SUBMIT A COMPLAINT

Etisalatclosing down the account etisalat dubai, uae, [protected], dumitru valentin dumangiu

Before leaving Dubai, UAE, to relocate our self in our country, Romania, we have tried to close down the Etisalat account. The 1st request was on 22nd October 2018, [protected] . On 29th October 2018 the account was still opened, again we have received a new number: [protected] Seems on 6th November 2018, after hours spent with Etisalat's people, the account is closed; on that time, we have received this number [protected] which represents "Request Captured Successlully. Subrequest No. [protected]".
On 01.12.2018 we have received by mail the November 2018 invoice. We are not sure if the account is closed, so please, if you can check this for us.
We have to mention that on 29th Oct'18 we paid AED 377/- for full Nov'18 invoice, only in this way, Etisalat people from IBN Battuta Mall, Dubai were able to proceed with the closing our account.
Except that we want to be sure the account is closed (we are not living anymore in Dubai), we are requesting those AED 377/- for Nov'18 month to be paid back to us, because are extra money. We want to inform you that we left from our apartment, in The Gardens, Building no 129, apart.13 on October 29th. Therefore the apartment was empty since that date.
To refund us the last payment in value AED 377.00, please find the details below and we are attaching here also the official letter from our bank with the bank details:
Account holder: DUMITRU VALENTIN DUMANGIU
Account IBAN No: RO91INGB0000999908562142 (USD)
Bank: ING Bank N.V. Amsterdam - Branch BUCHAREST;
Address: ROMANIA, Bucharest, Bulvard IANCU DE HUNEDOARA, No 48, District 1;
Bank Swift: INGBROBU;
Cod BIC: [protected]

We are looking forward for your help and reply. In case you need any other information, please, don't hesitate to ask us.

Yours sincerely, Dumitru Valentin Dumangiu [protected].665)

Etisalat

Du
Dec 11, 2018

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