Europcar International
reviews and complaints

I Christina Spencer made a reservation on line to rent a car from your company from Heathrow Airport from October 26th to November 16th.The reservation was $260 and on my Credit Card I was billed $950.I did not get the car I asked for.
As I am not working I chose the car and price to fit my budget. Now I have a very large Credit Card bill to pay off.I do not appreciate your salesman trying to make money off me for your company. I did not receive an invoice and how the bill was broken down and I have already emailed and asked for an invoice to be sent to me and have been totally ignored.
I will appreciate if someone will get back to me because I will not stop until I get a response.
Thank you,
Christina Spencer.

we are complaining about excessive cost of hire and lack of service supplied

our contract was with indigo car hire and the staff member was Conner Shearman and our contract number was PT [protected] 0n the 31st October 2017 when we were advised of price and payment of 81 Euro's payable at collection point and we agreed to a payment of £34.53 to secure the booking .

We previously dealt with Dearbhla but as the details said we MUST pay by Credit card which we don't process it was cancelled which there is no query on
on the second contract with Conner .Shearman is where the quarry is at present
The perpetrator of the confusion is Europcar ie Tiago Dias a who refuted everything Indigo claimed and sent us ...and from the paperwork now sent shows differing prices [see attached]
I am disabled and my wife mother is in a wheelchair which is the only reason we chose indigo as they said we could get a car on debit card through them

All this makes a mockery of their claim of " our Priority your satisfaction"

Europcar has disappointed me! I needed a rental vehicle for the duration of my car being in the panelbeaters. Two days after having the vehicle your Randburg branch ( where I collected the car) contacted me to bring the vehicle back as it needed to be defleeted (why give me a vehicle that needs to be defleeted in the first place confuses me). After explaining to the gent that I come from the West Rand and I am not travelling to Randburg in peek hour traffic, he conseeded as it was apparently a matter of urgency and said he will meet me at Westgate Shopping Centre. I did not receive a copy of any contract when collecting the vehicle as well as again when meeting the gent at Westgate Shopping Centre. I experienced extreme fustration as I can never get hold of your Randburg branch and each consultant lets me know of different trading hours. Some tell me they open at 07:00 others say 08:00. When I needed to drop the vehicle off, I contacted the branch four times to enquire if it would be a problem if they dropped me off at Automagic Panelbeaters ( which is 4km away from your Randburg branch) the lady who greeted me at the door became sarcastic with me and told me "this is a car rental service not a shuttle service" I explained to her that if your branch answered their phones, I could have made alternative arrangements! After back and forward arguing a gentlemen conceded and dropped me off. I explained to him that I had filled the vehicle up and left the receipt in the vehicle. He said to me that its not a problem, the car will be topped up and if less than R50 I would not be charged. A few days later I got an invoice of my deposit stating that fuel has been deducted? I emailed a gent by the name of Thabiso and I sent an attachement of fuel being deducted out of my account as that was the only proof I had and he said it would take 2-3 days for investigation. After hearing nothing from him, I emailed him twice in two consecutive days. He responded and said the Randburg branch have charged me for the fuel for the first vehicle. I feel as if I have been double charged in fuel due to Europcars incompetency. Europcar is suppose to provide a convienient survice! I feel that throughout my two weeks of needing your assistance I have been completely mistreated and inconvienienced! Your assistance with this ongoing battle for the double deduction would be greatly appreciated!

After renting a car for one week in Norway in July-August 2017, I turned the car in at a downtown Oslo location. I spoke to the rep at the location and he agreed that I had turned the car in one day early and would not be charged for the extra day. He even hand wrote the date/time of the return.
However, the charge to my credit card was for the higher amount. Since August I have been trying to get Europcar to send me a corrected invoice in English but they never respond to my emails and their customer service line in the USA is constantly busy. The bottom line here is that customers should be wary of renting from Europcar in Norway and Europcar's customer service in the United States is non-existent.

We hired a car from Barcelona Gran Via on the 1st of September and returned it to Barcelona Airport on the 5th of September out of hours. When we picked up the car we check the damages and inquired about the front left bumper with the lady saying yes that was recorded on the contract.
Because we were in a different country we also took the precaution of taking photographs and a video of the car whilst it was parked in the Europcar driveway before leaving.
We used the car without incident and dropped it off at the airport on Tuesday morning at 430 leaving the keys and hiring envelope in the after hours box inside the airport.
We received no further communication until 12th of October 2017 where we got an invoice emailed with an extra charge of 76.13 euros stating damage repair. This amount was taken from our credit card along with the agreed rental amount. We sent a request to customer service asking what this charge was as there were no damages and we were advised that the charge was due to an accident report not being submitted.
We then complained and said that this charge was incorrect as there was no extra damage and we did not need to submit an accident report, and as per the contract, any suspected damage should have been communicated to us with the allowance of 14 days to dispute.
They have since emailed us the photograph of black scratched on the left bumper wheel well, damage that was already there when we picked the car up and that we had been shown as already on the vehicle report.
We have sent an email to them explaining that the damage was not our fault and provided the photographic evidence showing the damage was there when we picked up the car as it sat in the Europcar garage.
We have since been sent an invoice for the the damages of 160euros.
We are not liable for this damage and seek to be reimbursed for the incorrectly charged 76.13 euros "failure to supply accident report" .

On 17th September 2017 we picked up our rental car from Europcar at Rome Train Station. This had all been pre-arranged & paid for in Australia and we had a voucher to present to Europcar with all the details. After waiting over an hour to be served we were served by someone who spoke very little English. My partner speaks some Italian and did his best to communicate with her, but it was very difficult. There was a lack of understanding that is for sure. In particular, she kept insisting that we did not have adequate insurance & that if the car was damaged we would have to pay an excess of EUR900. I showed her our voucher for the prepaid hiring costs and this clearly states EUR300 excess. She insisted it was EUR900 excess and she did not know what this EUR300 was. She explained that if the car was stolen that we would not be covered. I again showed our voucher which says EUR500 excess for theft & she kept shaking her head saying no. She had another person there helping with interpretation however I don't think they were understanding what we were trying to explain to them.

People were lined up behind us waiting to be served by only two staff members and were making noises as if to say, hurry up. In the end we said OK, just add it on so we could get out of there, and that we must have not read the voucher correctly or misunderstood our travel agent. She also then asked us if we wanted an additional driver noted on the car hire and we did say yes, however it was never explained that it would cost us an extra EUR10 a day plus 22% tax. Tax was never mentioned to us at all in our entire dealings. Nor was the Navigation System. We did originally request a Navigation System if available, but as this could not be guaranteed we had brought our own. After being rushed and what we felt was pressured to complete our transaction, we finally made our way to pick up the car.

We had requested a Fiat 500L or similar 4 door vehicle. We received a Jeep Renegade. This was fine, it wasn't what we asked for, however again, it was so busy and rushed that we were almost pushed out of the car park. We had no issues having a Jeep at the end of the day, and the attendant there showed us the Navigation System that was inbuilt into the car. We advised that we had brought our own and he said the car comes with it anyway so there was nothing he could do. Again, we figured this was fine as they couldn't exactly take it out.

The next day my partner was checking his credit card statement online and saw the holding deposit from Europcar and was incredibly shocked to see the amount. We were very confused & didn't understand why it was so much. When we got to our next destination we got out our paperwork and tried to work it all out. This was all written in Italian so we could not understand anything that it said except the amounts. EUR1048.87 We tried calling Europcar Customer Service, the pick-up counter in Rome, no one would answer our calls. We tried calling Australian Europcar to be told they couldn't do anything. We spoke to our travel agent in Australia who tried to help bu they couldn't either as it was all in Italian. They said we had to deal with the company in Italy.

We ended up travelling to the closest Europcar office in San Benedetto to try & get help to sort this out. He spoke relatively good English and tried to help us as best he could. He typed notes into the system explaining what had happened & phoned customer service for us. They said that they would redo the contract and fix it up without the insurance and navigation system. We waited 2 hours and this still hadn't been completed so we had to leave to reach our next destination. The man at San Benedetto advised that when we got to Palermo to drop the car off that it should all be sorted out then.

This did not happen. On October 15th we returned the car and they just kept saying they could not do anything about it and we would just have to lodge a complaint requesting a refund, which leads me to where I am now.

The lady at your office in Palermo airpoirt did advise that she could not understand why we were charged for the Navigation System either and that maybe because we got a bigger car that we were not charged extra for, that they charged us instead for the Navigation system? At most she said, they should have only charged us for 7 days.

This is all completely confusing and misleading as everyone we spoke to gave us a different answer. In Palermo we had to end up paying the mount in full less the security deposit of EUR300, so that was EUR748.87. This equals around $1, 100 Australian which is almost the same as what the car hire cost us in the first place!

We feel completely ripped off and over charged due to your staff not being able to adequately communicate these charges and knowing their product. 3 different people and 3 different stories.

I have attached copies of our car hire voucher so that you can see clearly the inclusions and the excesses stated. We respectfully request a full refund of the full damage protection and the Navigation system including tax which I calculate to be EUR568.86. We accept the additional driver costs as we did ask for this.

Kind regards,
Vanessa Martin & Guiseppe Manitta

I prepaid for an auto rental through rentalcars and from Europcar in Feb of 2017, for our 2 week trip in Sept 2017. Was supposed to have a Alpha Romeo, or equivalent class car, and was offered instead a Volkswagon Golf, when I complained they pointed to another car, “the only other car”, then kept my original payment, and re-rented another car. I paid $520 in February and another $540 upon my return in October, both Rentalcar and Europcar point to each other, but all I know is, I’ve paid twice. I did add navigation, and did not fill the tank and perfectly willing to pay that extra cost. Checking Europcar rentals in Italy for a 2 week period, I could have rented a Mercedes E5 for just a little more. So why wouldn’t I if that is what I thought I was going to pay. They have you over a barrel, what are you supposed to do when you arrive, and your plans call for the use of a car.

I booked my rental on the web through CARHIRE, ie. on 5/6/17 for 7 days from 9/2/17 to 9/9/17 with pick up Dublin Center City, drop off in Galway. Reservation # 1015351. To begin with it took several emails to get the price I was was originally quoted. Arrived at 8:35 am for 9 am pick and waited in line for 45 minutes to get to service rep at counter. Surprise, no Ford Focus diesel available. Finally agreed to BMW, but payed for reduced charge for upgrade, the "special offer" for that day. It felt like a "bait and switch." Lesson learned.

Plans for travel changed and we decided to return car one day early in Galway City. Called the number for that office multiple times in literature provided. Got voice recording and another number to call. Same thing with that number and response that someone would get back to me. We allowed sufficient time to drive to Galway before 9 am on 9/8. Had tried calling the number earlier that morning to let them know I was coming in, but same voice message. Unfortunately, due to a combination of factors (car GPS that took us through heart of city to the wrong place, morning traffic, two construction detours, and getting lost) we finally arrived at office, a few minutes after 10 am. Waited a few minutes for rep to register car returned at 10:10 am. I was told grace period for a return was 1 hr, and they could not refund the cost for the day, and the phone number I was given in the literature was not their number. Despite my efforts to reach the office and being given the wrong contact information, they said the computer program would not allow them to override the charge for the day.

Ok, Eurpocar can't control traffic, but providing the wrong information, proving on my phone I had called multiple times, and refusing to consider the circumstances that led to the 10 minutes past the allowable time, is wrong.

I believe I should have been refund the cost of the rental and insurance for that day. You may be in the car rental business, but you are also in the people business. I can assure you I will not recommending your agency to any of my friends who travel.

I would appreciate a response to this email and request you reconsider refunding the one day cost for my rental.

George Carlino
31 Landover Drive
Coatesville, PA 19320 USA
[protected]

We booked a rental car through Travelocity, for pick-up at Fiumicino Rome Airport.

On arrival to Rome airport, we proceeded to the Europcar service desk to pick up the prepaid car.

After checking in, the agent asked if I’d like to add my wife as an additional driver. I stated that no, I would be the only one driving. He then stated that there was no charge for the additional driver and it may be good in case she needed to take the wheel. My wife and I asked him once again to confirm that there was NO CHARGE for the additional driver, and he stated that no, it was included in the rental. We verified this twice to be sure, and he responded in plain English twice that there was no charge. We provided him with all of the documents he demanded.

We were then asked to provide our credit card as a “security guarantee”, which we did, and were given multiple forms in Italian to sign before being allowed to pick up the car. The representative rushed us through the forms and did not provide us time to read them (which we couldn’t anyway because we do not speak Italian).

There was no walk-around of the car and we were not provided any forms to record pre-existing scratches and dings. We noticed that the fuel tank was not full on inspection, and so we photographed the initial fuel tank gauge and proceeded on our trip.

After an uneventful vacation we returned the car to Fiumicino Airport in Rome on Sept 10, 2017. We filled the gas tank to full (more than what we were provided on pick-up, and photographed the dial again). The agent came by and inspected the vehicle, and after saying everything looked good, asked me to sign a digital signature pad that had no forms attached to it, basically just a blank rectangular area for a digital signature. We found this odd as we had no idea what the signature was going to be attached to, but figured it was probably only signifying we returned the vehicle.

We were not provided a receipt or a copy of any documents, which we found odd.

I asked for a receipt from the agent, who said I’d have to go in the Kiosk to get one.

We waited patiently in the kiosk until a female attendant, without introducing herself, shouted: 80 Euros!

We looked at her perplexed, unsure if she was attempting to communicate with us. When it was clear that she was addressing us, we approached and asked her to kindly repeat her request. She again said 80 Euros. We asked her what that meant, and she said we owed 80 Euros for the additional driver.

While the amount was insignificant, the principle was what aggrieved us.

So we attempted to explain to her our interaction with the rental agent at the time of pick-up. She kept interrupting us, stating that because they had my wife’s documents on file we had clearly agreed to the additional charge of an additional driver, insinuating we were lying, mocking us to her fellow attendants in Italian, smirking, and raising her voice repeatedly despite our calm and composed demeanor in light of their attempt to extort.

We asked to speak to a manager, and she told us that we could not, that none were available until the following day. We were catching a plane in a few hours and couldn’t wait a day to speak to a manager.

She refused to give us her name so we knew who we were talking to when speaking to the manager (if we were ever allowed to speak to one).

We were finally tired of the harassment and asked the agent for a receipt so that we could go on our way. She refused to provide one, and stated that she could not provide one until she spoke to the manager the following day to try to remove the charge from our account. We asked for any document that showed that we returned the car in good condition, at this point suspecting that there may be further extortion to come, but she said that they were unable to provide any such document. I asked for any piece of paper that showed me what my signature was going to be attached to, but they again declined to provide any documentation. We eventually left feeling defeated, abused, and disrespected, capping what had been an otherwise beautiful and enjoyable vacation in Italy with one of the worst episodes of fraud and disrespect that we have ever experienced.

I was overcharged for a vehicle I rented. I picked up it at Perpignan and delivered it to Rome.
I complained on June 23, I received a reply 7 days later saying that my case was under study.
Every 30 days I am asking for an answer to my complaint.
To date I have not had an answer.
Below this messageI will transcribe you all the e-mails I sent at every opportunity.
I hope you can give me an answer as soon as possible.
Thank yo

Europcar France Service Relation Client – Dossier #[protected]

Fablio Alejandro Posada

Responder|
sáb 12/08, 23:04
espace.[protected]@europcar.com

Please, Could you answer my request? Could you tell my what happen?
I send you the first e-mail on june 25, other on july 30. You never answer me.
According to my calculations, you have to pay me back 160 euros, at least.
Fablio Posada

june 25
Messrs of Europcar
I have not yet received a response to the complaint attached to this email. More than 30 days have passed.
Please request an answer as soon as possible.
I transcribe the claim made on June 23 and If is necessary I will attach again the documentation that I sent.
Thank you.

Sres of Europcar.
My name is Fablio Posada. I make reference to the reservation No. [protected] and the rent contract No. [protected].
On June 8 I took the vehicle in Perpignan, delivering it on June 19 in the city of Rome as agreed in the contract. The car was delivered with the fuel tank almost full and without damage.
The payment of the rent was made previously, subtracting to pay: the cost of the Drop, the cost of assistance of Europcar and some minor amount that could arise by the complement of the fuel tank.
Considering the above, the amount to be debited by Europcar on the credit card It would be 1003.96 euros (960 euros plus 43.96) plus a maximum of 20 euros estimated as concept of carburant.

On june 21was charged by you, on the
Hugo Libonatti's credit card (second driver), the amount of 1193 euros and also 30 euros pending.

Therefore, I request you to review the amount that was debited from the credit card, and to refund the owner of the credit card for the surplus. I also request if you could send the final settlement of expenses that allows me to review the amounts charged.
I greatly appreciate you attend my request.

I attached photo of the original contract and the one received in the city of Perpignan.

Regards.

Fablio Posada

De: No Reply
Enviado: domingo, 02 de julio de 2017 18:00
Para: [protected]@hotmail.com
Asunto: Europcar France Service Relation Client – Dossier #[protected]

Bonjour Mr. POSADA,

Nous vous prions de bien vouloir nous excuser pour le retard apporté à vous répondre.

L’analyse de votre demande est toujours en cours. Nous tenons à pouvoir vous apporter une réponse exhaustive accompagnée des documents justificatifs le cas échéant.

Nous souhaitons vous assurer que nous reviendrons vers vous dès la réception des informations nécessaires au traitement de votre demande.

Nous vous souhaitons une agréable journée.

Europcar – Service Relation Client

Dear Mr. POSADA,

Thank you for your continued patience during our investigation of your customer’s rental experience.

Due to the nature of your concern, it is taking slightly longer than usual to come to a resolution. It is our aim to provide you a full and thorough service including any necessary supporting documentation.

We would like to offer you our assurances that once the information we are seeking has been obtained, we will be responding to you.

Best regards

Europcar – Customer Services
Bâtiment L
Parc d’Affaires « Le Val Saint-Quentin »
2 rue René Caudron
78690 Voisins-le-Bretonneux, France

Hi..I rented Europar Opel Astra in Frankfurt, Germany from 26th July till 4th Aug 2017. I had been charged extra amount €48.78 into my credit card bill. Appreciate if you could revert asap. I did reply their email subject which is in German (von Europcar Ihre Rechnung Nr [protected]) on 7th Aug 2017 at 6.29am to enquiry but no reply till now. My info below
Name: Chiew Kok Loong
Nationality: Malaysia
Mobile: +[protected]

Rented a car out of toulouse airport and returned at metz location during business hours. The vehicle was returned with the full tank. Had a email correspondence with eurocar back and forth for many months. Eurocar was unable to provide an explanation about after hours charges of 30.50 eur and refueling charges of 15.60 eur. Did not receive any answer to my questions meaningless email exchanges, asking "to wait for investigation" eurocar customer service in france was also unhelpful. I was asking for refund to my credit card. Have used other rental car companies in europe and never had the same issues of overcharging. The eurocar company advertises itself for no hidden fees.in my case it proves otherwise. Regards Victor Vlassov. Email. [protected]@gmail.com

I have received an invoice and I am astounded for non payment of a toll charge. When I picked up my car at Gatwick airport I asked the operator (Marce was her name)if I could have a one way fee prepaid for the Dartford Tunnel. She said that she could do it for me and that the charge was £2.50 which I gladly accepted. It was extremely busy on the day I collected my car. I had to wait about 45 minutes before I was seen. As I live in Germany I was happy that I did not have to go online and make a payment. Now I have an invoice for non payment. It is only my word and my daughter who would be a witness and there is no record of a desk conversation. I did not check my electronic invoice as there was nothing more to pay. I have been a fairly regular customer so I would hope that someone would speak to Marce but I doubt that she would recall one rental on a very busy Friday. I could only hope that you will accept my explanation and not charge me for this. Europcar has now rejected my claim and has left me with a high fee for non payment of £2.50 and an admin charge of £40 on top for their error. It is impossible to get this company to accept the liability. I would recommend people to avoid renting with them.

It is really a shame that Europcar cheated me by charging service which never been rendered! I rented a car (through Rentalcars.com) by paying USD985.96 (a AWD NISSAN X-TRAIL SUV) at the airport of Christchurch New Zealand on July 10th 2017 and used it for 11days. During that period, I never used the snow chain (even never opened the package) but I was still charged 90 dollars for the ‘snow chain service’. It is completely ridiculous. After several email communication and escalation, their final conclusion is that their employees are well trained so that they can never make a mistake, so that it must be me who made something wrong and they refuse to refund the mis-charged so-called ‘service fee’ to me. I have to accept this discrimination and ridiculous charge. As a ‘weak’ customer, the only thing I could do is that I will never use Europcar again, their 'art' of charging their customer is really something I could not 'afford'!

I have rented a car with europcar without getting their excess insurance because I have my private excess insurance. The car was rental and returned. After 3 months they claim that I have damaged the car. They have sent me a email and hanged my credit card nearly 400 pounds. I have showed them proof with the photos which I have taken before and after. But they are telling me under this and that act you are liable for the damage. Totally Insain. Even after I've provided all the evidence they still try to justify the fact that they made a mistake. I am planing to take europcar to court spoken to a lawyer who said judge will see this through 100% on my faver providing I have all the evidence to prove I am right. But the way they try to bully me to keep shut is extraordenary. Be aware of europcar. I have used europcar for many years and never again.

My name is John Hunt and I rented a Skoda 1.6 TDI from Europcar Vienna from the 2nd to the 6th of June 2017. I picked up the car in a darkened garage and looked closely at the paintwork to see if there were no problems - and no problems found. 30 minutes later my son from the outside of the car saw a small defect in the front windscreen that had suffered a hit by a stone. This damage was below the dashboard line and not possible to see from the motorist and passenger positions. The damage was reported to Eurocar on the same day, with photos. On my return Europcar charged me EUR 564.36 for changing the windscreen. The damage was clearly existing before I picked up the car, I did not see it before I drove out the garage, and it seems to me that Europcar charged me for damages that were not caused by me. Whether they knew about the damage before they rented the car is a unanswered question.

Reservation [protected].
We booked a car 15 days in Perou Lima. Everything pre paid in June14th.
July 10th, 2017, we informed you to deliver the car at our hotel 4 points by Sheraton, on july15th, 2017 9AM.
You sent us an email on july15th at 7.25AM asking us some document (driving license, ...) so 1, 5 hours before appointment.
Result: we have lost half a day because your staff is not able to do their job.
Looking for a compensation.
Best regards

On the 3rd of March 2017, I paid a deposit on a car for pick up at Honolulu Airport on the 4th of April 2017.

My booking and deposit were paid to Economy Car Rentals but my e-voucher 3007392 lists Europcar as the “car rental provider”.

I went to the airport desk at arrivals, as indicated in my rental agreement but there was no one there to meet me. The guy behind the desk didn’t know about Europcar Rent a Car. He showed me the way to the shuttle pick up point. I asked him to please inform anyone looking for me at the desk that I was outside at the shuttle pick up point.

After picking up our luggage, my wife and I proceeded to the shuttle pick up point to wait for the Europcar Car Rental shuttle. We got to the shuttle pick up point at about 22h00. This was our first visit to Hawaii and we had been travelling for 19 hours out of London.

After waiting for about half an hour without sight of the Europcar shuttle, I went into the airport to phone the number on my rental e-Voucher [protected]). There was no one manning the phone and it went through to an automated system asking me to input the telephone number for a call back. I keyed in the telephone number of the public phone that I was calling from but it did not accept it.

I asked three shuttle drivers (from other car rental companies) whether they had any idea when the Europcar shuttle would come by and the answer was the same: “there is no Europcar in Honolulu”.

I realised that there would be no shuttle and that I had been scammed.

On the 24th of June 2017, I e-mailed Europcar via their contact us page.

A week ago, I received an e-mail apology from Europcar explaining the following:

"We have established that Europcar is not present in Hawaii, however does have an alliance with Advantage Car Rental to service rentals on its behalf. The reservation confirmation should have indicated that the rental was to be serviced by Advantage and there should have been signage at the airport to direct the customer to the Advantage station." "Due to a technical failure, regrettably the station was not aware of your arrival thus the station was closed."

The reason for this post is the same as my reply to Europcar and their lack of response.

If Europcar wanted to restore my faith in them for any future hiring, they would refund me US 745.55 which was the amount which I had to pay to Alamo for the same car (final invoice provided to them via e-mail). That would go some way to compensate me for the inconvenience and stress of trying to find a rental at an airport remote location at 22h30 after being stood up for a confirmed booking with a deposit paid.

Failing this, if they were a half decent establishment, they would refund me the difference between what I paid Dollar and what I would have paid should I had not been stood up = US$ 488.16 (US$745.55 - US$259.39)

But from the lack of response and the dismissive attitude, I will be lucky to get back the deposit which I paid Economy Car Rentals when I initially booked the car on the 3rd of March 2017.

Whether or not I have a legal claim is immaterial. I am certainly not going to spend more money trying to get compensation for what amounts to a breach of contract.

Rental agreement no [protected]

I booked a vehicle via Rentalcars.com with Europcar Portugal (Lisbon). As part of the agreement with Rentalcars.com I took out additional insurance for the excess on the vehicle.
When I arrived at the counter at Lisbon airport, the attendant offered me additional insurance at 16Euro...as this was a small amount I thought I was being safe and agreed, what he did not explain as this was 16euro per day...total 326 euros which exceeds the total amount I paid for the car for 18days.
I received a little card with values, but no total costs written on it.
I have complained about being overcharged and thus far only RentalCars.com has assisted me.
Europcar is pitiful and deceitful! Disgusting

I spoke with Mercedes yesterday who are repairing my vehicle. They told me that the car would be ready late in the afternoon today so I could keep the courtesy car until then. This morning I had somebody come to my house and woke everybody up at 7.30 am asking for the car. I was not in as I am in London until later on. When I rang up to explain all this to Claire she was very rude to me and spoke down to me. I am not happy with her customer service at all.