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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia reviews & complaints 1439

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F
4:35 am EDT

Expedia changing itinerary and re-booking

I bought a business class ticket on Aer Lingus for travel Vancouver->Toronto->Dublin->Duesseldorf, and return from Dublin to Boston. My plans that involved the time between Duesseldorf and the Dublin return have changed, and I wanted to return three days earlier...same flight, same class, same airports -- just a different day. Of course the airline refuses to change the ticket, claiming that since I booked through a travel agency I need to change through them. Ha! I think that's just another way to avoid having to do anything for a customer. But I digress...I phoned expedia.ca from Germany, and surprisingly, was connected within a few minutes. I explained everything and what I wanted to do. The agent said he would have to contact his supervisor, so after some four or five minutes on hold I got the supervisor, to whom I explained the whole affair again. He said he would have to contact the Aer Lingus office to authorize the change, and they (Aer Lingus Canada?) weren't open. But he would call back in some four hours. After explaining that four hours later would be 2am in Germany, he agreed to email the result. About 6am in Germany I got a phone call (from Phoenix!) by someone claiming that it would cost $3752.00 to change the date. I exclaimed that this was much more than I had paid for the entire return flight, and was told that there were no business seats available on the flight, only first-class. Hence the extra charge. I asked him to check the next few days afterwards, and each time he assured me there were no business class tickets available, only first-class. So we hung up. I went on to the Aer Lingus website and discovered two interesting things: (a) Aer Lingus had many business class tickets on all their flights Dublin->Boston during the days I was asking about. (b) Aer Lingus has no first class cabins on any of their airplanes.
I tried again to go to customer service at Aer Lingus to explain that Expedia.ca wouldn't treat me honestly, but you can't even get through when you type in your confirmation code. The automated system just says to "contact your travel agent". ...as if expedia.ca were really an agent in the normal sense.
Expedia.ca is full of lying a**holes at the "supervisor" ranks, where apparently duplicity and evil is the main characteristics required for those positions. I wonder if their mothers know what they actually do for a living.
never, never use expedia.ca except to find convenient flights. Then go to the airline or your private travel agent to do the booking!

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3:55 pm EDT

Expedia flight

I was traveling to India from Oregon, I had my flight booked from PDX to Del. But I had another website book my flight from Delhi to Bagdogra. I was told that I will be charged for my luggage. So I cancelled and called to Expedia to book the same. The guy that I talked to was from Asia and he was too slow. So I logged into my computer and booked my flight, I told him to check if it was confirmed, he told me that I was stupid and senseless and he kept on going. I asked his name to complain and he gave me fake name. Hence I called again to complain to his supervisor, she told me that she is going to listen to the recording but I never heard from her. Reached back to USA and contacted and they said again they will listen to the recording. Now it's May and that happened in March 5th. So I am not going to use it anymore and ask people to boycott it.

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8:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia vacation

I had booked a vacation and received conformation and nothing was in the paper work started to arrive at airport 3 hrs in advance to check in or computer will not let uou check in.I spoke to a supervisor she said i should of basically used common sense which i never flew international before i already paid 1, 900 her end result was pay an extra 2300 for your 3 day vacation thats your only option.

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6:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia disney world booking

Itinerary #[protected]

I booked a 4 day Base Ticket to Disney World. When I tried to apply for the Fast Pass on Disney's website, it required a Disney Tkt # (learned this after calling Disney customer service. Was told Expedia should have supplied this to me a day or two after I purchased the tkts.). I called Expedia on 5/4/18 and spoke to Dawn. She could not find the number so called Disney herself. After being on hold an hour she could not get the number on her computer. Meanwhile in background there are people literally screaming at the top of their lungs as if I was at some frat party. I could hardly hear the CSR. This is how you do business? Your call centers behave like this? I asked for a supervisor and was put on hold forever. I hung up. Dawn called back, put me on hold again forever so I hung up again. I have better things to do with my time than sit on hold while people are partying. SO UNPROFESSIONAL! Because I purchased my tkts with Expedia they are non refundable. I cannot even adjust the date as I could if I bought with Disney but NOT with Expedia. I ended up having to purchase another one day pass for my wife and I ($308) to fix the problem. Your organization is a joke! You ripped me off. I have no Fast Pass as you cannot even do your job and present me with the proper credentials for Disney (as Dawn was told when SHE called Disney).

This must be resolved immediately!

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J
8:43 pm EDT

Expedia unethical business practices for booking flights

Before I booked my flights to Russia from LAX I called Expedia to tell them that I needed an upgraded seat because my wife has severe back problems. They quoted my how much the seat would cost to upgrade and told me once I booked the reservation that I could simply call back and they would take care of it or I could call the airline directly. So I listen to the representative and I book the flights. I called the airline directly and they told me I could not upgrade my seat and that I needed to call expedia. So then I call expedia and they hang up on me every time after approx 40 minutes of holding for them to get airline on the other line. Also the representatives never call you back even after they ask you for a phone number in case you get disconnected. Now it has been over 24 hours since I booked the reservation because I simply do not have hours and hours to spend calling them back and holding for hours. So they now say I need to pay 200 dollars per person per flight in modification fees for my flights which add up to 1200 dollars. This is such a scam and such poor quality of service. I never will book with them again if they do not make this right.

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6:51 am EDT

Expedia flights tickets

Hi Expedia team,

I want to complain about a very poor customer experience with the expedia phone agents for my latest flight reservation.

Please refer the call recordings and the notes for my interactions with expedia agents. They have made 3 agent errors while booking my flight tickets and yet now I do not have a confirmed tickets for which I have already paid the fare.

I have the evidence and confirmations that the tickets were booked. Today, I have realized that they tickets are yet not booked and they have made an error.

I have spent more than 6 hours with the agents and was subjected for long hold. I am very frustrated and this is my poorest experience of all of last 11 years of loyalty.

I want someone to call me on my number +[protected] and resolve this. I am stuck with all the money paid and NO confirmed tickets.

Thanks,

Pallav Neeraj

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10:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia no confirmation about hotel reservation in holiday inn uk

Dear [protected]@Expedia
I had made reservation through Expedia for one night stay for 4 people at hotel holiday Inn London West 4 portal way London W36RT for stay on 31st May 2018
The payment of Rs. 6857.86 was debited to my Yes Bank credit card on 4th April 2018 vide transaction no. MT18096005000010000128

I have not received confirmation from the hotel about reservation being confirmed despite 3 weeks gone

Please ensure I get the reservation as per payment made

Warm regards
Simranjeet Singh
India
[protected]
[protected]@Gmail.com
[protected]@Gmail.com

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4:39 pm EDT

Expedia overcharged

In early March I booked a round trip fare through Expedia with hotel to attend a wedding in southern Norway in late May. The total price quoted was approximately $1350, however when I received the bill the price increased approximately $1150 (84%). It took over 2 days and a total 5 + hours of wrangling via phone, numerous times being put on hold indefinitely, lots of transferred and dropped calls. Not to mention conflicting information, outright lies and generally a stiff reluctance to resolve their costly mistake. The 1st day I called they seemed disinterested in hearing my complaint and repeatedly asked if I wanted to cancel. Which included a $300 fee and non refundable with only credit with Scandinavian Airlines. I wasn't satisfied paying a $300 cancelation fee for the travel agency's error, so I persisted. Finally, I was told by an Expedia supervisor they would send me an email after reviewing my case. 5 days later their email stated that the $2882 charge was the standard fare for this itinerary. Clearly a false statement since I have checked the rates for this booking numerous times from early March to late April and they were consistently between $1250-$1350.in addition, I was told I could've cancelled my itinerary within 24 hours after receiving my email confirmation. I searched all of my email boxes and never received a confirmation email for this booking from Expedia. After more intense discussion I was offered a $500 refund, which was well short of the overcharge of $1150 and therefore unacceptable. Finally after another long hold I was offered a $900 refund, which was still probably the best I could hope for minus litigation Later I tried to cancel and rebook my itinerary for nearly the same price I thought I was paying initially. Nevertheless, Expedia was consistently adverse to resolving this issue in an ethical manner. What I finally offered were two options. One that included no guarantee of the final price if I booked a new itinerary and cancelled the old one. The second choice was if I cancelled the original itinerary first then rescheduling another with a better rate listed on their website I couldn't use my Scandinavian airline credit for this booking. A classic Catch 22.in the end I was literally robbed of approximately $250 and told I should be happy I got a refund (my money!) of $900. After this ordeal I will never do business again with Expedia and advise others to avoid them as well. I am currently considering litigation.

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2:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia a cancelled flight on my honeymoon

Dear Sir/Madam,
Reference: Saudia Flight 637
I am writing to you in connection with the above flight which I was booked onto. The flight was supposed to depart from [Riyadh] at [5:45], but was cancelled. They left us at the airport for the next flight next day. I was on my honeymoon and they did not give us any accommodation. They did not give us a hotel at the airport. There was two flights on another airline that was supposed to go on the same day but they did not let us on these flights. I am a doctor and I had to be in the country the same day the airline was rude to us.
Passenger(s): ABUHASSAN/HALA, RENNO/ANAS
Expedia Itinerary Number: [protected]
Saudi Arabian Airlines Confirmation Code: OEKRQU

Male to Riyadh
Flight Details Saturday, Apr 07, 2018 at 1:15 PM
Saudi Arabian Airlines Flight Number: SV786
From: Male (MLE-Male Intl.) Depart: 1:15 PM
To: Riyadh (RUH-King Khaled Intl.) Arrive: 4:10 PM
Status: CONFIRMED Class: Coach
Equipment: Boeing 777-300ER

Riyadh to Amman
Flight Change Details Sunday, Apr 08, 2018 at 12:45 PM Apr 7, 2018 at 5:45 PM (change) Change in Flight
Saudi Arabian Airlines Flight Number: SV 637 633 (change)
From: Riyadh (RUH-King Khaled Intl.) Depart: 5:45 PM 12:45 PM (change)
To: Amman (AMM-Queen Alia Intl.) Arrive: 8:00 PM 3:00 PM (change)
Status: CONFIRMED Class: Coach
Equipment: Airbus A320 Jet

Yours faithfully,

Anas Renno

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4:14 pm EDT

Expedia car rental - itinerary [protected]

Searched for a car in Cancun. Offers included MXN 750, 000 liability insurance. See screen shot attached.
Reserved car through Expedia. See attached.
Went on the Alamo website, found the reservation and printed a confirmation which clearly states that the liability insurance is included.
When arrived at Alamo they refused to give me the car unless I purchased the liability insurance.
Contacted Expedia Canada - They said they can't do anything. Had the audacity to ask me how I thought an $18 rental for 12 days included liability insurance.
My response was that A. That's what the website said and B. I have purchased before and got the cars for the advertised price.
Obviously there is a kind of scam going on at Alamo. The thing is, ALL rental rates in Cancun on Expedia are ridiculously low. It seems like the plan is to show a low rate and then make money on the TPL.
I could understand that on the Mexican side but what I can't understand is that Expedia could be a part of this.
Instead of USD$18 I was forced to pay USD$308 or otherwise would not get the car.
As I do have another reservation for a car in December I have to ask Expedia to step in and have USD$290 refunded to me from Alamo, as well as providing some sort of documentation and assurances that I will not run into this scam again with any of the car rental companies.
In any event this is false advertising and Expedia Canada would not do anything for me.
I hope to hear back in 7 days or would be forced to take the matter to a Canadian Small Claims court.
Thanking you in advance for your assistance,
Niv Ben-Haim
[protected]
[protected]@rogers.com

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2:37 pm EDT

Expedia my itinerary not associated with my account and missing

I made two phones calls to Expedia, in attempt of addressing one simple problem: I couldn't find my itinerary anywhere in my account. After two call of more than 30mins each, the problem is still not resolved. I then requested simplying sending me via email my itinerary so I have my travel information, but after 24hrs waiting as they promised, still nothing happened. Super disappointed and wouldn't use Expedia for any booking in the future. It's time wasting and no sincerely apologies have been provided either.

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1:17 pm EDT

Expedia refund

I asked for a refund on an excursion that was booked by Expedia for a time that didn't even exist. I showed up to the exertion and was turned away because the time Expedia booked me was not available. $234 is a lot of money to me and I want it back for the inconvenience. Customer service is terrible and every person I speak with doesn't make any sense. The first person said my refund was approved and I'd have it in 7 business days. The second person I spoke with said they are still waiting on approval to refund me. I just want someone to guarantee that I will have my money back. It's not my fault that I showed up and was turned away.

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9:36 pm EDT

Expedia flight rebooking

I had to rebook a flight over the service Hotline
1. Expedia released a payment on my credit card to AIr China without confirmation of the card details, meaning they saved all the details without asking
2. THey did not issue a receipt for the rebooking
3. After 1 month with customer service, they still refer me to the Airline with which I never had contact togety receipt

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3:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia wrong information [protected] - case id : [req:s#[protected]]

I purchased a ticket Milwaukee/Nairobi/Milwauke. But I got the wrong date of return on the ticket. I have been trying to ask for correction of the date of return, which should be around 3 months after arrival in Nairobi, i.e. change return date to 26 July or any date afterwards.

Expedia informed me that the airlines charged money to make change. Secondly, the only way is to cancel this ticket altogether and purchase a new one-way ticket to the tune of US$750. expedia said this is so because there is no value left on the ticket once used partially even if I paid additional protection money. I confirm to them that there will be no return on 26 April and will do no -show but they said I should ask for cancellation, which I did and attached. Hence my disappointment with Expedia

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Update by Aden Ali
Apr 27, 2018 1:59 pm EDT

CASE RESOLVED AMICABLY AND CLOSED. It was misunderstanding. Expedia / wrong information [protected] - case id : [req:s#[protected]]

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10:52 pm EDT

Expedia car rental

My family and I took a 5 hour flight to Puerto Rico. We stood in line for an hour for a car that was reserved through Expedia over a month before the trip. Once at the counter with confirmation information Enterprise said our reservation was not in their computer. We immediately called Expedia and they said there was nothing they could do even with the confirmation that was found in Expedia computer. Enterprise at the airport claimed they only rent via reservations. We were stuck with no transportation. Had to pay $60 to get kids settled in condo then pay another $60 to locate a car rental. Called Expedia again and no help I was told I am sorry just go online and rebook it and to cancel the original reservation or we would be charged for a car we never got.

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10:12 am EDT

Expedia travel

I am writing this because I just had a very unpleasant experience with Expedia customer support. I booked a flight and then realized there was an error and cancelled within 20 minutes of booking. I got the confirmation email that it was cancelled and rebooked a new flight. A few days later I notices a charge for the flight I cancelled itinerary xxx. I called Expedia and spent an hour and a half being told I did not cancel the flight within 24 hours. Mind you I have the cancellation email with the time stamp. They never asked me for the email and finally said I would get a refund in roughly 8 weeks. Never taking responsibility for their systems error. I told them that was not acceptable for their mistake and was sent to a supervisor. The supervisor just reiterated what the customer support rep stated and would not do anything further. I finally said I would dispute the transaction with my credit card company and the supervisor said "that sound good.If you need us to send any documents let us know. "That is a joke of a response. Your company charged me in error and you would not do anything to resolve it even when I have the documents to prove it. 8 weeks to process a refund if that even gets done is way to long. The supervisor should have had me email my cancellation document and process the refund immediately. I have no hope Expedia will do anything even though they should process the refund immediately but want others to know what kind of company this is. Please note I just spent almost 2 hours on Facebook pm with jb and that was a big waste of time. He said the exact same as the other reps about 8 weeks for a refund even though Expedia processed a ticket I cancelled within there 24 hour policy. I even gave him the document proving the airline ticket reservation was cancelled with time stamp but he would do nothing but blame the airline. I would recommend using any other service not attached to Expedia. Hope this helps others

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10:05 am EDT

Expedia trip waiver protection

I bought 3 waivers for 3 travelers. This is a worthless program and a scam. I tried to make a change to a hotel stay by deleting a day and your people want to charge me more. What kind of waiver protection is that? The terms are not favorable. Only one change per trip. Only covers change fees. Your people were unable to make the change on the phone with the hotel and get me a refund, but when I called myself, the hotel had no problem with trying to re-book the room and provide me with a refund for my last day.

I would like a refund for the 3 trip waiver protection plans I purchased because they are worthless!

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2:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Expedia rebooking fee

My husband booked my daughter on a flight from Indianapolis (IND) to Washington (DCS) on 27 April 2018 for my military retirement. My daughter, Jessica Weatherman, is in the Tennessee National Guard and got called up for a short notice deployment. She left 16 April 2018, and right now, won't be back until 5 May 2018. She will be out of country on 27 April 2018. I called Expedia to cancel. They said they would give me a credit for the flight which was $120.30. I got the e-mail and will be charged a $200.00 rebooking fee. So, that would make me have to pay an extra $80 to rebook despite the fact that my daughter was was called up for military service. I have never had that happen when booking directly with an airline, which is what I will do in the future. The prices were actually the same, my husband just booked through Expedia. Unless the rebooking fee is waived, I will never again book on Expedia. Ticket from Expedia - [protected]

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11:58 am EDT

Expedia hotel stay

I feel so duped by this company. I went on line to make a reservation at a hotel in Washington DC under a convention. When I called I asked several times if I was speaking directly to the hotel ( she seemed really eager, should of trusted my gut) she answered yes she is directly from the hotel. I made the reso for the convention to which she replied do it now ask there are only two rooms left. I did to the tune of 1, 400 dollars right out of my checking. My daughter said it didn't sound right as she is going to the same convention. She gave me a different number I called and was informed it was Expedia who made the reso and I'd have to cancel in order to book a room with the convention. What horrible business practice this is. She lied to me strait up and told me she was with the hotel and this was the correct place to make the reso. Now I have to wait 14 business days to get my money back that this dishonest person withdrew on a lie? I am so mad I'm seeing red. How dare you! I've booked so with cheapo and trivago while I've been traveling. I've never experienced an out right lie to get me to book through them. I'll be calling the BBB after this rant. what shameful practices. practices

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Update by Kathryn Cotton
Apr 16, 2018 12:32 pm EDT

I’m waiting on the confirmation of my cancellation. I got my confirmation quickly when the took my money.

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8:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia my stay at hotel

I recently booked a hotel through yourselves The Guildford Harbor Hotel ref [protected]. During my visit which was Saturday 7th April I did not receive the service I expected from a 4 star establishment. I have been on communication with hotel guest relations manager explaining my complaints. Our refusal entry to the hotel pool. The fact that the room equipment was not working i had to wait over 30 minutes for replacement and that took 2 phone calls down to reception. The next morning on check out I got a shrug of the shoulders from reception when I explained. Now the manager is aware that our visit was a special occasion and that a revisit is not viable for us I asked for a refund hes said we had to go through yourselves but he will sanction it his end. I have the emails to verify this which I will attach

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Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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Expedia contacts

Phone numbers

1866 310 5768 1800 469 1793 More phone numbers

Website

www.expedia.com

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Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Expedia?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Expedia Customer Service. Initial Expedia complaints should be directed to their team directly. You can find contact details for Expedia above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Expedia. Discuss the issues you have had with Expedia and work with their customer service team to find a resolution.