I ordered a product from EVGA online at their website then realized after i hit submit that my computer might not have the power supply lvl to back up the card i bought. So i took off my computers side panel and sure enough it was not good enough for the card i just ordered from EVGA. I then got on the phone waited on hold for 25 minutes, while sprint charged me a dollar every minute i was on hold to talk to a customer service rep from EVGA. I called to cancel my order i just placed 30 minutes earlier. He told me it was canceled and we talked about what card would best fit into my system. He offered his sugestion and i went along my way.
A day later i check my bank statements online and see that EVGA has taken out of my account 550 dollars U.S. Again i called EVGA and was online with them for another 25 minutes while sprint charged me a dollar per minute (thats 50 dollars so far) to ask them whats the deal. They told me it takes a few days to process an order and that it was canceled it just had to go through its process first then it would credit my account. I said that seems highly unprofessional, but ok i'll wait and see.
4 days later UPS knocks on my door with a video card from EVGA, the one i canceled the order with and the one EVGA took 550 dollars from my bank account. I refused the package and then once again called EVGA. This time i got a litlte message that said that they would call me back on my phone if i left my phone number with them. I did and i never recieved a phone call, still to this day EVGA has never called me back.
So after waiting an entire day i called EVGA and waited through this time 55 minutes an hour and a 100 bucks sprint charged me for my phone to talk to them. The man said i need to fill out an RMA online and send back to a different place with a different address, and that i can't refuse delivery. I told the guy, wait i need to fill out a form and have this RMA approved, for an upopened package that i refused, and canceled, that you canceled for me but lied to me and never really canceled it.
Then the guy said well if you placed the order near 3 oclocck then it might have gone out that day, i told him it took 3 days to process the order, meaning the pakcage never left your warehouse for 3 days, i placed the order at 10am canceled it at 10:30am your people are liars i said to him, and he hung up the phone on me.
i called back and waited 30 minutes to talk to someone, and they said i need to fill out an RMA. so i filled out an RMA, called UPS told them i refuse any packages sent from EVGA to my address, and to put a delivery ban on my address, so once they received the package they can't resend it to me, atleast not my address.
Still to this day i have no graphics card and they have never credited my account. sprint charged me a few hundred bucks and this entire venture cost me near a thousand dollars, with nothing to show for it.
EVGA are crooks thiefs liars dishonest people who ive been told sell a good graphics card, but ive yet to see for myself. All i know is DO NOT GIVE this company your money.