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Etihad ticket purchase cost 3% extra to US customer
Beware of the Etihad Airlines's worse ticketing and customer care
Etihad Airlines NYC ticketing worse customer care
Etihad NYC Ticketing, Rockefeller Center, 600 Fifth Avenue, 20th Floor
Etihad Airlines so called the winner of 2009 world's leading Airlines awardhas so poor process of selling ticket to US customer that charges the 3% FOREIGN TRANSACTION FEE on the credit card purchase with out informing it's customer. The 3% fee is huge amount when someone purchasing international ticket of worth $3000.00. The real issue is this is acknowledged as mistake form Etuihad customer care and NYC ticketing department and the fee is not refunded yet. Above mentioned employee and customer care in general has been complete ignorant to all request and follow up emails / phone calls.
I bought tickets from Etihad from JFK (NYC) to DEL (India) in October 2009, these tickets were purchased thru US travel agent address below
Venkat Rao
Aries Tours and Travels, Inc.
8828 Stemmons Frwy., Ste.#139,
Dallas, Tx 75247
Ph.:[protected]/7263
The travel agent made the transaction in US using my credit card.
In my next credit card statement a FOREIGN TRANSACTION FEE of $88.20 shown in addition to the actual ticket price. I reported this to the travel agent and Etihad customer care. This was accepted by Etihad customer care as mistake the transaction issued from their Abu Dhabi office that caused the Foreign Transaction Fee and promised to be refunded back. I submitted the credit card statement and all information to Etihad NYC ticketing department.
Even after 3 months of wait, I have not received the FEE $88.20 returned back. I have been sending follow up emails and calling NYC ticketing finance department so far dozen+ times but no response.
[protected]@etihad. ae,
[protected]@etihad. ae,
[protected]@etihad. ae
[protected]@etihad. ae
Following two employees from (Etihad NYC Ticketing) Catty Beltran and Faheem Haque, who acknowledged the complaint and received all details on issue has been completely ignoring my emails and voice messages (12+ emails follow ups and many voice messages left on Mr Haque's phone.
None has returned the call and no action is taken to refund the transaction fee charges. The customer care department was useless they could not help of this issue and NYC ticketing and Finance department has not done anything.
I never had such a painful experience with any customer care and I will never ever travel Etihad.
Reservation reference *4VDPT9.
TKTS: [protected]/049/051
The complaint has been investigated and resolved to the customer’s satisfaction.
I have same issue with foreign transaction fees. I purchased tickets to Hyderabad, India on Jan 18th 2013 and was charged foreign transaction fee of about $70. I have tried emailing and calling customer service department of of no use. In fact they state they don't have my email anymore and asked me to resend them again which i did today (03/29/13) . Not sure what i need to do to get back my refund.
If you have recently purchased airline tickets for an international flight with your credit card, you may have been charged a “foreign transaction fee.” Contact Jerome Noll via email at jnoll@mdpcelaw.com or Melissa Wu via telephone at [protected] for free legal assistance in recouping your losses.
I had the same situation. After unsuccessful attempts to get the Foreign transaction Fee back, I filed a complaint at https://www.ftccomplaintassistant.gov/ Action may or may never be taken, however, no harm making an attempt to make a change to warn future cusumers like us. More complaints the better.
I have similar issues with Etihad Airways. My issue relates to refund of tickets that I cancelled about 2months back. My tickets were refundable tickets and I have gone back and forth many times with the company but no response is received. I have yet to get refund of $2200.
In any case, I am planning to either notify my credit card company or sue them in the small claims court and see how it goes. I am never flying with this airline again.