[Resolved] Etihad Airways / unethical behaviour by staff

Abu Dhabi, United Arab Emirates

I am writing to complain about inappropriate and unethical behaviour by etihad staff. I was travelling with my wife and son to Bangladesh on 8th April 2018 (eticket [protected]/337/338). We met Mr Madan Sapkota at the check out counter. As my wife was Nepali hence Mr Madan wanted to help us since he was from Nepal as well. During the conversation, he requested for mine and my wife's number so he could inform us when its time for boarding.
At first, it seemed as a kind gesture from Etihad employee. Unfortunately, he has started sending inappropriate messages on watsapp and IMO. He even pestering my wife to meet him while in Nepal.
I am highly disappointed by the unethical behaviour by an employee from such a reputed organization like Etihad. Employees as such are jeopardising the image of Etihad. I am requesting Etihad to look into this matter on priority and make sure customers are not harassed by staff in future.
If you require any further assistance please do not hesitate to contact me on [protected].

Sharif Ahmed

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Etihad Airways Customer Care's Response, Nov 23, 2018

    Hello Sharif, we are very sorry to hear about your experience. Please send us your booking reference and a screenshot of the messages that have been sent to your wife, in a private message on one of our social media channels. (Facebook, Twitter, Instagram) Our team will then look into it on priority and investigate this case. Thank you. *Marc

Nov 19, 2018

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