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Eureka Forbes - Forbes Designa / Not working since installation

1 India
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On installation only for my water purifier model FORBES DESIGNA , i had informed the concerned engineer, that it is leaking and this piece is to be changed , he even made me talk to his higher bosses , they promised me that it would be replaced , but it is over 5 months , neither they have replaced the same and they have not bothered to call back .

I am really astonished that a company like EUREKA FORBES, is not attending to customer complaints .

On making repeated calls on 24 hour helpline nos , we cant get our complaint registered.

what is the solution , once we buy a product of such agood brand and then we dont get any response for our complaints.

Va

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