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1.7 401 Reviews

Etisalat Complaints Summary

70 Resolved
331 Unresolved
Our verdict: With Etisalat's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Etisalat reviews & complaints 401

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Newest Etisalat reviews & complaints

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11:06 am EDT
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Etisalat unknown calls

Dear Sir/Madam

My name is Navjit Kaur from alain, Uae. I use the number [protected]. I have been receiving calls from unknown numbers and not just one time in a day but 2 to 3 times one after the other from the same number, when the call is answered theres no reply, if the person is threatened to be reported the person hangs up on me. I have received calls from the code +716 and also a local number. And all the 3- 4 times the person tends to hang up on me. Please look into the matter or else I will have to report the number to the police.

Thankyou so much
Navjit Kaur

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3:38 am EDT
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Etisalat fake calls

Dear sir /madam,
i would like to give ur attention on those people who are fooling the people on the phone by the name of etisalat . even today in the morning i recieved many calls from a person he said taht he is froem etisalat n u have won the price of 2 hundred thousand dhms then he said that u will recieve a message from etisalat n after that i really recieved a message from etisalat that dear customer you have won the price of 2 hundred thousand dhms kindly take a quick action bcz these pepole missusing the name of etisalat . if u will take a fast action it will gud for u even most of my frndz recieved this kinf of fake etisalat calls. these are the numbers below of those persons
[protected]
[protected]
best regards,
Sana Qamar

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mriz
, AE
Jul 29, 2012 3:49 am EDT
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I and so many of my colleques recivieving fake calls from #[protected], saying he is calling from etisalat and i have won 100 million US $, i want to register a complaint against this number and caller to track him down and should be punish for cheating.

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roochin
, AE
Aug 20, 2011 11:10 am EDT

i got a call today from [protected] mentioning the prize money I had won. He also mentioned the 88971 number on the back of every etisalat sim here..

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Meloy
, AE
Jun 13, 2011 9:38 am EDT

I recieved the same call today from [protected]. It would be really nice if Etisalat takes an action or find a solution to this.

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8:26 am EDT
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Etisalat new internet connection

I have applied for an internet connection around three and a half weeks ago.So far i didn't get the connection.The customer care executives advised me to change my password and username.The request for the same has not been processed yet.Every time they are telling that they are forwarding a mail to the technical team.I have visited the office 4 days consecutively and made complaints over the telephone many times.Still the issue is not resolved.

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fdf
, LK
Sep 11, 2012 10:00 pm EDT

yhgfb

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11:06 am EDT
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Etisalat not answering the customer care at all

This is with reference to the news "Etisalat Customer Care Centre achieves ISO 27001:2005 Certificate".

I was trying to contact Etisalat Customer care number 101 for the last 48 Hours continuosly, to report the faults to my E-vision account. Untill now nobody has answered the phone and still continuing the fault.

I am just wondering that on what basis this customer care got ISO certification.

As there is no other contact number for customer service, I have to go to Etisalat office to report the fault.

Unfortunatly there is no complait box in Etisalat Website.

Thanks

Shebi

[protected]

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10:40 am EDT
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Etisalat # up

### up provider! charging for nothing, sucking all balance without any did conversation at all?! ### etisalat!
u did it many time, i don't have any patient! this time really ### UP! Charging 100 drhm only for nothing?! etisalat are BIG THIEF! THIEF! i really hate etisalat!

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Update by Didi orchid
May 30, 2010 8:39 am EDT

ya..ya..ya... whatever! I don't care! At least i'm better than u whos posted her dumb complaint story bla bla blank... hahahaaa
and don't forget, to go and burry your self near my lovly husband's mother grave and ask her Did i ever been kiss her with my mouth after i posted my complaint above, Okey?! chao!

Update by Didi orchid
May 30, 2010 7:23 am EDT

NO! I'm KISS UR MOTHER WITH MY ASK! GO TO THE HELL!
DON'T EVER YOU TOUCH MY FAM AGAIN, IF U WON'T ME TO GIVE MY BEST WORD!

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Not an Indian!
, GB
Feb 22, 2015 1:26 am EST

Is this in English? ... hahaha

Bo.OrinG
Bo.OrinG
, AE
Jun 11, 2010 6:18 pm EDT

Etsislat company is money stealers for sure. they dont have any compititors. so we dont have any options ...
They are providing nothing actully speacilly in the feild of INTERNET .. Belive me people when i ever call the stupid E-support through my phon on 101... i swear it takes like 15 mints unitl they respond(At Least) like they dont have only one guy online .. and they always just refreshing your account what ever the problem is ... its really not just wasting money only .. its wasting time.. and when they found that my transfer rate is just 3 or 4 kb when it must be 35 they said that Etisalat workers will solve for me but dont forget that you gona pay 100 Dh ! For God Love people im not Bill Gates zzz

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6:54 am EDT
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Etisalat internship

I applied for summer internship & I should take an online test now, the test is so easy but I can't take it because the website is terribly slow, the exam is timed & it takes 10 minutes to switch from question to question due to the terribly slow connection so I can't take the test, i have 11 minutes left now out of the 45 minutes & I've only seen 2 questions & the 3rd question can't be loaded.
I really wanted this internship but due to the terrible site, I don't think anyone will be able to finish the test.

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4:47 am EDT
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Etisalat shifting!

why etisalat services sucks?

i applied for shifting(moving to a new flat that has ETISALAT LINES) and now its already 3 moths nothing happens? i always call 101 but all representatives are almost have the same advice. "they will the best thing" because i always asked

what do you think of your services?

whats the plan of etisalat for my application?

why no one is calling me just to inform what happen?

if you were ion my place/situation what will you do?

are you satisfy?

thats all i can say when im calling 101 waiting for 30mins after they answer. im tired of getting mad. i dont have the choice just to relax and wait

and they waste my time waiting and going to their main office.but still nothing is happens.
currently we have optic fiber and working fine all they to do is to activate the second port of their optic fiber thats was installed in our flat. (second port for my own router to connect). actually their technician will not do some work for this router shiftng because i already do their work, im the one who install the lan cables (they advice me to buy because they dont provide it)and configure my router. so what fee for shifting 200 drhms? but im tired to argue about that money so i paid already in advance but noting happens i have to wait 2 more months.

i heard a lot of cases like mine.but they they dont had a time to complaint like what im doing now. and also it is useless because this is not their country. but for me i still hope that ETISALAT WILL DO ACTIONS INT THEIR SERVICES BECAUSE WE ARE WORKING HARD JUST TO PAY THEM. WHAT THEY ARE DOING IS ALMOST STEALING. BECAUSE WE ARE PAYING BUT WHAT THEY ARE DOING? NOTHING? THEY JUST THINK NOTHING WILL HAPPEN WE ARE THE ONLY PROVIDER HERE IN DUBAI>>>>>...

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jijunv
, AE
Jun 20, 2010 6:13 am EDT

Dear I am also facing the same problem and these people are real robbers

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4:22 pm EDT
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Etisalat sick service

I have the worst situation no one could have last night was my last annual renewal date for Etisalat
few days back i received lots of SMS from Etisalat to load 50 Dirhams cards and it will be automatically deducted from my account . so i did that
after 12 AM around 1 o clock I got a serious low blood sugar because at that time I came back from a long walk so I was alone in the room and was trying to call my friend and I could barely walk 2 steps I tried lots of calls to my friends all of them but I was not able to make any call because my account was blocked because the renewal charges was not automatically deducted, I called help line some arabic guy was reading some lines again and again I was telling my complaint and he was reading his lines again and again,
then i tried a lotttttttttttttttttt to renew on 122 so i was able to renew around 1:30 in the night and I called my friend to bring something to me to eat, I was almost going to die because of Etisalat

...

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a_s_95
, AE
Feb 18, 2011 7:10 am EST

etisalat are the worst ever

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1:26 am EDT
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Etisalat subject??? all related

Hi,

I know, there's no point in complaining against this company...i would..say this is most unprofessional and stupid company i came across in my whole life.
'Customer Service' sucks, 'Technical Service' sucks, 'internet speed' sucks, 'Billing System' sucks...the list goes on...
I finally got e-vision installed ..which i applied 3 months back...and continuous follow-up!And now it's 48 hrs, the channels are not activated yet...called 101, i was told...'Sir, we haven't charged you yet...so you need to wait...'..what I understood the technician never reported back to the office..about the installation been completed ?...48 hrs...mmmmmmm
Secondly, the internet speed(al-Shamil) is so so so slow(i feel slower then dial-up..he he )...called 101, solution given 'Sir, you can upgrade...'
As somebody else mentioned...101 is helpful...but totally helpless...

what else can be done...just live with it...

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vijayakanthkrishnan
, AE
Aug 14, 2011 5:28 am EDT

my sim card etisalad. when i make recharge that next day if i cheak my balance this one showing -2.75. but me calling at one or two time to local only.recharge 25 aed also 50 aed also why what is the reason?

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3:58 am EDT
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Etisalat refund of roaming deposit

Etisalat is not refunding my roaming deposit even after 9 months of GSM phone line cancellation. The cusotmer care of Etisalat says that they have forwarded the case to the accounts department and no one replies any things just a mail we have receieved your e-mail and will get back to you at the earliest. This has been happening for the past NINE months.

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ronjersan
, SA
Apr 13, 2010 7:39 am EDT

Mobily is not Good why? they selling defective Product and not Refund in my case i buy wimax i found defective and not working but they willnot refund its hard i buy that 530 Sar. but unfortunately no Refund also the costumer Service and Technical tehy know only a very basic knowledge and not friendly. stupid mobily. and when problem occur your mobile phone was block in order you cannot call to costumer services.

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4:34 am EDT
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Etisalat internet

Etisalat have upgraded our building 3 months ago to fibre optic cables stating it would provide a better service. Instead for some unknown reason fried our modem (it was bought from etisalat). so we called them up to say it is not working. this month i have got a bill for a new modem and the visit. It was their fault in the first place to provide a service the crashes their own modem. why should i have to pay for something i didnt want. it was working fine before they came along, and now our internet keeps cutting out and running at about 1/2 capacity.

unhappy customer. do i have a choice to go to another provider? i would really like to switch to Du.

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Majesticn
, AE
Apr 02, 2010 8:16 am EDT

Etisalat,

They say they are here to provide a service for all, what a joke!
I have had poor service for the past 2 weeks and considering we are a business it has effected my work BIG TIME.

They always say a tech is coming yet they have no direct communication with them.

Guess what a tech came but the problem happened again ... What a surprise

I have spent hours and hours on the phone and at one time 48min just to get an answer that did not even help ... very frustrating

I think they really have no idea what Customer Service is.
If i had a choice to go elsewhere i would but they don't even have other Companies that you can move to ... NO WIN SITUATION

If you have a problem ... good luck i had the worst experience with them

And the amount they charge compared to UK charges is the biggest JOKE of all !

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satheesh.v
, IN
Jul 13, 2010 10:06 am EDT
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last nine days my internet not working.i contact daily customer care no body came the attempt the fault

My Account No -[protected]

My name - Vasudevan Satheesh

Please solve this problems immediately

Thank you
by
Satheesh

L
L
liping
, CN
Apr 02, 2010 8:19 am EDT

Hello,
M
How are you doing? Hope you are alright.
Last week, I bought Many items.
it is very cheap and I get it in 5 days. The quality is very good.
The site also sell Sneakers, handbag, purse, jeans, sunglass, hat and so on.
I never forget to share good things with friends.
So, if you are interested in it, you can have a look.
I think you will get some surprise.
This is their : www.newgoing.com
l]

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1:11 am EDT
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Etisalat poor service and techinicians

Dear ALL,
Really I am desperated about this type of a service from a well famoused company, especially from a country where the service is the motto of national slogan - ETISALAT- UAE - . Its the leader in telecommunication industry in this country having wide net work and 'claiming' having good /satisfied customer service also. But just see my problem, My name is NAHAS and my contact no. [protected], I am an account holder of Al Shamil internet connection and in every month I have to pay if I used or not also. When I have shifted my flat to some other location, I have applied to the Ajman ETISALAT office for the trnsfer/shifting of my line on 10/03/2010.
On 14/03/2010 I got a call from a person who introduced me as technician from ETISALAT, asked whether am available in flat or not. I said to him that I am not in my room, nobody is in my room inbetween 7.30 am to 3.00 pm, later you may come. He said that he will call me back, but no response from there side. I have waited 3- 4 days . They forgot my requirement. Later, on 17/03/2010 I made a complaint by their local complaint no. 101, they have replied that some one should contact me. But tobe frank, nothing happend / nobody has contacted me. The benefit is I am waiting for their call and am forced to pay for this period also, for this 10 days that I have not used.
So my question is who is responsible for this poor service ?
Why should I pay for this un used time ?
How can they say its a good service oriented company ?

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Etisalat
, AE
Jul 12, 2011 10:55 am EDT

I am facing the same problem, no connection since 15 days, more then 100 calls to 101, more then 5 visit to Etisalat, Khaleej Centre office, but its of no use.. Very poor service..

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9:55 am EST
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Etisalat waiting for installation

This is complaint i tried to send it to etisalat e-vison but there server rejected because it was full. I applied for the E-vision
on 16/09/09 and today its 12th feb 2010 and i am still waiting. I been promised several times but installation didn't happened. I have my proofs if someone wants to see it.

To whom it may Concern (if someone concern)

I would like to know that is there is anyone who cares about customers…….. it is hard to believe that I have applied for E-Vision on 16/09/2009, 28/12/2009 and 08/02/2010 but still it did not happen. During this time I made several calls to your department which you have named ‘Customer Service’ but nobody helped, I must say they are helpful but helpless.

1. 16.09.2009 I went to Manar Mall Ras Al Khaimah to apply for E-Vision. They promised that I would be happen within 2 weeks……but nobody bother to call to let me know about the progress of my application. Then 25.12.09 I had a call from Etisalat saying that I have to go to Sharjah to collect my cheque which I had requested it APPERENTLY. So I went there but the person from whom I had to collect the cheque wasn’t there. Then I been told to go to another place to collect a cheque which I did.
2. 28.12.2009 I met Yousef Al Badaani (Excellent Guy) who ensured me that It would not happen again so I applied for E-Vision AGAIN. Then three times I received a call from Etisalat to confirm my address ( Why they called me several times I don’t know).
3. 07.02.2010 I went to Etisalat Ras Al Khaimah to pay the bill where I have been told that account has been cancelled and i have to apply it again. So I did. A sales women told me to pay 353 dirham’s but i insisted that I should pay 759 but she said no. Anyway i paid 360 dirham. Then in the afternoon I called Yousaf Al Badaani in Sharjah to make sure that everything is ok but he told me that i need to pay total 659 dirham’s ( you see how competent your sales team is). Any way I paid the remaining balance.
4. 08.02.2010 I went to Etisalat main office again to get update (As if I have got nothing better to do ).They promised me that it would be done today or tomorrow Insha Allah. (But NO JOY).
5. 10.02.2010 Once more i went to Etisalat with a good fate. A member of etisalat sales team called your installation supervisor and he promised that it would be done today but i am very sorry to say that it did not happened again and you company has once again let me down again. Just to let you know that i didn’t go to work today AGAIN.

Is there is any solution for me?

E-vision Account No’s followed by the new one: [protected], [protected], [protected]

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Update by Faisal Habib
Feb 12, 2010 9:57 am EST

Don't have a concept of team work.

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Moemo
, AE
Sep 04, 2010 1:23 pm EDT
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Applied to Etisalat E-vision a month ago... called 3 times to follow up ... emailed them ... nothing!

Way to go :)

F
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fersev
, AE
Jun 15, 2010 7:03 am EDT

To whom it may Concern
I applied Evision last june 03 2010 and after two days i rcieved a call from etisalat confirming my credit card number...unfortunately after that no one call me to install or connect evision after they swiped my card. i called them several times and they will reply the same, I WILL FORWARD THIS COMPLAIN AND THEY WILL CALL YOU...goodluck !until now IM HOPELESS!
waiting for installation...

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11:32 am EST
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Etisalat - land line is not working

Dear Sir I am living in AL Ain . My land line is not working. My land line no [protected] Once the fibre optic cable is installed in my building, From Last week I am not able to use the land line . The voIP light goes on and off and I am not able to make or receive calls . I request you to check and send your service person to look this matter. thanks with regards V.Radhakrishan [protected]

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11:56 am EST
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Etisalat al - shamil

my internet is working too slow since it is 1 mbps it should be fast. this is since 2 days.
my username is WAFIGRC

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18112005diana
, AE
May 11, 2010 7:35 am EDT

Dear Admin,

Pls advise whether it is legal to block website www.ganjawars.com
If yes, can Etislata block it here in UAE. This is a browser game that is based on gamers invest a lot of money in it and when they want to exit, they are not allowed to do it easily by admin. This is privately owned game. Can Etisalat take any action on it?

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ajordan
, JO
Feb 22, 2010 9:11 pm EST

Dear All,
I used to work before in etisalat contact center (internet section), I am not here to defend etisalat, but I will try to give you some general tips and also to answer questions in order to make things better and more clear .I will do my best to reply to each one .
Ali...

--------------
Dear Sir
1. Call etisalat to get the proxy and dns settings.
2. Clear cookies and files saved in your browser
Tools-->internet options-->general tab.

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7:18 am EST
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Etisalat internet not owrking properly

Dear Sir,

Etisalat,

I have a shamil connection, Past almost one month i am having problem with the net...like suddenly the connection cutss of and show the site is not openning error.I have to always restart the modem then it works and have the same problem after it.I heard of the obtics connections the problem is happening can you please inform me what is the exact source of the problem.

Rectify the issue please...can work properly with this issue.

Regards,

Asrar

Example: ( Internet Explorer cannot display the webpage

What you can try:
Diagnose Connection Problems

More information

)

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HAL-9000
, AE
Apr 15, 2010 1:40 am EDT

Hi Ali
Can you please mention how to use static ip with FTTH. I mean if I do ipconfig/all in command promt then two sets of configs(ip address, default gateway, subnet mask, DNS e.t.c) show up. Maybe one is for GPON and the other on is for router. But the problem is that none of these configs work when I try to put in TCP/IP setting box.
Note that I have set uo static IP in my old adsl setup, but the same method doesnt seem to work with GPON.

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ajordan
, JO
Feb 22, 2010 9:04 pm EST

Dear All,
I used to work before in etisalat contact center (internet section), I am not here to defend etisalat, but I will try to give you some general tips and also to answer questions in order to make things better and more clear .I will do my best to reply to each one .
Ali...

A
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ajordan
, JO
Feb 22, 2010 9:03 pm EST

Dear Sir,
1.check your router/modem LED's(lights)
A.DSL light should be stable, if blinking or off try to restart if it still the same call etisalat(in case you have FTTH or Gpon the dsl will be off so only check the internet light)
B. Internet light should be green or blue(according to the device you are using ).
if yes move to next step if red or off call etisalat.
2.Try to use static ip and dns to make yr connection more stable.
3.check your browser settings( PROXY) internet explorer -->tools-->internet options-->connections-->lan settings-->proxy third check box, if its there remove it, if it is empty try to use this proxy
proxy1.emirates.net.ae.
4.clear the files and cookies saved in your browser
tools-->internet options-->general tab.

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5:51 am EST
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Etisalat delayed work for about two months

To,
Etisalat management,
Dubai, U.A.E.

Dear,

Kindly note that i have requested Etisalat Al Shamil connection to be transferrd to new location in Dubai on 19 Nov, 2009 and till date 06.01.10 it has not been worked upon.I had been reminding the customer service for etisalat to work upon my request but all in vain.
Also i wished to submit a complaint against the same but etisalat website does not have anything for it.

Kindly if possible please revert back and solve it immediately.

Sincerley,

Samreen.

[protected]@hotmail.co.uk
[protected]

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7:43 am EST
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Etisalat incoming calls not working

I lost my sim card and got a replacement sim card,
From that date i am unable to receive incoming calls.
This is almost a month and still did not rectified after making numerous complaints with the etisalat.
When ever i call to the customer care, they says we are trying to call your no. . . Hilarious, even though i gave another contact no of du.

How can i resolve this problem is there any telecoms regulatory authorities to take care of customer grievances.

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Rahel Bezu
, US
Sep 01, 2022 8:09 am EDT

I used to have a virgin sim card. But I changed my service provider to Etisalat. After the date I changed my sim to Etisalat I am having problems receiving calls from Du and Virgin sim cards. Sofar no solution from technical support team

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11:12 pm EST
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Etisalat extra charges theft

I am very shocked and dissapointed in how low can the etisalat service level go!
I was checking my credit and i wz shocked to find it
Dhs 551. 5, turns out that i have been charged 3 times for my blackberry fees. . And when i called customer service they said it's a mistake from the computer and then they told me they have no idea when can it get fixed! That it's a common case and lots of people are facing it! And that if i want to use my phone i have to buy credit for more than that! So that i would pay for the computer mistake then one day when they solve the problem they will pay me back. . . Yeah right! So in order to use my phone i have to give them that huge amount of money that is already a computer mistake or else i have to wait indefinitly till they finally find a solution! What kind of customer service is that? And above all what kind of mobile services company does that! I'm grateful i'm prepaid otherwise i cant imagine what kind of fake bills they would have been giving me. This is unacceptable. . . This is a theft!

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Etisalat transfer internet

Dear Sir,

My ETISALAT Internet Account number is [protected].

I had given a transfer application on 4th OCT 2009 for my internet connection.

I had complined directly to Al Salam street Etisalat office 4 times for the above.

Since 4th Oct 2009, my internet connection is not yet transfer.

My home located at Al.MUROOR, behind the ABUDHABI CO-Operative Stores, ABUDHABI.

The Fiber Optical connection box is available inside my home. Please see the picture as I attached.

Around 49 days I lost my internet connection. After so many follow ups directly and over 101 phone, there is no response from ETISALAT.

As an expatriate living in UAE’s capital city, I am struggling for internet connection every day.

Please kindly response as soon as possible.

Thanking you,

Yours Sincerely,

K.Balasundaram

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shahul
, AE
Aug 10, 2010 2:23 am EDT

Yes completely agree with You as I have lost almost sixty days like this and in many things they misguide the ordinary peoples.

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