[Resolved] Etihad Airways / retro claim - missing miles
I travelled with Etihad with my wife and kid on 23-December from Dublin to New Delhi. I have a guest account ([protected]), my wife's ([protected]). I did web-checkin before travel and provided these guest numbers while check in. Still miles have not been credited to my account.
Also post travel, I waited for few weeks then wrote to Retro miles email ID - [protected]@etihadguest.com and also to [protected]@etihadguest.com for claiming the missing miles and sent multiple follow up emails.
There is hardly 1-2 responses yet to the emails which says - its under processing. There is no good response and resolution of the matter.
Also your online miles claiming portal doesn't work anytime. I had complaint about it 1 year back and they told, it will be corrected soon which has not yet done.
I hope my missing miles will be credited soon.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Etihad Airways Customer Care's Response, Feb 13, 2017
Hi there, we regret your miles were not credited yet on your account.
Could you send us your booking reference so we can follow up on this for you? *Sky
Etihad Airways Customer Care's Response, Jan 21, 2018
Hi Abhi, having checked your booking reference, we have found that EY8855 was operated by other airline, therefore you may provide your boarding pass along with your Etihad Guest account to [protected]@etihadguest.comto claim missing miles. Thank you. *Zozo
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