Etisilat / evision & Elife

this is with extreme disregard I am writting to you, that even after registering two complaints and receiving two complaints no. my Evision and Elife connection has not been checked for the fault and nobody has contacted us to fix the problem.
furthermore there is no one asnwering the phone line at 101, and it is perpetually busy, any time of the day or night.
I am sure you all are enjoying your ramadan and having a good time with your families, but me and my family are forced to not have a good time, at a high price which i do not forget to pay every month.
and also m even sure that you will not fail to charge me for any balance and overdue, but when it comes to provide service Etisilat is pathetic, ITS A SHAME !

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