Excel Loss Mitigation / Overcharged
I have fallen behind on my mortgage.This company somehow got my phone number and was offering me a loan modification. I sent them all my information and the $1498 dollar fee after I dealt with a nice man named Larry. He was very reassuring and explained how the whole process worked. He said I was a great candidate for a loan modification.
This was in early January. It is March now and I can't get anyone from this company to speak with me! I have called 20 times or more. I have E-Mailed through the web site. I have gotten no response whatsoever! I am beyond frustrated!
I am not going to call this company a scam. However, I have never dealt with a company that was so terrible with customer service.I spoke to my mortgage company and they don't acknowledge any negotiation about modifying my Loan!
Excel Offers a Money back guarantee on their website as well as outstanding customer support.
Now when I call, I get a recording that says ' the mail box is full'. I am dealing with my mortgagor direct from now on. What about my $1498 and all of my personal information out there?
I could become homeless dealing with a company like this!