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Exact Replicas / Broken watch, no responce from Exact Replicas

1 United States Review updated:
Contact information:
Phone: 1-888-423-9228

I've purchased a watch from you in May 2017, It broke over a week ago and all I want is it to be fixed! I've done business with you for a few years now, purchased items in the past from Exact replica and they proved to be outstanding. I had a phone conversation with a Peter or Paul( I think Peter) anyway he said he would take care of it and call me right back. it's been 5 days and i have heard nothing. I've also left emails so you have my email address and still i hear nothing. All I want is the address and information needed to send it back to you so I can get it fixed..I have brought you a lot of business with my friends and family using your products on birthdays and Christmas..I consider myself a valued client because of this! If you don't take care of this as soon as possible I will be forced to notify the Better Business Bureau, the authorities, and my Attorney. I do not want to take this path but your leaving me no choice. I know it's only a $162.00 watch, but it's the principle. The ticket # Peter gave me is LTK151026828761X. I also sent several photos to Peter. I would appreciate the Information i requested a week ago to be sent to me as soon as possible.

Jason Koerner

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Comments

  • Wa
      21st of Apr, 2008
    0 Votes
    Exact Replicas - replica watch
    exactreplicas.com
    United States
    exactreplicas.com

    It appears I am joining a not-so-exclusive club. On April 9, I ordered a Rolex Daytona watch from exactreplicas.com. My bank account was charged almost immediately for $162 and the next day I received an invoice for the purchase, with a promise of delivery within 3-7 days -- or no more than 14 days if the watch was out of stock.

    As of today, April 21, I have received nothing. No watch, no further correspondence, nothing. I have made both e-mail and phone inquiries about the status of my order, with no reply to either. So today I filed a complaint with the Internet Crime Complaint Center, a division of the FBI. Their web address is www.ic3.gov. I would suggest all others who have been scammed by Exact Replicas file a complaint with the ICCC (it only takes a couple of minutes) and perhaps we can put these theives out of business.

  • Mi
      4th of Jun, 2008
    0 Votes

    I am in the same bnoat 4 weeks $350 down no watches no response... these are useless tossers. NEVER USE THEM ANYONE...They are for sure unreliable and I have not got my order todate or any replies from my emails to thier customer service. WANKERS.

  • Mi
      19th of Jun, 2008
    0 Votes

    and still No reply form the uselss wankers - I hope they all die a slow death...

  • Ri
      19th of Jul, 2008
    0 Votes
    Exact Replicas - They never shipped my watch
    Exact Replicas
    Charlotte
    North Carolina
    United States
    learnsomeshit.com

    I ordered 2 watches from exactreplicas.com and I never received the watches.. I ordered both watches on June 12th.. I get the same emails the others on here have posted about. They charge your credit card right when you order the watch and not when it ships. I don't know if I will ever get my shipment but it's not looking good. I would never order from this company again. All the information on their website is a lie. Do not trust these people. I will post an update if I find out any more information.

  • Kl
      3rd of Aug, 2008
    0 Votes

    THIS COMPANY "Exact Replicas" IS A FRAUD. Do not waste your time buying a product, you will never get it. They string you along, send you an invoice and a tracking number. The tracking number they give you has no connection with any of the shipping agencies they reference in their web site. The phone number they give you, is usually answered by machine " all of our agents are busy, please leave your name, phone number and message and we will get back to you", they never get back to you. I reached one person one time, he had no idea what I was asking about. STAY AWAY FROM THIS OPERATION, THEY ARE A FRAUD AND ARE ONLY IN EXISTENCE TO TAKE YOUR MONEY.

  • Ch
      5th of Aug, 2008
    0 Votes
    Exact Replicas - Missing Merchandise
    Exact Replicas
    United States
    Phone: 888-4a-exact
    exactreplicas.com

    Same complaint as everyone else...never recieved tracking # and emails went unanswered. Finally got the boxes but no watches. Called after several attempts and finally got through, no one there speaks English and after placing me on hold for 30 seconds was told I will receive my watch in 2 days. Asked for tracking # and refused to give me on, then said it will get shipped in 3-4 days. This website is a scam! DO NOT order from them.

  • Pe
      6th of Aug, 2008
    0 Votes

    Scam, paid but no watch after 8 weeks. Nothing else to add.

  • Ra
      7th of Aug, 2008
    0 Votes

    i order a whach fron this people 20 days ago they charge my credic card but not hear fron then never not even to send my a invoice for my order do nnot buy front this conpany they are thieve

  • St
      11th of Aug, 2008
    0 Votes

    I ordered an Omega from Exact Replicas and it took 5 weeks to arrive!!! I live in the UK.
    The watch is not bad, but the sub dials DO NOT work despite the website description. The watch came from China.
    It is very nice to look at and keeps time fairly well. I dare not test water resistance despite website claims.

    Email response was poor. The phone service a bit better, but they clearly had no idea where the item was during delivery.

    On the whole, you get what you pay for. It takes an age. It looks pretty. But an Omega it ain't.

  • Mc
      17th of Aug, 2008
    0 Votes
    Exact Replicas - Fraudulent company
    exact repicas
    United States
    exactreplicas.com

    ordered 1000 dollars of goods from exact replicas --in march 2017 --now august and not a thing -- emailed and phoned several times -- nothing -- quite frankly DO NOT BUY FROM THESE PEOPLE

  • Th
      19th of Aug, 2008
    0 Votes

    Ordered rolex from exactreplicas and could not get a response for a month, got scared after reading other complaints and checked my account and it had never been charged. At that point I closed that account so they could not scam me. Two weeks later the watch just appeared in the mail from CHINA! They never recieved payment-go figure. Watch is best copy I have ever seen except for the band but is overall a great watch. Especially for free!!! I guess they got scammed in the end (but not on purpose)

  • Kl
      6th of Sep, 2008
    0 Votes

    I had my doubts. I though they took my money and ran. But just when I was going to take action my watch showed up in the mail.
    I like the product, they did a good job, I will buy again from them.

  • Wy
      12th of Sep, 2008
    0 Votes
    Exact Replicas - Poor delivery of product & duration
    Exact Replicas
    Jacksonville
    Florida
    United States
    www.exactreplicas.com

    Within a period of 7 months, I made purchases from these people, not only do they take forever to deliver, both times I received a watch different from what I ordered. The first time, I got someones used IWC copy (very ugly) that must have been sent in for repair. I have explained several times to them about one of their pictures of an IWC watch being actually the incorrect watch due to the fact it is a picture of a quartz battery watch, I was assured they would send an automatic movement, when it came, it was similar but not the IWC I needed. They have dropped me off the face of the Earth because I think they know I am tired of how long it takes to get anything from them, even the wrong item.

  • Ni
      16th of Sep, 2008
    0 Votes
    Exact Replicas - poor quality watch
    Exact Replicas
    United States
    Phone: 1-888-4A-Exact
    exactreplicas.com

    Ordered first replica Breitling (Bentley Series) watch. Took extremely long time to arrive. Soon after receiving watch it did not keep time accurately. Under warranty and sent it back. What they don't tell you is that you have to at your cost send the watch back to CHINA! Keep waiting and waiting for replacement watch to arrive. Very hard time getting a real person to answer phone, most of time it goes to voice mail!
    Replacement watch finally arrived. Within one week, the HANDS have fallen off the face of the watch and the entire face of the watch now ROTATES inside the case. You can even hear the insides of the watch rattle. NOT WORTH SENDING BACK TO CHINA AGAIN for replacement watch. As the saying goes IF IT SOUNDS TOO GOOD TO BE TRUE IT IS, especially with this company. Spent about $200.00 Expensive lesson well learned.
    DO NOT BUY FROM THIS COMPANY!!!

  • Ab
      6th of Oct, 2008
    0 Votes

    i orderd a watch on the 29/06/08 they have took payment but never recieved watch, they will not reply to my emails.

    please do not buy anything from this micky mouse company

  • Na
      10th of Nov, 2008
    0 Votes

    I just received the watch I wanted but the bezel is no centered and the funcitonality does not work the way the model is supposed to. I am now wondering after I hear about people not getting their money back or sending back the watch and not getting their money back if I should bother trying to get "my" moey back. I never saw any of this before I purchased the watch. I figured I would do better at exact replicas than a street vender in NY.

  • Pa
      18th of Nov, 2008
    0 Votes
    Exact Replicas - Unreliable Company
    Exact replicas
    Spain
    Exactreplicas.com

    Bought a selection of watches, sent me once the wrong watch, saying that they had run out of that style but still have it on there site months on !!!my rolex looked good once I got it after many emails chasing it up! but the gold wore off within 1 month and the buttons all jammed tight. Seemed to ignore my emails once complained then had to return it back but they replaced it with a cheap & nasty watch nothing like the original one, that was crap, and added a note blaming me from the problems of the watch so that is why they decided to give me the ### replacement watch. The other watch I bought for my wife the strap broke on the second time of wearing they then replaced that with a cheaper version. Also dont order the boxes they fall apart they are poorly made. So I wasted $350.
    Keep away from this site. They now ignore my emails I have sent loads!!! Now that is a surprise!!
    Wish I had seen this site before ordering from them! An expensive mistake!

  • Ma
      1st of Dec, 2008
    0 Votes

    The complaints on this site do not represent the overall experiences of our customers. We at exactreplicas.com provide quality watches at a fair price. We appreciate constructive criticism that pushes our representatives to provide better service. In addition, we recognize the possibility for errors within our customer service department.

    To resolve impulsive complaints we recently instituted an improved customer support system. Under this new structure representatives and consumers will establish an ongoing communication channel.

    Overall, we strive to provide the best possible customer service. We are not scammers, fraudsters, or crooks: and despite these allegations we will continue to improve our business practices until we reach 100% consumer satisfaction.

    If you currently face issues resolving an open account with our company please feel free to contact us at [protected]@hushmail.com. Thank you for your patience in dealing with these unfortunate matters.

    All the Best,

    Exactreplicas.com

  • Ma
      1st of Dec, 2008
    0 Votes

    The complaints on this site do not represent the overall experiences of our customers. We at exactreplicas.com provide quality watches at a fair price. We appreciate constructive criticism that pushes our representatives to provide better service. In addition, we recognize the possibility for errors within our customer service department.

    To resolve impulsive complaints we recently instituted an improved customer support system. Under this new structure representatives and consumers will establish an ongoing communication channel.

    Overall, we strive to provide the best possible customer service. We are not scammers, fraudsters, or crooks: and despite these allegations we will continue to improve our business practices until we reach 100% consumer satisfaction.

    If you currently face issues resolving an open account with our company please feel free to contact us at [protected]@hushmail.com. Thank you for your patience in dealing with these unfortunate matters.

    All the Best,

    Exactreplicas.com

  • Ma
      1st of Dec, 2008
    0 Votes

    The complaints on this site do not represent the overall experiences of our customers. We at exactreplicas.com provide quality watches at a fair price. We appreciate constructive criticism that pushes our representatives to provide better service. In addition, we recognize the possibility for errors within our customer service department.

    To resolve impulsive complaints we recently instituted an improved customer support system. Under this new structure representatives and consumers will establish an ongoing communication channel.

    Overall, we strive to provide the best possible customer service. We are not scammers, fraudsters, or crooks: and despite these allegations we will continue to improve our business practices until we reach 100% consumer satisfaction.

    If you currently face issues resolving an open account with our company please feel free to contact us at [protected]@hushmail.com. Thank you for your patience in dealing with these unfortunate matters.

    All the Best,

    Exactreplicas.com

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