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Euclid Computers / Bad service

1 United States
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I bought a Thinkpad that was not what I expected (no touchpad) and which ultimately proved to be defective. Nevertheless, Euclid required that I pay a 15% restocking fee and of course I paid for return shipping, so I lost $100.

Communications with them was poor. They took at times 2 days to respond to emails and were almost never available on the phone.

Euclid had posted a photo of the laptop that was so small that I did not notice the lack of a touchpad. Who expects a laptop without a touchpad these days? No one.

Defects: The Thinkpad's audio was poor quality, the right speaker warbled at low volume in fact, and Windows crashed within minutes of my first starting the computer up.

This was a "never again" experience on two counts: I will never again buy from Euclid and never again buy a Lenovo computer.


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