the connecting flights was insufficient. Even if I had made the London to Paris flight, I would not have been able to make the connecting flight to New York. As proof, on the following day, when I did take the flight from London to Paris, it took me more than 4 hours to deplane, retrieve my luggage, get through customs, passport control and security, and recheck my luggage with XL Airlines. I have the entire 4+ hour ordeal on video to prove my case which I would be happy to submit.

I am making this one last effort to resolve this situation before I take further action with all the different social media sites, FTC, Consumer Affairs, BBB, Victims of Expedia, and the courts.

I ask for Expedia to contact me and make the refund.

I booked 3 rooms in Louisville for the Derby. I cancelled those rooms well within the hotel policy. I got charged anyway. Came to discover, with no help from Expedia, that Expedia duplicated that reservation but with my billing info and not Expedia account info. So I had no idea the hotel had additional rooms reserved in my name. When I had not cancelled these additional rooms the hotel charged my Amex card. I have spent 4 months and over a dozen calls with Expedia trying to get this resolved. Customer service has mislead me and out right lied. I am about ready to go to small claims. Expedia does not own up to mistakes.

This was a horible experience 2 hrs delay leaving Tijuana to Mexico City no explanation just waited and waited, then again another 2 hrs delay from Mexico City to Tijuana; this was a bit different for security reasons which I deeply appreciate but two different airlines both delay on same trip.
If the passager arrives late you are treated so disrespectful but if it's the airline you are expected to just put up with it.

I needed to get some information after reservation I made through Expedia. I called the hotel and was said that there was no any confirmation, even though the Expedia said everything was ok. I tried to contact the customer service to solve the problem, but they only say that they work on it and that's all. I don't know what sort of problem they had to just call the hotel and confirm my reservation right after my request. Why one has to make tons of calls to get what they wanted? My reservation was confirmed one day before the travel. But what if it didn't happen? You would really let me down and ruin my trip.

I purchased roundtrip ticket on line with expedia flight with united and lufthansa, since united don't operate in Dubai. Jan/21/2017 flight #UA8844 and Lufthansa flight#UA8904
And return on June 1/2017 flight UA9730 AND UA9731.
I had an accident at Dubai airport, terminal 3 and damage my left knee and couldn't fly. My doctor said after august can fly. Now they won't change the date of ticket and charge of changing for united is $300.00 and lufthansa is $1200.00 . my ticket cost was about $800.00 and for exchange the date, even was an accident and medical issue. Spoke to one of supervisor Mr Joe Shultz, who I was expecting to help., did not do anything . I will file complaint about expedia . one bad review it would kill 1000 good review. please this is very simple issue, if you can solve it contact me

USA +[protected]
DUBAI +[protected]

RESPECTFULLY
DR POURI

On 8/8/17 (7pm EST) we booked what we thought was an all-inclusive trip on Expedia's website. After putting in all our itinerary & hitting confirm, we receive Expedia's email confirming our booked trip & notice there is hotel but NO FLIGHT .. Immediately we call back to correct the problem & were transferred from rep to rep, being recited the same rehearsed speech over & over again. Finally, after being on hold for 4 hours, we were told we're working on this issue. At close to 1:00am a manager tells us she's tracked our booking process & that's how we booked it & there is nothing she can do for us & our hotel has a non-refundable policy. All we wanted was to keep the exact hotel reservation but to have the flight added as well.
We in turn had to book a flight on our own, at a much higher cost than the complete package we thought we had booked with Expedia.
What SCAM ARTISTS & would like to make as many people aware to NEVER ever book anything with Expedia ! EXPEDIA SUCKS...
All they do is point the finger at you- It's your era & cannot be corrected !
There's a solution to every problem but NOT with Expedia!
BEWARE - Read the Reviews, Nothing but COMPLAINTS...
Hope they go out of business! EXPEDIA YOU SUCK !
KARMA- Hope you get yours!

Well conveniently Expedia seem to have no official customer complaints service so I guess this will have to do. This is written as if I was writing directly to them...

I want to complain about the service I received following a mistake that an operator made when I asked to change a flight to London. I originally booked a flight from Seattle to London return leaving July 29th returning August 6th (itinerary number [protected]). I booked to leave via Seattle despite living in Vancouver because I lost my Permanent Residency card early, and as a result I could not fly directly into Canada without it. Instead I was to drive to Seattle and drive back to Vancouver when I returned to Seattle. However, after placing this order I received my PR card earlier than expected, and I called Expedia to change my flight from the above to instead leave on July 28th from Vancouver and return to Vancouver on August 6th. After this I checked my new itinerary and saw that the operator I spoke to made an error and had me returning on July 30th instead.

Upon seeing this error I contacted Expedia to tell them this. They told me after escalating this to management that they needed to listen to the call to determine how the error was made. I said this is fair enough, and the representative said it would take 72 hours. While annoyed I was still over a week away from leaving and thought all this would be resolved.

Unfortunately, it was not. I don't know how many times I has to call to inquire about progress but it must be over a dozen calls (you will have the details of this that you can look up yourself). As my date of departure approached I became more and more concerned about the returning flight. I call two days prior to my flight leaving and was told (again) that the recording STILL had not been reviewed, and when I said that I am concerned about leaving the country without a correct return ticket the person on the call was, shall I say, "unsympathetic". He said that the issue was the return flight so that there was still time for the issue to be reviewed and someone would call me when I was on my trip.

After calling another couple of times while in London and Ireland, I called three days before my departure date back home and expressed my extreme dissatisfaction with the whole process. She told me that the tape had finally been reviewed and the operator at the time was NOT at fault, and that I agreed to the dates and times at the end. While I could see that perhaps I said yes to this, I know that these dates were not what I asked for originally and I do remember that I had to correct the individual a number of times about the correct dates during our conversation. I'm sure you would agree that it makes no sense to travel to London from Vancouver with my son on the 28th to return two days later, when the original ticket was the 6th August. I asked for two changes: a change in the place of origin (from Seattle to Vancouver) and a change in the departure date (from the 29th to 28th July). How this got screwed up I don't know, but the woman manager, to her credit, fixed the issue quickly (I had not spoken to this person previously) and I finally got my ticket, . If only I had her from the beginning then perhaps it would have been resolved sooner.

I understand there was a process that needs to be followed to ensure I was not making this story to get my flights changed for free. However, the service and the length of time it took to get this change done, considering it was EXPEDIA that was at fault, is totally unacceptable. My holiday, while not ruined, was compromised by the concerns i had regarding whether i was going get to London at all and then when there, whether I was going to get back. Numerous times I was told that someone would call me back and they did not. This was incredibly frustrating, and I am trying my best to be polite here.

I am not expecting anything here. I am just venting my frustration at the process, and suggest you do something about this. As for me, I will be incredibly reluctant to use your service again and I will let my friends/family know of the problems I had with Expedia also as I would not want them to experience what I did.

Unfortunately I cannot supply the itineraries here, and again, you should have records of all the phone calls and changes made, and when they were made. I suggest you look at this and review your customer service procedures accordingly.

Regards

Michael Carew

I bought a round trip ticket (Expedia Itinerary number - [protected]) Changzhou, China to Manila, Philippians for my son leaving Changzhou Monday July 17, 2017 on China Eastern Airlines flight 2935 at 6:55 PM, scheduled to arrive in Chengu at 9:40 PM. The flight was delayed leaving, but technically not enough to get to Chengdu before he was to depart on China Eastern Airlines 5015 at 11:50 PM. However, by the time he got his bags and made it to the International Terminal, a long ways from where he landed, they had closed the gate and wouldn't let him board, even though it was only 11:00 PM. He was told the gate closed an hour before take-off. I have never heard of this and was not warned by Expedia that such a thing was done. Since he was unable to board, he either had to buy another ticket back to Changzhou or one to Manila, which he did for over $500 from a ticket agent at the airport!. He wasn't given much choice and he was unable to find any fluent English person to speak to. When he tried to return to Changzhou on July 24, he was told that China Southern Airlines had canceled his ticket and we had to buy another one for $350! (Itinerary # [protected]). Why would a company unilaterally cancel a ticket, not tell the passenger, and not pay for another ticket when they had created the problem in the first place? I would certainly like to be reimbursed for all of my extra costs ($850) as none of this was our fault.

I was trying to book my flights for me and my family from Beirut to Minsk on Expedia 3tickets on Belavia airlines direct flights every Monday .unfortunately Expedia wasn't showing this connection correctly it was showing direct flight for Beirut minsk sector and indirect for Minsk Beirut sector at a double price than what Belavia was showing .i sent an email with this regards but got no answer .So I was obliged to book directly on Belavia.by website although I am an Expedia plus member and I am collecting points for these flights .