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Europcar International / rental car

1 Europcar, Charles de Gaulle Airport Roissy, France

Good afternoon
this is the fourth attempt to receive an answer of my claim ( first to your customer service who mentionwd I would received my reimbursment instead I received an extra charge) and 2 formal previous complaints unanswered

Contract location Airport Charles de Gaulle
Reservation no [protected] on September 22Th 2018
It was supposed to be returned on Oct 1st but the Car broke down and was picked up by your personal on the 30Th of September
Besides lossing my complete last day of Hollidays to return to the airport and not received until now a compensation . Your company has been making extra charges first Never reimbursed the 300€ Of deposit and second I received other charge of est 80 € . All this happen 3 months ago and your company has not been able to answer
By now I should received a total reimbursment of the payment since the experience has been bad but the after service completely dissapoinred
In case you want to comunicate:
My mail addresse [protected]
Miguel Ramirez

Jan 3, 2019

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