Evercleanse, Easy Saver, American Leisure / unauthorized charges to back account
HC 66 Box 7
Romney, WV 26757
EVERCLEANSE customer number #1199644
Evercleanse, Easy Saver and American Leisure,
On 4MAR09, I called Evercleanse to purchase there product. I was persuaded by the salesman to purchase the Platinum package (3 month supply) and the salesman send that buying this package, we would receive a $25 Wal-Mart gift card, a $25 gas card and a 3 night vacation at a hotel of choice of a list they supplied. We decided to try the package and excited about the promotion the salesman was offering. A charge of $215.94 came out of my checking account. The package of Evercleanse was shipped on 6MAR09 and we received it on 16MAR09. The product “Evercleanse” was there however, the two gift cards and the hotel voucher was not. I called Evercleanse and they informed me that the cards were being mailed out from a different location and to give it about another few days. On 28MAR09, I called Evercleanse again. They informed me that the cards were coming from a contract company called Easy Saver. They gave me the phone number to call and contact them…there was nothing Evercleanse could do.
I called Easy Saver. I have them the customer number and order number. I gave them our phone number and address. They had no record of any order and would not send us the gift cards nor hotel package. Frustrated still, I called Evercleanse once again. I spoke to several different representatives. They all stated they were unable to assist however they had no problem with taking the payment for the product. We only wanted what we were promised purchasing this product.
A few days later, on our bank statement, we saw two charges for $16.95 each posted 14APR09. They were unauthorized charges : 1 from Easy Saver and the other from American Leisure. Because these charges were UNAUTHORIZED, it put the account status into 2 overdrafts of $32 each from the bank. I again called Easy Saver. These 2 charges were fraudulently charged to my account. I was told that when we got the gift cards and hotel voucher, this activated these to memberships. I explained to Easy Saver that I had call SEVERAL times about this and there was no record of our status. They had apparently had my old address of 571 Trees Mills, Greensburg, PA on file however our current mailing address is HC 66 Box 7, Romney, WV 26757 where the Evercleanse was delivered to. I spoke to the representative w Easy Saver and they removed both charges of $16.95. This confirmation cancellation is #EHU8042009AMES on 20APR09. I am requesting that you also cover these 2 overdraft fees of $32 each for the bank where Easy Saver/American Leisure made this card w/o our authorization. Attached with this letter is the Evercleanse Packing slip w the correct address in WV, a copy staying “Club Membership Rewards” date 13APR w the PA address, and finally a copy of the overdraft notice stating the total of $64 in fees due to these two $16.95 charges. I would like these charges paid in full
Thank you for your time and look forward to hearing from you.