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2.2 39 Reviews

ETourandTravel Complaints Summary

12 Resolved
27 Unresolved
Our verdict: Engaging with ETourandTravel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ETourandTravel reviews & complaints 39

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R
9:05 pm EST

ETourandTravel Misrepresented said i got a trip to Orlando Florida Disneyland

To whom this is concerned, I was under the understanding I was getting a vacation to Disneyland then Daytona and scarolinathen I get package and its for a time share I don't want a timeshare. They said I would have to go to a seminars.why do people take advantage of this friggin internet.I also read other peoples complaints lot of complaints basically I still have to buy tickets to go to Disneyland pay taxes on everything what kind vacation is that I want my money back its a rip off I will be calling you in morning on Monday Cynthia carpenter last week you contacted me I called but no one ever called me back.my husband timothy m nelson sound credit card you used I want my money back all of it Cynthia j carpenter 2720 189ave kpn lakebay Washington 98349

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5:19 pm EST

ETourandTravel Unauthorized debit from my checking account

I have filed a complaint twice before, and have had no response at all. It's been at least 2 months. I don't understand that. These people lied to me about a vacation to Orlando, Florida and a rental car. I was told that I had 12 months to pay $ 398.00, but I kept telling the lady I can't afford it, I'm on a fixed income. She was very pushy, she just kept pushing. When I said I can not afford it, she said " you can't afford not to " She said I could pay $98.00 down, then ^ the balance of $ 300.00 when I could, it just had to be paid before I take the vacation, within 11 months, that was in September, 2014. They debited my account in October, & again in November, 2014 $ 248.00, which I told her repeatedly I couldn't afford. I need to have $ 248.00 returned to my account. They are liars and scammers!

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Simona
, US
Dec 30, 2008 6:35 am EST

These people are very pushy and do not take no for an answer. I asked them if I could cancel at any time and they said yes, but now I understand that they meant 15 days which I do not recall them saying. Pushy, pushy people. I tried to call them and ask for them to cancel and they turned me down and said they couldn't do anything. After reading other reports about this company I am even more discussed with them.

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Mary Deschenes
Brampton, CA
Dec 08, 2008 9:49 am EST

Riopoff big time. I am too also a victim of this scam. What they say and what they do are two different things.. Bad company. They should be stopped and made to pay all people back there money and be out of business. Who allows this to happen?

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tour
Leonard, US
Oct 28, 2009 3:35 pm EDT

I am also one who has purchased my vacation package through etourandtravel. I have not yet went on my vacation. I have tried to make my reservations on line but Ive been having trouble.
I just found this site and I am now very worried about going to orlando. I can not cancel being
that it has definitely been 15 days since I purchased my package. If there is anyone who has went on the trip and can give me pointers on what to do or not to do to make my trip a good one I sure would appreciate it. Thank you. My email is e.laclair@earthlink.net

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Arthoropod
Leicester, GB
Sep 14, 2009 10:00 pm EDT

I am a member of another forum that investigates matters like this and I have compiled a very extensive dossier on these people and their various companies and associates.

If anyone who has dealt with this company, or one of their mutant offspring, could post the name of the company that appears on their card statement and their location it would be very helpful. Please also add the name of the company you believed you were dealing with, either from the paperwork you receive or from what you were told on the phone.

What I plan will wipe the supercilious smiles from the faces of the staff who write comments here.

I don't need any of your details - just who the money went to.

I'll be making this request in other threads and on other forums. If you don't wish to take the risk, that's fine as enough should provide what I want. I can't get your money back, , but I hope I can offer do for them, what they couldn’t do for you.

No need to send anything - I'll pop back in a few days.

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PETER PARKER
, US
Aug 27, 2009 9:03 pm EDT

A salesperson pushed you into buying a vacation! oh lord what is the world coming too? and what do you mean by "After reading other reports about this company I am even more discussed with them." ... your more discussed with them?

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Lorik
, US
May 03, 2009 7:44 pm EDT

I am an employee of ETourandTravel INC. and I've worked there for about two years. We offer you a 15 day money back guarentee with the vacation, past that it is bought and paid for. We are a credible buisness and we mail you all of your terms and conditions its not 7 pages of fine print. It is a one page document enclosed in your vacation package. Just because you are not a cautious consumer does not make us a fraudulent buisness. And also if by chance your pkg is still active I would encourage you to use the money you spent and let us prove it to you. Take what you would consider a chance and enjoy your vacation

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11:16 am EDT
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ETourandTravel false info and theifs

My family and I signed up with etour for 3 nights and 4 day package in orlando florida It sounded awesome Nice hotel, $100 giftcard for food and $100 off park tickets yay! uh not quite...We choose the double tree hilton it sounded to good to be true and it def was.First off the hotel was non kid friendly, my kids are well behaved and we still had stares and where treated as if we had a disease, Even though every other couple in their was gay.I did not stare at them.I have lots of friends that are gay.I have no problem with that.I have every right to be in that hotel as they do.We get to our room and it was not what miguel (aka pier) told us it would like.He told us it would have 2 queen beds, a pull out couch, small fridge and microwave.We got to the room it was freezing in there it smelled like mold and A**.It had 2 full beds and 2 chairs.The room was sooooooo small and a small fridge .NO MICROWAVE! I needed a microwave because we have an 8 month old who I needed to heat up food for and room did not accomodate myself .my husband and 3 kids.We never fought so much ...and on vacation.Stuck in a small room will do it! We complain to the hotel and they dont do anything.They tell us microwave is an extra $10 a night..WHAT? I can buy one for that.The hotel front staff were so rude and also hungup on us.We called etour and they told us they do not know why miguel told us we were getting that room.He said we could pay extra to get a different room and microwave, or pay even more and stay at their resort.I was like no we are already spending enough .
We can not keep spending more.when we were told something different.The customer is always right and they kept saying unfortunately we cannnot do anything ..I was getting really heated! How is it our fault etour hires someone that doesnt know what they are doing and gives false info.anyway i yelled at (omar) until he finally credit us $50 back we paid (that we did not receive till a week later after we got home from our vaca) .Then we went to their resort to pick up out $100 restaurant card and our disney tickets which we paid ahead of time for .We get there and they have NO FREAKING TICKETS! but already took our money! they gave us a lame check for $100 that we had to run around and find that bank to cash it, and yell at them again to credit that $280 we paid them for the tickets (which we didnt get till a week later after the vaca as well) we had to pretty much get money wired from family to take our kids to disney.We did not want them to be upset!., but we only went there with a certain amount.We had to wait in line for the disney park tickets .We were trying to avoid the lines by buying the tickets prior.The restaurant card they told us was a visa card.! I swear they said VISA!..We get it and its a dang Restaurant.com card .(like groupon almost).we thought we would be saving on eating but only got discounts at restaurants.We still paid alot out of pocket plus tip.Alot of the restaurants were fancy! and with 2 kids who are use to chuckie cheese trying to drink water out of a wine glass was hillarious ! and kids meals were $15 ..omg! And my 8mos old was throwing his baby food everywhere .I know the server hated us! I felt bad, but this is what etour put us threw.The day we were leaving we had to do the timeshare presentation.We were really interested and the lady we did the presentation with was great and understanding.We were ready too purchase timeshare but uh hello we couldnt because ETOUR took all our money! ETOUR is very unorganized and do not communicate with the resort apparently.ThIs vaca was more stressful then fun.We use to stay at liki tiki in kissimimee and had an awesome time ..KId friendly..They were not bored ever! We will stick with liki tiki next time! I was trying something new and the accentives sounded good, but this is def one of those deals that sound TO GOOD TO BE TRUE! I will never use Etour again ! and do not get me started about all the toll roads! vaca is supposed to be stressless and fun.I hate them for not meeting our needs and being so rude I hate you Elure AND Stressfull!...You will go out of business when I am done with you!

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Is ETourandTravel legit?

Our verdict: Complaints Board's review suggests ETourandTravel is mostly legit with an 75% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 30% caution is advised. Before engaging with ETourandTravel, reviewing user feedback and how ETourandTravel addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with ETourandTravel. Trust, but verify.

ETourandTravel earns 75% level of Trustworthiness

High Trust Suggestion: ETourandTravel evaluated with 75% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

  • ETourandTravel has been found to only resolve 30% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • Etourandtravel.com is being iframed, Iframes can be used for legitimate, For example, iframes can be used to embed third-party content such as maps, videos, or advertisements, which can enhance the user experience.
  • There was some difficulty in evaluating or examining the information or data present on the etourandtravel.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We detected that etourandtravel.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • ETourandTravel protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to ETourandTravel has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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11:12 pm EDT
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ETourandTravel ripped off

I wish I had found all this out before they got any of my money. I am on a fixed income and not in good health. My sister is also possibly dying if we cannot get her treatment, she is also raising her 3 grand children all teenagers. I was going to do this so we all could take a trip to Florida and take the kids to Disney World and the other places you are suppose to be able to go to.. I have had nothing but problems from the start. Every time I called to cancel they would say they would add this or that. They at one point sent the wrong package and I called and they said they would fix that, not telling me that they were going to take another $289.00 besides the 489.00 the had already taken, I did finally get that back but when I called the other day since I had not gotten the new package I called and they gave me yet another claim number the 7th one so far, I lost it and said I wanted my money back, they told me it had been too much time and they could not refund my money. My sister called since they had from the beginning put it in her name and I was so mad I couldn't even talk, when she asked to speak to a supervisor they accidentally must have hit speaker because we could hear them laughing in the background .Then when the supervisor finally did get on the phone he said there was nothing they could do it was past the deadline for a refund, Even though there was proof that there had been mistakes by their employees they would not do anything, I don't know since I used my Walmart card if they will do anything but I cannot afford to lose almost $500. Not that I know many people that could and it seems from what I have read here that I am far from the only one they have done this to. We need to all get together and file a class action suit against the company, there is another site with complaints also, even some emails from ex employees. I hope that anyone else considering this finds this and the other sites before they give them any money. I wish I had known.

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8:25 am EDT
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ETourandTravel scamed money

Tried to cancel 1 minute after giving Visa number and they refused.Tried again 16 days when package arived in mail and they refused again.The City of ORLANDO IS GETTING A REPUTATION OF ORGANIZED FRAUD WITH THE CITY BACKING COMPANIES LIKE THIS.I was scammed out of 219.00 only but I want this back.I will register a claim in small depts court in PRINCE GEORGE BC CANADA.TO ETOURANDTRAVEL OF ORLANDO FLA...REGARDS ROY SHIELDS

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Wm Lackey
Statesville, US
May 10, 2013 11:59 am EDT
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Roy, I am not sure why you decided within one minute of accepting that you wanted to cancel. But, that aside, I too was offered this 'vacation'. While it was not completely as stated, ( after getting the package in the mail) I made the trip work! It took some pressure and determination...but my granddaughter enjoyed her spring break. I made them honor on all of their offers and they did. The only real complaint that I had was the presentation for the timeshare...oops...travel club membership. They don't call it timeshare anymore. 90 minute waste not to mention the 20+ miles to the 'resort' (joke) site. But all in all the trip was good, but i don't plan on doing it again!

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JT8090
Milwaukee, US
Mar 11, 2013 9:44 pm EDT
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Roy, I am having the same issue right now. They stated that they have cancelled my package but will not send me an e-mail confirmation. They said that the computer automatically generates an e-mail and already sent it to me, but they had the wrong e-mail on file. And so now they can't send another e-mail since all these cancellation e-mails are automatically generated. They said there's no way to go back into the account to re-send a confirmation e-mail. What has happened with you? Please update. Did you get your money back?

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10:01 am EDT
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ETourandTravel vacation package

These people who call you are complete frauds, they called said a vacation package for $149.00 said go to website print out your tickets for attractions, free with this package, didn't say I had to bring my husband to these property locations to attend these 90 minute tours before getting into accomadations, so its a complete scam, & I only paid half, thank god, but they would not cancel or refund my money either, still calling to bug me to go to florida for this, thier should be a law against this type of business

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12:15 am EDT
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ETourandTravel scam

I booked a florida vacation package with etour and travel for $399. Package included 4 nights hotel, rental car, full breakfast, $100.00 voucher for disney parks. I understood we would have to sit through presentation for their timeshare. When i booked over the phone, the salesman told me the hotel was a couple of minutes from the parks. Hotel was 25 miles away (45 min. with traffic). He also told me the hotel had shuttle buses to all the parks (no shuttle buses at all). He also told me there was a breakfast buffet included with the hotel (no breakfast unless you pay $12.95 per person each day). As for the rental car, we didn't need one because we drove down. The salesman told me he would give us an extra $100.00 voucher for the park. I had an 11:30 appointment to go through the presentation. I arrived at 10:30 to voice my complaints. The lady behind the desk said she would get us through the presentation early. After being ignored for the next two hours, at 12:30 I told them I would not go through their presentation and they could keep their Disney vouchers so I paid for my own tickets. The name of the time share is Vacation Villasat Fantasyworld 4999 Kyngs Heath rd Kissimmee Florida. The people at the resort were very rude and didn't seem to care if we wern't satisfied with the service we recieved.

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pissed__off
Selkirk, CA
Dec 17, 2010 7:24 pm EST
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Scammed into buying 2 packages, received refunds for them but was told have 2 purchases but not given any information to what they are. Called an idiot because refused to buy package and told that if I can feed my kids I can come up with $99

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7:39 pm EST
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ETourandTravel complaint, possible fraud

Beware of BUSINESSES and PEOPLE connected to ETourAndTravel

Seems the same people work with or for all these businesses.
Go to the Better Business Bureau site listed below and look at the numbers and reasons for
consumer/customer complaints. And they are still operating?

The photo is from corporationwiki using the "connection visualizer"
All the information below was taken directly from the posted website address.

--------------------
Better Business Bureau Review

http://www.bbb.org/central-florida/business-reviews/vacation-time-share/etourandtravel-in-orlando-fl-22003661

RATED F
On a scale of A+ to F
BBB rating is based on 16 factors.

Factors that lowered ETourandTravel, Inc.'s rating include:

-448 complaints filed against business
-Failure to respond to 3 complaints filed against business.
-6 complaints filed against business that were not resolved.
-40 serious complaints filed against business.

According to the BBB file, this company has an unsatisfactory business record, specifically, a pattern of consumer complaints relating to misrepresentation or misunderstanding of the offer, high pressure sales, as well as other areas of concern. While the company responds to most complaints and either resolves or offer an explanation of their policy, some complaints remain unanswered in the file.

Contact Information
Primary Contact: Mr. Pierce Farr
Mr. Lance Croft (VP/COO)
Mr. Steven P. Kosmas (President)

Alternate Business Names
Cape Canaveral Cruise Line Tour and Travel, Inc. (1996),
Cape Canaveral Tour and Travel, Inc. (f/k/a),
E Tour and Travel,
Kosmas Group International, Inc.

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About Orlando Resort Development Group, Inc.

http://www.corporationwiki.com/Florida/New-Smyrna-Beach/orlando-resort-development-group-inc-6284393.aspx

Steven P Kosmas

-President and Director at Orlando Resort Development Group, Inc.
--Director and President at 811 Development Corporation
Managing Member at Causeway Development L.L.C.
-at Coconut Mallory Marina and Resort Dockowner's Association, Inc.
-Vice President at Etourandtravel, Inc.
-Director and President at Financial Information Services, Inc.
-Director and President at Key West Coconut Mallory Resort, Inc.
-Director and President at Kgi Properties, Inc.
-Director at Kosmas Caribbean Holdings Corporation
-Director and President at Kosmas Group International, Inc.
-Director and Vice President at La Riva Residences Condominium Association, Inc.
-Chairman and President at Ocean City Coconut Malorie Resort, Inc.
-Director and President at Ocean Development Group, Inc.
-Director and Vice President at Orlando Resort Development Group, Inc.
-Secretary and Treasurer at Orlando Resort Management, Inc.
-Director and President at Sea Villas Development Corporation
-Managing Member at Spk Capital Management, L.L.C.
-Director at The Kosmas Group, Inc.

Trudy Duffy

-Vice President at Orlando Resort Development Group, Inc.
-Vice President at Key West Coconut Mallory Resort, Inc.
-Vice President at Kosmas Group International, Inc.
-Director, Secretary and Treasurer at Ocean City Coconut Malorie Resort, Inc.
-Vice President at Orlando Resort Development Group, Inc.

Nicholas G Kosmas

-at Key West Coconut Mallory Resort, Inc.
-at Kosmas Group International, Inc.
-Director and President at Orlando Resort Development Group, Inc.
-Director at The Kosmas Group, Inc.

Robert P Kosmas

-at 811 Development Corporation
-at Key West Coconut Mallory Resort, Inc.
-Director at Kosmas Caribbean Holdings Corporation
-at Kosmas Group International, Inc.
- at Ocean Development Group, Inc.
-Director, Secretary and Treasurer at Orlando Resort Development Group, Inc.
- at Sea Villas Development Corporation

J Lance Croft, Vice President at Orlando Resort Development Group, Inc.

Dan Preston, Vice President at Orlando Resort Development Group, Inc.

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3:33 am EDT
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ETourandTravel call

In 2005 I purchased a package from Etour and Travel for me and my daughter to take a vacation. We enjoyed ourselves tremendously.
Today, 10/3/11, I recieve a call from a representative trying to sell me another package. She said it was $149... I told her that I am disabled and have no income and did not want to take part. She argued with me. Then she said "I see you charged the 2005 vacation on a Visa, would you like to charge this on it and pay the Visa bill at a later date?" I said, "NO! I do not want the package and do not have the credit card any longer."
This customer rep was rude and beyond the point of helpful.
My question is, "Do they still have the credit card info on file?" I read a complaint about a man's card being charged even after he told them he did not want the package. I will be watching for a charge.

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2:14 pm EDT

ETourandTravel Never again

I started my reservation to Orlando with eTourandTravel.com. They said they need my credit card number to hold my reservation. I provided one. It was a natural thing to ask and many companies in travel industry (hotels, and car rental businesses) do this. They make an empty request to your credit card to make sure you have the credit allowance for that amount. In two days I noticed a charge from eTourandTravel.com for near $300. I was just holding my dates and was told I will not be charged until I actually pay for the trip. Yet, they took the money from my account without my authorization!

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11:00 pm EDT
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ETourandTravel Lady carried on with the registration

I got a call saying I had won a trip to disney with my partner and two more people of my choice. And I was offered the 7 day and 6 nights orlando florida and3 night accommodations in daytona beach area plus a trip to mexico. I should have felt it was too good to be true. Now they've got $298.00 OF MY MONEY. And when I wanted to cancel the whole thing on the same day, the lady on the phone just went from being sweet to rude...she gave me my confirmation number and then hung up. I had my credit card account locked so they can't take any more money from me. I hope this kind of scam will never ever fall on me again.

3626 Quadrangle Blvd, Ste 400
Orlando, FL 32817
[protected]

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1:53 pm EDT
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ETourandTravel Tryin to cancel

This was the first and the last time I hope to get scammed. I was told, like most complainants, that I had won a trip to Florida. After all their talk, I got billed for $498, U.S. ($532 CAN.) for my "one time fee". When I finally got my package not only was it after the "15 days cancellation time", SURPRISE, but I could not even log into my members section. SURPRISE. It was only when:
-I disputed the charge with my Visa rep.
-Telling them to either make up their minds about my refund and not to waste my time
-That I had e-mails about complaints about their company about the same issue
-that I was not going away and that I would be reporting them to every Fraud and Scam agency in the U.S. and Canada
that they finally agreed, (gag), in "good faith", to refund my money!
STAY AWAY from this company.

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ETourandTravel Unable to make reservations

Do you know someone in leadership I can speak with at ETourandTravel? I spoke with a representative last week and he hung up on me twice because I wasn't interested in paying an additional $200 to extend a $400 vacation package purchased on 2/8/2009. I called back several times and he continued to hang up.

When I called today, I spoke with a young lady. She hung up when I mentioned my experience with the gentleman last week. I keep calling back and I am not getting an answer. I believe my phone calls are being routed to the same representatives based on my the phone numbers of record. Anything you can do to help would be greatly appreciated.

I've tried to go online to book the vacation several times throughout the year and I kept getting an error message stating my account number did not exist. When I requested online support to help with this concern, I received a message indicating "no one was 'unavailable' to assist with my concern". I thought that was an unusual typo for an online automated response from a reputable company.

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ETourandTravel Lack of refund

An agent from Etour and Travel called my wife on Dec 27, 2009. She agreed to the vacation package with the option to cancel within 7 days. I emailed them on 1/1/09 to cancel the package. I forgot about the issue because I thought we had no package. Then we began to get calls to off us to pay more money to "save" our package. When I told them that I had canceled by emal, they denied receiving it. We have gotten calls from them on several occasions, most recently around the first of Dec '09, still offering to save our vacation (around $400) if we paid more money. They have our money only because of their lack of action on my email and my inattention to my finances. Is it really my fault? I do share some of the blame for not following up. But I should not have had to with a reputable company, which I do not believe they are.

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BlackListNow.com
Arlington, US
Dec 17, 2009 10:08 am EST

Just Go to www.BlackListNow.com
fill out a simple form explain what happened.
YOU will be amazed how quickly the BlackListNow lawyers and media department will have your concerns resolved.

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8:27 pm EDT
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ETourandTravel timeshare scam

i too fell victim to this scam... i got a call from someone from etravel offering a 4 day vacation for up to 5 people to go to orlando/daytona beach fl, for $99 which included staying on the beach at the sheraton hotel and included a rental car with unlimited milage. i could use this package at anytime within the next 2 yrs and the only catch was me and anyone who came with me had to attend 1 60 min meeting about timeshares. so i thought no big deal, whats sitting in a meeting for an hr when 5 people can go to fl for 100 bucks i gave him my debit card info and was told i would get a confirmation email within the next 24 hrs . Well here it is almost a week later after that call, no email. I was also told i would get a package in the mail telling me about the trip and the timeshares in 4-7 days but i dont expect that to show, so i went to my bank today and spoke to the manager there and told him what happened so when etravel goes to take money from my bank, its already been stopped and they cant take my money. Thank god I didnt have any money in my account for another week from now or they would have gotten my money. Someone needs to put a stop to these people

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ETourandTravel Scam charges

I just got off the phone with etour as they were calling me about their fabulous $119.00 flat rate Orlando and Daytonia package. I am Canadian and a little sun sounds good just about now. I listened to the young girls pitch and she was very sweet. I asked if it was Time Share and was told no, it was Vacation Ownership. (Ha, ha, I've sat through a time share pitch in Cancun before) So I had the basics of the pitch at this point but I just don't jump all over strange deals and give out my credit card number! When I said I wasn't willing to make a decision right now she asked me to hold the line and a guy came on the phone.

Well, this is where the conversation went south. He had this tone about him asking me if I had ever heard of Sheraton...and when I said I wanted to discuss it with someone first he practically screamed..."WHO, lets calls them then!" He told me I was never ever going to get a deal like this anywhere ever again and his voice was soooo angry. "what's the problem, don't you have a credit card?" Then I remembered, I got a similar call some months back and they were extremely rude. At this point told him I definitely decline and then he thanked me for "wasting 10 minutes of his reps time" and was even hotter under the collar then before...and like months back I cut the line and hung up on him. Now I tell you...I don't ever find the need to hang up the phone on anyone, but these guys are ridiculous and the last time they swore at me and the whole bit so I wasn't waiting for it again.

Bottom line is people don't give away things for nothing...there is always a catch. And he certainly had motivation for being rude and I'm sure my enjoyment of Florida didn't push him over the edge. I can imagine the Vacation Ownership reps and how pushy, intimidating and condescending they might be. It would ruin your whole vacation.

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drv
, CA
Oct 22, 2009 6:11 pm EDT

paid the inital fee to go on the vacation found out that was not able to follow through cancelled my package and forwent my initial payment t0 them. (cancellation fee) Now they are still trying to collect the balance.. Do they really think people can afford this. Good Luck SCAM Artist.

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Milissa Johns
,
Oct 13, 2007 12:00 am EDT

I have been trying for a year to resolve issues with my once and a lifetime trip to Disney. In February 2017, after several attempts to get our money back from this company took their offer and went to Florida only to realize we got roped into more lies from this Company. I booked my car with etourandtravel (for a deal) with an upgrade only to realize when I went to rent the car they charged me more than double what the rental agency would have charged me. I would never recommend this company to even my worst enemy - it was one nightmare after another. I even tried using BBB to have my money returned. Still Nothing!

Milissa Johns

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Carol Kitchen
,
Nov 26, 2007 12:00 am EST

False advertisement! I was told when I purchased
this vacation that I had 15 days to cancel from when I received the video. When I tried to cancel I was told the 15 days had expired, the 15 days had not elapsed. I also did not received any paper work in the mail, only the video. The Hotels they told us about on the phone were suppose to be 4 star Hotels, they were not. They refused to credit my charge card. I do not want this vacation & I want my charge card credited! They also said they would be taking $50.00 a month from my charge card. I do not want any money taken from my charge card! My account # is 1238994.

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jmyslicki
Edmonton, CA
Jun 19, 2010 1:27 pm EDT

I agree they are VERY harassing. We never even booked with them and told them right off the bat to quite calling, but they've called everyday for the last 6 months. They're very rude and threatening and I am looking in to how I can charge them for harassment, because they go to far. I can't imagine how the owner of that company can allow it to be ran like it is; it's discraceful.

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coolblue
, ID
Jul 15, 2009 4:05 pm EDT

how i can travel if they only show the video.
there is no enough information to find.

are they take our money behind etourandtravel?

http://mytourandtravel.blogspot.com/

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Shane
,
Dec 04, 2008 2:54 pm EST

I have had exactly the same experience with Etourandtravel as outlined here - INCREDIBLY BAD. They did the old "15 days from receipt of package" and then refused to refund. Then they refused to provide an invoice or bill - just the CD. Refused to allow me to talk to a supervisor (or anyone else in the company) And now they have my personnel info, which I suspect that they are selling to other telemarketers. I think I'll just skip the vacation, stop throwing good money after bad, and write this off as proceeds to organized crime...

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Cheryl
,
Aug 29, 2008 11:46 am EDT

They've been calling me so I finally listened to what they had to say. As the guy was telling me how wonderful the trip was, tempting me with Daytona Beach (NASCAR FAN, GO TONY STEWART!) I heard in the background some whooping and hollering and congrats etc...and thought oh oh, I've been here before with this type of sales pitch. The price sounded too good to be true even when they were telling me I could split it up, etc...I finally said no I wasn't going ot do it, couldn't afford it, etc...the guy I was talking too 'transferred' me over to his 'manager' and then the hard sell started. But during the time I was on the brief hold, I found this website. I didn't have time to read thru all of the comments, but just reading the headline confirmed to me not to go there. I kept saying no, was trying to be polite, but they wouldn't take no for an answer. Well, just before I was going to fess up and tell him about the website he made a rude comment and hung up on me. I'm sure it was the best thing that happened to me this morning. So tell all your friends. If etourandtravel call, just say no and hang up. Thank you for your website and for all the comments. I would have been another victim of their ploy, but because of you, I'm at least $398 richer. I don't have a timeshare in Florida but I didn't have one when I went to bed last night either and I was doing just fine. Now I got $398 to spend on something else...LIKE A TANK OF GAS!

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liv
,
Jul 14, 2008 3:33 pm EDT

I receive like 4 calls per day from eTourandTravel.com and i keep telling them that i am not interested to buy anything from them, but they insist that i registered on this site -wich i never did- and they keep telling me all my personal informations, i wonder where from they have all the info about me? when i ask to be put on NO CALL list they hang up the phone. i also tried to send them an e-mail regarding those disturbing calls, but it seems to do not go through.

PLEASE STAY AWAY FROM THIS AGENCY. THEY ARE DESPERATE TO TAKE YOUR MONEY!

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Nora
,
Jun 27, 2008 8:45 am EDT

I will not recommend this option for anyone going on a vacation (DO NOT BUY YOU’RE VACATION THRU etourandtravel). When you read the small print on the “package” things are not included.
Example: I told the person that sold me the package that I had three kids and would need separate rooms, they reply no problem. Now when I tried to book a room all the rooms in the package where 1 bedroom with two beds, when I called they told me the upgrade would cost me an additional $40.00 per night and that I had to pay this amount to them... For the car the same thing. The star tickets they offer for universal studios- read the fine print- YOU WON’T GET THEM UNTIL YOU SIT DOWN FOR THE 90 MIN. SEMINAR ON TIME SHARE BUYING.
This is not a cheap vacation as they sell it when you're talking with them. Make sure if you are going to schedule anything thru etourandtravel you are AWARE of this and that you only have 15 days (counting weekends) to cancel, otherwise you're stuck with a package that is NOT WHAT THEY'RE SELLING YOU. I've had many conversations with them and they won't budge, they're ridiculous and unaccommodating. I was once told they could not cancel my reservation because the “computer” wouldn’t allow them. If they way you want to start your vacation is arguing with customer service about reservations and where you want to stay, than by all means book with etourandtravel - they’re excellent at being difficult and unhelpful. If you want to have a smooth vacation starting with the reservations call the hotels yourself, you will definitely get a better start and better deal because at the end you will know for sure what you’re spending (no hidden fees and exclusions). Very dissatisfied with etourandtravel services- NOT WORTH IT. NCOLON

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Nora
,
Jun 27, 2008 8:33 am EDT

I will not recommend this option for anyone going on a vacation (DO NOT BUY YOU’RE VACATION THRU etourandtravel). When you read the small print on the “package” things are not included.

Example: I told the person that sold me the package that I had three kids and would need separate rooms, they reply no problem. Now when I tried to book a room all the rooms in the package where 1 bedroom with two beds, when I called they told me the upgrade would cost me an additional $40.00 per night and that I had to pay this amount to them... For the car the same thing. The star tickets they offer for universal studios- read the fine print- YOU WON’T GET THEM UNTIL YOU SIT DOWN FOR THE 90 MIN. SEMINAR ON TIME SHARE BUYING.
This is not a cheap vacation as they sell it when you're talking with them. Make sure if you are going to schedule anything thru etourandtravel you are AWARE of this and that you only have 15 days (counting weekends) to cancel, otherwise you're stuck with a package that is NOT WHAT THEY'RE SELLING YOU. I've had many conversations with them and they won't budge, they're ridiculous and unaccommodating. I was once told they could not cancel my reservation because the “computer” wouldn’t allow them. If they way you want to start your vacation is arguing with customer service about reservations and where you want to stay, than by all means book with etourandtravel - they’re excellent at being difficult and unhelpful. If you want to have a smooth vacation starting with the reservations call the hotels yourself, you will definitely get a better start and better deal because at the end you will know for sure what you’re spending (no hidden fees and exclusions). Very dissatisfied with etourandtravel services- NOT WORTH IT. NCOLON.

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12:08 pm EDT
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ETourandTravel Refusal to refund money

I purchased a vacation package from ETour and Travel on June 19, 2009. I was to receive an email the next day confirming this and a package in the mail. When I called to inquire about the package and that I had never received it, I was given the run around that they could not find my information and that I would need to call back with my credit card number again for them to locate it. I then decided this was crazy and wanted to cancel the whole package. I was told when I called back that my fifteen day time period was up to cancel the package and I was just out of luck. I tried to explain that I could not have known about the 15 day time limit since I never received the confirmation information. Was told there was nothing they could do, not even a manager could take care of this. I have called my credit card company and filed a dispute. THESE PEOPLE ARE CON ARTISTS, STAY AWAY!

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Dennis Dorgan
,
Sep 26, 2007 12:00 am EDT

We canceled our trip to Florida through etourandtravel on the 15th day via email as their offices were closed. Kime Morgan of etourandtravel agrees that we did cancel in time but refused to accept email cancellations. We were not informed that we could not email cancellations. It has been weeks since we have heard from Kime Morgan. We are frustrated and we feel that we have followed the rules to the letter but they refuse to refund the money. They refuse to give us the name of the president of etourandtravel and say he would not talk to us anyway. This is not a reputable company.

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linda oneal
Memphis, US
Aug 10, 2011 6:43 pm EDT

they refused to give me back my money. saying the BOGO was 219.00 when i was told it was 99.00 i thank it's a a scam. i need my money

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linda oneal
Memphis, US
Aug 10, 2011 6:38 pm EDT

they took an extra payment we i was told that you get a BOGO with th 99.00, they took an extre 120.00 an have not sent linda oneal memphis

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Nora
,
Jun 27, 2008 8:56 am EDT

I will not recommend this option for anyone going on a vacation (DO NOT BUY YOU’RE VACATION THRU etourandtravel). When you read the small print on the “package” things are not included.
Example: I told the person that sold me the package that I had three kids and would need separate rooms, they reply no problem. Now when I tried to book a room all the rooms in the package where 1 bedroom with two beds, when I called they told me the upgrade would cost me an additional $40.00 per night and that I had to pay this amount to them... For the car the same thing. The star tickets they offer for universal studios- read the fine print- YOU WON’T GET THEM UNTIL YOU SIT DOWN FOR THE 90 MIN. SEMINAR ON TIME SHARE BUYING.
This is not a cheap vacation as they sell it when you're talking with them. Make sure if you are going to schedule anything thru etourandtravel you are AWARE of this and that you only have 15 days (counting weekends) to cancel, otherwise you're stuck with a package that is NOT WHAT THEY'RE SELLING YOU. I've had many conversations with them and they won't budge, they're ridiculous and unaccommodating. I was once told they could not cancel my reservation because the “computer” wouldn’t allow them. If they way you want to start your vacation is arguing with customer service about reservations and where you want to stay, than by all means book with etourandtravel - they’re excellent at being difficult and unhelpful. If you want to have a smooth vacation starting with the reservations call the hotels yourself, you will definitely get a better start and better deal because at the end you will know for sure what you’re spending (no hidden fees and exclusions). Very dissatisfied with etourandtravel services- NOT WORTH IT.

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K
11:17 am EDT
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ETourandTravel fraud/sexual harrsment

this company is a fraud. they use customers credit cards without their permission and keep charging it. once you buy 1 package from them they keep your credit card number and use it again but send the package to a wrong address so buy the time you find out you got charged for another package its to late to cancel because you only have15 days to cancel. i know theese guys the managers name who okay this scam is matthew pedea and james contreas. they also use their power wrong i know a few females who got fired because they wouldnt have a sexual realtionship with matthew pedea or james contreas. sombody gotta stop this matthew pedea number is [protected] imight spelled his last name wrong.

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The real Kara Johnson
orlando, US
Dec 13, 2010 9:43 pm EST

Hi I am the real Kara E. Johnson. Whoever wrote this should be ashamed at trying to impersonate me and bashing James and Matt.They have never ever sexually harassed anyone or made a employee sleep with them ever. Matt is a very close friend of mine and is not just after sex. Both James and Matt are professionals that know how inappropriate it is to be in a sexual relationship with a coworkers. Moreover, Matt defiantly isn't mean to girls who he is not sleeping with because that would be all of his team. It is a sales office and as a result jobs are not guarateed. People always take criticism as unfair and do not want to accept the possibly that not everyone can be a successful sales person. This was obviously written by a disgruntled woman who was probably mad that she was fired and wants to take down the company and feels that it must have been unjustified. However, if that were the case she would have been able to use her real name and sue them. Also, if Etour was such a fraud they would not be allowed to still operate over a year later and their merchant account would have been shut down. As for Matt is an outstanding manager. James and Matt run an extremely efficient and impressive division. They do not tolerate lying to customers and anyone saying anything misleading is grounds for immediate termination. Like every large company from Hilton to Wesgate, every once and a while u will have a desperate employee that may lie or misuse customer information, however they always rectify any problems and the responcible party terminated. I hope this is helpful and again i am appalled that someone would so grossly lie about a company and its management. Next time use your own name because this could have become a legal issue for me. If I ever find out who wrote this I will take legal acction.

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sarah_otown
Oviedo, US
Jun 25, 2010 1:00 pm EDT

His name is spelled Matthew Padilla. And yahh this guy is a piece of [censor]. He is really conceited and acts really mean and crazy to girls if they don't sleep with him. that is all he is after, sex. watch out for this guy. he is a jerk and a liar and a piece of trash.

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9:24 am EDT

ETourandTravel Cancellation

I wish to return the package that you sent me for $150.00. I do not want to go to florida or anywhere else as I am working full time. I cannot stress this enough. You took my money, now I want it back. Your service rep(Victoria, last name unknown) painted this lovely picture about the trip for 4. It is a hoax. Numerous phone calls to complain came to nothing. I will get My Lawyer to sort out this problem and you'll end up paying me back much more plus interest for 2 years. I want my money back now.

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Patrice White
Killeen, US
Aug 02, 2009 3:22 pm EDT

I too have been scammed, a supervisor got on the phone, as she claimed she was. Took my card information down, and sated that it is just a formality, because I stated that I could not process anything to the following friday. Well that was a lie, we have to do something about all these scam artist. They processed it anyway, before, I should have done my homework, but I thought it was legit because I had gotton a phone call from this company before.

Patrice White

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rey
, CA
Jun 12, 2009 10:47 am EDT

I too signed up with etour & travel. My wife had reservations about this deal when she read all the complaints posted on this site about the company.

I called the very next day to cancel the account. The lady that helped me, I believe her name is Lisa, was very accomodating. I immediately received an email that the account will be cancelled within 3-5 business days and that I will receive a full refund.

There are always two sides to a story. It is unfortunate that we don't hear from people that express their experiences with such companies.

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8:14 pm EDT

ETourandTravel Do not trust them!

I just fell for the Etourandtravel scam this morning. I was told I won the " Free " Orlando trip by entering a contest on Hotmail and that VISA was sponsoring this contest. I do admit I have been entering a lot of contests lately so that is why I thought maybe this is true. I specifically asked if VISA really is aware of this contest and I was told yes. Naturally, I called Visa after I payed the $500 initial registration fee and they know nothing about this! Not only was I lied too about that, I also got a fake 1800 # to call them back for any questions! I called the number I saw on their website right away to get a refund and I have to wait until tomorrow at 6pm until they get all my information. I figured by the time the package comes, my 15 day cancellation " rights" will be over. Do not fall for this! You are obligated to attend a boring 90 minute timeshare meeting which they forget to mention... they like to say " all you have to do is visit one of our resorts " (ya, sure!)

I should of trusted my instincts!

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Sunshine777
Chicago, US
Sep 17, 2009 4:08 pm EDT

Etourandtravel are liars- they called me and told me my plan was going to expire pay 287 and the plan would update. They gave all sorts of travel plans even a cruis from miami. I paid and guess what all I got was a CD. Now nobody knows what I am talking about. I did talk to one employee and he is telling me that was the old plan and if I pay 200 more dollars he can update my old plan that I paid 389 already on top of paying another 287. I think we should get together and do a clas action lawsuit.

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