Euro-Pro Operating LLC / Do not order from them
I purchased an Infinity Upright Vacuum Cleaner within a year and a half it stopped working. I called Euro-Pro Operating LLC and was told to cut the cord in the vacuum and return it to the company. In return Euro-Pro Operating LLC would send me a "new" vacuum. I paid $24.00 to mail the cord so that I could get my vacuum in a timely manner. This was in February and now its March I still have not received my vacuum cleaner. I have call Euro-Pro Operating LLC several times and was told that my vacuum was being sent. As of today (March 6, 2009) I have not received my vacuum cleaner.
I would not recommend purchasing any merchandise from Euro-Pro Operating LLC. You can not understanding their employees, they can not answer or will not answer your questions. Continue to tell you that your merchandise is being mail - when? After doing research, I found out that they have a lot of complaints against them (Euro-Pro Operating LLC).
Their customer service is terrible! If any one else has purchased any merchandise from Euro-Pro Operating LLC and have experienced any problems please, please, please, please let other know so that they will not buy any of their merchandise.