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3.8 1402 Reviews

Etihad Airways Complaints Summary

973 Resolved
429 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Etihad Airways reviews & complaints 1402

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9:46 am EST

Etihad Airways baggage service after arrival

i am a frequent passenger of ethihad for the past few years. Being a gold class
member i have been reciving my baggage terribly late. Most of the time i recive my
baggage at the end after eveyrone else recve theirs. I had informed this matter to the authorised ethihad staff also to the station manager but no action had been taken about it.Its been happening to me quite some time and recently 2 days back.Its really sad no action is taken hope you can find a solution for my problem

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5:19 am EST
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Etihad Airways triple charge during online check-in and seat reservation

Dear,

While trying to check-in passenger Beatrijs Schoutteten on-line for the Etihad flight from DMM to Brussels on Thursday evening 13/12 (booking ref. W64YWO ) was our credit credit card charged 3 times?

At 13:25 on 12/12/18, the credit card was charged a first time for 170 SAR for selecting a seat.
At 13:27 on 12/12/18, the credit card was charged a second time for an amount of 226 SAR?
At 13:29 on 12/12/18, the credit card was charged a third time for an amount of 170 SAR?
The attached picture shows those charges.

Problems were experienced while trying to check-in on-line as the website.
May I kindly request you to cancel the second and third credit card transaction which are clearly incorrect.

Best regards,
Beatrijs Schoutteten

[protected]@yahoo.com
mario.[protected]@mattex.com
00966 / [protected]

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1:27 am EST
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Etihad Airways they offering me a job, most of the people say that this is the fake company please u should take action

Hello sir,
Most of the people are spoiling their lifes from this [censored]y company please take actikn and save the lives. As you can see the most of the complaints.. The company make fools the people, they don, t know shat they are doing [censored]y things. Please strickly take the action to those fraud team. That is your responsibilty to aware the other innocent people who are next target of this fraud company. Please please let do the action.
Thanks

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10:48 pm EST
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Etihad Airways lost baggage

Can someone please help.
I have flown twice this year with Etihad from SA to NZ. And both times my luggage did not arrive with me.
I arrived on 30 Nov and my baggage is still not found. I also struggle to get hold of someone on progress. The website just say tracing. Check later. We are 3 people who travelled together and none off our luggage arrived.
I also had a very bad check-in experience at OR Thambo. Check-in took more than two and a half hour. Did they not do something wrong. I really need some answers!
This is not the service I expected from Etihad and I am greatly dissapointed.

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3:58 pm EST
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Etihad Airways inappropriate behaviour

Dear Tony Douglas, CEO Etihad Airways

Re: PPQIED

I am writing for your kind urgent attention regarding today's incident on Abu Dhabi Airport at 1st class checkin counter.

I am a Gold Etihad Guest. My flight EY 151 departure time was 9:25 am from Abu Dhabi to Chicago (Business class ticket) on 23/11/2018. I reported 2 hours earlier on the 1st class checkin desk as all other counters were busy.

First, I was told that the flight is closed. On my request, when the staff tried to check me in they said that ESTA visa is on the attached previous passport which should be on the new passport although the previous passport was not expired and the new pass passport was issued due to additional pages. I requested that please check me and let immigration decide as I have travelled before several times when both passports are attached together and my ESTA visa is valid until 2019.

Unfortunately lot of time was wasted during that conversation. During this time I made an other application for ESTA and received immediate approval. Unfortunately, the staff still did not check me in.
My flight departed while I was still sitting at checkin desk and then they asked me to pay penalty/ airfare difference for next available flight in Business class on 24/11/2018.

I wait for your early response.

Best regards

Muhammad Tahir

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7:49 pm EST
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Etihad Airways hand luggage and baggage

Hi this is Syed Ali travelling from Chennai to Kuwait.
If I wont allow Hand baggage and check in baggage then u should have to clearly mention while we r booking ticket to our destination. Suddenly when we came with both baggage to drop in check in counter y should u not allow at once and irritating customers wat if uneducated n senior citizens will do that will the check in will not allow, if u r not allowing excess baggage then its k, we brought exact baggage also if u would not allow then do BUSINESS on footpath dont keep good n great names like Etihad n do such irritating n nasty things with customers...

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1:21 pm EST
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Etihad Airways paid round trip - booking team refusing to book return ticket

I paid and booked a round trip in Etihad airways from New york to bangalore and travelled in December. After that I paid a change fee and then converted to a open ticket for my return journey as ticketing team convinced me that this ticket is valid for 1 year and I just have to pay the fare difference. I have been trying to book the ticket the last 3 months and every time they refuse to book the economy ticket and say that reissue tickets are only available from business class and it will cost be $4000. Everyone can see that Etihad economy tickets are available from $500 on all websites. I tried to escalate the issue many times by email and phone but I only get standard response. This policy is a complete scam - they are not allowing the customer to book a return journey even though I paid for the round trip. Instead they are asking to pay $4000 when the new ticket price itself is only $500 (this ticket price comes up in every website). I need a refund of my return portion and I never want to fly in Etihad again. If they cannot refund then I need them to book me an economy ticket, which is available on all days. My ticket expires in December and Etihad is making sure they do not resolve this issue before that.

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6:24 pm EST
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Etihad Airways unethical behaviour by staff

I am writing to complain about inappropriate and unethical behaviour by etihad staff. I was travelling with my wife and son to Bangladesh on 8th April 2018 (eticket [protected]/337/338). We met Mr Madan Sapkota at the check out counter. As my wife was Nepali hence Mr Madan wanted to help us since he was from Nepal as well. During the conversation, he requested for mine and my wife's number so he could inform us when its time for boarding.
At first, it seemed as a kind gesture from Etihad employee. Unfortunately, he has started sending inappropriate messages on watsapp and IMO. He even pestering my wife to meet him while in Nepal.
I am highly disappointed by the unethical behaviour by an employee from such a reputed organization like Etihad. Employees as such are jeopardising the image of Etihad. I am requesting Etihad to look into this matter on priority and make sure customers are not harassed by staff in future.
If you require any further assistance please do not hesitate to contact me on [protected].

Regards,
Sharif Ahmed

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Aliasger Shaikhadam
, US
Oct 13, 2021 11:05 am EDT

Dear
My flight was today 13-10-2021
i book 3 tickets
ticket mention name as per passport name front page and last page name
but counter staff not accept
she told me if you want travel pay $100 each passenger
i request no have money plz check my name in ticket same as passport mention
but etihad staff not allow
i cry with my kids
after i pay Indian rupees 24000
i arrange money from another unknown person
but its very bad service from etihad staff in ahmemdab

plz refund my money

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11:44 pm EST
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Etihad Airways Multiple debits to my bank account for air tickets booked online

Dear Team,
I have booked my tickets on 09/11/2018 . The booking was done onlilne using my Axis Bank Debit Card. The total amount Rs. 75051 for 3 tickets from delhi to athens, was taken on 9/11/2018. However there were 2 debits of Rs.25017 on 15/11/2018 again quoting the transaction of 09/11/18. Thus there is a debit of Rs.50, 000/- extra in my account for a transaction that i have not done.

Request you to reverse wrong entries done on 15/11/18.

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10:47 am EST
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Etihad Airways im complaining about the delay of my flight

I was traveling from Bahrain-Abu Dhabi-Belgrade on 2nd of November. My flight from Bahrain was supposed to depart at 10:45 pm but it was late and I didnt make it on time for my flight Abu Dhabi-Belgrade at 2:15 am. Instead they gave me a ticket for Athens at 9:15 am and there I had to wait for 4 hours before my flight to Belgrade. I had more then 7 hours to wait at Abu Dhabi airport, I am 5 months pregnant and I had to pay for a hotel at the airport ( I'm sending you a receipt).
I am asking you to recompense my loss by giving me refund in the amount of the return ticket i paid for my flight Belgrade-Abu Dhabi-Bahrain.
If we are not able to make a compromise I will hire a lawyer and try to protect my legal rights on court.
My name is Miona Nikolic, my passport number is [protected], number of my bank account is [protected] at Telenor bank, Serbia.

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Etihad Airways managing booking on line and checking in

My wife and I are travelling from Heathrow to New Delhi via Abu Dhabi on Thursday 1/11. I have been trying all afternoon to update my personal details and check in. Your website will not accept any updated details and will not allow me to check in. So far I have tried 15 times! There is no on line helpavailable so I tried calling Etihad Customer Service. On the first occasion I did get an Agent to answer but he abruptly and deliberately hung up on me without bothering to listen to my problem. On the next occasion I went to Option 1 and the automated message told me to manage my booking on line and then terminated the call. I have now been trying for nearly 3.5 hours without getting anywhere and have asked my Travel Agent (Lumle Travel) to look into it.

I am genuinely astounded by the poor service and lack of care from Etihad Airways - an airline which I previously understood to have a good reputation. Can you please help me?

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5:21 am EDT

Etihad Airways online check-in procedure

On Monday the 22nd of October 2018 I tried to check-in online as I usually do. Unfortunately, I was not able to do so. Please refer to my screenshot attached. As far as I am aware of checking in online allows me a 20% discount for excess luggage up to 48 hours prior to departure.Due to the amount of excess luggage I wanted to pay with/use my guest miles. I explained the issue to the staff when I arrived at the airport for check-in. I was told by the staff that it's impossible to pay with guest miles at the airport at all. Unfortunately, I was not aware of that at all. I had to pay the full amount AU$1099, - by credit card at the check-in desk. The response I received regarding my email was a random copy of the standard check-in procedure which I can read on the ETIHAD homepage anyways and is not related to my question and inquiry at all. There was also a note about an ongoing investigation.RE: Failure online check-in [INTR:[protected]]. On 30/10/2018 I received another email about the outcome which includes the following: Etihad Guest [ACCT:2458685] "Dear Mr ..., This is to inform you that, since your flight has already been completed, our team will not be able to perform investigation as to why you were unable to check-in online. We sincerely apologize for this inconvenience.For future reference, if you are unable to check-in online, please provide us with the screenshot of the error received or call our Contact Centre for assistance before your flight.We appreciate your understanding in this regard.If you need any further help, please contact us.Kindest regards, "
Unfortunately, I am absolutely no satisfied with the response and outcome. I understand, that it is not the staff's responsibility and fault for what happened. But I strictly followed the procedure which was established by Etihad. The error message"Sorry, we can't check you in online. Don't worry, all you have to do is show your payment card at the airport check-in.[E3]" which popped up while the system or software failure occurred, was programmed and established by an IT specialist on ETIHAD's behalf. Someone must have given instructions to submit this message in case the system does not work properly.
There is nothing associated with calling/contact Etihad immediately and sending a screenshot as suggested afterwards. Why would I do something differently, if ETIHAD'S policy and the system error message does not require to do so?
At this stage I am pretty upset about the efforts Etihad put into this case.
I consider myself being a loyal ETIHAD frequent gold status member so far. But experiencing difficulties in this extend, I contemplate to return to my previous airline as a frequent member and will stop over in Dubai in the future, hoping there will not be any kind of such reference. It is not about the result, but the way of treatment, like:sorry, we can't do anything about that. I can't see any efforts in any way, which makes me thinking of stepping back from ETIHAD. I can hardly recommend the airline after this incident.It is not my fault when the online system does not work properly, nor am I in charge for the right procedure which is not even supported by the online platform. Regards Holger

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8:50 pm EDT
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Etihad Airways luggage damage claim

Like to refer to DPR SINEY12083 summited by arrival services at changi airport Singapore for claim of damaged luggage caused by mishandling during our trip in Dec 2017.

It has been closed to a year since the case was reported, assessed for claim, but no response from your airline.

We are totally disappointed, hope you could look into the matter immediately.

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3:11 am EDT

Etihad Airways no commitment what is promised by agent

Worst Airlines -- Never travel on this airline

I'm trying to postpone my return journey ticket. When I called the customer service, agent provided a fare diff of $368/- ($148 + $200 + $20) for changing the return trip from India to LAX, after keeping me online for more than 1.20 min.

Just before I provide my CC information, the call got disconnected w/o any notice. During the call, agent promised to call back, if the call is disconnected just in case, but that never materialized, though the call dropped.

When I called back again, other agent picked up the call and mentioned that she can't give that price for ticket change and the new Price is now $632+20.

This is merely cheating from Airline side and they are ripping passengers.
I spent more than 5 hours on phone with different agents to change my wife's return ticket but finally no use.

Regards
Ram

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Etihad Airways poor and disgraceful advice including mis information from contact centre advisor

Good evening

I wish to complain about both the non, and mis information, given to me by an Etihad Advisor back in England. Firstly, I'd like to explain the devastating reason I had to fly to Abu Dhabi.

On Saturday 13th October my dear daughter Kate Wells (a Deputy Head at an Abu Dhabi school) called to break the devastating news that she now has breast cancer.

To get to her as quickly as possible, I telephoned an Etihad Advisor on Monday 15 October (confirmation e-mail received at 15.52) to book a flight as soon as possible so that i could be with my daughter for her many scans and tests. I explained all of this to the gentleman advisor. I am not a frequent flyer and friends suggested I ask if there's an option for an Open Ticket. Which I did do. I specifically and precisely told the Advisor I had no idea when I'll be returning to the UK. I just needed to get to Abu Dhabi to be with my daughter for as long as I could.

The Advisor understood what I was saying to him. I was booked on to flight EY12, 09.35 from LHR. I was told he will book me on a return flight on October 31st. I immediately told him I do NOT want to return on 31st October as I need to spend as much time as I possibly could with my daughter. He assured me this was just a temporary date and when I arrive at Abu Dhabi there would be no problem changing the return
Flight to another date.

I can absolutely promise you that the Advisor made no mention to me whatsoever of any Admin fees and flight rearrangement costs/charges for changing my flight back to the UK. There is no way I would ever leave my daughte, who was in great need of family support, after only 15 days! She had a biopsy two days ago and her chemotherapy will commence possibly Tuesday 4th November. Finding out today about these added costs came as a total shock to me. It seems especially unfair when I hadn't even been informed about any of this in the first place. It's an added complication I could truly do without whilst trying to support and help my daughter.

The total lack of customer service, and non information of company policies that were not outlined to me from the outset - when i actually asked him for his help and advice in the first place - is truly appalling and disgraceful.

Before we knew our daughter was seriously ill (medical documentation for proof is available) my husband and I had booked flights to visit her for the Christmas period and return early January 2019.. Due to the change in our daughters circumstances I shall be stopping here longer once again. I am more than happy to pay extra for this service now that I am aware of your charges.

Otherwise I couldn't fault my very first Etihad flight. The entire flight crew were extremely helpful, kind, friendly and courteous. The aircraft landing was the best I've ever experienced. I also spoke to a lovely stewardess on the flight to Abu Dhabi about having been told I could easily change my return ticket to another day.

I don't wish to be disrespectful to you in any way at all, but I do feel there might be a need for extra staff training to ensure all Etihad telephone Agents are able to provide an excellent and full customer service.

My details are as follows:
Mrs Wendy Victoria Wells
Booking Reference FPJXUS
TICKET [protected]

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4:55 am EDT
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Etihad Airways the entertainment system not working and the issue on the baggage weight.

Dear sir / madam,

I and my wife are on a trip to london and have travelled from mumbai - abudhabi, abudhabi - manchester vide pnr no. Darzbt and wryast (ticket attached). Please also find attached an economy ticket issued by you (pnr no. Yktgcu). We are shocked to observe that the baggage allowance of business class (on which we are travelling) is 40 kgs per passenger, while the baggage allowance in economy is 45 kgs. I am a regular traveller by various airlines and this is the first time I have realised that the baggage allowance in economy is more than the business class.

Looking forward to an explanation for the same.

Further wish to put on record, that my abudhabi - manchester sector on 19.10.2018 (flight no. Ey15), the entertainment system and control panel for the same was not functioning. On complaining about the same the flight purser reset the system, but it still did not function. Hence I have travelled for almost 8 hrs without any entertainment system, which please note.

While this is my first travel in etihad (business class), the above experience has left quite unpleasant memories.

With regards,
Rajesh g. Duseja
Mob. No. [protected]

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Etihad Airways denying boarding pass

I have not been provided with Boarding Pass for Flight No. EY0256 (from Abu Dhabi to Kolkata) scheduled on 22nd October, 2018 at 13:45 hrs, instead of having a confirmed Ticket No. [protected]. In stead I have been provided Boarding Pass for break journey (from Abu Dhabi to Mumbai and then from Mumbai to Kolkata) which was scheduled after 8 hours (vide PNR : RLNEKP and PNR : NZRMKN).
Again, after arrival at Mumbai on 23.10.18, my baggage were missing. So, again the flight to Kolkata was missed. The baggage was delivered to me after 9 hours of arrival at Mumbai. Then I was provided Air Ticket and Boarding Pass for Kolkata in Jet Airways, Scheduled at 19:10 hrs on 23.10.18.
Altogether, I have been late for more than 24 hrs for no fault of mine and I faced extreme harassment.

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Update by Arief Ali Mondal
Oct 24, 2018 1:01 am EDT

Tickets and documents enclosed.

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Etihad Airways unethical treatment of passengers

ETIHAD COMPLAINT-

Flt EY0016 due to depart MAN 0905.
My booking reference YBVKBP
Departure Sunday 30 Sep 2018 to Abu Dhabi Airport

Flight terminated after remaining on tarmac between 8.10am and approx. 2.30 pm. Reason for delay initially stated as congested airspace over Europe & Turkey.
Later changed to an "indication on the flight deck that only needed paperwork to be sign and we would be on our way", after several complaints we were not being updated.
The pilot promised updates but failed to adhere to his own deadlines and we constantly had to ask airline staff for information, with zero response as the pilot makes the decision.
No food or drink was offered other than a cold chicken shawarma and a small packet of crackers over s 4-5 hour period. We requested an alcoholic drink and was told that they could not be served whilst on the tarmac. I later discovered from one of the Business Class passengers that they had been served champagne, - double standards!
No breakfast or other food served despite not having eaten since 4am that morning. Requested complaint form but told by cabin staff to do so online.
Requested wi-fi to notify family regarding delay. Advised by cabin staff that no internet would be available until we were airborne.
We were eventually told at approximately 2.00pm to disembark in sequence according to our various final destinations, that involved connections.
Only a few of us were grouped together in the air bridge and told we would be taken by coach to a hotel, there was still a large number of passengers on the aircraft that were unaware. When contacting Etihad, some passengers were told that the Etihad staff that were boarding the overnight passengers onto the coaches to take to the local hotels were told their next flight they would be on and the pick up times for that flight to be met, this is simply not true.
No further relevant information was given to us either prior to boarding the coach, on it or at the hotel. Some passengers received emails during the night telling them alternative flights they should have got on, however passengers only saw those emails when they rose from their beds, by this time it was too late. One passenger was given 45 min warning to get to departures or face another delay. No Etihad representative at any stage called a meeting to brief us on our onward flight options, either that evening or at breakfast. The only information was a handwritten note at reception advising us to contact an Etihad number. When called, it confirmed that they would only deal with those who had booked direct through Etihad.
A few of us therefore went over to the Etihad desk at the Departure lounge in Manchester and were informed that the desk had been closed for months!

No one was available to speak to us
Many apssengers were convinced that the pilot held on and on, keeping us all on board! This in effect kept the crew on board and eventually the crew and cabin staff went out of hours and then could not fly us anyway. If a new group of cabin and flight was to have been called out, this would have been at a huge cost especially flight crew. When checking in the next day Etihad staff at the departures told us that the aircraft that went tech was then flown back to AbuDhabi early hours of Monday 1st October.

Prior to leaving the airport for the hotels we were told that we were all going to be flying on the EY16 aircraft, early hours of the 1st October. When we were eventually told by email on Monday 1st October and given a new flight EY 22 the passengers that had already been delayed for 36 hours then had to que behind the EY 22 passengers, this then caused a large number of husband and wife couples being separated due to the overcrowded and dis organised flight.
The whole situation was a shambles. If this is to happen again I would be happy to be interviewed by your HR staff in order to give some positive pointers to anyone planning future contingency matters. In the meantime, I am here formally claiming the full compensation that is due to me. In accordance with the European Commission's Mobility and transport regulations you are obliged to refund me 600 euros, and I trust you will do the honourable thing and contact me to arrange details of my bank account.

You placed your airport duty manager-Mr. Jamil Hafesji- in a very difficult situation. Thanks to his valiant attempts, and no thanks to your poor contingency planning, we did manage to get accommodation but this in no way helped to ease a 36 hour delay and subsequent deep disappointment and embarrassment at being absent from our planned Monday 1st engagements.
You can contact me on +44 (0) [protected]
Yours truly,
Peter Kormylo

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Etihad Airways flight delay/denied boarding

My name is Julie McGregor and I traveled with my young son Hayden Martin. On the 28th of March 2016 I boarded a flight EY486 from Dublin to Abu Dhabi due to take off after 2200 hours in the night after traveling through out the day which is where I come to this connecting flight to Perth Australia. When we had landed in Abu Dhabi to change to our connecting flight there was approximately 7 to 7 and a half hours delay in total through out the night. We had a delay in boarding of up to an hour and then we were allowed to board, we boarded the flight and were left waiting to take off for nearly 2 hours on board to then be told we needed to be removed from the plane. We got off the plane and we're given vouchers that allowed us just about enough for a slice of pizza and a drink that was between me and my son! So I had given the slice of pizza and drink to my son as he was only reaching 4 years old bearing in mind I had no buggy for him to sleep in as it was checked in after we had boarded our flight from Dublin and the worst was there were no buggys available around the airport to let my child have a sleep either. When we FINALLY got a call over the intercom to go to a gate (3 or 5 not sure it was a low number), which was about a 10 minute walk through the airport to this gate to be met by NOBODY, no body was there for another number of hours to give us any reasons to why we were delayed, to why we were being put through this awful experience for the money we paid to travel with this company surely we should have been given a reason but we were not! I traveled on my own with my son and cried in a corner terrified of the strange country I was in and how the hell am I ment to find my family, WHEN will I get to see my family how long will it take. It was over a bereavement I was traveling in the first place! To be treated the way we did and be hungry and thrown from gate to gate with no answers had terrified me from traveling not only long distances but even short ones for that matter. And still I am clueless to why we had to go through this.

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Etihad Airways flight change

I travelled to austrailia on our honeymoon with etihad on 2nd of october 2018, we flew from glasgow to dublin and then from dublin to abu dhabi anf then on to melbourne. the flights were perfect and all on time and had no issues. then on tue 9th october i received a text message to say our flight from dublin bk to glasgow was changed from 18.30 to 10.00 tht morning on 17th october even though we did not arrive to dublin until 15.00. i then spent 3 days trying to get through to etihad to get this matter resolved ruining 3 days of our honeymoon with the stress as i was travelling with 2 kids and did not want to be stuck in an airport for hours trying to sort this out. i have now got a phone bill for over £100 due to phoning for these 3 days to sort this out to be then placed back on the orginal flight we wer on in the first place.

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Update by Emma Reid
Oct 21, 2018 2:59 am EDT

The booking was booked through etihad direct and it was not them that changed flight as i already spoke to them and they advised me it was etihad that had changed the flight and they didnt understand why as they flight was still available and was only the 4 of us that had been taken off.

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Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

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Contact Etihad Airways customer service

Phone numbers

+1 (800) 266-7883 +44 345 608 1225 More phone numbers

Website

www.etihad.com

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