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Evo.com / Evolucion Innovations
Evo.com / Evolucion Innovations Customer Service Phone, Email, Contacts

Evo.com / Evolucion Innovations
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4.1 23 Reviews

Evo.com / Evolucion Innovations Complaints Summary

0 Resolved
4 Unresolved
Our verdict: Engaging with Evo.com / Evolucion Innovations at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Evo.com / Evolucion Innovations reviews & complaints 15

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Newest Evo.com / Evolucion Innovations reviews & complaints

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7:50 pm EDT
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Evo.com / Evolucion Innovations They don't ship, they don't answer, they don't refund

Terrible, the worst e-commerce experience ever. I ordered for my kid on 11-25-2022, which they indicated it will be delivered by 12-07-2022. Now it's 12-16-2022 but it's not even shipped yet - keep showing it's ready to ship. I called them several times, the machine answers they're very busy so don't accept calls then disconnected. I emailed their customer service several times. First time they answered and said the product is not available (still, they are shown available on the website) and requested should cancel or receive a replacement skis, so asked what would be the replacement - brand, model, price etc. No answer until now. So requested cancel the orders and refund them. No answers again yet. They're full of lies (still selling the products online they don't have), they're stealing (by not shipping, not delivering for weeks, not refunding). They're seriously something wrong. Don't buy there. I'm sure I'm not the only one experiencing this currently. They don't have the skis that they show online. And they keep lying and no reply.

I don't post here but have proof of the purchase: the emails from them, etc.)

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7:22 pm EDT
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Evo.com / Evolucion Innovations Absolute WORST customer service ever

I bought a jacket online. It arrived, I tried it on. I decided that I didn't like it. I returned it. I was already annoyed that I had to pay for shipping again on the return. I never got any update that it was received. Thankfully I had package tracking on the item, so once I saw that it was delivered I reached out to inquire about my email.
I was told by a rep that they take forever to process returns, therefore I should get my refund in about a week. (paraphrasing) I waited. No refund came. No further information came.

I had to reach out AGAIN to inquire about my refund. I got a very long response about how the tags were missing and the item was worn. As I mentioned, I put the jacket on for 10 seconds and put it back in the box. Clearly the top notch stocking staff damaged the item. They offered to either return the item back to me or refund me 70%.

So at this point I was livid, not only did I already wast about 20 dollars on shipping at this point, now they decided to keep even more of my money because their staff likes to blame customers for their mistakes. I wrote them a very angry email and immediately got my refund. How funny how quickly that happened.

This was the first and last time I ever purchased anything from EVO.

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12:00 am EST

Evo.com / Evolucion Innovations A Blend of Quality Gear and Exceptional Service

evo is a gem in the world of outdoor gear retailers. With a stellar rating of 4.8 stars from over 162,000 reviews, it's clear that customers are consistently satisfied with their experiences. The standout feature that customers rave about is the top-notch customer service provided by the knowledgeable and courteous staff. Whether you're shopping online or visiting one of their physical stores, evo ensures that your needs are met with care and expertise. From purchasing a new Santa Cruz mountain bike to receiving quick orders that match expectations, evo excels in delivering quality products and service. The community hub they have created resonates with customers, making them feel valued and appreciated. If you're looking for a reliable outdoor gear provider that goes above and beyond, evo is the place to be. Dive into their world of mountain, street, and water gear, and experience the blend of quality gear and exceptional service that sets evo apart from the rest.

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Is Evo.com / Evolucion Innovations legit?

Our verdict: Complaints Board's thorough examination reveals Evo.com / Evolucion Innovations as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Evo.com / Evolucion Innovations stands out for its commitment to quality and security. Clients considering Evo.com / Evolucion Innovations should delve into its customer service record to gauge compatibility with their expectations.

Evo.com / Evolucion Innovations earns 91% level of Trustworthiness

Perfect Trust Endorsement: Evo.com / Evolucion Innovations achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Evo.com / Evolucion Innovations. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Evo.com / Evolucion Innovations has received 11 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Evo.com / Evolucion Innovations has registered the domain name for evo.com for more than one year, which may indicate stability and longevity.

Evo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Evo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Evo.com you are considering visiting, which is associated with Evo.com / Evolucion Innovations, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Evo.com / Evolucion Innovations have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Evo.com / Evolucion Innovations website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Evo.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Evo.com / Evolucion Innovations protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  1. Pros
    1. Wide product selection
    2. Expert gear advice
    3. Price match guarantee
    4. Easy returns policy
    5. Community-driven events
  1. Cons
    1. Higher price points than budget retailers
    2. Limited brick-and-mortar presence
    3. Focus on niche, premium brands
    4. Potentially overwhelming selection for newbies
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Evo.com / Evolucion Innovations Incredible

I recently put in a price match guarantee and they say they will match it at a 5% discount, and they accepted mine. I called customer support and gave them my credit card info and asked to change the length on order from a 179cm ski to a 186cm ski, the lady on the phone was very quick and professional and easy to understand. I then rethought my decision to get a 186cm ski and then sent a text message and asked for them to change it back to 179cm, less than 10 minutes later, boom, order changed, the customer service was incredible and I highly recommend using them

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Evo.com / Evolucion Innovations I made my first purchase from Evo buying a snowboarding

I made my first purchase from Evo buying a snowboarding bib just before 2018. I'm the type to shop thoroughly for quality products, as I really don't like having to do it over again after a product I paid for fails to meet my expectations. That snowboarding bib proved to be a great purchase, and now, shopping for quality knee pads, here I am again.

Evo continues to provide a great selection of exceptional products, and the shopping experience has been all I could ask for - free shipping, free in-store returns, helpful staff, etc. I'm sure I'll be back for the next thing.

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Evo.com / Evolucion Innovations Very satisfied

If you're an avid cyclist looking for top-of-the-line gear, you can definitely find everything you need on Evo. I've recently purchased my Patagonia Dirt Roamer Storm Pants and Jacket and this is the best bicycle gear I've ever had. The attention to detail in both pieces is impressive. The pants have reinforced areas in high-wear zones, while the jacket has a variety of pockets for storing essentials like energy gels and keys. They are made from durable, waterproof materials that have held up well in even the toughest conditions. I also want to appreciate the fast delivery and will definitely order again!

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Evo.com / Evolucion Innovations Outstanding Customer Service

I ordered a pair of snowboarding boots, I put the wrong zip code... They were returned, I called the customer service line at UPS, completely useless. But, my first call to Evo was great, she was nice and tried everything to intercept the return and correct the address. That did not work, the day I saw that the boots reached their warehouse, I called spoke with a young man, told him my mistake and it took him 5mins to get the address corrected and the warehouse to send them right back out! We got them within a few days! I will definitely buy more from them, because of those two customer service reps who were not even upset that this was completely my error, and took care of it.

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Evo.com / Evolucion Innovations Very informative site!

Very informative site! I knew exactly what thickness of wetsuit to buy by looking up Oregon Central Coast water temperatures on another site because of your thickness recommendation charts. The sizing charts also helped with the mystery. If I had gone with my dress size my suit would have been too small. Thank you so much! I am moving back to the coast, this time to Florence Oregon and this 5/4/3 mm suit will allow me the flexibility to swim in both the ocean and many pristine lakes year round. I used to swim in 50 degree water off of Port Townsend Washington with just a bathing suit but could never stay in for more than 30 minutes. This is going to revolutionize my water time!

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Evo.com / Evolucion Innovations Easy to browse site and easy to order

Easy to browse site and easy to order. I received my order on the day it was expected after contacting UPS regarding an email saying that the item was delivered and left at the front door in the morning. The package had not been delivered as stated by UPS and was subsequently delivered around 7pm that evening. Other than the problem with UPS I am pleased with my raincoat. It fits as expected and the size guide provided by Evo was very helpful and accurate. The color is slightly different than the representation on the Evo website but overall I am pleased with the item. It is very well made and a great value. I am happy to have received it in time for my trip where a raincoat will be needed.

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Evo.com / Evolucion Innovations The website is well designed and easy to search

The website is well designed and easy to search. I did find the prices are a bit higher, but I went with Evo for 2 reasons (1. My buddies all highly recommend & 2. Price Match). I'm not sure how to get the price match. I tried clicking "click to chat" but it wasn't working and didn't have time to call. The price I found near me is $419 @ https://store.christysports.com/lib-tech-t-rice-pro-hp-snowboard-mens-2018?GA_network=g&GA_device=c&GA_campaign=***738&GA_adgroup=***119&GA_target=&GA_placement=&GA_creative=***948&GA_extension=&GA_keyword=&GA_loc_physical_ms=***&GA_landingpage=https://store.christysports.com/lib-tech-t-rice-pro-hp-snowboard-mens-2018&gclid=EAIaIQobChMI-4_Zj8aS5gIVhonICh2AXwFUEAYYAiABEgI2vPD_BwE .

I also need to buy bindings, but I'm unsure of what to buy with this board. Any assistance would be appreciated.

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Evo.com / Evolucion Innovations Easy to navigate webpage , lots of variety from top

Easy to navigate webpage , lots of variety from top brands. Always find what I want. The guys in ski boot fitting at the store in Seattle were great. When I got my new skis I wanted to buy a new pair of boots. They had 3 options for my foot shape but my size was sold out. They still took the time to go over what I wanted and made sure I left with all the info I needed to find a boot online or at a different store. Eventhough they were not going to make a sale, they still took the time with me and were very imformative and helpful.
Found the boots they reccomend that night online and they are perfect. I will come back for a footbed mold at the store.
This store is usually pretty busy and the employees are working hard taking care of all the guests. Everyone working in the seattle store is super nice and takes there time to make sure you leave stoked.
Cheers guys !

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Evo.com / Evolucion Innovations Possibly the greatest outdoor sports shop on the web!

I have been an Evo customer for years now, and they really just do an incredible job. I mean I have purchased a ton of stuff from them if there is ever an issue or even just a question I have, they are on the spot with their customer service. Every small issue I have ever had (very rare) was fixed super quick and they often go above and beyond to assure customers are happy. They often have great sales on plenty of items on their really well laid out website. Not to mention the number of excellent articles about gear of all types along with sizing charts and overall just an amazing one-stop-shop for everything outdoors. I absolutely love Evo and the Evo team! There is really no way to explain how truly excellent these guys are, you just got to see it for yourself. Even the little details are to a whole nother level above everyone else. I really can't share enough praise for this company.

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Evo.com / Evolucion Innovations This was my first purchase from Evo.Com

This was my first purchase from Evo.Com. When I received my new board, it unfortunately had some minor damage to the outer frame. This purchase was the first wakeboard I personally have ever owned, up to this point I have used rentals and friends boards. I reached out to Evo via email with my concerns to the minor damage. I wanted to know if it was something to truly be concerned about or if it was more cosmetic and everything would be fine. Through the entire process the Evo team was extremely professional and quite honestly, some of the best customer service I have ever received. They spent the time walking through the damage with me, giving me options of what I could do and never made me feel like I was being "dramatic" about it.

All in all, I would like to say "Thank you" again to the evo team for this amazing experience. I am super stoked about owning my own gear now and can't wait to start riding.

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Evo.com / Evolucion Innovations Ripped off

I had an evo car for 34 days back to back and paided every day sometimes twice a day... then after paying 400 out of my account which was suppose to be a payment of 300 they took and extra 100... then the following morning I call evo to ask what my. Balance is as I had to transfer over 3 times to a new evo cause their cars kept breaking down on me or getting a flat tire everytime I start it! So then I call as I said. And the guy tells me there 517$ balance on my rental I said thats wrong u guys just took 400 yesterday I said do not put that through its wrong... so he tells me he's going to read comments on my file he will get back to me its Friday my bday so I relax a bit and say sure no problem... 5 mins later he comes back on the line and says. So looks like the payment went through... I said I just told u not to put that through its the wrong amount... he's says oh I'm so sorry let me see what I can do puts me in hold... manager gets on and says I understand how u feel but there ls nothing I can do as it will take 3 -5 days to show up in your account so I get really mad as that was all the money I had for the weekend and its my bday... so I tell the manger he needs to figure something out they left me broke all weekend... so manager calls me back 10 mins later and says... so I talked with my people and this is what were going to do for to you, were going to postpone your pre billing for ya till Monday. Only because they took my money and I couldn't pay then till they fixed there mistake they didn't say sorry they didn't do nothing... oh wait im wrong they ask for another 400 $ no joke

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6:19 am EST

Evo.com / Evolucion Innovations lying to me about the delivery

I don't regret I paid extra money for getting a tracking number and now I will say why.
I bought pants from them, received and put them on. They looked terrible on me, so I decided to return them. I contacted customer service to get their help regarding this question. They said that the shipping back lies on my shoulders and will never be refunded. Ok, it's bad, but there was nothing else to do. And I also paid extra for tracking information to make sure I won't be scammed. So 5 days after they received it according to my information I contacted them again to find out how was everything going. They said they haven't received anything. I asked them to check their information carefully. They called me back and said the same. It's been 20 days since my pants were delivered to the vendor and they keep saying they hadn't received anything, even though someone signed up for the package...

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Evo.com / Evolucion Innovations Customer Reviews Overview

Evo.com, also known as Evolucion Innovations, is an online retailer specializing in outdoor sports equipment and lifestyle apparel. They offer a diverse range of products including ski, snowboard, skateboard, wakeboard, and mountain bike gear, as well as clothing and accessories for men, women, and children. Evo.com also provides customers with travel packages for adventure experiences. Their services cater to both enthusiasts and professionals seeking gear for their next outdoor adventure or sporting pursuit.

Evo.com / Evolucion Innovations In-depth Review

In Summary: Evo.com, also known as Evolucion Innovations, presents itself as a comprehensive destination for outdoor sports enthusiasts, offering a wide array of products ranging from skiing and snowboarding gear to skateboarding and surfing equipment. With a user-friendly website, a commitment to quality, and a focus on customer satisfaction, Evo.com aims to be a one-stop shop for both novices and professionals alike.

Website Usability and Design: Evo.com offers a clean, visually appealing layout that makes browsing through their extensive product catalog both enjoyable and efficient. The site's ease of navigation and mobile responsiveness ensure a seamless shopping experience across all devices.

Product Selection and Variety: The range of brands and products available on Evo.com is impressive, catering to a variety of outdoor sports and activities. They consistently update their inventory with new arrivals and trending gear, though the availability of sizes and options can sometimes be limited due to high demand.

Product Quality and Authenticity: Evo.com is known for its high-quality merchandise, sourcing authentic products from reputable brands. They also offer warranties and guarantees, providing customers with assurance and peace of mind regarding their purchases.

Pricing and Value for Money: While Evo.com's pricing is competitive, they frequently offer sales and discounts that provide additional value. Their price match policy is a testament to their commitment to offering customers the best possible deal.

Customer Service Experience: The customer service team at Evo.com is responsive and helpful, addressing inquiries with knowledge and efficiency. They are generally effective in resolving issues, including returns, which enhances the overall customer experience.

Shipping and Delivery: Evo.com offers a variety of shipping options, with costs that are reasonable considering the quality of packaging and the timeliness of delivery. The tracking system keeps customers informed about the status of their orders.

Return and Exchange Policy: The return policy on Evo.com is clearly outlined, and the process for returns is straightforward. Refunds are processed in a timely manner, which minimizes inconvenience for customers.

Customer Reviews and Testimonials: Customer feedback on Evo.com is prominently displayed, with the company actively responding to both positive and negative reviews. This transparency contributes to the trustworthiness of the reviews and the credibility of the site.

Community and Environmental Responsibility: Evo.com demonstrates a commitment to sustainability and ethical business practices. Their involvement in community initiatives further reflects their dedication to social responsibility.

Loyalty Programs and Incentives: The rewards program at Evo.com offers tangible benefits to members, including exclusive offers and discounts that enhance the shopping experience for frequent customers.

Payment Options and Security: A variety of payment methods are accepted, ensuring that transactions are secure and convenient for customers. Financing options are also available, providing flexibility for larger purchases.

Educational Content and Resources: The site is rich with educational content, including buying guides, product reviews, and demos. The community forums and Q&A sections are valuable resources for customers seeking advice and information.

Brand Reputation and Industry Standing: Evo.com enjoys a positive reputation within the industry, bolstered by various awards and recognitions. Their partnerships within the industry and years in business speak to their experience and reliability.

Comparison with Competitors: Evo.com stands out for its comprehensive product selection and strong customer service. While it holds a competitive position in the market, it faces the usual challenges of stock availability and pricing competition.

Overall Satisfaction and Recommendations: The pros of shopping with Evo.com include a wide product selection, quality customer service, and a user-friendly website. While there are occasional cons related to product availability, we would recommend Evo.com to those looking for quality outdoor sports gear and apparel. The final verdict is that Evo.com is a reliable and customer-centric retailer worth considering for your next purchase.

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Contact Evo.com / Evolucion Innovations customer service

Phone numbers

+1 (866) 386-1590 +1 (206) 632-7598 More phone numbers

Website

www.evo.com

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