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EuroDisney / Money refund problem

1 United States

Find below the letter i have sent as i have experienced extreme difficulty with getting my money back from Eurodisney, very disappointed with the lack of care for customers.

Dear Sir / Madam,

I am writing to complain about the time it has taken for your organization to refund monies to my credit card since cancelling the accommodation in September after bmi Baby withdrew their flight services from Durham Tees Valley airport.

I have rung up several times and been informed each time that the cost of the accommodation minus the 10% cancellation fee will be refunded within 2 weeks. As you can no doubt appreciate this is now 3 months down the line and I still have not received anything as yet.

I feel somewhat let down at this is poor service from an organization which I know from past experience treats it customers very well having stayed at your resort twice with my family.

In the meantime I have incurred interest charges on my credit card waiting for these monies to be refunded as well as telephone charges in querying your organization as to the whereabouts of the monies as well as my own personal time. I do somewhat think after all this that the cancellation charge should be waived and a compensatory amount be paid to reflect the inconvenience I have suffered over this period of time since the cancellation in September.

I await your response.

Yours sincerely
Colin Telfer


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