Excel Airways / Inbound and outbound Flight delays
Experienced total over eleven hours long delays both on the outbound and inbound flights also experienced problems with inbound meals paid for and meals not supplied. We lost time off our holiday, missed day off work as unpaid leave and also incurred losses in taxis fares due to delays.
Reasons: Returning flight from Bodrum incurred a delay due to technical difficulties with the operating aircraft. Due to constraints within XL flying programm, they were unable to provide an alternative aircraft.
XL cannot accede to me request for compensation, as we act in accordance with EU Regulation 261/2004. This European regulation was introduced to govern the way in which all European flight carriers operate towards passengers, and it provides set criteria that must be followed when flights are canceled,
or delayed. They were not acting in accordance with the EU Regulation. Finally M.D offered me £20.00 off next booking as a compensation.
NEVER, NEVER, NEVER, AGAIN TRAVEL BY THIS AIRLINE!!!!!!!