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EvVive.com / Sold me damaged goods

1 United States

This firm sold me damaged goods and then refused to accept a return because of their "policies." A quick search of the internet shows that they have a pattern of selling damaged goods to unwitting consumers. On May 24th I placed an order for a Scotsman ice maker (SCCG50M1BU 15). I promptly received a response that said to schedule delivery with their carrier. After this I received several messages that said "Your order has shipped and is currently on its way. The tracking number is: XXXXXXX and PO: XXXXXXX.

Several weeks later I still had no delivery and I inquired and was told the item had been lost in shipping. I received several more messages with new delivery dates, but delivery never occurred despite the fact that i was given specific dates and times to wait around for a driver. Nearly a month later, a driver delivered the item, with no notice given to me, to the wrong address, and the driver convinced a worker at the house to accept the delivery and sign for the ice maker, without properly inspecting the item, because the driver pointed out that the packaging was in perfect condition upon simple visual inspection The worker had no authority to accept the shipment and no permission.Several months later, when the plumber went to install the unit, he opened the package and it was clearly damaged and had been repackaged to look pristine. We have the original packaging in perfect condition and an affidavit from the plumber that the box had never been opened before he went to install it. The company has refused to process a return for the item which is the remedy I seek.

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