Ever Brite Whites / BeWare, Fraud
Mon. April 5, 2010: 4:59 PM: Placed an online order for a sample of Ever Brite Whites tooth whitener. I understood that I had 10 day trial and would be charged $3.87 for shipping. The following is the website I used:
This is the email confirmation I received:
Your Order Is Complete
Sent: Mon 4/05/10 4:59 PM
Important Delivery Information
We are pleased to inform you that your order # 1182966 has been placed!
If you have any questions regarding your order, call us at:
Monday – Friday from 9:00 am to 7:00 pm EST
Order Number: 1182966
Ever Brite Whites - $0.00
Fulfillment - $3.87
Wed.: April 7, 2010: received the following charges on my cc: $.12 & $3.87
Sun. April 14, 2010: 10:09 PM: dialed [protected] & [protected]: Was told to call back during business hours, Monday-Friday Eastern Time 9 AM-7 PM. I looked for an email address to respond and found none. I tried sending a reply to the email they sent me and got the following message:
Delivery Status Notification (Failure)
Sent: Wed 4/14/10 8:37 PM
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
Subject: cancel membership
Date: Wed, 14 Apr 2010 20:35:02
please cancel any membership. i never received the product. your 800 does not work. thank you, --------------
Thurs. April 15, 2010: 10.51 AM: dialed [protected]: Left on hold for over 5 minutes and had to hang up.
Thurs. April 15, 2010: 12:15 PM: dialed [protected]: 16m conversation with customer representative. Male. Explained that I wanted to cancel any membership or future charges, as I had not received the product yet to start trial. Several times during the call I had to ask him to repeat himself as I could not hear him. My understanding was the account was canceled and no further charges would be incurred. I was told I would receive an email within 3 days to confirm cancelation. I have not received it yet. They did not explain what the additional $.12 charge was for.
Fri. April 16, 2010: Later that day I was checking my banking online and saw charges for $87.47, and $2.62.
It was after 7 PM so I could not pursue this until Monday.
Mon. April 19, 2010: Checking online banking found charges for $40. Spoke with Lola, [protected] for direct contact. She told me they received my card information from an affiliated company for tooth whitening, and that they would refund my $40 within 3-5 business days. This online company was called DAT WEALTH, which I never signed up for or was notified the trial for tooth whitening would give out my cc information.
Mon. April 19, 2010: 6:53 PM: dialed [protected]: spoke with customer service rep. female. I was told that my trial begin on April 5, 2010 and ended 10 days later on April 14. Because I did not call to cancel my charges before the 14th, they charged me for product that was shipped from April 5-April 14th. She refused to refund the charges of $.12, $3.87, $2.62, and $87.47 or acknowledge any affiliated company or giving out my cc information. She hung up on me saying she needed to help other customers.
Mon. April 19, 2010: Canceled cc. Product arrived. Filed complaint.