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Euro Removal / They do not care about happy customers or good customer relations

1 United States

I hired euro removal. they assured me my belongings would be covered & secure in transit. They were supposed to turn up at the storage place between 8-9am. We turned up at 8.15 & unloaded the unit (ourselves) into the loading bay ready for loading. They turned up at 0920! In a battered old van & 2 guys who could not communicate property as their English was that bad. They followed us back to home address for further loading. They ignored our parking instructions everytime & ended up wasting time trying to manoeuvre the van whilst we sat there & watched for 20 mins! The unloading address was less than half mile away. They kept stopping saying roads were too narrow (they weren't). They broke 1 vase & said there was already a crack in it. They said this AFTER they brought it back smashed.Liars. After unloading, 2 vases in total were destroyed & a wine glass. They are ignoring my requests for compensation as a gesture of goodwill. They clearly time wasted & I timed it to be half an hour. They charged full hour not part of. (Imagine the time wasting if I had had a long journey!). Their adverts do not correctly reflect they type of company it actually is. Adverts show smart drivers & new vans with their logo on. I was embarassed when the guys showed up. It was like they were on the way to the tip! Do not use euro removals. They do not care about happy customers or good customer relations.

Ar

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