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The good, the bad, and the ugly - discover what customers are saying about EverBright Smiles

Welcome to our customer reviews and complaints page for EverBright Smiles. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with EverBright Smiles.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used EverBright Smiles's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with EverBright Smiles, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with EverBright Smiles. Your feedback is an important part of our community and will help others make informed decisions.

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11:37 pm EST
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EverBright Smiles no product, still charged

Purchased their "sample" tooth whitener, at their advertised price of $4.95. Produce did not arrive within 10 days that they advertised. When it arrived, no email address or phone number to cancel further product order. No other product delivered, but my credit card charged $168.00 further.

When I called credit card company, they gave me a phone number to call, but phone message said that message board was full.

There is no email contact for this company. They simply get your credit card information and then continue to take from your account. I finally had the credit card company cancel the number. Guess I was lucky that they only took $168.00 from me. It could have been more. These are not honest people.

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lvgirl52
Las Vegas, US
Feb 12, 2010 2:35 am EST

I ordered the sample and it did not come on time. I was charged the same but I put a hold on my credit card and it took two months to finally get my money back. Rip-off product

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7:43 pm EST
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EverBright Smiles Misleading advertising

These scammy ### invite you to a free trial that costs 89.92. They shouldn"t get away with this! The

Phone # they give you is a u.K. # that goes nowhere. So much for white teeth, they haven"t heard the last of me

I intend to contact the board of trade, united states post office, internal revenue tax dept, better business

Bureau, internet complaints and protection, , , the list goes on

Beware and be careful and above all remember""you do have rights"" greg

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raychel woodhall
STOCKTON ON TEES, GB
Apr 05, 2010 3:02 pm EDT

so whos the girl in the pic advertising this thing is she innocent or part of the scam. i was just about to order im glad i looked at this or id have been in yhe same situation, i feel sorry 4 all those who have been rinsed of their money. from raychel ...england

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5:06 pm EST
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EverBright Smiles &free trial& scam

After reading about 'everbiright smiles' home whitening kit on 'consumer tips weekly' website I ordered the product. When it arrived I prepared the products according to the instructions and after the gel came into contact with my teeth for literally no more than 5 seconds I felt a severe burning sensation on my gums. I immediately removed the gum shields and was horrified to see that my gums had been burned and turned white. To be sure that no other side affects will occur I logged on to find more about everbright smiles and am shocked to come across the fact that it is a scam. I read terms and conditions through before parting with my card details, but have now just cancelled my card. DO NOT PURCHASE FROM EVERBRIGHTS I CANNOT BELIEVE THEY WOULD SEND OUT SUCH A DAMAGING PRODUCT, EVEN THOUGH IT IS A SCAM! :-(

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Myshkin
Newton Abbot, GB
Feb 08, 2010 8:51 pm EST

Hello Sab123,

Just in case you don't know, cancelling your card may not be enough to protect you from future attempts by Everbright to get more money from you.

You must cancel your "contract" with Everbright Smiles or they will keep charging you as per their T & Cs, and your card company may not be able to do chargeback for any charges which hit your account prior to your cancellation date (with Everbright).

This is a really nasty scam and lots of people are losing a lot of money.

Best wishes.

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9:57 am EST
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EverBright Smiles Credit card fraud

I just ordered a 99 cents free trial of teeth whitening and when I received it, it burnt my gums, luckily I took it off after 5 mins or I would've ended up in the hospital. It took me a whole week to restore my gums, they were so burnt up by the solution. Then after 6 weeks I just dicovered that they charged my credit card $158.27 for a charge I wasn't even aware of. I called the credit card and they put the amount on dispute, but won't know anything until March 9th. This is a big scam!

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3:57 pm EST
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EverBright Smiles Fraud

Recently I had ordered a trial tooth whitening product from this company which promised a Ten day Trial of their product and that the Order could be cancelled at any point. I was informed that the product would arrive after 48 hours but after 9 days of waiting I grew suspicious. When I tried to call their customer service line the number they had given me in the conformation email was not an actual phone number and I could find no way to get through to the company in order to cancel my order. After going to my local bank and explaining the problem they advised the best solution was to cancel my card completely to avoid any unauthorised transactions taking place and to just get a new card sent to me the following week with a new number and pin. This company and website was a complete Fraud and the only way to ensure my money was safe was really to go and talk to my bank so I advise that anyone else who had this problem to Cancel their card Immediately, I luckily managed to stop the first transaction of £87 also resulting in a loss of only about £2. You can also get your bank to dispute getting your lost money back for you if this company has not kept to Its contract and customer service. I seriously advise talking to your local bank, it really is the safest option as this company have been known to continue transactions after cancellation.

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Shanyn
Fullerton, US
Jan 21, 2010 2:06 pm EST

This "trial offer" is a complete fraud. I agreed to pay $1.99 for shipping. I was sent an e-mail titled "transaction receipt". It consisted of the same order number I was given the day of the order and their list of "terms and conditions". The "terms and conditions" included their cancellation policy which informed me that if I did not wish to be charged $114.69 for their 1 yr. membership that I needed to call their customer service number and cancel within "fourteen (35)" days. Not only do those numbers not make any sense but when I called I was informed that I had already been charged $126 within 3 days of the order and that according to their contract their terms can change at any time without notice to the customer. All after my phone calls had been diverted to "supervisors" and was hung up on 3 times! My only option was to close my checking account and cancel my debit card.

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11:09 am EST
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EverBright Smiles TOTAL SCAMMERS; FALSE REPRESENTATION ON INTERNET

When searching for best prices for Wii consoles this website came up as one of the promotional sites in order to purchase the Wii console for $70. Turns out that it never even goes through that you are elligible once you purchase everbright smiles product for 99 cents. Under their terms and conditi0ns you may return the product within 10 days of paying the 99 cents. It also states on their website that it will ship in 48 hours and it took two weeks; so therefore you are charged for the full product within 48 hrs. I called the company and they were very rude and basically told be I was SOL and did not have a leg to stand on to return the product or get my money back. What kind of recourse do you have in this type of situation. There should be some kind of agency we can report this too so anyone else does not get scammed in this way. Please get back to me regarding this issue. Thankyo for your time and consideration.

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5:52 pm EST
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EverBright Smiles Fradulent charges

This company is a total scam. While browsing on their site, I entered what appeared to be a free trial. When I got to the section to "submit", it would not let you move forward without clicking that you agree with the terms and conditions. Because I read the terms and conditions, I did not agree with it, did not want to place the order so I closed out of the page, but not before I printed it out. On the print out, it clearly shows that I did not check the "terms and conditions" box, however at the top of the same page, it says "Thank you! your order has been successfully processed". So you tell me... doesn't this sound like a scam? Anyway, they called me the next day to confirm the order. I explained to them (on a recorded line) what happened, I told them I did not want to purchase anything nor did I want to be enrolled in any clubs.

about a month goes by, and I notice a charge on my credit card for $158. I called them and they refuse to credit my account, even though I have proof that I did not place an order for anything with them.

The Supervisor (Lisa) called me and reiterated that they would not credit my account. This company is a total fraud and people need to put them out of business. They have the worst trained customer service representative too. The idiot I spoke with (Lisa), when I asked her who the president of the company was so that I can send a complaint, she answer "Obama". Now is that at idiot or what?

Also, they call from a "private" number and don't leave a return number. I had to contact my credit card company to obtain a customer service number. SCAM SCAM SCAM...

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Sikavine
, US
Jun 15, 2010 5:51 am EDT

The product was shipped three days after my order, just before Christmas and took six days to arrive. I tried it and tried to cancel but had to leave a message. Finally contacted someone who said that I was overdue and would be charged $158.27. I protested and didn't hear anything until today when i received a call from a collection company demanding the $158.27. I believe that this company is scamming people.

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Trakov
, US
Jun 08, 2010 5:32 am EDT

Not only does this company trick you: They indicated that the charge card I used did not work and requested another charge card number. They charged both charges on the same day for $158.10.

The telephone number in the agreement is not connected. The reference number on the charge bill is a message line - - calls are not returned. My all time worst internet experience.

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Letmego
, US
May 21, 2010 11:20 am EDT

This company tricks consumers by making them believe that they are getting a risk free (I will call it risk full) trial while in reality they are trying to get your money. If you overlook the 10-day window policy or for some reason do not get the product within that timeframe and do not call them to inquire about it they go ahead and charge you the full price.

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bulldog2010
La Place, US
Feb 18, 2010 8:53 pm EST

I ordered product on Dec 24, 2009. Never received it then was charged $158.27. Phone number have been disconnected. Theres no way to get in contact with these thieves!

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R.Esquivel
El Paso, US
Feb 18, 2010 10:24 am EST

This offer was too good to be true. I trusted this company, but for $0.99 I got in a loss in my pocket. It hit hard since I ordered it in December and now its February and am sill getting billed over $158.27, scence it has made negative witholdings in my account. I cannot beleive that in this time and age, here in America we are getting scamed by our own people like Everbright Smiles.

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Lyn59
, AU
Jan 05, 2010 1:57 am EST

simply asked for the trial offer for $9.95 postage and shipping costs only but just found my credit card has been debited for $185.00 australian dollars...I am angry...how do I find them to get
my money back...just went to the website and no way of contacting...I only reason I purchased because I was in a forum where people were saying the trial offer was fantastic, on another website.

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jennifer edwards
Eastleigh, GB
Dec 15, 2009 12:58 pm EST

offer to get a free sample of dental advanced whitening formula, postage payable only (about £2.95), free sample arrived then about 2 weeks later my credit card has been charged £152.50!

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cwhorton
, US
Aug 16, 2011 6:46 pm EDT

HORRIBLE! - EVERBRIGHT SMILES

TOTAL SCAM! ORDERED THE PRODUCT DECIDED TO CANCEL AND STILL WAS CHARGED $3.87 AND THEN ALSO CHARGED ANOTHER $87.47! SCAM, SCAM, SCAM!

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RAFFERTY
Bakersfield, US
Mar 10, 2010 2:45 pm EST

RETURNED PRODUCT 12-4-09 WITH A RMA#, CALLED A COUPLE OF WEEKS TO SEE WHY MY ACCOUNT HAD NOT BEEN REFUNDED. I WAS TOLD THEY WERE BACK LOGGED, THAT THEY HAD SEVERAL EMPLOYEES OUT WITH THE SWINE FLU.HAVE CALLED THE PHONE JUST RINGS. NO RESPONSE BY E-MAIL. WHAT A SCAM! I GUESS THEY ARE JUST A BUNCH OF PIGS!

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debbik
San Leandro, US
Mar 02, 2010 3:47 pm EST

Cancelled any further mailings withon 10 day rule, got cancellation number and the following month I was charged $157.28 with a promise the refunds for January and February 2010 would be done within 3 days. It is now March 2, 2010 and I am still out the monies so far.

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11:22 am EST
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EverBright Smiles scam, ripe off my money

I ordered the free trial for whitening teeth, which was only £4 and another £3, but after 12 days, I found out that my credit account appeared the £153 from them, I called my bank immediately, they told me this company is notoriously for scamming, lots people are ripped off by them, my bank had to cancel my credit card and give me another one, also put me through the depute, which will take 11 weeks intotal, but won't guarantee me to get my money back.
I also called +[protected], they refused to refund me and simply hang up on me.
I am praying that I will win the depute and get my money and my life back

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Driller
Kodiak, US
Jan 22, 2010 4:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

bought a free sample for small amount, due to weather or whatever I never recieved it for at least a week, was out of town, when I returned on the 11th day from ordering and called the company I was told too late we are chargeing you card, thats when I read the terms and conditions and now understand that the 10 days start the minute you order the product, when I did the order the terms and conditions would only flash on the screen. After ordering I was able to bring up the terms and conditions after many tries I was able to read the terms, later that day a repersentive called me to congrate me on buying the product, I told her I wanted it canceled, she said she could not do that and I would have to call back after I recieved the product. Please beware buying from this company

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1Lala
San Diego, US
Mar 09, 2010 4:34 pm EST

Everbritesmiles ripped me off as well. I'm reporting them to the IC3 Internet crime division (complaint.ic3.gov)
and suggest you all do the same! I've been trying since January to get a refund on monies they debited from my bank account ($88.17). I've had to cancel my debit card and start over. I really wish I had used Pay Pal for THIS transaction... Pay Pal would have reversed the money immediately. Stupid me! Never again!
I've also contacted the Better Business Bureau in Florida and suggest the same for you if you really want these
frauds to be shut down:
Trade Specialist/Trustlink Specialist
Better Business Bureau
101 SE Ocean Blvd. #202
Stuart, FL 33020
Also... contact your local Sherriff or Police Department and report fraud... which is exactly what they are.
Good luck to you all.

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tuneman7281
Fort Collins, US
Mar 01, 2010 3:30 pm EST

There are tons of these companies out there, ripping people off daily. I am one of them. I have been scammed by EverBrite Smiles, Owned by Bright Star Smile CORP, as well as Celebrity White Teeth, owned by Avayo Media, LLC. These companies need to be brought down. Do yourself, and the world, a favor and fight them. I may have won with Celebrity White Teeth, but i cant even contact EverBrite. Good luck, i hope you found this before its too late.

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scw0971
Concord, US
Jan 08, 2010 10:37 am EST

the same thing happened to me and I can't get my money back right now.

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jptorr
, US
Jan 07, 2010 6:17 pm EST

agreed, i fell for the same bait and switch. do not try this anyone

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1:51 pm EST
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EverBright Smiles Watch out

I heard about Everbright Smiles while watching a show...unfortunately I can't remember which one it was. The website offers a "free trial" for their teeth whitening product. I sent in my information on 12/12/09. AST I gave them my CC info for "shipping." The product did not arrive until 12/24/09 ... the day before Christmas. I worked on that day and didn't pick it up until after 5 pm. On Dec. 25, I realized that my bank acct had been debited $158.00. I tried to call but they were, of coursed, closed for the holiday and also the weekend. I did send out an email to them as soon as I was aware of what had happened. On Monday morning, Dec 28th I spoke to one of their representatives who told me that there was nothing that they could do. She offered me 25% off. I told her that I wanted to speak to someone else and was told that someone would contact me within 24 hrs. This morning I spoke with a representative from the company. She said that according to the "terms and agreement" I should have contacted the company if I hadn't received the product within 4 days. I explained to her that my father had been diagnosed with pancreatic cancer on December 18th and I certainly wasn't thinking about whether or not their product had arrived. "not her problem" was her response. Bottom line: my shipment didn't arrive until "after" my 10 days was up and they were totally unwilling to help me out. There is NO WAY that this product is worth $158! I consider myself pretty savy when it comes to scams but this one really caught me off guard. Customer service representative was very rude and product is not anywhere close to being worth what they are charging.

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Anthony6697
Somerset, US
Mar 10, 2010 1:14 pm EST

Same thing happened to my wife when she ordered the sample on 12/21/09. And they were also rude to her. I put in a dispute with my credit card company. They claimed the merchant will not reimburse without having the product back. Today I am sending it back certified to prove they received it. The credit card company assured me that the charges would be reversed if I have proof they received it, so hopefully, they pull through for me in the end. As you can see, this is a long process, but if I get my money back, then it'll be worth the wait.

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1:49 am EST
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EverBright Smiles deceptive/fradulant practices

I clicked on my friend facebook posting, and didn't know his profile was hacked.
It appeared like he posted it and said that he tried it and that we should do so too...
I can't believe I fell for it!

I ordered the trial thing 2 days ago, and after I read your comments I called my credit card. They say that the 99 cent charge appeared and if there are other charges in the future that were NOT authorized by me I will not be charged.

To be sure I am calling the cr card people again and see if I can intercept all the headaches and change my acc #. I was told that even then they can post a charge?!

What's scary is that I finally found their Terms and Conditions (which they didn't show in the checkout area) they say that if I decide to reverse the payment they will not only charge me for the original (bogus) charge but will charge penalty AND give it to the collection agency... Is that true? and legal?

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