Nissan
reviews and complaints

On 6/22/09, I signed lease paperwork for a new '09 Maxima. Melissa Riley(business manager) and Michael Murray(sales person) told me my car was a high performance car, would need to use a particular highly priced oil when changing the oil(stating I would pay over $135 for an oil change, every 3 months). Therefore, she talked me into adding the $30 gold package warranty(which includes free oil change). The next day I called around and discovered the dealership overestimated the true cost of an oil change. I recently discovered I will have to take one furlough day per month for the next 10 months. On 6/23/09, I called Melissa hoping to remove the gold package warranty; she refused(stating "she didnt twist my arm & to make me add the extra warranty"). I explained my furlough situation; Nissan still refused. I feel if greed wasnt a factor the business manager could have voided the initial contract and allowed me to sign a new one. This dealership is all about money, they treat you like a human being until you sign on the dotted line. Would recommend people to stay away!

To Whom it may concern,
I need the form to file a complaint with the insurance commissioner
I Anne Thompson have called the police to report my car stolen by Capital City after I spoke with there Manager concerning the car.
I requested the name of the towing service but the dealer refused.
As any other request I have made concerning the car. ( information on the cost of truck cover and owners manual)3
I have a approval on the loan with the first payment due in 30 days from Capital One. Which is valid for 30 days from 06/05/2009.
The problem is the dealer made a mistake on the paper work by putting my first payment at 72 days.
I have until July 5 2009 to return to the dealer to sign new contract.
I also signed a B ailment agreement which clearly states all party's responsibilities.
Except now the dealer has broken that agreement .
The car was serviced yesterday at Jim Ellis.
Please forward my the form and I will fax it today.

Thank you,
Anne Thompson

I put my car in the shop at Mike Smith Nissan on Friday 26th June 2009. I was told that they had to put a thermostatat in my car before they could tell me what was wrong. They kept my car all weekend and promise to call me on monday after they tested because the thermostat was not the solution but that would coast me $325.00. That was not the problem they said but I needed head gaskets and the where about $3000.00. I had to pay them for repairs, but my car was not repaired. There should be away to find out what is wrong with a car with out paying $325.00. I am very angry at this point and will be sure to let all my friends and co-workers know how Nissan is doing business in Beaumont, TX.

I took my car in to have the transmission looked at, and also for them to fix my air conditioner since it was only blowing hot. I asked them if I could have a loaner car, but they refused to give me one and even denied the fact that they ever loan out cars. I know for a fact that they do provide loaner cars, but I guess that just don't trust a 20 year-old who needs a car to get to class and work. As a result of this they will NEVER receive another dime from me. To make matters worse, they even called me to suggest replacing engine belts at a very high cost and brake pads as well on top of the $3500 for a new transmission and AC condenser.

I have been to the Nissan dealerships here in CT over 9 times for various problems. It is my only vehicle, and is a lease.

The transfer case has been changed 2-3 times BRAND NEW!

It has been in the shop SIX times for the transfer case alone.

One dealership 'accidently' cut my brake line and I almost crashed. That was another time in the shop, even though they were reluctant to fix the brakes.

Recently they replaced my CV Joint, and I brought my 2006 Nissan Murano back in yesterday for a whining noise and more symptoms of the transfer case on its way out.

I had a lawyer working with me but he left the firm and I am having a hard time finding him.

I was screamed at by a NMAC Customer service representative
named Owen, then he hung up on me. I opened a case with his Supervisor - I will call him after this write-up.

They will not buy back the vehicle, and when my lease is up, they are going to sell this to someone else!

This vehicle should be destroyed!

I have always had Nissan Vehicles...and have not had a problem...why can't they admit this is a bad one from the 2006 batch and fix the situation?

I have a 2-year old son, and I will not take him on the highway in this only vehicle we have.

So frustrating...GRR...

Caution - do not consider buying from team nissan in vineland, nj. While they say their reputation and relationships with customers are what"s most important to them, their tactics and actions say otherwise... Do not be fooled... Went to team nissan in vineland, nj to buy nissan rogue. Left after getting what they said was the best deal. Next week when they called to follow up, I told them of a better price I had gotten without stepping foot in other dealership. They bad-mouthed woodbury nissan, saying they would start adding things at the end such as destination, etc., but then came down a bit and asked what was needed to close the deal. After telling them i'd buy it if they dropped another $800, they told me to come in that night to finalize the deal. I did, and they kept me waiting for about 45 minutes while they tried to find excuses not to do the deal, ways to raise the price, etc. After already looking at my trade the previous week, he asked to look at it again, then came in and asked me if I was ever in a flood (Crazy, made up thing... No, it wasn't in a flood). I confronted him, asking if he was balking and he said no. He then came out and gave the bottom line price that we had discussed on the phone, but then, after adding tax and fees, proceeded to added $780 for destination charges after telling me that that was a tactic woodbury nissan would use. I told him that we started negotiating from the msrp and that included the destination charge. He said it did not. This was a lie. He then admitted that he had to find a way to make some money on it. I told him I would pay that amount if I got an extended warranty. He said he'd have to check that out. He asked for a deposit though so they could locate the car I wanted. A little premature, don't you think? A wasted trip there - over an hour of my time, after being told to come in to finalize the deal. I had to call them the next day after not hearing from them. He said he'd call back after checking on a few more things. He called back late in the day to say they couldn't make the deal. There were too many lies, including the one that was the supposed profit sheet they"normally don't show customers". This showed they were going to lose money. I asked if it showed the rebates they were going to get, and he said yes, but then I reminded him of other rebates they said they would get directly from nissan that were not incldued in those figures. Another lie. So beware of this dealership, team nissan of vineland, the people who say their reputation and word, as well as cusotmer satisfaction, are the most important things to them. It isn't the case. The bottom line money-wise is what's most important to them. Their names: don fries and scott schwartz.

I purchased a 2009 Titan truck from Bob Richards Nissan in May 2009. I took it back back to have the vehicle washed. There car washer put a small dent in the cab above the bed in the corner of the truck. Andrew Hill (Sales Manager) did not even come out side to look at it. He simply told me to talk with Brad McDuffie who sold me the truck. I talked with Brad and brought the truck in for the second time in less than a week. They kept the truck two days. When I went to pick the truck up, Andrew Hill pushed me to another salesman. The truck had over spray in the bed liner, and white foot prints in the new carpet and interior. I called Brad and he said vring it back and they would clean it again. I told him I would clean it myself. I washed it and found 19 different paint circles where they had tested the paint to match the white where they fixed the dent. I took the truck back to Bob Richards, and spoke with Terry ( manager above Andrew). We went to the used car area where the paint guys used paint thinner to remove the circles and simply added some wax to the top of the paint. Two weeks later I was hand wahing the truck and when I got to the drivers side top, I found a large rough area. Upon further investigation I found that it was reducer that had been spilled on the top of my truck and down the drivers side. I spoke with Andrew Hill and set an appointment up to come in 9th June at 0830 to have the truck fixed yet again. Andrew tells me that Terry wants to speak to me and that he can not help me because the paint guys are not even coming in today. Now Andrew did not call ahead of time and tell me not to bring the vehicle in or anything, so I missed three hours of work trying to correct this problem only to find that terry nor the paint guys would be there. I am sadly disppointed with the service and treatment I have received from Bob Richards Nissan and would nothing more than to give the vehicel back to them.
Sincerly,
Joann Martin

The lease was almost up on my NIssan Maxima. Since I am recently widowed and my finances are enow limited, I planned to lease a cheaper car, the Nissan Rogue, advertised at $199 a month. I ended up paying $5102.85 and $299 a month for 39 months. When I drove the car home that day, I realized that the sticker price was not on the car and the contract was not among the papers. After I returned for the contract the next day, I realized that the Gross Capitalized Cost was $25, 377 not the agreed upon sticker price of $22, 500.

After several calls, the salesman said finance had changed the cost, the finance manager blamed the salesman, I was offered a partial refund of $1500 which I took for fear I would end up with nothing.

My leasing payments are now based on over two thousand dollars of the car's value due to my naivete, unscrupulous dealers and a car company, Nissan, which does not care about its customers.

My 2007 M sedan would not start. I called rioadside assistance at about 6;15 0n May 11. My car was in the visitors parking garage of Monefiore Hospital. I had just been discharged after a surgical procedure. I was told that help would arrive in 75 minutes. After an hour I called again and was told that help woud arrive in 20 minutes, After 2 hours I called again and cancelled myrequest. I was abl;e to a local service station to jump start my car. It cost me 25, 00 for service that should have been free. Every one who spoke to me knew that is post operative and needed to get home.
This incident is disgraceful. Especially considering hoe much money I invested in an Infiniti

Someone from everhart nissan told ceridian that I was not qualified for the 65% reduction. I do not know why they did this I called them and they denied doing it. And it is pretty obvious that I am elegible for it. I had a brain anuerysm that they did brain surgery on and put a metal clip in my brain. I was terminated on 11/30/08. I am not elegible for health coverage under anyone elses plan. I am currently on the cobra coverage. If you can please help me get this straightened out. I'm sure you know how hard it is to make it on what I'm getting. I cannot work now and the drs. don't if or when I will be able to go back to work. you can contact me at [protected]. or my email [protected]@yahoo.com thank you James sessoms

took my car for a service on the 24 Jan ’09 at the McCarthy Nissan Dealership in Germiston:

Gold Nisaan Micra Comfort

SBH 397 GP

& they’ve put a wrong oil filter; they used an Almera oil filter instead of a Micra’s oil filter. The whole month I’m driving around with the wrong oil filter. Eventually my car broke down on the 26 Feb ’09; which I’ve handed my car in to them that very same day.

They’ve been fixing my car since then & today marks exactly a MONTH they have my car & I’m being given un-clear timelines as to when I’m getting my car back.

I've just been advised that they're only getting the 2 parts from the factory on the 18 May 09.
How can it take 3 months to get a car part.

Booked an appointment at 8:00am/Rented a car from my own budget because I could'nt wait for 3 hours to get my car back. Car went to service only at 1:00pm for 3 hours:

When I initially called, I mentioned that instead of waiting3 hours at the location to call me once it's done: The service dept. mentioned that on their computer it says anytime during the day

My recommendations:

- They don't listen to customers because I was told on the phone no more than 3 hours but not what it was on their computer
- They are not detailed oriented
-I had to reorganize my day causing me a lot of problems

Most I don't recommend the place as for me # 1 rule is to carefully listen to the need of your customers. I will never ever go back to this service centre

My passenger side mirror cover has to be replaced for the 4th time. After enumerable replacements doesn't the service worker know that the mirror needs glue when the replacement is made? As a courtesy shouldn't Nissan provide complementary replacements after so many have fallen off?
Sloan Nissan, Easton Rd and Whitemarsh Collision, Butler Pike replaced 2 covers and both fell off shortly thereafter. I'd Contacted the Nissan Corporation with this issue and received no help...

On April 8 2009 in the evening my car hit a truck parking to the right side of the speed way while I was driving leaving Alexandria and forwarding to Tanta city.

I wa braking my car about 25 meters before the parked truck and the car continued sliding till hitting the truck and exposed to severe damage in the following parts:
the hood, the right fender, the right lighting beam, the wind screen glass and the cover of the engine cam.

I had to change all these parts and then go through painting.

My complaint is why air bags did not operate.Additionally why the braking mechanism is not reliable.

I took my truck into get an MVi done, tires changed out, trany fluid changeed and oil changed...they came up with three other things my truck needed (2005)...I had them do two of the three...the third was they said to pass inspection I would need a front lower ball joint replaced...and for them to do it would come as a whole unit and would cost and extra 900-1000 bucks! not having it at the time I called around and set up an appointment with another place who could just replace the lower ball joint instead of the whole unit..which is common. for a total of about 330 plus tax. Now, my complaint is that when I took it in to get fixed I was ready to pay the 330, however, on inspection from this other business they found absolutely NOTHING wrong with my ball joints at all!
I HAD MY WIFE TAKE MY TRUCK IN WHILE I WAS AT WORK, WE PAID THEM CLOSE TO 600 BUCKS FOR WORK DONE, THEY WANTED ANOTHER ALMOST 1000 BEFORE THEY WOULD PASS INSPECTION AND IT DIDN'T NEED IT!
This business could have taken my 330 I was willing to pay, but instead they were honest...SHAME ON OREGANS NISSAN!
This other business by the way was Wonder Auto on main street in Dartmouth...I recommend them for their honesty and good work I have had done in the past.

Ever since My brother bouught Nissan Altima as a brand new he's been doing all the car maintenance with their dealer. Yesterday he dropped his car at the Agiancourt Nissan location for an oil change. When they gave the Key back to him that he realized they broke the windshield. All they saying ohh... must have happend when we lift it in the coizer. What they can do they will replace the windshield for $275.00+ taxes which is reg price $375.00 (after market) or nissan Windshield $1200.00. The point is isn't that he's been getting service from Nissan because he wants to get the best service from the original maker also isn't that they suppose to be responsible they broke the windshield and they have to replace the original part at the free of charge. I don't understand why he has to pay from his own pocket?