I purchased 2 PC tablets and 2 soft cloth cases for the tablets, expedited shipping from a US warehouse, and paid for insurance. I was given a tracking number which I couldn't seem to track. I contact support, and they supplied me with 2 different tracking numbers. Within a few days I did receive 1 package, with only 1 PC tablet in it. I contacted support, and was told not to worry that everything else was in the other package. After several days the second tracking number was still not showing any sign of movement so I contacted them again. I told them what I had paid for, and once again I was told not to worry. The following day, there story changed, and I was told that they did in fact send both PC tablets, and that I needed to contact UPS, which I did, and a claim with them was started. They asked me to take pictures of the package so they could verify weight, which I did. When I started to verify the weight myself and found that each PC package was 1.98 lbs. In normal math - 1.98 + 1.98 + 3.96. Would UPS allow a package weighing 3.96 lbs to be sent with 3 lb price? I have a hard time thinking so.
Needless to say, I finally received my second package only to find the 2 soft cases. I am still missing 1 tablet PC. They keep telling me they sent it, but that it must have gotten lost in shipping. Which I am having trouble believing since I received 2 sealed packages, they claim they only sent 2 packages.
I can't seem to get them to understand, that I paid the insurance, and that I did not receive my item. They must either send me a tablet, or refund my money.. At this point they are telling me that they will replace the missing item, If I send them compensation of $25.00.. (NOT)
I have increased my efforts and have filed a paypal dispute claim. I have saved every email, and every customer service and RMA message to and from them.