I agree. I used mine about a dozen times and 'no more steam' the small appliance companies in town are unable to get parts for this product. Calling the Europro 1-800 number was frustrating, to say the least, Spent at least 5 minutes telling them my name and address because they kept going over and over the information.
In the end they told me the same thing, send it back in the original box with a check for $9.95 and all the accs. and in 6-8 weeks I would receive another one. I pay for the shipping also.
To top it off they offered to sell me another one at a discounted price. When I said 'I already have one!' she said' yes, but you could have two'
Please tell me, why I would want two of something that is junk.