Etisalat / Very rude and irresponsible behavior of customer service!
Dear Respected H.E. Mohammad Khalfan Al Qamzi,
(UAE Minister of Economy H.E. Mohammad Khalfan Al Qamzi,
Chief Executive Officer of Etisalat)
I am very sorry to inform YOU that I have decided to formally file a complaint against a certain “Khalid”, one of your employee/staff at the Mall of Emirates, working in Virgin shop – section Cellucom an Etisalat service handling section with regards to the severe and worst experience I have ever had in my 25 years in UAE.
To wit, that today (18th of October 2008), in the morning when I go to buy a BlackBerry Bold mobile from Emirates Mall – Virgin – Cellucom, then I ask the new BlackBerry Bold mobile he said to me we cannot give the mobile with out SUBSCRIPTION, immediately I said to him (Khalid-Etisalat technician) I already subscribed (for your refernce-[protected]) Unlimited Global connection, but again he said to me they need to presubscribed the connection, immediately I call Etisalat and our IT department the same they said to me no need any subscription because I have already subscripted blackberry service.
What concerns me is Khalid’s unwilling to give assistance to me as I requested. On the contrary, he rudely and arrogantly insisting my requested item that is New Blackberry Bold Mobile.
It means he don’t know how to deal with the customers and I said to him I need to talk with your Supervisor and am waiting there 20minutes after that the supervisor come and he talk with me rude words and unrelieved character with me at all.
Thanks & Regards
Bassam Al Nasouri
Labour Relations, Accommodations & HSE Manager
Middle East, Qatar
Office : [protected] / [protected]
Fax : [protected] / [protected]
Mob :[protected] / [protected]
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