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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia reviews & complaints 1439

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E
8:10 pm EDT

Expedia flight to houston

I was denied my boarding pass at check-in on July 23rd to board a 6:40 am flight to Houston from Atlanta. I arrived to the airport in plenty of time (more than two hours before the flight) and because of the absurdly long line at Spirit, I did not get to the front and speak with a Spirit agent to print my boarding pass until right before 6:00 am. I was told the window of opportunity closed at 5:55 am and that I could not be given my boarding pass. It should have been up to me if I made it to my gate in time, and from 6:00 to 6:40, there would have been a chance for me to make it. Spirit should not have made that decision for me before I could even get through TSA and to my gate. Unacceptable. I should have been given my boarding pass. I was offered the next flight that was not until the following morning out to Houston. I expressed to the agent that I had an appointment with the Spanish consulate that afternoon that could not be rescheduled. She did not provide any additional help. I had to book a flight through another airline. Will not fly Spirit every again. I am hoping that Expedia can reimburse me or offer me anything for this major inconvenience.

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10:52 pm EDT

Expedia thrifty car rental

Horn on vehicle not working had to go to dealership on Thursday, July 19, 2018 to have problem resolved
Inside vehicle not clean
Car keyed up on Driver's side
Remote start button not working doors not locking and have to wait 10 minutes before the car starts
Not accelerating when pressing the gas all the way down
Not tuned up
How can we resolve these issues?

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10:52 pm EDT
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Expedia tiquetes aereos

Expedia en Febrero del 2018 nos vendió 3 tiquetes para el 10 de Junio de Barcelona a Athenas, saliendo a las 1:30 am y llegando a las 5:00 am a Athenas por lo tanto compramos 3 tiquetes para ese día a las 8:00 a Mykonos y cuadramos todo nuestro itinerario según ese fecha
El 7 de Junio nos llega un mail, confirmando que ese vuelo está confirmado, por lo nos dirigimos al aeropuerto pagando un taxi desde Sitges por un costo de €100 y llegamos y nos encontramos que ese vuelo no opera hace muchos meses atrás, lo que hicieron es trasladar nuestra reservas al vuelo de las 11:00 pero jamas nos avisaron, por lo que perdimos el vuelo que habíamos comprado para las 8:00 y nos tocó comprar otros, terminamos llegando muy tarde a Mykonos perdiendo todo el día y todo lo que teníamos planeado hacer, además que nos tocó quedarnos en el aeropuerto 10 horas para tomar ese ese vuelo
Realmente nos afecto demasiado porque tuvimos que hacer gastos que no teníamos presupuestados afectando nuestra economía
Nos hemos comunicado a através de la página de Expedia .com en hacer contacto y no nos responden, llamamos telefónicamente y su respuesta es " lo sentimos" no podemos hacer nada
Realmente, está no es una respuesta, ellos deben responder ante la falta de responsabilidad de vender y confirmar un vuelo que no opera
Necesitamos que porfavor nos ayuden cómo solucionar este gravísimo inconveniente, ellos son responsables de su error
Gracias
Germán Rivera, Natalia Cajiao
Mail [protected]@yahoo.com

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1:02 pm EDT

Expedia trying to cancel a flight

A simple flight cancellation took 40 minutes on the phone last night because the agent was too god-damn stupid to do it — he was either a [censored] or had not received adequate training. I had to speak with the manager whose accent I could hardly understand. They said they would sent me a confirmation e-mail saying I had cancelled, which I would use for the insurance claim. They did not, and I had to call the next morning to get this sent. I will never, ever use expedia again.

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Williejo0830
Flower Mound, US
Jul 29, 2018 9:50 pm EDT

Most incompetent and non responsive travel agent I have ever encountered. Do NOT recommend at all as when they mess up, they are NOT responsive.

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Williejo0830
Flower Mound, US
Jul 29, 2018 9:49 pm EDT

You are lucky, our changes took over an hour and three of the Expedia [censored]s on the phone.

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6:01 am EDT
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Expedia flight complaint - itin: [protected] - case id : [req:s-[protected]]

To whom it may concern,

Please see below my story with expedia customer service:

On Saturday 7th July i was looking for hotel in Zante on Expedia website, after i found a nice hotel i wanted to book a flight as well, however your website was showing an error, therefore i decided to call a travel agent, who after an hour conversation booked me flights and hotel separately. During the conversation i was under impression that the agent just wants my money as he was rushing and wasn't happy with my questions about the transfers etc.

At that time, i was not aware of the issue as yet, so on Monday 9th July i thought i'll look for taxi to the hotel from the airport, so i have everything ready for my holiday.

That's when I've realised that the airport is on a different island to the hotel!

I called straight back to complain why i was not informed that the airport is on a different island and was promised that someone will call me / contact me in 48h.

I called again on Tuesday or Wednesday to chase as well, so eventually Expedia sent me an email advising that I have to wait another 72h.

On Thursday 12th July i have received email from Expedia that it was not their agents fault.

On Friday 13th July I called back and both: the agent and his manager told me that I am right and I should've been informed about the airport being on the other island, therefore he will request at least £200 for my transfers between the airport and hotel and some other reimbursements.

On Sunday 15th July, I've received a call about 10pm from a lady that was very abrupt at the begging of the conversation. She was trying to basically get rid of me and offered me £25 voucher or cash. After another maybe 15 min talking to her and explaining the whole situation, she then offered £50 and after a while she confirmed that I am right and she would also not be happy with this outcome and offered me £100.
At this point I was so disappointed and tired and I said to her that i need to speak to my husband, who in fact is not aware of the situation yet, as i did not want to stress him out. It was enough that i have been going through the sleepless nights and a lot of stress as i spent a lot of money for the holiday. I've explained to this lady that my husband and i are working hard all year long and we save money just to go on nice holiday once a year and now our holiday are completely spoiled. I have also informed her that I've requested a copy of the call via email and i still did not have a any response, so she mentioned that she will request this for me. Also, I said that I will not settle for what Expedia is offering me.

She then informed me that she will ask someone to call me back in 24h as she believes that I am right and should have what I want.

On Monday 16th July someone called me during my working hours. I've asked for the call to be made at 8pm as I couldn't speak at work and also line was breaking a lot and i couldn't hear much.

On 8pm Monday 16th July I've received the call and even though i was initially adviced that hotel cannot be cancelled, I was advised that they can now cancel the hotel. I then said, I want Expedia to cancel the flight as well as I've booked the flight through Expedia and not myself. The agent said it will not be possible and I have to call or write to the flights providers myself. Obviously I do not want to spend anymore money on making calls, stressing myself again as i am already completely drained out about the whole situation etc.

The agent then told me to give Expedia a call back and let them know what I want, as i of course had to speak to mu husband about the whole situation.

After i had a chat with my husband I called back on 17th July at 8pm.

I've spent 1h17min just to go through the same things over and over again (please bear in mind that every time i called i spent at least an hour each time, as i spoke to different people at each time). I have been talking to a floor supervisor and his name was Lavish. I must say that he was very rude and I got very upset when i was talking to him. He informed me that they cannot cancel the flight and they can cancel hotel only and give me £100.

I then tried to explain once again on what had happened and i feel very disappointed of the way i am treated by Expedia.

I've informed him that i would like to to come to a settlement agreement and I am happy if Expedia will organise my transfers or give me £200, I can then keep the hotel and flights.

I was then straight informed that they cannot do that.

I then asked to speak to the floor supervisors line manager as i know the floor supervisor cannot make such decisions but I was refused the conversation as apparently it is against their protocol? I just couldn't believe it that i was refused a conversation with floor supervisor's Manager.

I've asked the agent to make notes of our conversation and my requirements and he adviced me that he will once again put the complaint forward to the backup team and I will be contacted in the next 24h. He had also told me that he will request a copy of the call for me.

On 19th July at 18:37 I've had a missed call from Expedia that i couldn't even answer as it was just one second call, following with email at 18:45 that they have placed a request for the call recording and this is under process. However i was informed that the turn around time for the team to get back to me with an update is up to 30 days!

Today is 21st July and i still have not received a call from Expedia in regards to my demand. I feel very depressed / stressed about the whole situation and the way i am being treated by Expedia. I will probably pay for all the phone calls that i've made so far over £100.
I cannot believe that Expedia does not want to take a responsibility for their actions.

I have told few agents, that i want to settle and i only asked if Expedia will cover my transfers from the airport to the hotel and back, which it will cost me approx £200. I was also refused that, so i thought I'll still give Expedia a chance before i will go and make this complaint public or contact ABTA or AOL or newspapers and most definitely i am thinking of making a legal complaint. I decided to write the story here and make another query and come to an agreement that will work for both Expedia and myself.

At the time when i was booking my holiday with Expedia's travel agent i was not advised that the airport is on a different island. When he was trying to book a package he did tell me that the Athens airport was 4h drive and i said that it is too far and it will cost me a lot of money to get to the hotel, so why would i go for Zakynthos airport if i knew that the airport was on a different island and it will take me approx 5h to get to the hotel as i have to get a taxi, ferry and taxi again to get to the hotel.

In fact when he was checking the flights from London to Zakynthos I've asked several times about the transfers from Zakynthos to the hotel and then i was informed by the agent that the hotel is very close to the airport and it will only cost me approx 40 euros one way by taxi, I've asked again if that's correct and again he confirmed that the airport is close to the hotel but he never mentioned that it's on two desperate lands.

If i suggested Rome airport, wouldn't the travel agent tell me that it is in a different country?

I am very hopeful that Expedia will come back to me with a positive response and my issue will be resolved in the nest 48h.

Thanking you in advance and looking forward to hearing from you.

Kind Regards

Kinga Boruc

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7:46 am EDT

Expedia allianz insurance

Please stop doing business with these crooks. I purchased cancelation insurance but couldn't use it. When I cancel a flight I expect to use it. They denied it.
When a customer buys cancelation insurance, they expect to use what they have purchased.

Why don't you find an insurance company that honors the policy and not on the approval of them.

I blame expedia for doing business with these crooks and putting this on your customers.

Rae

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9:21 pm EDT
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Expedia arrived in mexico with no room

My wife and I booked an all-inclusive trip to Mexico through Expedia with two other couples. When we arrived, my wife and I did not have a room booked. I ended up paying the resort an extra $1000 for a room (even though we already paid Expedia), and assumed that we could easily correct this issue when we returned home. WRONG!

Expedia owes me $1000, but after six weeks, a dozen emails, and several phone calls... still nothing. Expedia says that they did not make a mistake, so won't reimburse me. Question? Doesn't all-inclusive, double-occupancy mean that a room is included? I tried to explain that logic, but Expedia's Customer Service seem to be trained to play "dumb".

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7:45 pm EDT
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Expedia service communication

I just got off the phone with my destination of choice. They told me that they didn't not have a good card information nor my phone number to call to get correct information. They also informed me that they would have cancelled my reservation tomorrow morning because of this. Now I know that I definitely put in my phone number AND also th at my card would not be verified until I got there which was stated on your website when I was making the reservation in which my card would have been fine. I also got an all good to go email from you people yesterday with my reservation number as well. IF this is how you do business shame on you. This was my first and last time I will use your services. I would rather call every motel, hotel, campgrounds, cottages, and bed and breakfasts then use your service.

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1:43 pm EDT

Expedia customer service

I have been trying to contact Expedia via phone for over an hour in regards to my cruise which is tomorrow. NONE of the phone numbers provided on the website are working. Furthermore, because I booked through Expedia I cannot make changes directly through the cruise line.
Booking though Expedia was supposed to be more efficient and less of a hassle. Instead I'm having to jump through hoops for minimal support the DAY BEFORE embarkation. I'm also at risk for having to incur additional fees because I cannot get through.
We have attempted to call from 3 cell phones as well as a landline phone for an approximate total of 30 attempts and 10 Expedia numbers (and counting). When calling the line is dead, no dial tone, operator, automated voice service, ring etc. I have also emailed and attempted to contact via the online chat option but have not yet received a response.
So much for a "travel agent" experience. I could not be more upset. I will never use this terrible service again!

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3:08 am EDT

Expedia I have to pay for expedia system problem.

I tried booking on expedia around 7 July 2018.
I summitted my card details, then didn't receive any email of confirmation. I waited for few days and checked my email and my credit card again & again. Nothing from Expedia.

Thus, I made other booking on different hotel.

On 13th July 2018, I received sms from the hotel. (Yet, still no confirmation email from Expedia)

I called Expedia Malaysia, the customer service Sarah answered my call. She said maybe it was due to System upgrading, that is why no email sent to me. (She then said i should call them after i didn't receive any email. I said the standard procedure is after booking done, within minutes we will get the confirmation email. And i been checking and confirmed no email at all from Expedia.)

Now, i have to bear the loss due to Expedia system.
I only get 50% refund from the hotel and not any compensation from Expedia.
I felt it is very unfair for me.
I did nothing wrong.
If the system is not stable, please don't take any order !

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6:42 pm EDT

Expedia booking not valid, no refund

I have booked throgh Expedia a Hotel in St. Petersburg, Russia (25-28 June, 2018). One day bevor check in I have asked in the Hotel, whether all is OK with my booking, the Hotel has stated, that my booking is not valid because of overbooking and I should search for another hotel.

I have asked expedia to refund my booking.

Expedia tald me, that the Hotel has refused my request for refund. It is not true: I have asked in Hotel, and the Hotel has written me, that the Hotel does not want my money.

I will contact police in US and Russia, because either expedia or the Hotel lies me and want to keep my money.

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9:14 am EDT

Expedia refunding

I have spoken to 2 agents here already. I have explained to them my experience with the hotel my family, friend and I stayed in on July 1st, 2018. I have several cases on this, with days inn customer care, wyndham corporate and better business bureau. Only Wyndham replied stating that my refund through expedia can only be given to me at their own discretion. I am not sure how to go about doing that when the agents i spoke to said that they will not refund since the days inn at 5657 victoria Avenue, niagara falls was saying they will not refund me the transaction they have applied to my credit card. I called manager myself until he finally calls me back. All he did was apologize for what happen. Nothing was resolve, so i had to escalate it and went through better business bureau. Now, refunding me should be in a pending status since I still yet to hear from Days inn customer care and better business bureau. I am on the verge of getting law assistance on this just because what happened to us on that day was unjustified. Our room was at the courtyard, very end beside a rail stairway. We were accused on letting our kids run around and that we were being disruptive and no staff came to me or even the security guard spoke to me directly on any matter. A friend of mine tried to tell the security guard to check our room for proof that our children were sleeping, but he refuses to listen. I am the paying customer and was not aware of the complaint until my friend had to fill me in. I was hoping to speak to a manager on that night but he was not available, although the staff strictly told us to leave, along with the police that they called, as i was trying to explain that our kids were sleeping and that we are not letting them run around. Though, I was never heard at all, stopped me from talking basically states that it is what is type of situation. It was the most embarrassing, stressful, demeaning, and i can never forget the worst experience. We had to wake our kids up who were 2, 3, 15 and 16 to get up and not even get ready, because we had to leave the property right away. Travel back to Toronto at midnight along with the traffic from the canada day event. If this is not valid enough to get my refund, i will get legal support. This is too stressful, my charges on my credit card through expedia and the hotel equals to over $1000 dollars. So it not a small amount. I hope i get an answer from your company to get this resolve immediately.

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7:04 pm EDT

Expedia customer service

I am so upset with their costumer service. I must called 10 times today and I was on the phone over 1 hour each time. I had to explain the something 5-6 times and they will never correct. I also talked to many supervisors and they all gave different information. I have been using Expedia for many years but after this experience I will never use them again.

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6:30 pm EDT
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Expedia website error

Hello,

I was booking my hotel online for my stay in Easter Island from July 20th to 27th I had selected the dates and all my information and click proceed to payment. When I proceeded with my payment it changed my dates to the current date and process my payment based on the current date not on the date I had selected. The hotel is not able to refund my money. Please review - 8 Jul - (Itinerary # [protected]) and consider refunding my money.

Thanks

Uriah Wolf

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10:48 am EDT
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Expedia website... booking... customer service

I have used Expedia several times in the past without fault. However today was very frustrating & I promise never to use them ever again. I tried to book a flight for 3 passengers round trip. Once I hit the button to complete, I received a message "Sorry, we weren't able to complete your booking, please wait a few moments & try again"... which is exactly what I did. Gave it a few moments & I tried again. Twice.
I checked my bank account & Delta placed a hold on my money, $438.60 ... the 3 times that I tried!
I called Expedia & was told the flights might be sold out or Delta is checking their inventory. Here is my issue—— EXPEDIA has enough money to update their website to show something to the effect of "we aren't able to book your flight, please search another flight or contact customer service". So now, I am told that funds will be held for 3 days which $1315 of my money is held for 3 days. I asked for a supervisor. Expressed how inconvenient this is, how Expedia should have a better process & how upset I was; for her to tell me that basically she will disconnect the call because it wasn't anything else she could do. I will never use Expedia & I will surely pass the message

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10:34 am EDT

Expedia flight voucher

I talked to four different people with Expedia, who all told me VERY different things. I booked a bundle deal with flight and hotel included. I canceled because the place we were going wasn't safe. When I canceled, I was told I can use my voucher for anything as long as it was with my airline; Delta. I went to go book a new bundle and was told that I cannot use my voucher towards a bundle. So the bundle deal before my voucher was $1, 800. I have to do everything separate because you can't use voucher towards bundle deal so just for hotel my new cost is $2, 100. HOW DOES THAT MAKE SENSE? I asked for fine print that says I can't use my voucher towards the new flight in the bundle deal and the supervisor says its not their policy its the flight. She continues on and says its Expedia's policy. I again ask for the fine print. She types up an email. I asked again "Where is it in the terms and conditions?" Again, I asked the supervisor this. She says and I quote "It is not in the terms and conditions." THEN HOW IS THIS ALLOWED! I understand I can't use the voucher towards the hotel portion of the bundle deal. But why can't I use the voucher towards the flight portion of the bundle deal? NO SENSE! My questions were not answered. I will NEVER EVER use Expedia again.

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8:41 pm EDT
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Expedia hotel reservation

Hi I am confused about where to go whit this issue .I make a reservation with you for a room (holiday in Express ) south padre island and we have problems with are room literally eat be bed bugs .they make a lot of excuses first they said da happens a lot which I don't think help them and after. they said its nothing they can do because I pay you (expidea) they are taking advantage of da I think we deserve the same and dosen't matter where we book

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6:42 pm EDT
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Expedia had to cancel this reservation made on sunday july 1, 2018 due to my second party sickness

Was scheduled to stay at embassy suites monterey bay 7/3/18 - through 7/6/18 my iteinerary # [protected] for this reservation through expedia second party guest traveling from las vegas became that I picked-up at the airport fell ill from the flight and I try to cancel this reservation on 7/3/18 tried calling the hotel directly at [protected] for almost one hour from 3:30 p.M. Until 4:00 p.M. However never got through to speak with anyone on the my phone call, I find it very strange that in middle of the day no phones were answer? I tried to call your corporate office and register a complaint however the individual I was talking with hung-up the phone while we were still talking. I'm very disturbed by embassy suites monterey seaside, ca reaction to my wanting to cancel this reservation, and intend to contact your corporate office after the holiday if I do not get the proper response to this cancellation.

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2:35 pm EDT

Expedia complaint regarding a potential flight reservation

To Whom It May Concern:
I am sending this message to complaint about an issue occurred with Expedia two hours ago. More and more I am getting disappointed with Expedia and their way of handling unpleasant experiences.
Today July 3, 2018 I searched for a one way flight on July 4, 2018 from Los Angeles, CA to Detroit, Michigan because my dad was in a highly critical health condition (dying). I found a flight with Spirit Airline and when I got to the page with the credit card and other related information, I entered it, but before I agree on the transaction, I remembered that I need to purchase the check in luggage to save money. I couldn't find anything that allowed me to do that so called an Expedia agent who informed me that was not doable. So in order to stop the transaction, I clicked on the returned arrow to go back to the previous page. I thought everything was good. Right away I went to the Spirit Airline website and made the reservation there. I checked my email for a confirmation from Spirit airlines, which I did, but at the same I saw a confirmation from Expedia for the flight that I didn't do. I immediately called Expedia customer service to know what happened and to cancel the reservation. They totally refused to do it because Spirit Airlines would not do it. I called Spirit Airline and spent close to 45 minutes to resolve this issue with them and they did.
I am very upset about how they proceeded with the reservation in spite of me not fully completing it and how they threw the whole responsibility on Spirit Airlines while they have the 24 hours cancelation policy.
I also like to mention the disappointing way Expedia handled my feedback and review regarding my stay at a hotel in Istanbul, Turkey. The shocking message (email) from Expedia indicated that they wouldn't post negative reviews and I needed to change it. While TripAdvisor welcomed and posted in on their website.

Regards,
Susan Butris
[protected]
[protected]@yahoo.com

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2:58 pm EDT
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Expedia quality inn encinitas near legoland

First of all this hotel is not near Lego Land, Misrepresentation. Secondly, we arrived and my father, who needed a handicapped room, was not available so we had to wait...He was tired and needed to use a restroom. We were going to allow him to use ours but it was on the second floor and the elevator was out of service. With the elevator being out of service and our rooms on the second floor we had to drag our suitcases, overnight bags and the ice chest up a flight of stairs. Once in the room, the electric GFI didn't work and I received a shock plugging in my hair dryer to dry my wet hair after a shower, the TV remote failed and we were unable to turn on the TV, it did work great with the manual buttons which of course the TV was on the other side of the room. My daughters room, which I paid for as well TV remote failed and was unable to watch TV, her shower did not drain, mold looking spots on the drapes, smear on the wall next to the second bed not sure what that was and internet was up and then down and up and then down so she had to go to Starbucks to finish her term paper for college. We thought we would go get a water from the vending machine and that ate our money and provided not product. We guess several guests tried the machine and then a sign was posted that it didn't work, as well the public washing machine was out of service and to take washing your clothes at your own risk.'
We don't believe that anything worked...at $122.00 per night and no services, really. I want my money back for all three nights totaling$807. 28, confirmation numbers [protected] and [protected]. The sad thing is that the staff was very nice and was very apologetic and explained that nothing really ever works at that hotel and they have to contentiously have to apologize for the blatant deficiencies of the hotel. Once again Expedia I request a full refund.

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Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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Contact Expedia customer service

Phone numbers

1866 310 5768 1800 469 1793 More phone numbers

Website

www.expedia.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Expedia Customer Service. Initial Expedia complaints should be directed to their team directly. You can find contact details for Expedia above.

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Use this comments board to leave complaints and reviews about Expedia. Discuss the issues you have had with Expedia and work with their customer service team to find a resolution.