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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia reviews & complaints 1439

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J
5:18 pm EDT

Expedia customer service

I have booked over $3000 worth of flights for July through Expedia. I needed to cancel a flight and the man who helped me naked David was the most rude, disrespectful, and uneducated employee I've ever dealr with. He laughed at me numerous times on the phone, interrupted me repeatedly during the conversation, and lacked any knowledge of how to submit a claim to get a refund through YOUR travel insurance. I will take my money elsewhere after this incidence since this company is rude and unprofessional. My company now will no longer be using your website for company bookings. I will be telling all our partners to also terminate using your services seeing as your employees are flippant and disrespectful to clients.

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11:51 am EDT

Expedia customer care & a itinerary which was cancelled I am complaining about

Hello, my name is Alexandra Daly. My itinerary number is : [protected]

I have been in contact with Expedia customer care for a little over 2 months now, these emails have been back and forth the last one being about 2.5 weeks ago. There has been conversations back and forth with very little help.

A itinerary I was suppose to do in Paris, in which cost a large sums of €500 for 2 people, unfortunately a section of this itinerary was cancelled. I wanted some compensation as this was not a cheap activity.

I was told about a month ago I would receive compensation but received nothing. I emailed Expedia customer care once again and they proceeded to tell me there had been a "technical" problem and the money could not be sent so it would be resent and it would be in my account latest on the 25th of June.

I have still not received my compensation, I am absolutely infuriated by the lack of suppose I have recieved, and I will never ever be using this site again.

If someone could please get in touch with me ASAP, that would be great. I am expecting my compensation and I will not be letting this go lightly.

PS. The photo I have attached is information we recieved in Paris about a part of itinerary being cancelled.

Regards,
Alexandra Daly

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6:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia extra charge on pre-paid accommodation

Dear Expedia,
On 19th June 2018 I booked a package trip from Maputo to Vilanculos return including 5 night's accommodation at Beach Village Backpackers. I also took the Travel Protection Plan and paid for everything by credit card. Travel Plan policy number [protected].
I was at Beach Village from 21st to26th June 2018. On the last day I went to pay my restaurant/bar bill and was told that I still owed $51 for accommodation. When I disputed this, the manageress phoned Expedia but I did not understand the conversation, which was in Portuguese, but she said that I must pay the $51 which she thought was some kind of extra commission charge from Expedia. I was not happy about this but made the payment which came to 3599 meticais.
My Travel itinerary number is #[protected]
I request that I be given an explanation and reimbursement for the above amount of $51.
Yours sincerely,
Mrs Mary Riley. Email address [protected]@mweb.co.za

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S
5:18 pm EDT

Expedia flight pass on phone

I arrived at the airport early Monday evening for my flight. The flight attendant was very ignorant and untrained and did not know how to check us onto the flight via our Expedia tickets. She said our passes weren't working and that she wasn't able to check us in. She blamed us and then didn't know how to check us and said she thinks the pilot closed the flight so that we'd have to fly out another day. She refused to look into other flights and said she didn't know how and that I'd have to buy another ticket on the spot. I told her I couldn't afford that and that my mother was in the hospital and that I needed to go home. I had to spend 374.56 total on a last minute hotel, travel arrangements, and food and my other ended up passing away because I wasn't allowed on my original flight. I'd like to be reimbursed because I struggled tp pay for funeral cost and other mis. things because of this incident and the Delta representative at the baggage check in was incredibly rude and my pass wasn't working.

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9:41 am EDT

Expedia car rental lack of information on charges

I had four calls to enterprise agent at rapid city airport SOUTH DAKOTA . wanting to pickup car at 8 oclock instead of 1030 .I was told no problem .they did not have car, was told they do not accept debit cards . tried to use my sons credit card they would not accept that either. told to go to local center they accept debit cards. they do not. then I was told the charge was 400 dollars more then Expedia quoted us. it was important to be back in tomahawk wi. by mon am.we ended flying at an extra expense of400 dollars.

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12:06 pm EDT

Expedia 3 day moscow city pass

Purchased this tthrough Expedia on 10/25/2017. When in Moscow on April 8-10, 2018 the bus pass business had closed it doors, turned off its phones, and left no forwarding information. This was itenerary #[protected]. Despite numerous (more than 50) complaints Expedia does NOTHING. They say the vendor refuses to give me a refund. Who exactly is working for whom? This was a total rip off and I want a refund. I will NEVER buy anything from Expedia or its many subsidiaries again. They are totally unrealiable, undependable and could not care less if they ruin your trip or not as long asthey get their money.

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6:13 am EDT

Expedia ticket + hotel package

Itinerary number [protected]
My boyfriend and I have booked a package to Hualien, Taiwan, only to discover later that the plane ticket included in the package is to Taipei, which is at least 3 hours travel from Hualien.
When we phoned the customer services for help on the day before, no one picked up the phone twice. The call was finally connected the next morning and no direct flight or change in flight can be offered. The customer service staff also made it our own responsibility that we have not checked carefully before we booked.
The problem is this 'package' should not exist at the first place. How is it a package when the flight does not get u to where u live? This is clearly freud in disguise.
As a result, we had to spend $2000 TWD (~$500 hkd) just to get to Hualien from Taipei (we had to take taxi to the train station instead of airport bus as the hotel we booked does not allow late check-in), not to mention our 3-day trip is cut short to only a day and a half due to extra time spent on travelling.

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11:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia flight billing and refunds - itin: 7322336506375 - case id : [req:s#[protected]]

Dear Sir / Madam,

I have received an email confirmation from Expedia on the refund, it was received on 10th April 2018, but as of now, I haven't received any refund. Please help.

The email as follows:-
On Tuesday, 10 April, 2018, 8:37:42 PM GMT+2, wrote:

April 10, 2018

Re: Expedia Case: O-150456

Dear Mr. Harapanahalli

Thank you for allowing us the opportunity to respond to your complaint. At Expedia, we take customer complaints and feedback seriously and strive to provide our customers with a great experience.

Our records indicate that on January 14, 2018, you or an authorized user of the account purchased two non-refundable, round-trip tickets online via Expedia.com, departing on January 19, 2018, from Ndola, Zambia, travelling to Hyderabad, India, and returning on March 28, 2018, via Kenya Airways, under itinerary 7322336506375. In addition, there were two additional reservations made online via Expedia.com on January 15, 2018, with the same exact routing under itineraries 7322615851445 and 7322580282830.

We understand from your complaint that you made duplicate reservations in error using an incorrect email address [protected]@yahoo.com, and are seeking a refund.

Upon receipt of your complaint, we investigated the issues which were brought to our attention. We can confirm that on January 15, 2018, itinerary 7322580282830 was canceled with no charges and the tickets were utilized for itinerary 7322336506375.

After further review of this matter, we can confirm that on April 10, 2018, our representative processed a refund for itinerary 7322615851445, to the original form of payment. The time it takes to receive said refund will depend on your credit card company or banking institution. We ask that you please allow at least two billing cycles.

Again, thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,

LaToya Jackson
Corporate Customer Service

harapanahalli madhusudhan rao
[protected]@yahoo.com
+[protected]

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R
6:44 am EDT

Expedia non refund

Dear Sir.
Travel's Itinerary #7352815139118
I along with my wife, daughter, son-in-law and 9 month granddaughter planed trip to various places in Punjab including Golden temple at Amritsar from 16 May to 17 May 2018. We stayed at relatives place in Tanda in Hoshairpur next day visited Gurdaspur, Tarn Taran and Amritsar. We reached late reaching Amritsar on 17 May 2018. We could travel further due to hot weather we were tired and we were travelling with 9 months child with us. We intended to find a rest place and we booked online through your company Hyatt Hotel at Amritsar at around 7.15 PM and paid by credit card Rs 13098/- Itinerary number 7352815139118. When we received your email confirmation on my phone we moved to Hyatt Hotel. We were tired and exhausted traveling in heat we did not have the energy to read the fine print of the terms and conditions. It was not a planned stay at hotel but necessity, so we decided to spend the night and resume back home next day. The 2 rooms were booked by in my name I was carrying my ID,
Since it was not planed stay and it is not normal that everyone carry their ID with them all the time. My granddaughter and my wife were not carrying ID. The hotel staff refused to accommodate us in absence of all people showing ID. I faced indignation and humiliation in front of family and hotel staff as they watched all leave the property. It was not possible and proper that we should stay separately when we wanted to stay together. We all were turned away. I immediately called customer service at 8.00 PM that we have not been accommodated what option do we have? We requested for refund as the booking was not being canceled due to non show or late check in. We even requested that we may be given some coupon which can be used latter for the amount paid but not used. On be turned away we had no option but to return back to Chandigarh. the email states the reason given for refusal was "that this booking cannot be cancelled as this booking is non refundable booking and it is already stay booking of 17th may." I do not under the full implication of the reason you stated. The hotel did not accommodate us thus we turned away from the reception desk, it was not late check in or early check out we had no intention for cancellation but to stay at Hyatt Hotel. We do not fall into the
category you have mentioned for cancellation. We had to return back to Chandigarh due to their non accommodation to us. This was very harassing and humiliating we all were upset. We feel aggrieved and
cheated by your response of not returning the amount or adjusting the amount for our future use. Our hard earned money of Rs13098 which you have taken and not provided us any service for it. By the virtue of your action and the company policy cited, it clearly established that you have indulged in unfair trade practice and we have suffered hardship, mental harassment agony and cheated by deficiency of your service. You have just taken our Rs 13098 for which no service has been provided by you or the property we booked. I also believe that Hyatt Hotel would not have charged us anything under this circumstance and returned the amount. I request that you find amicable solution which satisfies me in such an unusual situation.
I would be grateful if some email or postal address is forwarded to me pursue the matter.

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K
10:58 pm EDT

Expedia unauthorized fee to cancel reservation

Tonight--June 18, 2018, Just seconds after my reservation went through I called Expedia to inform them the dates were wrong. I did not plug in the dates that were entered as my reservation--the screen refreshed or to today's date. When I called I spoke with someone who called the hotel to change the reservation. After waiting several minutes, the expedia employee told me the hotel wouldn't change the dates and I would be charged $79? fee but they could cancel the reservation made minutes before. The hotel didn't even have the reservation yet! I told Expedia, if they cancel this and charge me when it I believe it was the system's error--I won't pay it and I won't use Expedia. This is terrible customer service.

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4:36 am EDT

Expedia booking a flight from tpe to kmt

I have booked flight or trip with Expedia so many times before. I do not use Expedia any more because if something went wrong, it did not go anywhere to get it resolved.

I booked a flight from TPE to KMT in Feb, 2018 for flight on Sept 10, I specially spell out my name for booking the flight but Expedia somehow using my wife name which I did not provide, for the flight ticket. I did not know until I got a phone called from Expedia and give me an email address to sent a copy of my passport to get name corrected. I did as what Expedia said and did not get any status of the name correction. I emailed again go ask for the status of name correction and still no answer and the problem still not resolved. I called and email Expedia, what they did is provide me a phone number of airline to call. I called the number and airline said they are unable to do the correction and provide me another number in Philippine . When I called that number, it is an answer machine keep repeating the message.

I emailed Expedia again but they don't response anymore. The flight ticket still with wrong name.

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6:13 pm EDT

Expedia wrong information provided

Expedia is the worst. I had a trip to Miami for my fiancé birthday and decided to order a car. Once getting to the Hertz rental agency we decided not to get the car since we didn't need it. I called customer service and canceled the car which prompted in a return of 30 dollars. In mid conversation I informed the rep that I no longer had the card on file and asked could the funds be processed to another card. She replied no but I can note the account to have a check issued. Then the next day I received an email stating expedia processing the funds to same card that I told them I no longer had.

When speaking to the manager he informed us that she never noted the account and told us wrong information. This company records calls and want to play the secrete game when it comes to their reps giving wrong information. I will never come back and will tell everyone to shop other places for travel. Your company needs to provide training to your employees to stop them from providing wrong information. Would explain why you have a lot of dissatisfied customer.

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10:51 am EDT

Expedia misuse of my credit card for payment

To whom it may concern,

As per our previous tele-conservation, I believe the booking make from my credit card end with 0495 is miss-use by someone. I have not make any booking through the mentioned credit card. It supposed to provide the otp which bank send in to my phone. why can expedia accept this transaction without my otp. Have also report to the credit card issue bank to suspend the transaction. Hence, I hope your end can also pay attention to this case if the bank unable/late to block the transaction.

Booking reference # [protected]

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10:33 pm EDT

Expedia booking travel plans

My husband booked emergency flight plans due to the sudden death of his sister through Expedia. The itinerary on the screen wasn't what was booked, it changed when he made the payment AND he paid the "change" fee as well. When he contacted Expedia he was informed there would be a $200 per person change fee. We ended up booking the flight through an airline AND loosing the Expedia booked flight! When I attempted to contact Expedia about this issue, the itinerary number and login info doesn't exist! What a SCAM! I'll be contacting their legal department to have them email me the actual disclosures, but every time I've called the call hasn't gone through. In the mean time, I'll be posting this on the BBB, Yelp, FB, Instagram and any other platform I can, including the media. To prevent one other person from going through this horrible experience with Expedia will be a win! Expedia, you are unethical and a scam!

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4:59 pm EDT

Expedia customer service

I booked a hotel and rental car through Expedia. My plans changed and I needed to cancel the hotel, so I called Expedia who then proceeded to cancel the rental car in error. When I called back to have this corrected, I was told the rental car would be $4000 from the original $300. Expedia was supposed to change the hotel date as I could not cancel. Did not call me back, put me on hold numerous times and hung up on me.

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11:47 am EDT

Expedia blue lagoon tours - nassau bahamas

My family and I took a vacation from March 29, 2018 through April 5, 2018 to the Bahamas and stayed at the Royal Towers at the Atlantis. The hotel offered pretty much every amenity we could ask for. However, when I received an email from Expedia a couple of weeks before our trip with a list of different excursions, we noticed that the "Blue Lagoon Beach Day" through Dolphin Encounters, Ltd. offered something that my kids always wanted to try and that was an inflatable waterpark. My kids couldn't wait, so I paid the $245 extra dollars to book it. I am attaching a photo and description from their website.

On April 2, 2018, we arrived at the boat to go to the island, and got our passes and boarded the boat. Upon arriving to the island, my kids faces fell as there was NO waterpark. As soon as I got off the boat, I immediately went up to a worker on the island and asked her where the waterpark was and she proceeded to tell me it was down for "safety purposes". Naturally, I immediately complained to her and told her I wanted a refund. She had a handheld radio and told me she would see what she could do (I figured she was calling someone) and walked away with it and never came back. I stood there for 20 minutes waiting for her and I asked another employee and he told me he couldn't help me. There were about 200 people on the island and I could not find her.

When I returned back home, I called Expedia on April 6th explaining the issue and they said they would look into it and get back to me. They never called me back, so about 4 days later I called again asking to speak with a supervisor who after one hour of waiting got on the phone, empathized with my situation and said I should be expecting a refund. Of course, I never got the refund, so I contacted Expedia again for the third time about a week later and they stated they spoke with Dolphin Encounters who admitted the inflatable park was down and that we were given other options prior to the excursion which is a complete, blatant lie. If that was the case, we would have opted to cancel. We were not advised either orally or in writing prior to this excursion about the waterpark being down, nor could they prove anything. Expedia, for some reason, was not standing by their customer, but rather this lying, deceitful company! Of course, they denied my refund request. They want to keep my money without any basis. Do you know how much money this company saves by not operating this waterpark? In any case, I am attaching emails back and forth between Expedia and myself saying that I was "assisted with my refund".

Bottom line is we were not offered the goods and services as advertisted that we paid for! The inflatable water park was THE ONLY reason we booked this trip. Everything else that was at this island, we had at our hotel and I would have saved $245!

I have gone back and forth with Expedia and to date, they have not refunded my money. I want a refund in full!

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4:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia no care for customers

Hi there
I wanted to file a complaint regarding my overall experience with expedia. I used you guys for the first time and booked a hotel and flight package thinking it would be a good deal but did not think I would ever have to experience such horrible customer service. I booked a connecting flight with you to vegas from vancouver roundtrip. Our first flight was delayed and no one at the airport was helpful or even notified us of what was going to happen, our delay caused us to miss our second flight to vegas which in turn caused our two night accommodation to become really one. I had asked if there was anything could be done to reduce my hotel costs but hotel couldn't do much but keep our reservation. I then asked if you guys could do anything for the like a voucher or something to compensate for the loss of the hotel night I didn't even get to stay in. The answer I was given to me was "well the airline looses money if they are delayed so they can't hold your flight for you and we wont want the hotel to lose money because your night has changed so we cant do anything for you" is the answer I got. How is any of this my fault? So instead of caring about your customers you'd rather make airlines and hotels happier who already, make money buts alright if your customers loose all the money they invested in you. I get delays aren't your fault but if your selling an airline you should take into factor whether they are even helpful and the lack of care and compassion from you guys was horrible. I was on the phone with customer service I got no help from first two calls they went to transfer me then the phone went blank. The third call was also no help and told me nothing could be done fourth time I got hug up on by the supervisor. I am highly frustrated and all I want is a little compensation with the amount of money I invested in. Based on what I heard about past experience versus what I experienced is very different and very disappointing and I don't feel like expedia should be recommend if this is whats going to happen for first time bookers. I'm sure you make money all year long it baffles me as how you can't even provide some sort of compensation to customers.

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5:40 pm EDT

Expedia cruise cancellation within 24 hours of booking

Using Expedia.com website, I have booked a cruise trip Itinerary #[protected] dated Jun 16, 2018 - Jun 23, 2018 (7-night Mediterranean Cruise from Genoa (Roundtrip)) Travel Guard Policy # [protected] and Booking # [protected].

Booking time: June 5, 2018 @ 17:40
Cancellation time: June 6, 2018 @ 00:39

Cancellation Req: Cruise:Change & Cancel - Case ID : [REQ:M-[protected]]
as per auto-reply received from [protected]@customercare. expedia.com, my request shall be processed within 24-hours. However, no action was taken.

I made a call on June 7, 2018 to follow-up with the request. Two calls lasted for more than 40 minutes with no progress.

today, I called the same number, spoke to the supervisor who told me that 100-penalty will be charged due to the fact that the cancellation request was not processed within the 24-hours!

So I am expect this message can clarify my position with supporting documents attached. Using Expedia.com payment and cancellation done in less than 10 hours and in this case full amount should be refunded.

Thx
Munasif
muh. [protected]@gmail.com

+[protected]

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8:18 am EDT

Expedia no hotel booked after full charges to the credit card

We booked a hill side resort through Expedia.com on the 16th of April 2018 before peak summer season for my mother's 58th birthday. We were charged immediately at the time of reservation the amount of $1165. The price was for an executive cottage at the hiil side resort in Pakistan. Closer to the time of departure on the 7th of June we inquired from the hotel about the rooms and the manager of the resort categorically expressed that "There was no reservation made by expedia", and the hotel was fully booked for a corporate conference in the days we had booked. Upon relying that to the Expedia helpline, we have received no update on the matter. Not a word in their email except an automated reply.

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2:02 pm EDT

Expedia expedia - "no show"

I was at the air canada count at 2:25 and got the boarding pass.

I was at the airport at 1:20 pm but at the wrong terminal as air canada online check-in ticket dint specify which terminal it was.

I had all the options to take the alternative flights to reach india but expedia india has blocked its tickets and was not available at the time as your operating time is 8 am to 12 am ist.

Air canda could have arranged me to take alternative flight but they could not make any changes to this ticket as expedia has blocked it.

Ideally speaking "expedia india" should be termed as "no show" when needed to make any changes.

I spoke to lufthansa and they could have arranged a direct flight to frankfurt and continue my flight back to india as I had 6 hrs of lay off at frankfurt.

Lufthansa again mentioned that I need to speak to my travel agent to make any changes. I was at the airport until 6 pm trying to get this sorted but since you were not available to make any changes I could not make it to india.

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Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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Expedia contacts

Phone numbers

1866 310 5768 1800 469 1793 More phone numbers

Website

www.expedia.com

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