Evolution IT PTY LTD / AVG Undercut Reseller
AVG Undercut Reseller.
We called avg to get a quote to renew a clients software as this had expired and the client had no knowledge of this.
We called and spoke to AVG sales rep who announced they could take 10% off the price of the renewal however to get the deal across the line they announced they could take a further 10% off the price of the renewal.
so %20 off the Re seller price we then quoted the customer .
Customer then called AVG directly who took a further 10% off the re-sellers quote after the AVG Sales offered a 20% discount to us.
We then contacted AVG directly who claim they didn't make the link between the reseller quoted price to the customer and the customers KEY!
The customer avg key links the customer and they knew very well what they were doing.
AVG PHONE SALES UNDERCUT THE RESELLER!