Expedia
reviews and complaints

I feel so duped by this company. I went on line to make a reservation at a hotel in Washington DC under a convention. When I called I asked several times if I was speaking directly to the hotel ( she seemed really eager, should of trusted my gut) she answered yes she is directly from the hotel. I made the reso for the convention to which she replied do it now ask there are only two rooms left. I did to the tune of 1, 400 dollars right out of my checking. My daughter said it didn't sound right as she is going to the same convention. She gave me a different number I called and was informed it was Expedia who made the reso and I'd have to cancel in order to book a room with the convention. What horrible business practice this is. She lied to me strait up and told me she was with the hotel and this was the correct place to make the reso. Now I have to wait 14 business days to get my money back that this dishonest person withdrew on a lie? I am so mad I'm seeing red. How dare you! I've booked so with cheapo and trivago while I've been traveling. I've never experienced an out right lie to get me to book through them. I'll be calling the BBB after this rant. what shameful practices. practices

I recently booked a hotel through yourselves The Guildford Harbor Hotel ref [protected]. During my visit which was Saturday 7th April I did not receive the service I expected from a 4 star establishment. I have been on communication with hotel guest relations manager explaining my complaints. Our refusal entry to the hotel pool. The fact that the room equipment was not working i had to wait over 30 minutes for replacement and that took 2 phone calls down to reception. The next morning on check out I got a shrug of the shoulders from reception when I explained. Now the manager is aware that our visit was a special occasion and that a revisit is not viable for us I asked for a refund hes said we had to go through yourselves but he will sanction it his end. I have the emails to verify this which I will attach

Dates: March 18, 19, 2018
Yuma, Arizona
Historic Coronado Motel
233 South 4th Ave., Yuma

Complaints: room was tawdry, toilet paper stuffed in hole behind toilet, soap dispensers in shower were empty, one lamp didn't work, another had a burned-out bulb. One electrical outlet didn't work at all and was replaced while we were there (which was OK but should have been checked.) We were not comfortable there.
When I asked to check out a day early, they said they couldn't do anything for us because we had booked through Expedia. When I handed in my keys they offered to upgrade us to a suite but by that time I was too annoyed to want to stay. Breakfast was fantastic though.

Dear Expedia,

Reference to the below, still now I haven't received my refund. It is almost a month now.

This is a final reminder of my refund. If failed to pay, I don't have any option to post on social media.

Best Regards,

Rao

-----Original Message-----

From: Harry.[protected]@kenya-airways.com
To: [protected]@support.expedia.co.uk
Additional Recipients: "Kariuki, Pauline"
Subject: Fw: DOUBLE BOOKING - BOOKING REFERENCE - MNAWVJ & GBIYXA
Sent: Mar 15, 2018 2:38:04 AM

Dear Expedia,
Reference is made to below two tickets and correspondence.
This is your authority to refund these two tickets in full.
Kindly advise once refunded.
Please acknowledge receipt of this mail.
Regards
Harry
TKT-[protected] RCI- 1S LOC-NOZ98R
OD-NLANLA SI- FCPI-6 POI-SEA DOI-15JAN18 IOI-[protected]
1.RACHA/SWAPNA ADT S I
1 NLA KQ 586 T 19JAN1515 OK TSRZM O 19JAN19JAN 2PC
2 XNBO KQ 204 T 19JAN2055 OK TSRZM O 19JAN19JAN 2PC
3 XBOM 9W 457 K 20JAN0710 OK TSRZM O 20JAN20JAN 2PC
4 OHYD 9W 456 H 27MAR2130 OK TSRZM O 27MAR27MAR 2PC
5 XBOM KQ 205 T 28MAR0635 OK TSRZM O 28MAR28MAR 2PC
6 XNBO KQ 584 T 28MAR1115 OK TSRZM O 28MAR28MAR 2PC
NLA
FARE F USD 404.00
TOTALTAX USD 435.90
TOTAL USD 839.90
/FC NLA KQ X/NBO KQ X/BOM 9W HYD202.00 9W X/BOM KQ X/NBO KQ NLA2
02.00NUC404.00END ROE1.00
FE RESTRICTIONS APPLY/NONENDO/NONTRANSFERABLE
FP CCVIXXXXXXXXXXXX0082/0419/N436843
NON-ENDORSABLE
FOR TAX/FEE DETAILS USE TWD/TAX
TKT-[protected] RCI- 1S LOC-NOZ98R
OD-NLANLA SI- FCPI-6 POI-SEA DOI-15JAN18 IOI-[protected]
1.NENTURI/SREEVIHAAN CHD S I
1 NLA KQ 586 T 19JAN1515 OK TSRZM/CH25 O 19JAN19JAN 2PC
2 XNBO KQ 204 T 19JAN2055 OK TSRZM/CH25 O 19JAN19JAN 2PC
3 XBOM 9W 457 K 20JAN0710 OK TSRZM/CH25 O 20JAN20JAN 2PC
4 OHYD 9W 456 H 27MAR2130 OK TSRZM/CH25 O 27MAR27MAR 2PC
5 XBOM KQ 205 T 28MAR0635 OK TSRZM/CH25 O 28MAR28MAR 2PC
6 XNBO KQ 584 T 28MAR1115 OK TSRZM/CH25 O 28MAR28MAR 2PC
NLA
FARE F USD 303.00
TOTALTAX USD 435.90
TOTAL USD 738.90
/FC NLA KQ X/NBO KQ X/BOM 9W HYD151.50 9W X/BOM KQ X/NBO KQ NLA1
51.50NUC303.00END ROE1.00
FE RESTRICTIONS APPLY/NONENDO/NONTRANSFERABLE
FP CCVIXXXXXXXXXXXX0082/0419/N436843
NON-ENDORSABLE
FOR TAX/FEE DETAILS USE TWD/TAX

I called customer care about my upcoming flight on 04/21 and I was driving that time. I told him that I got an email about changes to my flight. The representative was saying something and asked me to hold while he is reviewing my booking and re-issue my flight ticket. He sent me an email confirmation but that has increased my flight duration 4 hours more and he argued with me I accepted for that over the phone. I couldn't even hear him saying that. Now he says can't re-issue or change my flight avoiding that 4 hours wait time. This is insane and trying sell bad services.

I booked a ticket and after confirming it the charged my card a different price ..Then I called in the guy was yelling and telling I was wrong then asked for a manger my wait time was 45 min he didn't even try to help me he also asked me a lot of info and was agruing backward with me because I ask to speak to a supervisor and told me to hold on another 30min after I asked him could he give me a voucher for my in convenience just very rude and not helpful and very horrible customer service

We wanted to cancel 5/25 hotel reservation to change the trip plan, called Expedia on 3/31 to know if we could get a refund (as they suggested rather than contacting the hotel directly, they say. Becky said she would respond in 48 hours after a long hold, but no follow up came. We called again on 4/2, then we got a e-mail on 4/4 saying they still couldn't reach the hotel(!?) Almost 2 months ahead cancellation should be reasonable to negotiate to refund since we had booked all the Peru trip itinerary with Expedia. We were so disappointed with your business!

RE: Itinerary # 7341263860267

My wife booked flights from London to Argostolion but when the tickets came, they are for the wrong month. The information she requested on your website was for departure 14 July 2018, return 21 July 2018. When the tickets arrived they are for April instead of July. When returning to the website, the dates are clearly in July. Why were sent tickets for April? These are no good to us. Please correct this error and advise what the correct price should be.

Regards

Ian Plunkett

To all it concerns,
I am sorry you decided to back David Hogg and pull your advertising from Laura Ingraham. I don't like everyone using their businesses as a political tool! Guns do not kill people, people kill people! She stated the truth! He admitted that it was the truth! So I have decided not to use any company that has decided to be political. I will no longer book any future trips with Expedia, which is a bummer since you were the only company I always booked with and I have plans for at least 8 trips in the near future! Sincerely Cindy

I have been a customer for many years and very disappointed that your company is now being political. Laura Ingraham's comment may have been distasteful but find it hard to believe worth pulling your ads. I have read that you advertise with other liberal opinion shows that I know have said similar and worse things.

I will not use your co if you continue being political.

After this next trip I am officially ending my use of your services and canceling my account.

It is pitiful the stance you have taken with the Laura Ingraham show.

Supporting a foul mouthed teenager who berates the NRA, I am the NRA, and other Patriotic Americans is pitiful.

It would have been best if you remained neutral.

In today's highly competitive world I have other options.

I have used your services in the past traveling. I will no longer use Expedia because you pulled your advertising from the Laura Ingraham show. Expedia has made a business decision based on the " feelings" of a seventeen year old kid. I'm not against young Mr Hogg but I am against a company attempting to stifle the speech of a news agency by leveraging their money to force content that you approve of. Pathetic

Thank you,
Patrick Elsenheimer

I am a Silver Rewards customer who will no longer be using your company. I found out today that Expedia is pulling advertising on Laua Ingram's show so I will be cancelling my account with your company.
I am a believer and supporter of ALL of the Amendments and I feel Ms. Ingram had just as much right to express her feelings publicly as did this Hogg kid. If companies like yours are going to pick and choose who could exercise such rights then I will no longer support them. I will be dealing with Trivago from now on.

Debra Bienas

I booked two rooms at Microtel Inn at Elkhart, IN in January 2018 for my visit in May. due to personal reasons, I had to cancel my trip. I called Expedia Customer Service to cancel my reservations in the evening of 3/19/18. The agent said the contact person at Microtel had already left. He said the facility would be contacted and I would get an email within 24 hours. Since I did not receive any email from Expedia, I called the customer care again on 3/21/18 in the morning. I was told that it was a non-refundable rate and hence I would be charged for one night and refund for the second night. Since there was no other option, I requested to go ahead with the reservation and was placed on hold. It took about an hour and the line got cut off. I called again; again explained everything from start as if I was making the request for the first time. Again on hold for 63 minutes. Still I am on hold! Oh just now, the supervisor came on line and said they are processing my request. Don't know how long I still have to hold. I never experienced such an inefficient, inconsiderate customer service.

Hello,

One leg of my flight was canceled due to the winter storm in Boston. Firstly Expedia was unaware that the flight was canceled even though the Expedia app was showing a flight cancelation. Jet Blue was offering free waivers for rebooking flights, and I believe when an airline cancels their flight they rebook customers. I booked my flight through Expedia as a result the airlines asked me to go through Expedia. After calling Expedia multiple times, being put on hold multiple times, Expedia just got my whole itinerary canceled without getting the airline to book me a replacement flight. Then they proceeded to have me rebook a completely new flight without covering the fare difference - which jet blue said they would have covered if Expedia hadn't canceled the flight and had gone through their fee waiver forms instead. I booked almost the same flight at a much higher price, when Expedia could have had Emirates re route me due to a partial flight cancelation. I was given an additional $750 as a ‘favor' and this was repeated to me multiple times. As a customer I should not have been penalized for an airline canceling their flight especially when the airline was waiving the fee for rebook and fare difference. Expedia did not handle this correctly and had me pay for their mistake. I should be refunded for the entire rebooking since I should not be penalized for something that is not my fault.
Also, please have your customer service be less condescending about ‘favors', especially when a customer has been on hold practically all day.

Very disappointed, very Poor customer service. Give me my full refund.

To keep clients you need customer service, not a human machines telling it's policy. Then when asked to explain the policy they are at a loss for words. Expedite will not be successful for long with this kind of service. I've been happy with them when things were smooth. The problem when there is the slightest complication, you are better off banging your head against the wall. I booked 7 tickets to Montague bay for some odd reason they refunded me 6 and gave me credit for 1. Reason for canceling is they're was violence in that area at the time. We were a family traveling with a baby. So we took a $600 fine to refund 6 tickets and got credit for 1. No problem. I tried to work within there guidelines credit had to be for same person same airline same country of origin. When I try to book my flight with the credit for ~$200 I was told I would lose out on the remaining credit ~$700, why the credit doesn't carry over... that's there policy. Its really stealing they took my money sold the seat to someone else and then created unbelievably unrealistic policies to receive the credit. Then to keep they're earnings they pay people pennies most likely from a developing country to deal with angry customers. I regret getting frustrated with the customer service reps, its management that needs to sit next to these phones and deal with customer complaints. Maybe then they will realize how unprofessional and unreasonably the company is. I will never use expedite again and I assume most people who have to call expedites customer service team, will feel the same way. The future of this company is not bright if things do not change.

To Whom It May Concern:

My name is Daleo Freeman and I am the President of the Cleveland, Ohio Area Local, American Postal Workers Union. While traveling to a President's Conference, I had a horrible experience during my travel.
I flew from Cleveland, Ohio on March 16, 2018, on American Airlines, (Record Locator #CARRSU), to Chicago. From Chicago, unbeknownst to me I had to change airlines to Cape Air, (SR9MKO). to Decatur and from Decatur, I had to fly to St. Louis. During the interim, my baggage did not arrive with me to St. Louis, the customer service that I received from Cape Air was horrible; they had very nasty attitudes and offered little to no help, in helping me find my luggage.

My baggage did not arrive to St. Louis, until the next day, March 17, of which I had to travel back to the airport to obtain my baggage... At this time, I am requesting to be reimbursed in full. Thank you.

Please notify my secretary, Sylvia A. Williams at
[protected] and/or [protected]
[protected]@ameritech.net

I booked a flight via the expedia app .
Paid with debit card all done and money was deducted from.my account.
Within a few hours I got an email from expedia stating my flight was canceled due to credit card decline. I called to the call center to ask what was the issue, they have told me that my card was declined I told them that's it is impossible the card went through, I then called to the bank that confirmed the transaction, I called back to the call center and the rep told me that it is a pending and the money would be releases by the bank within 72 hr . I called to my bank and asked them about such thing and they told me that the transaction was successful and they can't return my money, then the bank officer proceeded to explain about a complaint I need to submit and after investigation they will refund me within 90 days .
Expedia claim they never got paid and refuse to make a refund .
They are complete scam and fraudulent company do not do any business with them be aware .

I recently flew to Mexico City from Edmonton via Vancouver (Feb15/18 YEG-YVR, YVR-MEX - Feb 24 MEX-YVR, FEb 25/18 YVR-YEG) I booked my tickets through Expedia. The flights were on WestJet in Canada and Aeromexico to and from Mexico.

I booked on line and paid. Soon after Expedia called to tell me the return flight from Vancouver on Westjet was not available. I agreed to a different flight. Eticket and a new itinerary were issued. We were told there was no need to reconfirm.

On departure day we arrived at the airport to check in (3 hours early) and Westjet could not issue us boarding passes. Apparently the eticket did not match the itinerary. The return flight ticket had not been changed. Westjet called Expedia on the number on the confirming email and was told there was no problem. I spoke to Expedia who said there was no problem - that Westjet was wrong. Westjet reconfirmed with Expedia that the issue was with the ticket and Expedia put them on hold for 20 minutes and came back to say there was no problem. Westjet then told Expedia exactly what the problem was and how to fix it - the Expedia person said she'd have to talk to her supervisor and put us on hold for over an hour!

With 4 minutes to go until cut off, suddenly the boarding passes printed as Expedia finally figured out what to do. The Expedia person never did come back on the phone or if they did we were not there to hear her as we were running to security. We just about missed out flight and whole vacation!

I also had sent Expedia an email while we were on hold urgently asking them to try to fix matters - Expedia replied the next day!

Why on earth why would I use Expedia again? Westjet said this is a common problem when flights change. We got lucky as we arrived hours early for what's as essentially a domestic flight and because Westjet was able to advocate for us. We received no explanation or apology. If the problem is common. - for Pete's sake get on it and fix it instead of creating havoc.

This is very poor customer service. Thanks Expedia for almost ruining our vacation and starting off really poorly.

We booked an entire trip (airfare, all-inclusive hotel, shuttle to and from airport) to Puerto Vallarta with Expedia. Our first flight was canceled due to mechanical issues, but subsequently, a blizzard arrived. Long story short, got a flight out about 24 hours later. United was good about re-ticketing for free. However, now our 4 day vacation is down to 3 days, so like a normal person, I thought I would just add another day onto the trip, but that is when things fell apart. Didn't have an international plan for my phone, I didn't plan on calling anyone from Mexico. Spent way too much time on the phone getting a flight out for a day later. Spent $. Called expedia to change the airport shuttle pick up to a day later. More $. We were to meet with an expedia/gray line representative who was to help us and the hotel would not let me purchase another day if it was not through an expedia agent. Checked for her three mornings in a row, at different times. Well, she never bothered to show up while we were there. I made it clear I could not receive phone calls, so the front desk gave me her email. I emailed [protected]@gmail.com and she didn't respond until 8 hours later. Now we are between a rock and a hard place, and the hotel notified us they would be charging a ridiculously high rate for the night. Basically I feel like they were just stringing us along and delaying us to the point where I did not have the time/ability to book a hotel for a night woth a reasonable rate elsewhere. I was very disappointed with this expedia/gray line representative's customer service( or total lack thereof). It cost us a lot of money, and even worse just the amount of TIME WASTED while I was supposed to be on vacation.