Etsy reviews and complaints 563
Keywords
order account refund shop money seller funds email item work suspended contact customer service business payment wrong problem sell shipping complaintNewest Etsy reviews and complaints
seller-lynleeslooksboutique -
I have never in my life experienced something like this, not on amazon, ebay, itunes, fashion nova, the internet, etc. I have never bought an item from a"professional seller" who was not able to meet their 3-4 week deadline. What is the purpose of your selling then?
I purchased a monsters inc cake smash outfit for my baby who turned 1 year on may 19th, 2019. My son had a party scheduled for may 18, 2019 and the outfit I bought on april 23, 2019 from etsy seller~lynleeslooksboutique ~was canceled 3 days before my sons birthday photo shoot. The seller confirmed I would receive my item on may 16th, 2019 and canceled my order on may 14th without any proof that delivery would be delayed. The real is that this seller could not meet the deadline. The crazy part is that I cannot even leave a review on this ladies page because the item was never delivered to me so the option does not pop-up. I cannot even express my concerns to warn other customers of my experience.
I want to report this seller so busy hardworking moms like me won't have to deal with unprofessional sellers like this who cancel your order after the money has been debited form your checking account. I had to pay $34.00 for expedited shipping on another outfit. The fact that etsy allows the seller to cancel orders without a heads up is ridiculous. Lazy sellers who can't meet the deadlines should be against etsy. Policies. Why are you allowing seller within the u.S. To take over 21 days to create and ship an item, if ebay can ship and deliver an item internationally from china in 3 weeks why can't this esty seller?
Please warn people about this seller!
order# [protected]
I ordered from this ship on April 12, 2019. I have not received my items. When I looked at the tracking it says Pretransit since April 18, 2019. I was under the impression that this was coming from My new Jersey.
I have sent several emails to this shop and still have not received an answer. I have no tryst in this shop!
I want a full refund! This has put a very bitter taste in my mouth with Etsy.
All I'm asking for is a full refund, because U never received my items.
Very Disappointed,
Mary Crawford
![Etsy - order# <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>](/images/complaint/full/1118053/compl_15563382297724.jpg "Etsy - order# <span class=\"replace-code\" title=\"This information is only accessible to verified representatives of company\">[protected]</span>")
merchandise not delivered? consumers beware etsy's no refund policy!
Case #[protected]. On 2/28/19 I purchased a $69 ring on Etsy website. The vendor is in India. Five weeks later the tracked location of the merchandise was still New Delhi, India. So, on 4/3/19 I requested a refund, which Etsy denied, 4/14/19.
Note: Etsy's only payment service provider is PP. Etsy contracts with vendors internationally to produce and deliver customer merchandise. The vendor, w/wo Etsy involvement, is responsible to secure reliable delivery service (UPS, DHL, other). Also to insure the merchandise before relinquishing it for delivery service. Etsy's position regarding denial of my refund is absurd! "Etsy's policies do not hold sellers responsible for shipping delays or errors as long as the seller is able to prove that they shipped the order...We recommend that you contact the shipping service for assistance with locating the package." The merchandise was never delivered. At no point in time was it ever mine. My folly was doing business with Etsy, in the first place.
Wow, this is just pure comic relief! Did you contact PayPal to contest the charge from Etsy? Or did you just go right to this board to start a complaint?!? I'll break it down for you in layman's terms: no one gives a crap about your complaints. We would all rather hear of your successes and how to properly handle these kinds of situations, as opposed to your negative & feeble-minded attempt to resolve said situation. I mean c'mon now, there is more than 1 way to skin a cat y'know?!?
Have you filed a complaint with the BBB?
case #505357630644, order #1421632922 handmade jewelry order
On 2/28/19 I purchased a $69 ring through Etsy website. The vendor is in India.
On 4/3, I requested a full refund because after 5 weeks, the last tracking location of merchandise was New Delhi, India. Although its the vendors responsibility to secure a reliable delivery service provider, also to insure merchandise b4 relinquishing it for delivery service in the event that it is lost or stolen, Etsy refused my refund request: "Etsy's policies do not hold sellers responsible for shipping delays or errors, as long as the seller is able to prove that they shipped the order... We recommend that you contact the shipping service for assistance with locating the package." This position is absurd! PayPay was eventually able to secure my refund.
seller complaint
I opened an Etsy shop approximately 9 months ago. A friend, who had been doing business with Etsy for several years, helped me to open the shop and helped me to list the items I wanted in my shop. Recently, my shop was shut down. Even though Etsy claimed to have sent me an e-mail, they did not. They sent that e-mail to my friend. She has violated Etsy policy. Because her IP address was used to log into my shop, Etsy not only shut her down, they shut me down too. I contacted Etsy and only received automated responses from Etsy legal. I question if they actually have employees in that department as I would send a message stating that I had never received an e-mail from them and did not have any associated shops. The response was always "check the e-mail we sent to you for the information'. I would reply "I didn't get an e-mail from you" and the response was "check the e-mail we sent to you for the information". I think the respondent is either a computer or a terribly lazy employee. After getting nowhere with legal, I filed a dispute with Etsy. The note I received after the dispute was filed said that someone would be in touch with me when my dispute was reviewed by the legal staff. I went into the dispute center to check the status of my dispute and guess what? The dispute was marked "Complete" and I NEVER received any communication at all from Etsy. In addition, they are holding my last pay for 6 MONTHS AND I DID NOTHING WRONG! I guess they can scam some interest $ on my money for the next 6 months. My items were custom made and nothing could be returned after 30 days so there was no reason to hold my money for 6 months! Etsy has also taken from seller's bank account (google search for February 22, 2019) and are now skimming money from the top of sellers accounts. Sellers are setting a minimum charge for Etsy services and Etsy is over charging those folks by a penny or so each time they provide the service (which is multiple times a day). With hundreds of thousands of sellers, they are making a killing stealing from their sellers! Etsy is the most unethical company I have every had the non-pleasure of working with. This business is a cesspool of unethical behavior and unscrupulous business practices.
account deposits
These idiots need to be shut down. No phone number to contact them for account issues and emails get unanswered or go in circles of not answering questions or complaints. They have literally held my deposits hostage since 2018. They blame it on my bank but they are depositing than retracting. I have sent numerous emails only to get some so sorry return emails after a 2/3 day circle jerk. Anyone else with this issue? I want to file a class action.
etsy removed me items for sale after being paid 480.00 worth of listings 2488 of them.
Etsy wrongfully suspend my account 14 days early. When I paid what they wanted and they only put 774 of my items back on. 2488 items where not put back on..20 each.
I called them and told them what happen. they wanted me to check my email and had no emails form them.
He said Etsy made a mistake on my listings being removed and said it would be fixed soon as possible.
Well still waiting for my listings to be fixed. Lost wages this week over it and about 480.00 in listings gone. I am not relisting 2488 items to be charged again.
So I will be filing papers and going to court.
My sales are zero this week normally it would be 25 or more items go out. $400.00.
This account is over 10 years old. And is totally destroyed my sales.
I called back and they say there working on it. But no listings back been 2 days.
scentsationalbyalli
On Nov. 28th 2018 order was placed on line for Soy Wax Melts by this company. I ordered this product and the estimated delivery was suppose to be by Dec. 3-6, as of now I have not received my order. I have sent several emails requesting status of my order from this company, but have not received a reply from the seller. I am now getting frustrated and feel like maybe I have been scammed.
incorrect order sent
On the 11/10/18 I placed an order with this company for a piece of word art. They replied more or less straight away but I noticed that I had incorrectly spelt one of the words. I emailed them back and asked for this to be changed. They said there would be a £2 fee for this which I felt was a bit odd, however they changed it and sent me an updated copy which I said was ok. However, when I received my order it was the incorrect one. I have emailed them but they have ignored this. It is a present and I am most upset by this. I find it amazing that when placing an order they would get back to me within minutes but when asking for something to be rectified I am just ignored. I would appreciate it if you could look into this for me as I feel this is unacceptable.
Thank you.
Alison Watts Transaction ID [protected]
Please get back to me as soon as possible. Thank you
stolen intellectual property
This site allows sellers to steal content and data from Etsy sellers and probably other sites on the internet, I have seen several of my designs and customer photos on this site being used without my permission and underselling my shop.
The photo is of my Etsy shop and I have seen photos from my site on the Wish site by a few of their sellers being sold for a fraction of what I sell for.
This is bold and dis-respectful. The model shown in the pic is wearing my design and logo without my permission.
This site is a fraud and should be shut down.
seller's complaint
I am a seller in Etsy for 4 years, everything works fine until last year. My account was suspended, the reason is I have to submit bank account information and my Passport ID for identification. After that, I reopened my shop in beginning of Year 2018. However, it run for a month and the same thing happened again!
The most terrible thing is, I am being charged for the beginning of the year's Jan-Now but my shop only worked for 1 month! The amount is huge. I have no ways out, due to I cannot wait their slow complaint response, I 've chose to clear the 'BALANCE" (which is not supposed to pay) and shut down my account immediately, becox this is the conditions of shut down my account! this is So rediclious ! I have no choice, just to stop any extra amount adding up in my suspending account!
Be careful seller in Etsy, and I would like to know if anybody facing the same tragic, .
service/ the worst would not recommend
People be ware! Do not open your business with ETSY CORP they will shut your shop down in a heart beat and not care that you quick your job to become a full time ETSY seller. Also people do not buy from ETSY very un professional the way they handle orders everyones information is exposed do not buy from here! Your personal info is exposed very dangerous !
seller complaint
I am putting in a complaint against seller (xlr8imports)! I am so furious that people can just talk to people any way they feel and please. All I did was contact the seller to see if he can expedite an item I was interested in buying since I need it within a certain time frame and his/her response to me was "please do not purchase this item and do not contact me again". I mean really? Why is such a mean and degrading seller still allowed to sell on Etsy and better yet what gives them the right to speak with me like that? I want the seller removed if they dont apologize or I will make a remove with BBB and consumer dept. Unacceptable! I have proof of conversation if needed.
Maria Colandrea
order #[protected]
Purchased from
crixina on Dec 14, 2017
Order by 12/15 BLACK Universal Hand GRIPS for Gymnastics Kip Bars/Uneven Bars for American Girl Doll, or ANY 18" Inch Dolls
Order by 12/15 BLACK Universal Hand GRIPS for Gymnastics Kip Bars/Uneven Bars for American Girl Doll, or ANY 18" Inch Dolls
Transaction #[protected]
Quantity: 1
Copy of my review/complaint
horrible Etsy vendor experience I had. Here is my review over a disputed item
Firstly, it should be stated that this vendor was most disrespectful anfd inappropriate in response to my inquiry about what was pictured Vs. what was sold. Here are excerpts from her offensive response:
"I should have know you would try this. You are either intentionally doing this, or you did not read the listing description and common sense didn't step in and tell you that this listing is probably not for all of those items for only $6. ...Im sure you already know this unless you've been living under a rock away from society for the last 30 years"
A simple and professional response to educate me as the buyer that she did not provide a photo of just the item for sale (as she should have done) would have been the proper response. This vendor should be contacted by Etsy regarding appropriate customer service.
maverick hoodie gray/black
black and gray hoodie, men's . ordered on november, 14 2017. never received package. ordered and paid for by [protected]@yahoo.com . Item was to be delivered in 5 to 10 business days. I have received another order from the same company order #[protected] with no problems it was ordered on the same date. would like the item to be shipped to me before christmas for my grand kid please and thank you
poor service, lousy quality jewelry
I should have taken a close look at the reviews posted on the BeeBee Design Studio facebook page. All the reviews were 5 stars and spontaneously appeared within hours despite the existence of the site for years. The Etsy account also made it clear only a few pieces were sold over the better part of a decade. I got beaded overpriced garbage. When I complained of the poor work & was verbally abused and refused a refund. The owner of the site deleted my complaints from her review page & replaced them with 15 phony 5 star reviews. She's a con artist not a craftsman.
ComplaintsBoard is also a fake business review site run by a corrupt man in Russia that extorts money from businesses and doesn't verify their reviews. This whole thing is a huge mess and no one should put any stock in this libelous review nor the site its printed on.
I have attached screenshots that a rape victim advocate friend of mine found of Craig Hingley on a comment board of a story about Bill Cosby, admitting that he's falsely libeling me. This should be enough to help anyone reading this to understand this man is targeting and harassing me with libel.
If that's not enough, simply note the escalation in his claims on this review alone: First, he claims he was "verbally abused", then when I produce evidence that he created false accounts and reviews, he escalated his claims to "death threats". Also, he first claimed I "refused him a refund", then he escalated it to "I stole his identity". First he's only referring to me, Brandy Betts of BeeBee Designs. Now, he's using terms like "they". Who are "they"?
Of course, none of this happened in the first place. I just want readers to note that he changes his claims throughout this review process, which clearly demonstrates he's lying, and furthermore he's not right in the head. If someone stole your identity and sent you death threats, you'd lead out with that in your initial review. Instead, when he's outed as lying, he tries to "up the ante" by making his story more dramatic. This is nonsense. This man is nothing but a lunatic with an obsessive vendetta, as I'm sure everyone can see by now.
Mr. Hingley is welcome to produce this "proof" he has of my "using identity theft accounts" to promote my business. He may produce this "proof" he has of me sending him death threats. This site allows attachments. So let's see them, and let customers decide for themselves.
Will def be contacting PayPal about Brandy Betts & Robert Harrington using identity theft accounts to promote BeeBee Design Studios. Got all the proof I need right here.
And don't be fooled by these people and their identity theft accounts. For the love of god don't trust them with your credit card info. These posts Brady Betts listed are identity theft accounts. They are not mine. Don't let these con artists with their fake accounts rob you blind.
They sent me death threats. Is Robert Harrington some sort of etsy goon? Does this seem like the behavior of 5 star professionals. I've received death threats from individuals associated with these goons. BUYER BEWARE It's not 5 star jewelry. Anyone can see that. These are not 5 star materials. She refuses to post her credentials online because she doesn't have any. Their conduct and lack of professionalism speaks for itself. Nothing 5 star about it. I've literally seen scores and scores of complaints about this vender and have happily written many of the. And will happily write more. They may be creeping on my facebook page but they are just con artists from a thousand miles away with 15 fake 5 star reviews.
Facebook virtually never allows comments to be deleted from commercial accounts. When they do there's very good reason for it. That's why bad comments on Facebook reviews usually persist despite the embarrassment they cause the commercial enterprise. Facebook deleted Craig Hingley's libellous comments on BeeBee Design Studio's site because he's a known hate terrorist who has been stalking the owner of BeeBee Design Studio for years, long before she created her commercial account. The real conman is Craig Hingley himself, a loser who lives in Halifax, Nova Scotia. He is everything you'd expect a troll to be, jobless, living in impoverished circumstances on Canadian Government welfare, full of hate for many people. Hingley, 53, is a loser, and like so many losers he is a self-loathing nonentity with too much time in his hands.
Please be aware that Mr. Craig Hingley has never bought any product from me, nor has he ever contacted me for any reason regarding my business. Mr. Hingley is obsessed with a few of the sexual assault survivors I work with in my spare time, including Bill Cosby's victims, and this is his way of lashing out at me for supporting them. He has been doing this for about three years now. I have attached screenshots to show you the various fake accounts he's created to write fake libelous reviews of my business with the intent of harming me financially. All of his fake accounts have been reported and removed by Facebook, as have his fake and libelous reviews. I have also attached screenshots of some of his comments on social media that demonstrate his sick views toward women and rape survivors. Please visit my facebook business page "BeeBee Design Studio" to read actual reviews of customers (including friends and family) who have actually bought items from me (and some who simply admire my work), and if you'd like proof he hasn't bought anything I can happily provide that if you private message me on that page. Thank you.
google lookup
When I typed in what to buy a 4 year old into the google search, Images came up at the top to scroll through for toys and while sliding pictures of toys to the left there was a dirta santa underwear with the red nose sticking up of a snowman on mens underwear from Etsy. I feel like this image shouldn't be right in the middle of where you are trying to find things for a 4 year old. That it needs to be moved so its not in between finding childrens toys because it seems like an adult type of thing
Avoid them and stay safe
I would recommend you to avoid ordering from this website.
First of all, if something bad happens, they have no proper protection for customers. They are interested in money, so don't think they will resolve your issue, it's not what they do there.
Second, I was shocked and frustrated when I received the ordered item. I looked different and nothing like the photo on the website. The biggest scam in my life. Oh, by the way, the customer service representative said that shipping back is impossible. What was the reason? She said nothing. And hung up. So professional.
It was my last time dealing with them. Absolutely terrible.
no buyers protection at all
I got a broken order. Requested the refund, but the seller said it wasn't her fault, so there will be no refund, sorry. I called their customer service and they said they can't help me, it's not their responsibility. I wrote the truth about this seller under her advertising posts and she said he would sue me for this. Ok, I will sue you back for broken things you've sent. After that she refunded. But my account was blocked because I had to complain to them. I did, but they were useless. Oh well, blocked means blocked, not a big deal.
Stay away. Never use them and be happy. Take care.
I AM TIRED of ETSY SELLERS GETTING AWAY WITH THIS TYPE OF BEHAVIOR AND WANT TO DO SOMETHING ABOUT IT. The same thing happened to me. I want to get a class action suit going. Are you interested? IF so, contact me at skyerivers@gmail.com.
I contacted a seller who does pouches. She shared she does custom orders. I shared with her that I needed pouches sewn different sizes to fit glass figurines snug. She said no problem and seemed nice and trusting. I gave her my measurements for each pouch numerous times. FYI I have been having custom made pouches manufactured for over twenty years, and I used her for her ability to embroider on them. I was very clear what I needed. She sent me back pouches that were all the same size that she currently sells on her Etsy page which I told her from the start would never work for my gift.
After going back and forth, with pouches not fitting properly, I wanted a refund. I had to fight for it, but finally got all of it except $65 of it of which Pay Pal finally refunded to me because she was so deceitful and they had enough. Pay Pal told me to keep the product, but I told them I didn't want it and wanted her to have it back, but I would not be paying for shipping. The seller knew this but accused me of lying saying Pay Pal never said that which was not true. With that $65 she didn't have to refund me, I told her I am not spending anymore time and money on this and send me a call tag to get her pouches back. She then accused me of stealing them.
She has lied to Pay Pal and Etsy about what happened stating I gave her the wrong measurements, but how could that be when she didn't change the size of any of the pouches, leaving them either too big or too small because they were not made to fit these small glass figurines. I contacted Etsy, and they were no help. I was horrified. She is calling me a thief saying she made a police report against me LOL, then stating now she has contacted a collection agency on 'me' for keeping her products which would cost $15.00 to send back, and refuses. They are ugly and the ones I asked for a specific image came out horrendously. I don't want them. I had someone else make me pouches since then and her's are just sitting in a box. She cost me time and money and when I wrote a review on her page, her response was full of lies, and then there was no place on that review to dispute her claim.
I feel Etsy should not continue to get away with this type of behavior towards their customers and we should be protected like any other company would. If you are interested, contact me and I am looking into a class action suit. This is insane.
etsy is a joke
People who write complaints against Etsy are right. There's absolutely no protection for customers. Sellers behave the way they want. They can't cheat, loot, steal money, send wrong products. I got a damaged item and couldn't contact the seller. Why would he answer when he already got my money? Very convenient.
Use other services if you want to shop online.
Good God Skye Rivers how many lies can you put in one place. You stole my items and never paid for them They were made to your exact specs. Because you can't measure correctly isn't my fault.I have never had a complaint about any of my workmanship in 15 years of doing this.
Red Neck Rags Creations.
I AM TIRED of ETSY SELLERS GETTING AWAY WITH THIS TYPE OF BEHAVIOR AND WANT TO DO SOMETHING ABOUT IT. The same thing happened to me. I want to get a class action suit going. Are you interested? IF so, contact me at skyerivers@gmail.com.
I contacted a seller (REDNECK RAG CREATIONS) who does pouches. She shared she does custom orders. I shared with her that I needed pouches sewn different sizes to fit glass figurines snug. She said no problem and seemed nice and trusting. I gave her my measurements for each pouch numerous times. FYI I have been having custom made pouches manufactured for over twenty years, and I used her for her ability to embroider on them. I was very clear what I needed. She sent me back pouches that were all the same size that she currently sells on her Etsy page which I told her from the start would never work for my gift.
After going back and forth, with pouches not fitting properly, I wanted a refund. I had to fight for it, but finally got all of it except $65 of it of which Pay Pal finally refunded to me because she was so deceitful and they had enough. Pay Pal told me to keep the product, but I told them I didn't want it and wanted her to have it back, but I would not be paying for shipping. The seller knew this but accused me of lying saying Pay Pal never said that which was not true. With that $65 she didn't have to refund me, I told her I am not spending anymore time and money on this and send me a call tag to get her pouches back. She then accused me of stealing them.
She has lied to Pay Pal and Etsy about what happened stating I gave her the wrong measurements, but how could that be when she didn't change the size of any of the pouches, leaving them either too big or too small because they were not made to fit these small glass figurines. I contacted Etsy, and they were no help. I was horrified. She is calling me a thief saying she made a police report against me LOL, then stating now she has contacted a collection agency on 'me' for keeping her products which would cost $15.00 to send back, and refuses. They are ugly and the ones I asked for a specific image came out horrendously. I don't want them. I had someone else make me pouches since then and her's are just sitting in a box. She cost me time and money and when I wrote a review on her page, her response was full of lies, and then there was no place on that review to dispute her claim.
I feel Etsy should not continue to get away with this type of behavior towards their customers and we should be protected like any other company would. If you are interested, contact me and I am looking into a class action suit. This is insane.
Etsy In-depth Review
Website Design and User Experience: The design of Etsy's website is visually appealing and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to filter and sort results to quickly find the desired products. Overall, the website design and user experience are top-notch.
Product Variety and Quality: Etsy offers an extensive range of products, catering to diverse interests and preferences. Whether you're looking for handmade crafts, vintage items, or unique gifts, Etsy has it all. The quality of the products is generally high, with many sellers showcasing their craftsmanship and attention to detail. It's a treasure trove for those seeking one-of-a-kind items.
Seller Reputation and Trustworthiness: Etsy has a robust system in place to ensure seller reputation and trustworthiness. Each seller has a profile that displays customer reviews and ratings, providing valuable insights into their reliability and product quality. Additionally, Etsy has a buyer protection program that safeguards against fraudulent sellers, giving users peace of mind when making purchases.
Pricing and Value for Money: The pricing on Etsy varies depending on the seller and product. While some items may be priced higher due to their uniqueness or craftsmanship, there are also plenty of affordable options available. Overall, the value for money on Etsy is excellent, considering the quality and uniqueness of the products offered.
Customer Service and Support: Etsy's customer service and support are commendable. They have a responsive and helpful customer support team that promptly addresses any queries or issues. Additionally, the seller community on Etsy is known for its friendly and helpful nature, often going above and beyond to ensure customer satisfaction.
Shipping and Delivery: Shipping and delivery on Etsy can vary depending on the seller and location. However, most sellers provide accurate shipping estimates and offer various shipping options to choose from. It's advisable to check the individual seller's shipping policies before making a purchase to ensure a smooth and timely delivery experience.
Return and Refund Policy: Etsy has a fair and transparent return and refund policy. If a buyer is unsatisfied with their purchase, they can contact the seller directly to discuss a resolution. If an agreement cannot be reached, Etsy's customer support can step in to mediate. In cases of non-delivery or misrepresented items, Etsy provides buyer protection and facilitates refunds or returns.
Community and Social Engagement: Etsy has a vibrant and engaged community of sellers and buyers. The platform encourages social engagement through features like forums, teams, and the ability to follow favorite sellers. This sense of community fosters connections, allows for collaboration, and provides a supportive environment for both sellers and buyers.
Security and Privacy Measures: Etsy takes security and privacy seriously. The website uses secure encryption protocols to protect user data and transactions. Personal information is handled with care and is not shared with third parties without consent. Additionally, Etsy provides options for users to manage their privacy settings and control the visibility of their personal information.
Overall User Satisfaction and Recommendation: Overall, Etsy is highly regarded by its users. The platform offers a unique and enjoyable shopping experience, with a vast selection of quality products. The community aspect adds to the overall satisfaction, as users can connect with like-minded individuals. Whether you're a buyer or a seller, Etsy is a fantastic platform that comes highly recommended.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Etsy company. Make it specific and clear, such as "Delayed Shipment from Etsy Seller" or "Product Not as Described on Etsy Shop".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The nature of the product or service purchased from the Etsy seller.
- Any discrepancies between the item received and the listing description.
- Communication with the seller, including any attempts to resolve the issue.
- Shipping or delivery problems, if applicable.
- Refund or return issues.
- The timeline of events, to give context to your complaint.
- How the issue has personally affected you, such as inconvenience, financial loss, or disappointment.
Be as specific as possible, mentioning dates, amounts, and any other relevant transaction details. If you have attempted to resolve the issue with the seller, include this information as well as the seller's response or lack thereof.
5. Attaching supporting documents: Attach any relevant documents such as receipts, correspondence, screenshots, or photos that support your complaint. Ensure that these documents do not contain sensitive personal information like your address, credit card details, or social security number.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the Etsy seller or company, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Check for spelling and grammar errors, and ensure that all the information provided is correct and to the point.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from the Etsy seller or company. Stay active in the conversation to ensure your issue is addressed.
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Most discussed Etsy complaints
Class action against etsy for their unfair, fascist and discriminatory conduct.Recent comments about Etsy company
We just opened an Etsy shop on April *, 2020 after invested for our business and worked really hard to produce like 200Our Commitment
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