Everbrite Smile
reviews and complaints

Hey,

I have the same problem but couldn't reach them yet.
Could you please tell me if you were sucessful? Did you get your money back?

This product is a scam and has been turned over to the police in the state of North Carolina. I also ordered the trial order, these people stole $88.37 and can not tell me why. I also turned my information over to the BBB for a full investigation, and trust me I will get my money back! For anyone out there who needs a phone number, where they will talk you in circles, but can not tell you whythey stole your money. Watch out they are real slick talker, but I think that they mess with the right one this time. I'am on a mission to put them out of business!
This pnone number was on my bank reciept use it![protected].

Well they got me. I order this from EverBrite Smile was suppose to be a free trail for 10 day only pay the shipping. They charge the shipping right away and then dumming me full read the fine print, you only have 10 days for the trail period and those 10 day count from the time you order it, whether you've received the product or not. So I cancel the order the very next day. The first time I was told I would received an email to finish the cancelling process, call back the next when I did received said email. Was inform she would do the process for me and I would receive an email confirm this was cancel. Call again the next when I did not receive the confirming email, was told by person call them selves Karen Jones that whe could confirm it was cancel and I would receive the confirming email within 48 hours. Oh what received within in 48 hours is a charge of $87.47 on bank account.

On April 7th, I ordered a product from the following website: www.everbritewhites.com . The website states that this product has a free 10 day trial period. On Day 9, we still did not receive the teeth-whitening product, and we called the customer service line to ask for an extension. Due to the ridiculously long wait time before a representative came on the phone, we decided to go ahead and cancel our order. The Customer Service Rep (CSR) cancelled our order and even sent us an email to confirm that it was cancelled on that date (email, date April 16, available upon request). The very next day, our credit card got charged for the amount of the product.
In an attempt to receive a credit from the company, we have placed numerous phone calls to this company. On several occasions, we have talked to several CSRs, including 3 managers, and we have yet to receive the credit that is due to us for this product. With each representative, we receive a different answer as to why we have not received a credit yet. After speaking and bugging the company, I finally was able to speak to a supervisor, “Stanley Parker”. He informed me that I should be getting the credit back, and that he will make sure that it gets taken care of. A couple of weeks later, I still do not have this credit on my card. So, I proceed to call this company to ask “Stanley Parker” why I do not have the credit yet. Conveniently, he was never at work whenever I would call. On May 18th, I called again and took on the arduous task of speaking to another supervisor. After a 1 hour long conversation with the CSR, and even being hung up on by one of the representatives, “Cheyenne, ” I spoke with a supervisor, “Vanessa Turner”. “Vanessa Turner” also told me the same words that “Stanley Parker” told me..that I should be getting the credit back, and she will make sure that it is “taken care of”.
A couple of weeks later, even though I have spoke with two separate supervisors, I still do not have this credit. On June 10th, I call the company again to inquire why I have 2 separate Supervisors that are lying to me. Unfortunately, according to the CSR, “Vanessa Turner, ” last supervisor I spoke with, conveniently no longer works for the company. So, I once again ask for another supervisor, which of course, I have to fight to get on the phone. I asked the CSR why I always have a problem with talking to a Supervisor, and she informed me that “it is against the company policy to transfer the call, and that she is the best person to handle the situation.” After another exhausting wave of coaxing, this CSR puts me on hold so that she can see if she “can find a supervisor.” After being put on hold for 20 minutes, she comes back, informs me that she has found a Supervisor, and for me to hold the line. I once again get put on hold for another 30 minutes, and finally talk to yet another Supervisor, “Candace Scola”. Candace Scola reviewed my account, and told me that I would not be getting my credit. She told me, “I see that you keep calling about this credit, but I don’t want you to expect that you will be getting your money back.” When I asked her why I would not, she would never answer the question. For awhile, she even sat there and gave me the silent treatment. I kept asking her why, and she would never give me a direct answer to the question. Finally, after talking with her for 51 minutes, she decided to just hang up on me. I will also add that I never did get this product that we ordered, and yet, they are still fighting with me about this charge.
So, I have reached a dead-end with this company, and I am mentally exhausted with having to deal with this company. I am weary of getting different answers with each different representative. I am weary of having to waste AT LEAST 1 hour of my time, everytime I call that company. I am weary of talking to several “supervisors, ” and getting a different answer from each one. I am weary of dealing with a company that makes me fight with the CSRs, just to talk to a supervisor. Customer Service Supervisors should be easily accessible, and should not be “against company policy” to transfer the call. This company has so many faults on so many different levels. I have so many reasons to believe that this company is a COMPLETE scamming and fraudulent company.
I have an email that proves that I cancelled the order before the end of the free trial period (available upon request). I never even received their product in the mail. I do not see how a company can take someone’s order for their product, charge someone for that order, never deliver the product, and not expect to give the money back when the company is in the wrong. My wife and I, the consumers, did everything that was required of us, and should not have to worry about being deceived and conned from these type of companies.
Since I do not know what other avenue to take to resolve this problem, I am submitting this complaint to your organization. Please make it to where others will know about this company. I do not wish that anyone would have to deal with this fraud company. This company has preyed long enough, and the way that they treated me and my wife, this is not the first time that they did this to a family.

Lynda,

Cette société a arnaquer autant de gens. Vous devez les faire rembourser votre argent et vous devez produire cette arnaque avec votre banque afin qu'ils peuvent examiner et peut-être de rembourser votre argent parce qu'elle était une charge non autorisée. Conserver poussant! Ne donnez pas!

Kay

They actually did not ship their "trail offer" to me until about 4 weeks after my order. How you are suppose to try something if you don't receive and then cancel 10 calendar days after you order is beyond logic. There customer service are robots that have common names, but they follow a script. They are able to listen or respond to anything outside the script. That is after you wait an average of 30 minutes to speak to someone. I wish I had checked their BBB national rating or checked them out before I ordered. This is clearly a SCAM.

I purchased a trial offer From EverBrite Smile (in bank statement charges appear under whiter smile) for 3.95, then without my consent or authorization I get charge $87.47. After I call EverBrite twice they told me that my trial period expired (10 days) and they make it almost impossible to cancel this non-sense membership, and that is the reason why I got charged the $87.47! To make matters worst they told me that I need to wait for an e-mail and follow the instruction to ensure the account/membership is cancel accordingly. I go and look at my e-mail and I don't see the mail so I call them back and someone else tells me that it can rtake up to 3 hours and if I don't receive the mail to call them back. This is a major SCAM. I have never dealt with anything like it. Can something get done about this? I just went straight to the bank and I have to make sure I did not incur any more charges from EverBrite because if you leave it up to them, this scam will not stop. Anyone has any suggestions...please help.

Carmen L.

i ordered the free trial, they charged me for shipping which is fine but 4 days after placing the order for the free trial i called to cancel per instructions of the web site. they said to not be automatically en-rolled in program you had to cancel within 10 days. i called to cancel and the guy would not let me cancel. i told him i did not want to be charged or en-rolled in anything and he said he understood that but was going to extend the free trial till march 2 and if i still did not want to be en-rolled, to call back then. i repeatedly told him to not en-roll me, that i wanted to cancel and he would not cancel me so i said i would call back in 2 days to cancel again and he said fine. i checked my bank statement 2 days later and they had charged me 87.87. i do not know why. i have spent all morning trying to get a hold of them and they are not answering the phone. i am so mad

As you can see, it appears this company is charging me twice under different names. I onl answered the one email for a total of approximately $9.00 for samples. Yet two so said companies are charging my credit card. To me this is totally fraudulent and they sent me another Email threatening my credit rating which is very good.
Sincerely,
Kenneth C. Starling

Sophisticated marketing covering up a major scam. Ordered two products after seeing what seemed to be a legitimate news story about combining use of two products. Both sent samples but also required cancellation of "memberships." Celebrity Whitener was very good for customer service but EverBrite was a huge hassle.

1) They did not send their sample until the 10th day of the "trial period"
2) They refused to cancel my "membership" on the 10th day but offered to extend the "trial period"
3) I demanded they cancel and they finally sent an email with instructions
4) I followed the instructions and followed up with a letter immediately the next day
5) I was still charged $87.47 a couple of days later
6) Took four phone calls, two hang-ups by the company, but finally got some instructions to send the product back to the Hollywood FL address for a re-fund
7) I also contacted my Credit Card company to fight the charge and also contact both my MN and the FL Attorney Generals.

Let's see if I really get this resolved and my money refunded.

I Ordered a Trial Of Teeth Whitener for $2.99 and was charged $87.47 to my bank account before I ever received the product. When I called to Have the charge reversed I was told it could not be done because the trial offer of ten days was passed witch was untrue. I told them I would return the product when I received it un opened and I was told to "Take advantage of the product " since they were not going to refund my money. There is NO service aggreement on any of their websites, at least not prior to allowing your order to go through. I even printed my reciept and there is no sevice agreement on it. This is a deceptive RIP OFF. I'm going to fight it with my banks support.

I ordered a free trial on the 7th March 2017 and I was charged ($3.87 - £2.63) which debited my account on the 9th March. I am still waiting for my 'free trial' and my account was then charged a further ($87.47 - £59.76) which debited my account on the 16th March (not 10days!). I haven't received the item in order to try it, why would I want to part with money without the product. I phoned the call centre to cancel (on 10th day - today) and I was told I couldn't until I return the product which hasn't even been sent set and it's still the 17th March. All I want is a refund for the 2nd amount debited as this is unjustified! This has happened to my Mother too exact same days and amounts.

I placed an order on 2/03/2017, my checking account was charged on 2/05/2017 in the amount of $3.87 for shipping and handling plus a separate International charge of $.12. I placed a call to [protected] on 2/19/2017 asking about my trial offer product I had not received as of yet (and still haven't). They started talking about a monthly agreement order that I was unaware of and I told them to cancel it at that time. They tried to get me to go to their website (this one I think) and do the cancellation myself but I had trouble getting here and was told they would take care of it on their end. I was speaking with a representative by the name of "Cindy Blair", and I asked for a cancellation #, and was told they don't give cancellation #'s. I felt my monthly order was cancelled and that I would still be getting my trial product. Not the case! I was checking my account today 2/22/2017 and found that I was charged $39.95 for their product. I called [protected] to discuss the matter again. I was on the phone 48.07 minutes with a representative by the name of "Zack" who explained over and over again that if he cancelled my order to refund my $39.95 that he would be canceling my order for the trail offer as well, since they only have one system. After asking to speak with a manager (first come first served basis) I was eighth (8th) in line to speak to him and only sixth (6th) by the time I gave up and ended my call. Thank GOD! I was only charged the $39.95 price. Zack assured me that "the charge was only pending and had not actually gone trough yet". He told me that he could "cancel it and it would disappear from the charge status in my checking account". I was also told "We will refund your shipping and handling charges since you have not received your trial product and there is no tracking number indicating that the product has not been shipped. That canceling your monthly order would also be canceling your trial offer being we only have one system". I have contacted my bank and they are canceling it on our end as well, by way of disputing the charges, both the original $3.87, $.12, (totaling $3.99) CH1409478 and the $39.95 CG1409474 charges. I hope reporting this helps others! Lynn Burkard, Winston Salem, North Carolina

Learned lesson hard way to never trust trial periods anymore no matter what the product is. Everbrite Smile charged my card 10 days $87.47 to my account, the trial was to last 14 days. Took 2 phone calls and 20 minutes of complaining to the company to finally get them to reimburse my money. I was not only upset that they charged my card before my trial period ended but I never got the product plus they wouldn't answer questions I was asking them...I noticed on everyone else complaints that they are the same problem. I will look for my refund within 10 - 15 business days, hopefully I am done dealing with this company! Major fraud!

My mom was recently scammed by these people. they stole 89 dollars from her. I am tracing what ever i can back to the source of who these people are. If anyone knows of a website where this product is being advertised please leave it in a comment below. I want these people to be punished for what they have done to everyone so i will need your help.

I rang said company to cancel only having received a part sample having been charged an anauthorised £60.

After been given the "long stand" on the phone I was then offered a full refund, cancellation No and an e-mail cancellation the next day.

Next day I checked my mail - nothing and my bank account only to note a further £95 taken overnight.

My bank weren't helpful at first quoting I was ina contract.

Had to treaten to cancell all of my three accounts to get thier attention. They finally cancelled my debit card.

Wondering if stage two of this scam alike, is the selling of any debtors to debt collectors.

There must be a way to get at these b*stards and save other suckers like me. Any advice appreciated I'm very angry about this and prepared to do more if there is only a way.

Surely the fact that product is not supplied is a breach on their behalf ..but what does on do next ?

How do i get in touch with this disreputable company, everbrite when i live in Australia?

I have same problems as above. I called my Bank to let them know I did not authorize charge and a claim was opened for 4 charges, 87.47 - kit, 2.95 - surcharge, and 2 - 35.00 overdraft fees. I also have submitted a complaint thru BBB in Florida for a refund of the above amounts in case my bank does not win the dispute. I also faxed several of the complaints on this wesite to my bank and to BBB of Florida. All should do the same, and don't give up.

I got hooked by this scam too. I called them [protected]) and talked to an agent. She said that I have to return the product before they can process a refund. Their address is 3609 N. 29th Ave, Hollywood, FL 33020. BTW, your RMA number is your invoice number.

The agent said I had to go back to their website and cancel my "membership". I told them that their original advert did not mention anything about a membership. I went back and looked, sure enough it didn't mention it. You are told to go to a membership cancellation page. You have to complete a bunch of info that is only available to you when you talk to one of their agents. One thing I thought was suspicious in itself was that on the membership cancellation page they warn you that if you attempt to do a chargeback through your bank, they will report you to an Internet Fraud Database and you won't be able to buy anything online again!

I would call them ASAP as I suspect that they will be shut down by the end of the month. The best thing you can do is to call the Hollywood, FL BBB and file a complaint, and then send a letter to the Hollywood, FL DA's office claiming that this is a Consumer Protection violation, which it is.

I also ordered this product, along with the Alpine White Teeth product. They are the same company I believe. They tried to charge my credit card, but luckily, the bank stopped it. The other company charged my debit card, and the bank said they can't stop it, even though I sent a certified letter, cancelling within 7 days. Now, I get a letter in the mail saying they are sending a collections agent. I'm ready to file a fraud report with the govt. What did others do?

i also got scammed by them. they kept billing me every couple of weeks and taking the money from f=my baqnk.i had to cancel my visa and get a new one. i wouldent mind if the product worked but it was rubbish

I SPOKE TO AMANDA BACK IN APRIL MY REFERENCE NUMBER IS 1123768# SHE INFORMED ME THAT I WAS GOING TO RECEIVE MY REFUND THAT WAS TAKEN FROM MY ACCOUNT AND NO 30 DAY SUPPLY WAS SENT BECAUSE THE ORDER WAS CANCELLED WITHIN 10 DAYS. i WANT MY MONEY BACK NOW THE AMOUNT WAS $87.47 YOU PEOPLE HAVE NO INTEGRITY AS HUMAN BEINGS YOU NEED TO STOP ROBBING INNOCENT PEOPLE OR ELSE YOU ARE GOING TO GO OUT OF BUSINESS.

Dear Amanda I spoke to you back in APRIL 2010 and you reviewed my complaint and informed me that you will see to it that i receive my refund in the amount of $87.47 that was withdrawn from my account when I cancelled my order and never received a 30day supply. How can you call yourself an honest person and display such a lack of integrity as a human being. And the company that you are working for is one of the most dishonest companies that I have ever been involved with. you will not stay in business long . I will make it my business to tell everyone on the internet nd everywhere else i go how dishonest and deceptive your company is. I want my refund back my reference #1123768 And my name is RUTH E. COATES

I am officially canceling my order no: 1275219 as of 25/05/2010. I would like to say that I am canceling my order in the trial period which accordingly to your terms and conditions is 10 days. I do not understand why I have been charged for the product which I have never received. I do not wish your company to withdraw any more money from my bank account in the future and do not wish to receive any products or offers.

Krzysztof Cwikla
krzysztof_cwikla@yahoo.co.uk

thankyou

please help to stop these people advertising to vunerable customers.

i am officially terminatinf my order no.1120983 forthwith after reading these reviews withing the trial period t after reading these reviews thankyou mrs c asparassa.please do NOT withdraw any funds from my account in the future.

My husband ordered this product and they did the same thing to us. I just finished up on a 35 minute phone call from them trying to get a refund to no avail. However, they did agree to refund $20.00 -- which we will probably never see. I even threatened to file a complaint with the BBB and Attorney General which didn't faze them one bit!

is there anything can be done? i only ordered a couple of hours ago

I ordered and paid for a free trial of Everbritesmilses product. I have not treceived my free trial
and then a few days later they took $93 out of my account. They do not have a email address and
I cannot contact them to stop further payments coming out of my credit card.
I will have to cancel my card to stop this rip off. BEWARE!

I to have been scammed by this company. I did finally get through to them and they said the initial charge for the 15 day free trial was for shipping of the full charge product. Smatha had no idea what I was talking about with a free trial being sent. Free trial meant I was to investigate the company and if i did not cancell i would be charged. I was charged as I am seeing we all have. Not only that but my credit card was sent to another company and i was charged $40.00 in addition for a company I Build Wealth. I did not authorize this charge. I managed to cancell this but was not refunded. I was told on the phone that everbritesmile authorized this charge on my card. I have taken all of your advice and cancelled on line but again no confirmation number.

I also found a web site we can turn in this scam at:

NCL's Fraud Center
c/o national consumers League
1701 K Street NW St 1200
Washington DC 20006

Don't give up. Keep complaining. I am out 130.00 for a product I have not received!

Gig Harbor WA

Got ahold of a rep who tried to talk me out of cancelling. I said are you kidding? There's hundreds of people screaming on the internet about your scam and you have the nerve to ask why I want to cancel? He proceeding to pressure the sale and I said, "As a U.S. citizen I hereby exercize my three day right to refusal of this order and if you do not cancel this order here and now and if I do not receive email confirmation while on the phone with you, I will send this recording and all documentation along with the hundreds of documents complaints to the U.S. Attorney General after I hang up. Do the right thing to prevent other unsuspecting people from harm and Call your cc company. Request to speak to their legal department to report cc fraud upon their cc company. Here's how to get your cc cancelled. go to: http://www.xmorders.com/ct/ and fill in the info below with my instructions. If you do not have your order # then you'll have to call them (see # below). I waited about 15 minutes using that number but had to wait a couple hrs on the advertised phone number. - Dewyz, Upper Peninsula Michigan

First Name
Last Name (no spaces
Address
City
State
Zip
PHone no spaces or hyphens
email
rep use franco
order # if you don't have the order number call at [protected] Monday thru Friday 8am-6pm Eastern Standard Time
Name used on cc (full name no spaces)

google had a advertisement posted on my computer when i went to a news article. The advertisement was everbritesmile. The company had a free promo of there product. Just pay shipping which was also discounted to $3.87. There was no mention of a membership subscription in which I would be billed for future products that they would send to me on a monthly basis. After I gave them all the info and my credit card, I printed the info out. On the last page was the real small print that I had to read with a magnifying glass. It said I was obligated for more products at a monthly charge. I got there number with much fanfare.[protected]).I talked to a rep. who barely spoke english. I was on the phone for 30 minutes.She said she would send me a cancellation form in my webmail, in 24 to 48 hours. I have to put the reps name(Nancy) on the form and my name in lower case letters and my order number. They are making it real difficult and complicated to cancel my order. In turn they are keeping my shipping charges too. Just imagine if one million people ordered the free promo and then find out its a scam, the crooks would be making over 3 million dollars without ever sending out a single free promo.Yes I got scammed and duped but believe me it will never happen again.Just remember if it sounds too good to be true it probably isn't. Just read the fine print from now on.

Dont waste time calling them...just call your Bank

Best thing i was told to do was, cancel your bank card that you used...then they cant charge you anymore, your bank will issue a new cared and new #

Did this and they still charged me causing overdraft fees. They removed the charge and when I thought it was ok they hit my account again. You better cancel debit or credit card info and get new ones.

I have tried the internet address above and gotten nowhere... The company does not answer the phone during their work hours, just says they are closed and callers should go to their website and do the live chat - but they don't give the web address!

Scam and rip-off are not strong enough to describe this company's process.

i tried it today. received an e-mail.. but don't know whether i'm going to be charged after the cancellation.have you being charged after that?

Attention anyone wanting to cancel your order. Visit www.xmorders.com/ct - the password is - online and the reps name is franco, if you don't know your order number, you should call them at [protected]. I called about 3pm CT today and waited about 15 min. see my other complaint earlier today on everunhappycustomer - dewyz

I got caught by this scam. They promise a 10 day trial period, only charging postage. In the terms & conditions at the bottom of their web page they state that the trial period starts from the day of order & if you don't cancel before that period they will charge you $87.96 & a recurring amount every month! This is not clearly stated when you sign up, you have to read through the fine print. So legally they have you but ethically it is wrong. I would recommend avoiding this site. They kit they supply can be bought off other more trust worthy sites for about $20.

I got s call from my credit card company when this charge was made yesterday, warning me that this was a scam. For 24 hours I have been trying to cancel & can't get thru to anyone & can't get the web-site back up. Don't do this. It's a scam.