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1.8 325 Reviews

Europcar International Complaints Summary

68 Resolved
256 Unresolved
Our verdict: When using services from Europcar International with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Europcar International reviews & complaints 325

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K
3:04 pm EST
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Europcar International confirmed bookings

Never ever ever use europcar unless you enjoy the sensation of having your scrotum pulled over your head and having it used as a hair net :-) I had confirmed a booking in melbourne for pickup in 6 days time. I had email confirmation with confirmed booking written all over it. I received an email 3 hours prior to pickup to say that they have cancelled the reservation! After numerous calls and appropiate use of the in and out word I was assured that they would have a car at another location for us. We arrived to pick that one up only to be told that the car was not going to be available until the next day. After more in and out words I succummed to the realisation that I wasn't going to get a car that day. I rearranged our trip and agreed to come back the next day. However when I started to monster the dweeb on the otherside of the counter about holding them personally accountable for that car being available the next day, they took the time to check their computer. You guessed it, in true europcar fashion, the car that they arranged to fix up their initial stuffup was also a myth. This company operates in the twilight zone and they have no concept of confirmed bookings. Every single one of their staff will lie to you! The culture of the company is woeful, their backend systems and processes are insane. The australian labor party could run a better car rental company!

Never ever ever use europcar unless you enjoy the sensation of having your scrotum pulled over your head and having it used as a hair net :-) I had confirmed a booking in melbourne for pickup in 6 days time. I had email confirmation with confirmed booking written all over it. I received an email 3 hours prior to pickup to say that they have cancelled the reservation! After numerous calls and appropiate use of the in and out word I was assured that they would have a car at another location for us. We arrived to pick that one up only to be told that the car was not going to be available until the next day. After more in and out words I succummed to the realisation that I wasn't going to get a car that day. I rearranged our trip and agreed to come back the next day. However when I started to monster the dweeb on the otherside of the counter about holding them personally accountable for that car being available the next day, they took the time to check their computer. You guessed it, in true europcar fashion, the car that they arranged to fix up their initial stuffup was also a myth. This company operates in the twilight zone and they have no concept of confirmed bookings. Every single one of their staff will lie to you! The culture of the company is woeful, their backend systems and processes are insane. The australian labor party could run a better car rental company!
Never ever ever use europcar unless you enjoy the sensation of having your scrotum pulled over your head and having it used as a hair net :-) I had confirmed a booking in melbourne for pickup in 6 days time. I had email confirmation with confirmed booking written all over it. I received an email 3 hours prior to pickup to say that they have cancelled the reservation! After numerous calls and appropiate use of the in and out word I was assured that they would have a car at another location for us. We arrived to pick that one up only to be told that the car was not going to be available until the next day. After more in and out words I succummed to the realisation that I wasn't going to get a car that day. I rearranged our trip and agreed to come back the next day. However when I started to monster the dweeb on the otherside of the counter about holding them personally accountable for that car being available the next day, they took the time to check their computer. You guessed it, in true europcar fashion, the car that they arranged to fix up their initial stuffup was also a myth. This company operates in the twilight zone and they have no concept of confirmed bookings. Every single one of their staff will lie to you! The culture of the company is woeful, their backend systems and processes are insane. The australian labor party could run a better car rental company! Never ever ever use europcar unless you enjoy the sensation of having your scrotum pulled over your head and having it used as a hair net :-) I had confirmed a booking in melbourne for pickup in 6 days time. I had email confirmation with confirmed booking written all over it. I received an email 3 hours prior to pickup to say that they have cancelled the reservation! After numerous calls and appropiate use of the in and out word I was assured that they would have a car at another location for us. We arrived to pick that one up only to be told that the car was not going to be available until the next day. After more in and out words I succummed to the realisation that I wasn't going to get a car that day. I rearranged our trip and agreed to come back the next day. However when I started to monster the dweeb on the otherside of the counter about holding them personally accountable for that car being available the next day, they took the time to check their computer. You guessed it, in true europcar fashion, the car that they arranged to fix up their initial stuffup was also a myth. This company operates in the twilight zone and they have no concept of confirmed bookings. Every single one of their staff will lie to you! The culture of the company is woeful, their backend systems and processes are insane. The australian labor party could run a better car rental company!
In summary, the term europcar sucks is being kind. They will do your head in and test your sanity. However you will exit the experience knowing full well where the epicenter of human incompetence resides.

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kathymik
Hobart, AU
Jan 25, 2012 9:09 am EST

I have been charged for the same one day hire THREE TIMES OVER. Once - on the day, again a few days later. Had that charged refunded, after being made to feel like a total idiot for a few days, being told I was in Melbourne for a week, when I was there for less than 12 hours! But - it does not end there. Whilst you think you are over it - they charge the credit card AGAIN ! Yes, for the THIRD TIME! about 5 weeks later. So far, one day hire of a basic car is going to cost me nearly $500...
NEVER, EVER, EVER again with Eurocar.

The only other time I hired a car with them, was a year before that. That time, they charged me for toll fees of another client, 5 days after I finished my one day hire with them! Seriously... even a sceptic and tolerant person - is this NOT a scam?!?@!?!

Ramelle
Ramelle
Weed, US
Nov 10, 2011 3:11 pm EST
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Lol! This is the best review I have seen in quite some time.

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3:30 pm EDT

Europcar International scam

I had a hire car from Europcar Italy for two years. My contract was to hire a VW Passat for the total two years. Halfway through the second year the Car Rental Office telephoned me and insisted that I take an Italian car. I was very unhappy about this as I consider Italian cars to be unreliable.

I had to take the Italian car and during my family holiday in Austria, the car broke down. I telephoned Europcar, Bergamo Airport and their representative told me not to drive the car. Europcar then sent a tow truck out to collect the car and left me and my family stranded in Austria.

One month later, Europcar charged me 400 euros for the car being returned to a foreign office?

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europcar hater
Chorley, GB
Apr 28, 2010 12:31 pm EDT

I hired a car from Europcar, Thynne Street, Bolton

It was due back on Wed 17:00, it was actually returned at Wed at 16:20, but Europcar have charged an extra days rental claiming that it was returned back on Thursday at 14:00.

The help desk say that we have to prove that the car was returned on the Wednesday.

This is just fraud.

I am totally disgusted by Europcar

How can we bring this company down?

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4:41 pm EDT
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Europcar International theft by inside job

In July my parents rented a car from Europcar. This company must be the worst in the world. when you rent a car in Rome they send you to a parking lot that isn't there's. Therefore, if you get robbed on the promise its no their responsibility. i have letters from them stating the exact thing.

My parents were robbed at there car. Every including the police believe it was employees at Europcar rome. when we contacted Europcar that my parents lost over $14, 000 in cash and jewlerry the President of europcar felt that his company is not responsbible. here is the best part, my parents got robbed at there car. in the europcar garage, never left the garage and in their mind not responsble.

basis of this story is simple, the service you will receive is awful. They not and don't care. because everyone is not from italy to try and fight them will cost to much. So in their minds let things contiue as they are. It will cost you a fortune to deal with them/

This has to be one of the biggest scams going on at the airport and Europcar is turning a blind eye to it.

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Angry vacationer
New Kensington, US
Jul 09, 2012 8:25 am EDT
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My condolences. I believe your account completely. I am amazed that Europcar continues to get away with the pickpocketing of so many of their clients. Knowing that everyone they scam will never use them again, how are they so large a company. Here is my story. Though nothing as bad as yours, it still took away from the pleasures of my Italian vacation.
I wish I had looked on opinion sites before using Europcar on my recent trip to Italy. I didn't think I needed to investigate them because they were a vendor partner on the www.bookings.com site. BIG MISTAKE! I had heard stories of car rental scams before but no specific co. So, I took out all of the insurance available on the car. The desk agent said that there would be no need for a preinspection of vehicle since I had best coverage with $0 deductible for damages. I returned vehicle 7 days later to different city and they spotted an old dinge in fender and said it was my damage so I had to pay $98 ADMIN. FEE for them to fill out the form for the damage. The agent told me that the dinge wouldn't be fixed because it didn't make the car unsafe to drive. So they took my $350 worth of insurance money AND another $98 worth of ADMIN FEES and pocketed it all. When relating this story to several business friends last week they said that I got off easy. In May, while on a business sponsored retreat, 2 guys in the group rented Europcar vehicles for side trips. Both got stung for "damages" not covered by their insurance coverage. One for over $550 and another for $245. STAY AWAY FROM EuropCarCriminals!

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5:50 pm EDT

Europcar International not known

I recently rented a car, via EasyJet, from the Malaga office of Europcar. The initial form quoted 'multiple scratches ' on both rear wings and also damage at the rear of the car. As this was a fairly generic description I didn't bother to do a detailed inspection. However the car was in a very poor condition and absolutely stank of tobacco and in addition to this the cover for the side mirror flew off as soon as we reached 80kph on a motorway. At this point I decided to photograph all the damage and write a letter of complaint to Europcar as on closer inspection EVERY panel had some degree of minor damage.

On returning the car to Malaga I pointed out the missing mirror cover and mentioned my disapproval at the condition of the car...result...the very unhelpful lady did a detail search of the vehicle and decided I was a liar and had not only damaged the wing mirror but also damaged the front bumper, She insisted my credit card would be charged 380 euros extra. I asked six times to speak to her manager and each time she refused saying they had far too many complaints for the manager to see everyone !

Searching the internet I have found numerous simular stories from other people regarding Europcar and I am beginning to wonder if this is actually deliberate company policy in which case it would amount to fraud. In one case the hirer returned the car after 15Kms as the clutch failed...he was charged $850 for a new clutch, the Malaga office insisting he had burnt out the clutch ! There are also numerous cases of people suddenly finding unauthorized charges on their credit card once the car has been returned.

At this stage I have registered a dispute with the credit card company and will just wait to see what happens. Frankly though, who needs all the hassle !

Oh! Here's the latest. I have just checked my credit card and Europcar have made not one but two debits amounting to £400 i.e. 480Euros.

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8:13 pm EDT
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Europcar International overcharging and general incompetence

We rented a Europcar with no problem in Wurzburg, Germany. I advised the very friendly clerk that we wished to drop off three days later at 6:30 a.m. in Garmisch-Partenkirchen railway station to catch a train. She said no problem, but the Europcar office will not be open; leave the keys in the drop box.

The day for dropoff came and we found the area around the train station to be under construction, but we eventurally got in and parked the car (this is not a big place) prominently at the train station. We then looked, with our luggage, for the Europcar office. It was not at the station With some help we discovered it was about a half block away. Our train arrived so my daughter ran to the office with the keys. A sign on the door said to drop off keys at the next door hotel (no drop box). So she did this, then ran back and we just caught the train.
Four days later we were in the Czech Republic, and we got an email looking for the car! The email says that my daughter claimed the car was a a hotel, but didn't say which one (does this make sense to you?) I emailed back and said no, car at the train station, could not be missed.
I heard nothing further until, of course, I got the bill, and they charged me for eight days instead of three. In other words, I am supposed to pay for the car during the period of time that they had the keys but did not even look for it, and until they got around to finding it, exactly where we had agreed I would leave it.
I have launched a dispute with my credit card company. I know that Europe is in financial difficulty but this is supremely ridiculous.

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10:47 am EDT

Europcar International car hire scam

Europcar Hire Scam!

We hired a car over a long weekend and they happily told us we were able to return it on the Monday morning even though the office was closed. They failed to mention however, that if their return car park was full, that there was another car park a few KM down the road|. So, when we returned the car on Monday, their return car park was full and so some other cars had been returned and parked on the side walk|. It seemed as if they forget to tell every one about their second car park|. When we got the invoice we saw that an extra £65 had been charged for the parking fine! There was no information anywhere on where else to park the car if it was full".

I called and argued with them, and they changed their story saying this extra fee was actually because they had found a scratch on the car! I said there was no way of telling if it was us, and it probably was someone walking by as the cars were easily accessible to passers byers". They refunded the fee for the apparent scratch, that there was no photos of! BUT said that we would have to pay the parking fine if there was one, I asked them if they already knew about a parking fine as it had been almost 3 weeks since we had hired the car, they told me sometimes the fine takes a while to reach them:. The next Monday they had taken out £65 + 27 admin charges! I just don't know where to go and what to do?! This is clearly unfair and it is obviously a scam as there is no where to park the cars, they don't give out information about their second car park, they change the story about what the excess charges are for and then charge more and more, with out permission!

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9:25 am EDT
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Europcar International avoiding to pay damages

It has been 5 months of backwards and forwards emails between Europcar's staff without response or resolutions.
One of Eurocar's rental clients smashed into my car; and Europcar is avoiding to pay for the damages. I have submitted photographs, google maps, police case numbers and explanations in exquisite details on 22 November 2010. I even went into their offices twice.
All the Europcar staff/emails refer to Gloria van Zyl as the person who will sort out the Third party claim. Byron Govender, Senior Customer Services Consultant for Europcar also sent on all the information to her and still no response. Countless phone calls lead to voicemails with no response.
I had to pay R7500 to fix the damage to my car out of my own pocket. I was without transport for a month over the December holidays and Christmas period.
I think it is irresponsible to allow foreigners who don't know our traffic laws to drive around on our roads.
It is atrocious and unacceptable to have such a bad response from their staff.

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5:26 pm EDT

Europcar International they have no concept of customer service and they refuse to honor the terms of their agreements

For part of our family vacation to France in August 2009, I prepaid for a car for four days through Europcar’s website. On arrival in Pau, France, I walked over a mile from the train station to the agency where I was informed my car had been given to someone else because I was late. When I expressed my shock at the deception and asked whether a car would be available the next day, the agent then proceeded to berate me for my tardiness and informed me that as an American I needed to accept that I was in France and must adjust my expectations and attitude.

When I asked whether he could help me find a car through a different agency, he stated there were no rental cars available anywhere in the south of France. Finally, the truth! He obviously was officered more money by someone else and took it. All of this is in direct violation of Europcar’s printed Online Terms and Conditions which state, 8.2 Credit Card Details Provided – Guaranteed Reservation Hold.

If you specified at time of booking your debit, credit or charge card details and Driver ID (or your Driver ID only in which card details are stored) the Europcar pick up station is required to provide the requested vehicle category until the station closure or up to 12:00 (noon) the day following the due pick up time for 24/7 stations. Their agreement also stated the agent should have offered some minimal level of assistance in dealing with the problem of now being stranded in a foreign city.

Instead he rudely left the counter turning his back to me and left me to walk back to the train station where my family was waiting. He wouldn’t even offer to call a cab for me or try to find a nearby hotel. When we finally got into a hotel that evening, I lodged my complaint on Europcar’s website. They responded with an automated email and a supposedly real email address.

I have sent several requests for a refund to this email address only to receive another automated response indicating receipt of my complaint, an assigned “file number”, and a statement that I would have an answer in a few days. Two months later there is still no reply nor an attempt to rectify their misdeed. This is not a reputable company. They have no concept of customer service and they refuse to honor the terms of their agreements. Plus they use misdirection to shield themselves from dialog with their customers.

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7:13 pm EDT
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Europcar International europcar cheat you

We rented a car from Lisbon airport, a Fiat Punto, from Europcar, recommended to us by EasyJet, as their "partner".

For 4 days rental. We agreed£193.57: we were charged on our credit card £237

They have ripped us off.

Looking at the sign back in form in more detail. they have charged us €40 for a missing warning triangle. It was never there in the first place. They mentioned nothing when we returned the car. A nice little scam is being operated here.

Don't use them. Their proces are higher than anyone else's.

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István Magyar
, US
Feb 15, 2016 5:58 am EST

Don't rent a car at Europecar! They will cheat, or try to cheat you that is 100%. I rented a Car at Europecar though Wizz Air at Charleroi airport in Belgium. I rented a car in Volkswagen Golf category. I have received a Skoda Octavia. I indicated that I wanted to rent a Golf. They told me that the Golf indicates the category, not the car in particular. So they told me the Skoda Octavia is the same category. When I returned the car I was charged an additional 50 EUR because I upgraded to a bigger car. I told them I haven't upgraded. They gave me the Skoda. Disgusting company. Never go there!

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PiaG
, FR
Mar 17, 2012 1:21 am EDT

We had similar experiences with Lisbon Airport Europcar March 2012. First of all they wanted to charge us for three days (we had rented the car for two and brought the car back on time). They also claimed the tank was not full even though we stopped at Repsol by the airport and made sure it was full.

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4:36 pm EDT

Europcar International I will never rent a car from this company anymore

Being a frequent easyJet customer, I was used to rent my car from Europcar, their preferred partner. My destination is mostly Malaga, Spain. Recently I was abused by Europcar, since they charged me for a damage that was already present on the car. It was minor damage on the front spoiler, several small indents any car would encounter during its life, due to some projection particle on the road.

I am not the only one being abused this way, my father, who also frequently fly to Malaga already encountered this kind of problem time to time. The trick they use is almost always the same: they show you a more obvious damage, like a bump on a wing, or a big scratch on the painting, and they tell you it will be noticed on the rental contract so you won’t have to be worried.

Taking it as granted, you usually trust the employee and do not check the rest of the vehicle. But when you return the car, an “inspector” scrutinizes the vehicle for any other thing they didn’t mention to you, and inevitably they find something, like problems on spoilers or bumpers they were actually already present but you didn’t notice.

They usually charge you Euro 200 to 350 for this, and while you can complain, they argue that once the contract is signed, you accepted everything. I strongly recommend you will choose another rental company. Not only they are not the cheapest one. You might thing they would be since they claim discount when you fly with easyJet.

But they really abuse you when they can. The above is based on me and my father’s experience with Europcar Malaga, but for sure I will never rent a car from this company anymore.

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4:14 pm EDT

Europcar International an extra charge of $1.500 had been made to my credit card

When I picked up the hire car it had a broken key. On raising my concern I was told it was the only car they had and a new key had been ordered and the broken one worked. There was also glue residue on the fuel cap door. I filled up with petrol and the car broke down late in the afternoon miles away from anywhere. I had inadvertently put petrol in a diesel car.

I discovered later from a staff member that both the diesel key tag and diesel sticker were missing and I had not been notified accordingly. On arriving home an extra charge of $1.500 had been made to my credit card. Europcar claims it was my responsibility to find out they were missing – yes that is true! I am meant to have second sight.

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12:59 pm EDT

Europcar International charge for fuel when car returned with a full tank

Car returned to Inverness Airport at about 1100 on 27 July. The gauge indicated full on arrival( more full than when I took it out). I had filled up on the outskirts of Inverness en route to the airport. As a modern diesel, it certainly didnt't use 8 litres (1.75 gallons) in the distance from there to the airport. Which is what you have charged me for, £12.48!

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12:03 pm EST

Europcar International totally unfair overcharge

I have rented a car for two days at a EuropCar London location at Marble Arch. The day of returning the car was Sunday. The servant at the company told me that because the branch will be closed on Sunday, I will have to leave the car at the ramp in front of the branch and if there will be no space, to park it at the car parking above.

When I came to return the car on Sunday, the ramp was packed with cars, so I had to park it in the car parking, which I did.

To my astonishment, when I received an invoice from EuropCar I found that they charged me £54 for the parking. This is ridiculous! Why did they charge me for something which is THEIR problem? There was no space in their branch. What did they want me to do with the car? To put it on my head? THEY could not make sure that there was a space, and it is THEIR problem! Why should I pay for their problem?

I called the branch and explained the situation, but found iron wall in front of me. No one wanted to make even a step to help. The guy there refused to give any telephone of their Customer Services and help in any way.

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ch420
Plymouth, GB
Jan 02, 2013 11:20 am EST
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Im in the uk and just had a similar experience with them. They charged me 375gbp for a cracked windshield. the damage was already on the car but I didn’t notice it until driving away, I took a photo immediately though to be able to prove that I didn’t cause it. They didn’t even notice the damage when I returned the car the next day, I was the one that told them to ensure that I would not be charged and I was told it should be fine because it must be in the system. The very next day 25 December Christmas morning to be exact they email be a bill of 375gbp. 250 was from the deposit that I authorised and the rest they made another charge on my card without my authorization.
Anyhow since apparently this is a common practice with them I am contacting as many people in similar situation that are willing to take them to court and raise a class action lawsuit against them. If you are interested email me at pissedsphinx@yahoo.gr

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JimMcL
London, GB
Dec 02, 2012 9:06 am EST

Europcar: I hired a car for one day in Sheffield to drive to Bradford then to London. I left the car at the Kings Cross depot out of hours. It was picked up full of fuel and delivered back half full.

I have photographs of the fuel guage and of the car.

I was astonished to receive an invoice for over £430 for one day of hire. They charged me the hire and the one way fee, as agreed. They also charged me £2.30 per litre (forecourt price is £1.38) for 60 litres (a full tank) of petrol plus £150 for damage and an admin fee of over £30.

Has anyone else had a similar experience with Europcar?

I will update this post if it is a mistake and/or when I beat them in court! Disgraceful and outrageous.

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Unhappy Bee
, GB
Aug 29, 2012 6:41 am EDT
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I have the same problem and now they are changing me 97, 40 pounds. I have spoken to them and I was told that it was a parking fine on the next day of delivering the vehicle. I was unware of this charge until I receveid my credit car statement. They didn't even sent an email, a letter or called to inform me about the charge. Totally unfair and far worse when they just charge us without our consent!

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Europcar UK
Leicester, GB
Mar 15, 2011 11:49 am EDT
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I am sorry to hear of your experience detailed above. Please contact us at CustomerServicesUK@Europcar.com so that we can investigate the matter further for you.

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9:35 pm EST
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Europcar International damage charges

This may be of interesting read for you all. As an ex europar emplyee I can give you a 1st hand account of how this company operates . First one is damage, Europcar has sets target for spotting damage of aprox 10% of total rentals. They are very enforcing to their staff to obtain these targets, unfortunatly in the majority of cases damage is updated once the customer has left and then charged for damage. Another graet practice is the reservation side. Europcar priorotises certain accounts, i.e the ones that pay most money. Lex auto lease is a good example of this. They can book a car 2 hours in advance, if europcar already has reservations to general customers who booked weeks in advance they get knocked back down the list and have to wait longer or loose their car altogether. The staff then get told to make up excuses like "sorry the transporters broken down", or "the last customer has not dropped their car off", when in actual fact the car was at the station but they gave it to lex on their 2 hour notice

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5:48 pm EST
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Europcar International extra charges

I hire a car in Italy, Rome from Europcar. After 7 days we payed 214 euros for the car, everything seemed to be ok.
After 2 months, I received an invoice from Europcar for administrative fees for electronic notification of trafic violations ! of 144 euro, for 3 traffic violations in Rome, 2 of them in the same day (see Foto).
It is outrageous to tax 30 euro / day for rent a car and ~ 50 euro / electronic notification !
AVOID EUROPCAR, at least in Italy !
I am a good driver, I escaped with the car without a scratch in the awfull traffic in Rome and Napoli and now I am scamed by europcar ! I will not return in Italy soon, and I will never hire a car from Europcar.

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4:55 pm EST

Europcar International europcar take advantage of late check outs to get more money and they have broken my trust

I booked a car online, deliberately excluding personal accident insurance, and then when I collected my car late at night, I was told where to sign by the agent, and he obviously deceitfully included personal accident insurance at an additional R30 per day (which I would have included when I booked the car if I wanted it!) and so when I got my bill at the end of my car hire stay, it was over R300 more than I was quoted. I am very angry at the deceitful way Europcar take advantage of late check outs to get more money and they have broken my trust. I will never use them again.

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2:33 pm EST
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Europcar International gratitude

After hiring 1 car (BMW) almost every month for three years and several others at various times as well Europcar has seen fit to send an account for 400.00 NOK to a Credit Company because they could not get the money from the card that I registered with them three months after I returned the car.

In the last year alone I paid Europcar Oslo over 75, 000.00 NOK!

I have repeatedly requested that I get air miles credited to my SAS account, to date I have not received one single credit.

How I regret to have paid a company so much money and to be treated in such a way.

They will never get the oppotunity to do it again to me.

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4:42 pm EST

Europcar International breach of contract & debit of pmt without consent

I simply cannot believe Europcar! In their terms & conditions they say they going to give me a car which shall be supplied with an alarm and immobiliser. They didnt even bother telling me this or give me an option to upgrade upon collection of the car! This was only found out when the car was broken into the Hyundai & my GPS stolen. Their contract was in complete contravention with what their offering of their terms and conditions was! I had since received an invoice for the damages and had since challenged them on this & referred them to their clauses! This was done on TWO occasions to which they didnt bother responding, and to top it off, subsequent to the two email complaints, they still had the audacity to debit my credit card for the damage! I was informed that debiting a customer's credit card would only be done once they had received the customer's consent! What they have done is absolute fraud as NO consent was EVER given! In addition, I am going to lay a formal charge of fraud against them and have the payment reversed as this was done without my consent or my knowledge & I was only notified of this when I had received my credit card sment! I am absolutely disgusted!

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10:00 pm EST
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Europcar International credit card buse

Beware of the bill- make sure you check Europcar/Alamo. I have been hiring for years and am fed up with the charges Europcar in Watford keep adding on at the end of a hire using the credit card details they have from you. I have had success in refunds, I hire so much I have separate insurance, and thankfully Barclaycard continues to come to the rescue at its own cost. Getting Europcar to respond in some cases must only work if you take legal action against them, which I would like to do. No point in giving you details- you have plenty of examples from other complaints. So all I can say is check your bill and make sure you pay with a company like Barclaycard who will investigate the fraud.

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12:39 pm EST
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Europcar International rental car scam

My specific problem was a passenger door lock scam that was neatly played by the boss/manager of the day. The girl who had checked my car out three weeks before just sat there and I believe is fully in on this scam. The manager came directly out, saw no dents or other marks on the body and then walked over to the passenger door lock and tried to lock it with the key. He did not try any other lock. It would not lock and he claimed that it was damaged when I had the car. It had not been checked by agent before we took the car and not marked on my rental car sheet as being defective. The door worked fine and the doors all locked with the key using the driver's side lock, which as the only driver I used every time. The car was at Oyster Bay Beach Resort the whole time, except for our few trips out when nothing had ever been left in the car and no one ever seems to have been near it. This was so well played that I am sure it was done on that vehicle many times before and will continue to be done in the future. The car was a white I 10, license # R 1041. I would be interested if anyone else had this happen to them at Europcar and especially with the same car.

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Frustratedguy1
, US
Jan 13, 2019 10:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

Just returned from St. Maarten, and Europcar is still practicing the same tricks. I paid the compulsory extra fee for the liability insurance. If it's required, why is it not part of the quoted price? Additionally, Europcar gave me a car that was substantially smaller than the car I ordered and offered me no adjustment to the price. A representative claimed that they were not "in charge" of their inventory. This has happened to me several times previously, but on all other occasions, other companies offered me a larger or better car than what I ordered. The car wasn't available at the time I reserved it, and when it showed up, they still had to gas it and "detail" it. The car was scraped and dented and the front fender was held together by sheet metal screws. I was in a pinch and took it on the chin, but I vowed to let other potential renters know about their tactics. I wish I had read these reviews before booking. There are lots of rental car options on St. Maarten and would not recommend Europcar.

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Disappointed7/2013
Bronx, US
Jul 22, 2013 8:46 am EDT
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I reserved a car online from Europcar and thought that I was going to get a corrolla or similar for $20 per day. Upon arrival in St Maarten, I was driven to the office and was told that they didn't have any corrollas and was offered a yaris. I made it very clear that was a rip off being that a yaris is smaller than corrolla. I was offered a Nissan almeda which in my eyesis similar to a corrolla but it would be $30 per day. The representative that we dealt with was extremely rude and i was turned off by his attitude. Being that it was late, i ended up taking the car. He told me that the yaris was a 2012 however, I later found out that it was a 2010. Do not rent with this company, hertz and thrifty are highly regarded on the island.

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AminaM
, FR
Jul 04, 2013 6:36 am EDT

Just had the same problem with the same car! We rented this Hyundai from Europcar for 10 days and just have it back to Safari car rental as Europcar's desk was closed at 6am. Already weird... The guy from safari told us the passenger door key was broken and didn't work. When we took the car 10 days before, this hasn't been checked.
The rental car mentions a non-defective key and handle and I agree. My handle was working on the driver's side but not all the handleS plural. The nug wrench was missing but we never checked it with the guy from Europcar. Of course he had me sign that everything was in order. Why would I steal a nug wrench? Although it can be useful ;) I am so furious. Another tourist who was giving back her rental car told us it already happened to her on a previous trip (still Europcar) and they tried to play this scam on her again when she rented this car. So sketchy. I filled an incident report . How did it all end up for you guys? Was any extra money charged on your card? I am so furious.

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trips3
, US
Nov 30, 2012 12:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was just in St. Maarten, rented a White I10 from Europcar for 1 week, (I think the license plate was 2531), and I noticed that the key did not work in the passenger door. Other than the fact that I could never open the door for my wife, I didn't really care, and just always locked/unlocked the door from the driver side. I never mentioned it and I wasn't charged extra for damages either. I'm just mentioning it since apparently it might have been used in the past as a scam. I wonder if it is normal, or at least common for the keys to only work in the driver side. (Maybe this happens when someone loses the key and they only bother to replace one lock.)

Also, I reserved my car on Orbitz and it was $10/day + taxes which came to $120 total for the week. When I got there, they had a sign explaining there is compulsory insurance. There were 3 different levels of insurance, and the one we were forced to purchase was the cheapest at $8/day. I still don't know if I was scammed or not, but at $18/day I didn't care too much, since it was still pretty reasonable. Though I did ask for the final price, and was told something like $250. After I questioned that, and explained I was expecting 120 + 8*7 = approximately $176, they then told me with tax it would be around $185, which I agreed to. One annoying thing was the preauth on the CC was $800. But after I returned the car, they charged just the $185 and the auth was removed.

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Jan P.
, DE
Aug 05, 2011 1:10 pm EDT

We rented a car there for a week over Eastern 2011 and the experience was very bad. The car was old and scrappy and they made us pay 150€ extra for a "compulsory insurance" that was never mentioned in the booking confirmation from their website. Comment: "We don't care what the Europcar Computer says..."
When we refused to pay they used the pre-signed authorization and charged my credit card anyway. Very disappointing and not at all recommendable. There are lots of others - book your car there.

Jan

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