Evermine / Horrible
Been with them for 5 years, used to buy stuff for my family and had nothing to complaint about. Yes, there were some mistakes sometimes, but it wasn't a big deal.
My last experience showed me that I had to stop dealing with them.
I don't know what exactly happened, but customer service definitely got worse.
All of a sudden I didn't receive my order, so I contacted CS to get their assistance, but instead of this, I spent 50 minutes on hold listening to a stupid music. I can't describe how I was infuriated and nervous as if I have nothing to do like spending my time in such a useless way.
By the way, their representative didn't help me and just said I had to wait a little longer. I have been waiting for one month!! Terrible.