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Exclusive Furniture / undelivered goods

1 21018 W Bellfort St, Richmond TX, United States
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My family bought 10 items from the Exclusive Furniture on Bellfort/Grand Parkway on June 14, 2018. Six (6) of the items were delivered in mid July. Four (4) items were held hostage. The "special order" takes, according to their store policy on the receipt, 4-8 weeks (8 weeks max) to have the product(s) delivered. It is now 12 weeks, going on 13 weeks. We have made multiple calls to the store leaving messages for the manager Amanda to call us back but never received any calls from her even though the receptionists said that she would call us back. We talked to the other Manager, "Rufie", and she also does not call us back when she told us she would. We always have to call them back again and again to check on the status. THEY WILL NOT CANCEL the order and WILL NOT GIVE YOU YOUR MONEY BACK even when you DO NOT have the product you bought. We just have to wait...and wait...and wait...We called customer service phone number provided on the back of receipt and guess what??? Surprise, surprise...they said they'd call us back but NEVER did. Until now we still don't have our furniture. I would NEVER buy from EXCLUSIVE FURNITURE again, ever! I would not recommend them to my worst enemy! They are like dictators after they get your money

Ja
Sep 10, 2018

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