Expedia
reviews and complaints

We booked a hill side resort through Expedia.com on the 16th of April 2018 before peak summer season for my mother's 58th birthday. We were charged immediately at the time of reservation the amount of $1165. The price was for an executive cottage at the hiil side resort in Pakistan. Closer to the time of departure on the 7th of June we inquired from the hotel about the rooms and the manager of the resort categorically expressed that "There was no reservation made by expedia", and the hotel was fully booked for a corporate conference in the days we had booked. Upon relying that to the Expedia helpline, we have received no update on the matter. Not a word in their email except an automated reply.

I was at the air canada count at 2:25 and got the boarding pass.

I was at the airport at 1:20 pm but at the wrong terminal as air canada online check-in ticket dint specify which terminal it was.

I had all the options to take the alternative flights to reach india but expedia india has blocked its tickets and was not available at the time as your operating time is 8 am to 12 am ist.

Air canda could have arranged me to take alternative flight but they could not make any changes to this ticket as expedia has blocked it.

Ideally speaking "expedia india" should be termed as "no show" when needed to make any changes.

I spoke to lufthansa and they could have arranged a direct flight to frankfurt and continue my flight back to india as I had 6 hrs of lay off at frankfurt.

Lufthansa again mentioned that I need to speak to my travel agent to make any changes. I was at the airport until 6 pm trying to get this sorted but since you were not available to make any changes I could not make it to india.

We booked a flight on Air Asia on Jan 18 2018 from Bangkok to Luang Prabang. We were charged $70 for an insurance fee that we did not request. We immediately contacted Expedia and you sent us an email stating that you would refund us a credit of $70.
We have never received this $70 refund.
The refund receipt # [protected].
Our email address is [protected]@HOTMAIL.COM
The credit should have gone to our visa act ending in 9282
Please find copy of your email below:
Please resubmit this refund.
Thank You
Robert Klein

Expedia.com
Sun 4/8/2018, 5:12 AM
You;

We're writing to let you know that we've processed your refund.

Refund amount: USD 70.00

How you'll get your refund:
We'll apply your refund to
Visa ending in 9282
Cardholder Name: Judith E Klein

When you'll get your refund:
We processed your refund on January 14, 2018.
Financial institutions may take up to 15 days to post the credit to your account.
Please contact your credit card company or bank to check on your refund status.

We look forward to helping you with future travel plans.

Sincerely,
Expedia

Please do not reply to this message. This email was sent from a notification-only email address that cannot accept incoming email.

I booked a hotel on April 27, 2018 through Expedia.
Hotel overview

Econo Lodge Malden
321 Broadway, Malden, MA, 02148 United States of America
Reservation dates
Apr 27, 2018 - Apr 30, 2018
Itinerary #
[protected]

I was also charged by the hotel. I contacted them when I discovered this and got the run around how they could not see that I paid through Expedia and to call back. I called back and they said someone would get back to me. No one did. I called back a couple more times I got nowhere. I tried Expedia and got a recording and could not talk to a person to explain the situation. I called my credit card to get it straightened out and they were requiring more and more information because they could not believe this would happen, I guess. I had to spend hours on the phone and lose time from work to handle this situation. I tried Expedia again and finally figured out how to talk to a person and after being on hold for over an hour and a half and getting to talk to July, Ann, C.J. I had to continue to ask for a manager and got the run around and was put on hold. Finally I got Regina, she offered me $100.00 credit back to my card. I do not think this is enough for all the time and aggravation this issue, that has been going on for over a month, has caused me but I was told that is the most she could offer and I could not spend any more time on the phone dealing with this terrible experience. Dealing with this has wasted a lot of my time that I can't get back and work I had to make up and stress and aggravation by the poor customer service, I was provided. I think management at the company should be aware of this and should do something about it if they value customers like myself. I hope this gets to someone that cares enough to do something about it.

Paul Ceruolo

Dear Expedia,

Thank you for your help. Unfortunately we have had a very bad experience with Wow Air having booked our flight and car with yourselves.

This is the email we have sent them and would appreciate your assistance or advice as we did make the booking through Expedia, as we usually do.

Best wishes,
Kellie Williams

Dear Wow,

Thank you for finally booking us onto this flight .

As a result of these unacceptable circumstances we will miss a wedding that we have traveled around the world to be at. We have already lost two nights of our dream holiday that we have saved a great deal for and are so upset.

This is the worst traveling experience we have ever known .We were sent from London Gatwick to Iceland and then on to St Louis having been assured of a flight to San Fran last night. As it was we arrived in this part of America and nobody was expecting us or could access the Wow systems -All the new Wow rep could do was give us a customer service card to ring . Us, along with many others, were up and on hold all night without success. We were shuffled off to a hotel without any food options, having been traveling for around 30 hours (with no food on either of the WOW planes ) and once again being wrongly assured we could eat at this hotel while on hold to Wow.

We have had to cancel a hotel last night, in Sacramento and will not make tonight's hotel either, and are currently trying to change our car hire as they have cancelled our booking as we failed to turn up in San Fran. Even worse We will also miss a wedding that we have flown around the world for (I am chief bridesmaid) and spent a year saving for.

Further to this, the journey is not even over and we do not trust that these new plans will be successful such is our experience with Wow so far.

We will be vehemently pursuing on an ongoing basis until we are satisfied that suitable compensation will be given for a dream that has turned into a horrific experience because of WOW .

Please log this as the start of a formal complaint and reply giving us a complaint reference so we can continue the dialogue. As an absolute minimum we will be seeking a full refund for all flights and other financial losses .

Kellie Williams and Paul Stanton

On Fri, 1 Jun 2018 at 07:44, WOW air wrote:
##- Please type your reply above this line -##
A request nr. 451406 has been created for you.
Please respond to this email if you have any additional comments.
Best wishes,
the WOW air service team

Ak[censored] Sharma (WOW air)
Jun 1, 12:44 UTC

Dear Guest,

This is to inform you that your flight from STL-SFO has been booked with SOUTH WEST AIR LINES.

Please find below the details for your flight,

Booking No : JJNMET
Departure Time : 16:10 PM
Arrival Time : 20:15 PM
Flight No : WN1768/1783

Once again we would like to apologize for this inconvenience.

Kind regards
Alk[censored] Sharma
WOW air

[8DZE8Q-V4EO]

Sent from my iPhone

I have used expedia for my travel company for years and I am very disappointed in you now that I need your support. Everyone knows about the volcanic activity in hawaii and the terrible air quality. I no longer want to travel to hawaii because of a risk to my health. Expedia is refusing to give me a full refund without penalty. I will take legal action if needed. I refuse to travel to a place that will put my health and safety in jeopardy. Expedia itinerary number: [protected].

On May 28, 2018, I made my first call to Expedia in response to Expedia's email that I/my husband should call expedia's 1-[protected] due to some expedia-initiated changes in our flights to & from Seattle (WA) to Whitehorse (CA from Nov.4th to 9th, 2019.
My first call was suddenly cut off, so I called again, and a rep named "Troy" took my call. He was clear in explaining to me the changes and the options that we could consider. He was also patient in listening to & clarifying my questions until we both came to an aggreable option. He then put me on hold so he could confer with his team about the option or new itinerary that we he and I agreed upon. After conferring with his team, he told me the new itinerary we came up with was okay. I asked if I will get a confirmation via email. He said, "of course. Please give me the address you want me to send it". I give him both my email address as well as my husband's which is on the account. Two (2) days passed, and no confirmation on my email. So, I called same Expedia #. This time, "Nora" took my call. We went through the same conversation. After she clarified what "Troy" and I agreed upon, she put me hold to confirm if the new itinerary is ok. When she came back, she said that it's ok, so she will transfer me to someone who will do the confirmation. At that rpoint, I was upset because I'll be talking to another person and rehash the same conversation, Nora said she has to pass me on to another rep wo will take care of the confirmation. What the heck! Anyway, this guy "Ben" comes on the phone and tells me that he needs this & that so he could cofirm my itinerary. I gave him the information he needed, we clarified the new itinerary again in order to be on the same page, then he said he will put me on hold while he checks the itinerary. For heaven's sake, again. But, I waited and still waiting ow, an hour long already, but tis has to stop. All I want now is a confirmation from Expedia that our original flights from Whitehorse to Seattle is changed (as aggreed upon by me & Troy & confirmed by Nora to be reconfirmed by disappreared-Ben) to: departing Whitehorse on Nov. 9 at 5:30pm (Air Canada) for Vancouver, then connecting to a flight for Seattle from Vancouver on Nov. 10th at 1:00pm. We are willing to pay our overnight accommodation in Vancouver on Nov. 9th. The other option offered by Troy was for us to stay one more night in Whitehorse, then depart very early in the morning for Vancouver and catch the Seattle bound flight at 1:oopm.
This is all that I'm asking now: a confirmation of our revised itinerary via email
I cannot understand why this has caused me a lot of time and frustrations when clearly, the need for revising the itinerary was not our fault.

Hello my name is Ata Calli, ı am from Turkey and came to La for holiday. On 17th August 2018 ı wanted rent a car from HERTZ company which is located in 2830 W Olympic Blvd, Los Angeles, CA 90006 via EXPEDİA. Itenary number is [protected]. And confirmation number is H66908926B0... And ı thought ı did it. I stay in Marina Del Rey and got a taxi and spend like 100 dollars to reach that hertz corner. When ı arrived there ı welcomed very badly and rudely that they dont have any car in their stock and they told me to wait till anytime they dont know. When ı asked them why they answered me like go and ask expedia why (the manager told me exactly like that!) Then I immediately called so called Expedia Customer service. I tried to reach a person and ı talked on the phone more than 120 mins uncut! At the End they told me Sorry and they immediately send my 900 dollars back for insurance payment and will give me 200 dollars stay in for their mistake! But NON of them happened! I spend 100 dollars for taxi and 650 dollara international phone bill! And my all they to take that stupid car! And plus they took my 900 dollars for nothing! And plus they didnt give any free stay in! Can ask u a question? What are u guys after?!

On Friday, May 25th, 2018 at approximately 8:48 am [Jamaica time] I called Expedia.com to book a new flight and have a credit applied to that purchase [ Credit was obtain from a rescheduled flight from last year September 16th - 24th, 2017], Expedia.com had me on the phone for over 4 hours trying to meet my request, at the end of the 4 hours long conversation I was told to pay US$243.59 after the credit was applied. My card information was communicated to the Supervisor and my visa card was then charged.
On Sunday morning, May 27th, 2018, I was checking my email for a specific email when I saw that Expedia.com send me a email. The email advised that my ticket was cancelled, I did not request a cancellation or cancel the ticket myself. Expedia.com was contacted again [at 7:38 am] and this time I spend 44 minutes where I was placed on hold and then disconnected, no one called back to advise on the status of my ticket request.
Later in the day of Sunday, May 27th, 2018 I had to call back Expedia.com to get an update on my ticket update, the young lady on the other end of the line charge me another US$243.59 after a 2 hour call, however 1 hour later another email cancellation was received from Expedia.com.
Another call was made to Expedia.com and at 9:51 pm [Jamaica time], I have been on the phone holding for 1 hour and 35 minutes to get my ticket corrected, I'm still waiting while this complaint is being logged.

We just had a terrible experience with expedia on may 19 2018.

We booked and paid for la quinta near philadelphia international airport ten days before through expedia mobile app. However, when we tried to check in at 11pm, we were told that the room was double-booked by expedia.com and not available. The hotel staff claimed that since we paid the money to expedia instead of the hotel, it was not their responsibility, so we called expedia for help. Spent more than an hour over the phone, the staff of expedia helped us to book a nearby hotel called hampton inn but when we drove there we were told that the hotel was double booked again and not available either. I called expedia again, after fumbling for another 30 minutes, the guy on the other end of phone line told me that he did find another one and would cost $8, 000 per night. Is this a joke or an insult?

By then, it was already 1:30am. I searched expedia myself, and found winsor suite had 2 rooms left, so I booked it. However, having been burned twice, I called them before I drove over. I was told that there was no room left, so I cancelled it 10 minutes after I booked it. Expedia told me that there was no refund.

As a result, we spent over two hours calling expedia staff back and forth, but they couldn't find a hotel for us. Finally we had to sleep in our car for a night.

We still cannot believe what happened to us until today. We have been using expedia for more than 10 years. Expedia failed us and treated us badly this time. I wrote an email to ceo and some managers. I have not heard from anyone.

Now we really question about expedia's business model. It feels like a fraud. If a customer booked and paid a hotel room or flight ten days ago, and he could be denied when he arrived at hotel or airport, what is the value of using the service? Refund does not solve the problem. What about the damages caused to customer's business or even physical health? If it were winter and we had to stay in car for eight hours, we would sue expedia.

Unless this is properly explained and resolved, we will not use expedia service in the future. When other people hear this story, I am sure they will come to the same conclusion.

Never again!... Will I use expedia. However, I will be sure to inform everyone I ever speak to that they should permanently avoid expedia. I recently booked a nice hotel on a private beach in huatulco mexico. After a 2 hour taxi ride, I arrived at the hotel only to find it closed, locked, and unresponsive to phone calls. I called expedia who was also unable to reach the hotel via phone. The only option expedia gave me was to cancel the reservation and request a refund. After a week or so, expedia emailed me and said my request was denied and "due to their contract with the hotel" they could not assist me any further (I fail to see how they assisted me at all). I asked if they would, at the very least, remove this hotel from their website. They said they might?
Obviously, expedia is not on your side. They are far concerned with a few dollars booking fee then actually helping customers who have legitimate concerns. I'm still shaking my head on how a hotel can a) close down when they have pre-paid reservations and b) not inform the guests or answer their phone. Best of all, refuse to refund the fee?
In the end I simply disputed the charge and was given a full refund by by credit card company.
The motto of my story, expedia is ok for possibly finding a decent price, but do not expect any help if things go wrong.
I highly suggest booking.com who i've had great experiences with.

On January 26th 2018 we booked a flight for two from Miami to Santo Domingo on Pawa Airlines in order to go to my sister's wedding. I just found out today (one day before my trip) that our flight was cancelled months ago and I as of yesterday the information on my account upon login indicated things were in order and the flight appeared as booked. I also received an email and an app reminder yesterday to let me know my flight was booked and ready for check-in. Today (under 24 hrs before our trip) I go to Pawa's website and find out that the flight is cancelled months ago. Not only did I not receive a call or email from Expedia but now I have had to spend over three hours on the phone trying to get someone to help without luck.
Originally we paid $523.82 for two passengers and to book a flight for tomorrow comes to over $2600, which means I will miss my sister's wedding and all the preparations and money spent towards it.
We have been loyal Expedia customers and after hearing from your representative Michael Vaos, who kept us on the phone for 4 hours lastly the only thing he had to see is that he could not help us find another flight unless we paid 7 times the original price.
Additionally we were told we had to pay a fee for hotel cancellation as well.
It is unacceptable I will now miss my sister's wedding and lose my money to Expedia. They will never have my business agsin.

Sincerely,

Beatriz Maldonado
[protected]
[protected]@yahoo.com

I went where they told me to go to to pick up my pass, they had closed those offices (per the tourist information booths =both of them) 3 days prior. The phone numbers were disconnected< I want a refund... No more crap about how they wont approve it... I have the writing on the paper in russia from the tourist bureau. They shut down... If they moved they left no info on their doors nor forwarding info on their phone lines. What more do you expect me to do? They were closed and I want my refund. I cannot believe with about 75 emails to you people that nothing but bs and excuses abound. Itinerary #[protected]

Shannon Smith
2711 Hillside Ct.
Ijamsville, MD 21754
[protected]

Conde Nast Traveler staff:

I am a traveler who recently had a horrendous experience at Excellence Punta Cana and want to tell you my story of my experience when I slipped on their wet floor and suffered severe injuries due to their negligence (as there were no wet floor signs or other precautions to signify the danger).

I was walking over to have a photo taken with my father and slipped on liquid on the floor, causing me to fall and hit the stone wall on April 6, 2018, while watching the Michael Jackson Show at the hotel. Due to the dark and minimal lighting and lack of a posted wet floor sign, it is those reasons this accident could have been prevented. This negligence places Excellence Punta Cana at fault for the accident and, subsequently, my medical bills, lost wages, and suffering.

On the evening of April 6, 2018, my family and I were enjoying the entertainment provided in the hotel's theater area. My step-mom wanted to get a picture of my father and I on our last night of our vacation. Before I had time to register the tile floor was wet, I slipped slamming my chin into the edge of the stone wall next to the chair where my father was seated. The impact not only caused me immense pain since the stone wall filleted open my chin causing significant bleeding, but also forced me backwards to hit my head on the tile floor. The last thing I remember before I fell was being placed in a wheelchair and taken to the hotel medical clinic.
Shortly after seeing the nurse and physician, it was determined my injuries were too severe to be treated at the hotel and I was immediately taken by ambulance to Hospiten bavaro. After performing an assessment, the doctor determined I needed fifteen sutures, 8 internal sutures and 6 external sutures due to how deep the laceration I sustained was. When we arrived at the hospital, we were forced to pay $1000 up front before the physician would even evaluate and treat my significant injury. Upon completion of the sutures, which was one of the worst experiences of my life due to the physician's attitude and rough care when placing the sutures, we were forced to pay an addition $300.27. Once we had satisfied our bill with the hospital, we were released at approximately 3:00am on April 7, 2018 and took a cab, which cost an additional $90 back tot the hotel. Luckily for me, we were already scheduled to return home on April 7, 2018. Upon check out from the hotel, I filed a complaint with the hotel and a was given a letter offering 2 complimentary days to stay at the hotel within the next year, which clearly showed the hotel's negligence in not quickly addressing the wet floor or at least posting a wet floor sign.

The flight home was practically unbearable due to pain in my chin and jaw. As a Registered Nurse, I had a strong suspicion that I had fractured my jaw due to the extreme impact of the fall. Unfortunately, since it was a Saturday, I had to suffer through the weekend until I could see a Surgeon on Monday, April 9, because surgery offices are not open on the weekends. After review of the panoramic x-ray, Dr. Ryan diagnosed me with a bilateral mandibular fracture and I was immediately taken into surgery to have m jaw wired shut for the next 6-8 weeks. I was also seen by my Primary Care Physician, Dr. Ajebon, and after review of additional x-rays that were taken, Dr. Ajebon diagnosed me with a severe concussion, which will also take 6-8 weeks to resolve, and if symptoms do not resolve, which they haven't to date, I will have to be evaluated for post concussive syndrome. I was told to stay home for one month to allow my concussion and jaw to heal, although I was only able to say home for 2 weeks due to the significant position I hold with my company. In addition, I was prescribed Vicodin and Flexeril for the pain, antibiotics to decrease the risk of getting an infection, and Phenergan to help deal with the significant nausea I am experiencing due to my jaw being wired shut. I am also required to carry with my at all times a pair of wire cutters, in the event I vomit so that I can attempt to quickly cut the wires holding my jaw closed so I don't aspirate and choke on my own vomit. I have also been started on anxiety medication, as I am experiencing emotional mood swings because I am having difficulty coping with my jaw being wired shut.

During my medical leave, I was deprived $3, 842.31 of pay from my position of Facility Administrator at DaVita Kidney Care. Due to my inability to function during this period, I suffered (and still cope with) a severely lessened quality of life. My medical bills are exceeding $7000 because my insurance company feels since the injury was negligence by the hotel, they re responsibility to pay. It is for those reasons I reached out to Excellence Punta Cana for some form of compensation more than the 2 days stay I was offered prior to leaving the resort, as at that time, I did not fully know the extent of all of my injuries and significant costs associated with treating my injuries. Also, I feel their offer of the free 2 days stay proves their negligence and responsibility for the injuries I suffered as a result of the slip and fall accident at the hotel.

In addition to all of my concerns above, I noticed we passed 2 hospitals on our way to the airport, which were significantly closer to the hotel. When I asked the driver why I would have been taken to the hospital I was taken to, instead of the closest hospital, he stated the hotels have contracts with certain hotels to treat injured customers. He also stated, when taken to the hotel's contracted hospital, the cost is significantly more than had we simply taken a taxi to the closest hospital. This is extremely concerning to me, and makes me question the integrity of the hotel. Also, I had a friend staying at Hard Rock Punta Cana and he tripped on the stone walkway injuring his arm resulting in his transport to a hospital, and he never paid a penny for any of the bills he sustained from the injury at the hotel. Excellence Punta Cana raves about being A Five-Star Punta Cana Resort of Limitless Possibilities. I would have agreed with that statement, until I experienced my fall at the hotel due to the hotel's negligence and their refusal compensate me in any way despite my multiple attempts contacting them. Excellence Group boasts, " Excellence Group Luxury has been the recipient of The AAA Diamond Award, Condé Nast Travel Readers' Choice Award, and Travel & Leisure's Best Award. Recently, the property received TripAdvisor's Traveler's Choice Award for The #1 All-Inclusive Resort in the World". I am not sure I would agree, or others would if they were aware of how I was treated for my injury at the hotel.

I am not sure you can help, or even care about my experience, but I just thought I would reach out to and see if you had any thoughts or suggestions to try to get Excellence to assist me with this horrific experience I just had in April. Any help or suggestions would be greatly appreciated.

Thank you,
Shannon Smith

Itinerary # [protected]
car conformation # H5622762034

The service at this location was horrendous, first the shuttle from the airport was 30 minutes, then once at the counter could not understand the young lady she wasn't even trying to speak English some kind of local verbiage, assigned a Hyundai sonata, got into car the AC did not work an then all the check engine lights brake lights the whole dashboard lite up. returning to the counter for a equal replacement was told "we aint got any", was given a much smaller Elantra which I had a difficult time getting into being 6 foot 4 inches and 250. and no difference in price. this company should be ashamed of the way they treat customers, I will never book anything thur Expedia or Dollar ever again, and I will inform all my business associates to avoid the same.

On April 9, I booked a round-trip ticket from Chicago to Frankfurt and the Expedia website and they charged me $825.75 two times. When I called customer service on April 11 they told me I would get a refund within 10 days and it would cost $75 because I didn't cancel within 24 hours. I was unable to cancel within 24 hours because the debit my account happened after the 24 hours. I called back on May 11 because I did not get the refund. The customer service rep apologized and said she would process it again. On May 12 they debited my account $75 and I still have not received my $825.75 refund. I called back today May 21 and they said due to technical problems they were unable to give me a status. This is ridiculous. Can you please help?

5 days prior to our flights, my husband fell and broke his wrist and needed surgery. I immediately called Expedia as I figured I'd get more help than online. I explained my dilema. He assured me that I could get a refund for all 5 tickets with Dr Med note. Had he not assured me of this, I would not have canceled all the flights. I did the paperwork with the airline and was denied a refund or credit. So Expedia misled me ! I have called several times ? Which has all been recorded. Why would I have even cancelled the flights? Why would I have given them a heads up? Because they misled me! Not only did I lose my money, but my family also lost their trip and they probably sold those seats again! So the lesson is to back to our community travel agents where you don't need months to get answers! So done with online bookings! Crooks.

19 May 2018

While attempting to make a reservation for hotel accommodations in or near Cherokee NC for 5 adults and 2 children; I met Edwin (obviously Asian of some kind). He had very much trouble understanding and speaking English. I spelled my email address 3 times in military code ie: alpha, bravo, Charlie, etc. He still got it incorrect and could not send me an email. And had to be done a 4th time to finally get an email. Every thing in our conversation had to be repeated numerous times. Very frustrating. I made an earlier reservation with Expedia this same day in Pigeon Forge Tenn.for another date. A very pleasant 5 min conversation. The transaction with Edwin took an hour to fully complete. I requested a more fluent speaker to no avail. I finally got my reservation in Nantahala Village in Bryson City. I asked Edwin for an identifying number non was given.

We stayed at Mountain Melodies in Pigeon Forge. The staff was friendly and accommodating, but the hotel itself was dirty and needed an upgrade...the carpet was coming up, paint splattered on carpet, tiles off the walls, and broken furniture. When we were leaving we found cigarette ashes all over our Corvette along with damage to the roof and passenger window because someone trying to break into the Corvette. We waited 20 minutes for the police to show up and submitted a police report.

On March 6, 2018 we booked a seven day cruise on Rhapsody of the Seas departing Tampa, Florida on April 22, 2018. We paid $1, 679 including prepaid gratuities Expedia #[protected]. We chose room 8087 and paid for the cruise in full that day. Our friends the Campbell's booked their first cruise to join us on March 15, 2018 and chose room 8011. They also paid for the cruise in full that day.

Week of March 26, 2018:
Called Cruise Link for booking number in order to reserve a Chops Grill reservation. It took a week for them to respond to my texts and phone messages. We were given a booking number, when attempting to complete on line check in I was told no such booking number existed.

Week of April 1, 2018:
Received a call from Cruise Link stating our room and the Campbell's room were changed since we are now part of a group. Our new room number was 7073 and the Campbell's on deck 4. We did not ask to be part of a group since we wanted the rooms initially booked.

Week of April 15, 2018:
Saturday night April 21, 2018 the day before the departure we received a call from Cruise Link Travel stating that the Rhapsody had a problem and would be late in coming to Tampa. Both us and the Campbell's were told to wait before leaving for the port. Of course we were both packed and had arranged transportation to the port.
Sunday, April 22, 2018 I called Royal Caribbean inquiring about the problem with the ship. They said they had no reported problems and it had docked on time in Tampa. Cruise Linked called and said there was a problem with 35 rooms on the ship and were attempting to relocate rooms for us and the Campbell's. They also stated that if we wanted to cancel they would offer a total refund and a free cruise at a later date. We and the Campbell's refused stating our vacation time had been taken from work and our transportation was loaded and ready to leave for the port. Cruise Link called at 10:30 and said we were assigned room 2585 on deck 2, but the Campbell's had no room on the cruise. The Campbell's had no choice but to accept the offer. We were heartbroken that our lifelong friends taking their first cruise could not join us.

On-board experience:
Upon checking in we inquired what was wrong with the 35 rooms that we were told were unavailable for use by Cruise Link Travel? The Royal Caribbean agent said there was no room problems and that the cruise had been fully booked for weeks. He stated that either Expedia or Cruise Link overbooked.
This was our 22nd cruise and never have we been so disappointed with arrangements. It was a headache and stressful because of all the mistakes and lies from Cruise Link Travel. We have a difficult time understanding why Expedia would employ such an unprofessional and unreliable representative as Cruise Link Travel. On further review we found on their web site had numerous complains about others experience with this company. All were the same, unprofessional, unreliable, takes forever to get responses and mistakes with bookings and fees.

Daniel L Vivolo
405 Whitman Road
Winter Haven, Florida
Email: [protected]@aol.com
Home Phone: [protected]
Mobile Phone: [protected]