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3.8 1402 Reviews

Etihad Airways Complaints Summary

973 Resolved
429 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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1:58 pm EDT
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Etihad Airways etihad guest gold : impossible to claim miles

Climbing to Gold member status in less than 2 years, I thought that my loyalty to Etihad would be recognized however this doesn't seem to be the case.

As of October 2017 (8 months ago), I am still waiting for missing miles to be credited to my account. Out of 12 flights, 3 have been credited after months of waiting and 9 are still pending.

I'm losing my patience but the only replies I get are the copy and paste standard "we are looking into your case and will get back to you"... Imagine if they weren't looking into your case after 8 months of waiting!

I haven't been able to make any bookings with miles since they simply aren't being credited. I simply can't understand why Etihad Guest takes so long when all other airlines (Cathay Pacific, Alitalia, Czech Airlines, Delta, Lufthansa, LOT Polish, German Wings, etc.) credit partner airline miles within a week maximum. 8 months is simply lazy and sloppy.

The case number is INTR: [protected] in case anyone from Etihad has the desire to genuinely look into it. I am still waiting to be called by a supervisor but I guess they don't dare to contact customers.

At this point I ask for 1) compensation through Bonus Miles or a ticket, 2) A deadline for all 9 pending flights for when the miles will be credited.

Regards

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Update by flyby90
Jul 05, 2018 2:24 pm EDT

Update: my claim from April is still on standby. The reply I got is the copy & paste reply of:

"We understand that a response with regards to your query pertaining partner flights has been pending for some time, for which we would like to apologize. Please allow us to clarify that there is an internal process involved that may take a period of time for resolution."

How can 3 months be considered an acceptable period of time for resolution? And how can someone still have the courage to try to explain there is an internal process involved that may take longer than 3 months!? (From experience they can reach 8.5 months).

Furthermore I did not get any reply about my request for a) compensation or b) extending miles validity seeing as it took 8.5 months to have miles credited and in this time the Etihad guest account was essentially useless.

Update by flyby90
Jun 22, 2018 4:28 pm EDT

Update: socialmedia@etihad.ae has decided to look into the problem and has immediately credited the points for 2 partner flights and informed me that a third is not eligible. I'm happy to see that they have been able to act so fast and "wake up" Etihad Guest Gold staff from their 8 month hibernation. Now it just leaves some remaining flights to be credited, hopefully I can mark this complaint as RESOLVED soon!

Thanks socialmedia@etihad.ae staff

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It took almost as long as giving birth, but finally the miles have been credited!!! I'm under the impression that the Etihad social media team is directly employed by Etihad, while the Etihad guest team is outsourced call centers who couldn't care less. The amount of tier miles credited I believe is incorrect, but at this point I don't care anymore. I'll finish finish my 8 flights I have left with Etihad this year, then end it there. I've seen that with just 2 business class round trips I can already get into Elite status, plus it's valid throughout the OneWorld alliance. Etihad guest no longer has partners for tier miles and anyway getting the miles is pure torture. It's just not worth it.

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Etihad Airways poor service inside ey 654 dated june 14 2018 cai to auh

I am Hoda Diab Ferig with reference code NODOAE flying now to AUH. The flight is extremely cold and cabin crew rejects to distribute blankets due to only 5 available to all passengers.
This is not acceptable from Etihad airline and I am very surprised to see such things happen in big airlines like you.
I would like to know what action will be taken and if you have no solution please let me know.
My contact during my visit to Abu Dhabi is [protected] or e mail [protected]@hotmail.com.

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Etihad Airways refund not received for cancelled flight having paid for upgrade

Etihad Airways [RQID:642782]
My wife's flight EY460 to Melbourne on 17 May and was told originally that as Etihad Airways had cancelled the flight a refund would be forthcoming.
However I am now told that "it is not our policy to refund the amount paid for the upgrade bid" under our terms and conditions.

Note clause 12 of the terms and conditions :

"There will be no refunds, credits, or exchanges once your Offer has been accepted by Etihad and your credit card has been charged, except under the following conditions:
- The flight for which your Offer was accepted was cancelled, and Etihad re-accommodated you on another flight but in the class of service of your original booking, in which case the amount paid for the Upgrade or NFS will be refunded to the payment card that was used to bid."

I seek the full amount of the bid for the upgrade as Etihad cancelled the flight and re-accommodated her on another flight.

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Etihad Airways refund of double payment.

Respected Sir,

On April 17th I purchased flight tickets for my parents (Mada. Manmadha Rao, Mada. Ratnam.)
I(Ganesh Mada) paid using my Bank of America Travel credit card.

On Jun 9th is travel date which is from HYB to IAD.

My parents could not present my photo copy of credit card. Because recently I lost my credit card and reapplied for new credit card. Bank gave me new credit card with new card number.

So we were unable to provide old card details. Etihad Manager from HYB airport told us to pay again the amount to travel and that amount can be refunded once we called to Customer service.
But we are not getting any relevant response. Each representative saying differently. One is saying I will get refund in 24 hours automatically. Other one is saying it will take 14 to 20 working days.

Please refund us the 2nd payment. Tell me if you want me to send my ID card any other details in this case.

Reservation Number: NSSLAT.
My email id is: [protected]@gmail.com
Phone: +1-[protected].

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Etihad Airways flight gate closes 20 min before and flight missing

Hi sir my name is sayed farid I am traveling from Kuwait to abudhabi, abudhabi to Banglore,
And Banglore to Hyderbad all etihad airlines and connecting flight.
Know I am in banglore Airport my banglore to hyderabad flight missed because they was closed 20 mein before boarding gates.
19 people is with me same as me after suriya sir is manage 14 people flight and departure 14 people from banglore to hyderabad I don't know what I do now he is saying me you stay here and go tomorrow what I do now

I am so angry what I do. The management is [censored] like that that etihad airways.

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Etihad Airways mishandling of baggage

Hi!
this is to bring to your notice that while i was travelling from sri lanka to gaborone in botswana on the 31st of may 2018 my first flight of a320-100/200 ey 604 of 04.35am was delayed due to a technical fault.
Due to this my all the other flights were delayed and i arrived gaborone on the 01st of june 2018 through cairo.
Hence i did not manage to collect my baggage from the gaborone airport please do the needful to give me a proper feedback because air link office at gaborone just recorded my complaint on a paper.
Tickets details are as follows:
gbe sa 8454 01 jun0900 021
jnb ms915 31may1655 021
cai ms915 31may1655 021
0 077 ms 545415

thanking you in ana anticipation of a favorable reply.
Kumbure gedara thushara priyantha kumara
00267 [protected]
[protected]@fours.Co.Bw
[protected]@gmail.Com

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Etihad Airways money charged for name change

I have been asked to pay 6833 rupees for name error. It was technical fault in your website. I have attached the name that was shown in the ticket I booked, my passport as well as the money charged from me. The online ticket that I have been received showes the name madhuri jaypal nainani. However, while checkin the name showed was Jaypal Nainani/Madhuri for which I have been charged for. Kindly refund my money as it was not my fault and technical error from your end

After lot of time waiting, they told me they willl not let me fly if I dont pay 6833 and I had to pay that

In the website, it is not mentioned to write the middle name in family name or full name

In the website when I checkin, it showed madhuri jaypal nainani. While in ticket, it showed jaypal nainani/ madhuri which was fault from their end

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Etihad Airways airways [rqid:636684]

Dear Etihad team

This is my 4th follow-up email. I have not received any response from your team. If I will not get response to this email I am going to complain Consumer Protection Section of the Commercial Protection Directorate of Abu Dhabi Department of Economic Development

Kindly request you to respond ASAP.

Thanks.

Prasanna.

[protected]



From: PRASANNA SEKARAN
Sent: Thursday, May 17, 2018 6:20 AM
To: [protected]@etihad. ae
Subject: Re: Etihad Airways [RQID:636684]

Dear Etihad team.

Update please...

Its been long time we didn't get any respond from u. Kindly request you to reply asap.

Thanks

Prasanna...

Get Outlook for Android



From: PRASANNA SEKARAN
Sent: Wednesday, May 9, 2018 8:55:46 PM
To: [protected]@etihad. ae
Subject: Re: Etihad Airways [RQID:636684]

Hii etihad team

Any update on our file.

Thanks.

Prasanna.

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From: [protected]@etihad. ae
Sent: Monday, May 7, 2018 10:38:31 AM
To: prasanna.[protected]@hotmail.com
Subject: Etihad Airways [RQID:636684]

Ref 636684

07. May.2018

Dear Mr. Sekaran,

Thank you for your correspondence.

We are investigating your file and will contact you when we have reached a conclusion.

We'll be in touch soon.

Yours sincerely,

Sincere regards, / تحياتي

Baggage Claims Support

Etihad Airways
New Airport Road, Khalifa City A

P.O. Box: 35566, Abu Dhabi, United Arab Emirates

etihad.com

cid:image003. [protected]@01D39A8A. F58736C0
cid:1CA0E3FD-D451-466D-A76E-810CF76291F6

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Update by Prasanna Sekaran
May 31, 2018 5:50 am EDT

Dear Etihad team

This is my 4th follow-up email. I have not received any response from your team. If I will not get response to this email I am going to complain Consumer Protection Section of the Commercial Protection Directorate of Abu Dhabi Department of Economic Development

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Etihad Airways guest miles reclaiming system is worthless

Dear sir / mme
I have been trying to claim my miles for three flights since de 2017, emails going back and forth, to retro claims, all the time assuring me that my case is being handled and to rest assured! But they didn't specify until which century to stay rest assured!
Etihad guest service is the worst ever
A total waste of time and energy
I want to file an official complaint and I want someone to cal me from etihad, someone who can solve this issue
For your referance : (intr: [protected])

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flyby90
, IT
Jun 11, 2018 3:43 pm EDT
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Hi, I have the same problem even if I have Gold status with Etihad Guest.
I send an email once every 2 weeks and am still waiting on miles to be credited by Etihad since October 2017... thats 8 months! Total 9 tickets to be credited from October 2017 to April 2018... now is June 2018.

I think Etihad has some serious IT or personnel issues.

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Etihad Airways unhelpful staff with lost phone on plane

I was on the flight EY 621 from Seychelles to Abu Dhabi on 26th May. I & my husband were sitting at 16E & 16F, I have left my iphone at the window seat small pocket (the small pocket in front of the magazine pocket). It is on a walnut color wooden case. I reported the issue with the transfer desk staff who told me no one can go back to the flight to get the phone for me, but ask me to send email to the airport lost & found department. I was just landed, why they can't call the crew members who are still onboard to look for me? I was absolutely sure my iphone was in the pocket as it was charging with a USB cable attached, I had packed my charging cable, but left the iphone in the pocket upon landing. I know it is my fault, but I found your land staff not helpful at all in this event.

I did send am email to the airline, till now it is already 5 days, no reply from airline.
The lost & found only replied no similar item found. This is my first trip with Etihad airway and I am sorry to tell you it will be my last one in life as well.

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Etihad Airways treatment on flight and loss of tickets and money

On 25th of April at Frankfurt airport, I was removed from flight Etihad Airways EY 008 because I didn't have a return ticket from Muscat. It was about 21.45 at night which meant I had to spend the night in Frankfurt airport. I had to go all the way back to the departures lounge and check-ins and at that time the check-ins were closed. In the morning at about 7.00am I went to Etihad Airways check-in to see if I could exchange my ticket. The answer was no and they were most unhelpful. Which meant I had to buy another flight using Turkish Airways. My friend had to buy me a return ticket online. I find the behaviour of Etihad appalling and distressing. It was too late to do anything and I think they could have let me fly to Abu Dhabi where I could have purchased a return ticket. As I say, my friend got one for me anyway. Etihad had hours before boarding to inform me I needed a return ticket. Instead they let me board and with 10 minutes before the flight removed me in a most upsetting way. By the time I contacted my friend in the UK and he had bought me the ticket online, the flight had departed. I feel they could have let me on the flight and I could have got the return ticket in Abu Dhabi. Because of this I have lost a lot of money and I expect some reimbursement from them, not only for the loss of money but also for the distress they caused me.

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Etihad Airways lost cell ifone in flight no ey 313 on 27th m

Salam

My sister forget/left/falldown her cell I fone in flight no ey313

On the way from abu dhabi to jeddah on 27th may 2018

Boarding pass and ticket attached here with

Please help her for find out her mobile phone

They are performing umra so please contact me at my email
[protected]@hotmail.com
Or cell no [protected]
Thanks
Regards
Iqbal Jiwani

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Etihad Airways missing miles

Despite writing numerous times and substantiating previous emails claiming my travel within the 6month period, below is the lame response I got once again from this Etihad. SHAME, SHAME, SHAME!

Etihad Guest Number: [protected]
Dear Mrs Christou,
Thank you for your email.
Kindly accept our sincere apology for the inconvenience caused to you however, we are unable to credit your claim for flights dated Oct2017 as we have received your claim only on 07May18, by when the flights had already crossed the 6 month claim period.
Further to your email, we take this opportunity to remind you that you can claim miles for your flights taken up to 3 months prior to your enrolment date and all missing miles have a claim period of 6 months from the respective transaction date.
Should you require any further assistance, please contact us.
We look forward to welcoming you again as our guest in the future.
Kindest regards,
Smita Bhosale
Etihad Guest

I strongly advice and discourage anyone to not fly with Etihad. Not only do they have very long flights leaving you with having to catch three planes from overseas, to Melbourne to Sydney 28 Hours +

They certainly do not care about honouring the mileage you have accrued in the process. despite me showing evidence to their repeated cut and past comments, and requirements to substantiate, which I did 8 times.

Simply not worth your loyalty to them if they obviously cannot honour giving you the mileage you have a legitimate claim for.

Absolutely appalled by their so-called customer service.

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nebalnabut
, AE
May 31, 2018 2:48 am EDT
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the worst service ever- i am trying to collect my miles since nov 2017 ---

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Etihad Airways entertainment services and broken asset (luggage bag)

Hi i have travelled from melbourne to islamabad on 22nd may 2018 tuesday at 21:45 on EY461 it was my first ever experience with ethihad but unfortunately turn into frustrated journey during 14hrs flight from mel to abu dhabhi almost 9 hrs my entertainment screen was hang i called for assistance she came almost after half an hour and said i will restart but nothing happend after some time i called again no one turnup third time i press assistance call button and its impossible to believe that the call sign goes off that someone already attended but no one came to third time after that i personally went and told to crew staff and one of the staff said my coulege will resolve your query soon but it was frustrating and boring that for last 9 hrs no entertainment service had been available moreover after the changeover when i reach to islamabad airport and collecy my bag one bag handle was broken and even the bottom part was also broken i complained the airport staff but they started blam game between mel abudhabi airport but the sad thing is still i have to fly on the way back to dubai and then mel i want to claim my loss of asset and terible service.

My email address is [protected]@yahoo.com

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Update by RaheeL_khan
Jul 20, 2018 10:20 pm EDT

hi
reference to above query i have reseived an email from your side but unfotunately the mail has been deleted so can u please resend the outcome of my query thanks

Update by RaheeL_khan
Jul 20, 2018 10:19 pm EDT

i ethihad has emailed me regarding this matter but unfortunately the mail has been deleted so can u pls resend the outcome of my query thanks

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Etihad Airways missing miles

I sent an email via my icloud address on the 6 November 2017 7:10:16 PM ACDT
To: [protected]@etihadguest.com stating:-

my name is betty christou.
Etihad guest number [protected]

I would like to claim for flights taken to scotland. I have tried to do this online since becoming a guest member today, however, my flights are not registering.

my mobile number is [protected].

my trip was a return flight from sydney to Scotland via abu dhabi on the 8/10/2017 to 23/10/2017.

I appreciate your assistance.
E-Ticket Number - [protected]

since then, i have made numerous calls and i obtained another email address and forwarded my issue with the scan of my tickets as requested by Etihad. However, today, I received an email

Etihad Guest Number: [protected]
Dear Mrs Christou,
Thank you for taking the time to contact Etihad Guest with your request for missing Etihad Guest Miles to be credited to your account.
Your flights listed below were over six months ago and have therefore passed the allowed claim period for Etihad Guest Miles. Unfortunately we cannot credit the missing miles in this instance.

can you please do the right thing and credit my mileage. otherwise, I will be letting other customers know via twitter that this is how they treat their "valued" customers.

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Update by Betty Christou
May 24, 2018 3:03 am EDT

received 8th May 2018 1:21AM
Etihad Guest Number: [protected]
Dear Mr Christou,
Thank you for taking the time to contact Etihad Guest with your request for missing Etihad Guest Miles to be credited to your account.
We request you to send the e-ticket number/scanned copy of the boarding passes in PDF or JPEG format to RetroClaims@etihadguest.com for assistance with the credit of missing miles.
The miles will be credited to the respective account, subject to approval based on the Terms and conditions of our Etihad Guest Programme.
Further to your email, we take this opportunity to remind you that you can claim miles for your flights taken up to 3 months prior to your enrolment date and all missing miles have a claim period of 6 months from the respective transaction date.
We look forward to welcoming you again as our guest in the future.
Kindest regards,
Aejaz Khan
Etihad Guest

Reply email from me sent on 9th April 2018 1:38PM WITH COPY OF BOARDING PASSES I WAS REQUIRED TO PRODUCE

Dear Mr Khan,

please find attached the boarding passes to verify my return trip to Edinburgh from Sydney in October last year.

I actually did write to Etihad on the 6th November 2017 to advise of the fact I could not claim these mileage points online. I also tried to call a number of times with no success, until recently. I have forwarded this email to you. hence, it does fall within the 6 month period.

please add these miles to my account asap.

Regards,

Betty Christou

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Etihad Airways customer service

Hello,

I travelled from Bengaluru to JFK on May 6th 2018. After boarding the flight, the guy sitting before me Puked completely on me. My dress shoes and my spec were spoiled but the customer team were so concerned on taking the flight they made me sit in the same sit for more than an hour.
After that they gave me a seat in Business class but that was he only
Good thing happened. I did not eat any food for the remaining of my flight journey. I was promised by the air hostess that I would be escorted to the nearest lounge once I get down at Abu Dhabi and can take a shower. But nobody even cared about it and even after checking with the customer service they said they have no idea about it. I also raised a complaint and the number is 638027 on May 9th. It's been 2 weeks and no guest relations team have called me. After paying 1400$ for the ticket I did not eat a single portion of meal and the whole journey was crap.

Worst part is the Airways ppl don't care for emails. Feedback @etihad is total waste

Venki

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Update by Venki1331
May 24, 2018 6:26 am EDT

Wow. What a compensation for all the troubles that I had to face in the flight. With that compensation I cannot even buy a water bottle. You charge crazy amount for preponing the flight for 2 days. Excess charge on baggage. Paying all these charges and I had to travel in such a bad condition.

Is it not the responsibility of the airlines to have a garbage/vomit bag just Incase somebody feels like vomiting. There are many elders children who travel first time and they might be air sick. I feel it’s the duty of the airlines to take preventive measures. All this would have been avoided if you had taken care of these little things. Instead you are giving a compensation which does not make any sense.
Totally dissatisfied with Etihad.

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Etihad Airways etihad airline service

First of all let me tell u Etihad airline is cheap .. donn have concern on their passangers, they are scoundrel and [censored]... I was flying on 10th 3 pm from LHR London to India by Etihad airlines. 10.30am I was in airport, they said pls wait for 30 min. After an hour said flight canceld...they did not had idea about nxt connecting flight for us..inbetween they provided meal voucher worth of 10 pounds get nothing in london airport...then flight was rescheduled by 8.45 pm..doing nothing and blady waiting...board the flight for nxt connecting flight from abudhabi to India again 8 hours waiting period.no lounge facilities, again same breakfast voucher getting just one snack..this is how treated me. I never ever fly by Etihad...

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Etihad Airways delay of etihad flight number ey019 on 10/5/2018

---------- forwarded message ---------
From: etihad feedback
Date: mon, 14 may 2018 at 12:51 pm
Subject: re: delay of etihad flight abu dhabi-london ey019 [intr:[protected]]
To: umesh agarwal

Thank you for contacting etihad airways.

We have received your feedback, which we will now review.

Thank you for your patience. a team member will reply to you as soon as possible.

Kind regards,
Etihad airways guest relations department

---- original message ----
From : umesh agarwal
To : [protected]@etihad.ae
Subject : delay of etihad flight abu dhabi-london ey019
Date : mon, may 14 15:49:40 gst 2018

Sir, i am umesh agarwal and i travelled from delhi to london (via abu dhabi) along with my family and a group of approx 180-200 people . my flight details are as follows:
Pnr: pfjxsr
Umesh agarwal - etkt : [protected]
Veena agarwal - etkt : [protected]
Priyal agarwal - etkt : [protected]

Out of the all the people traveling, 15 people were traveling from etihad airways with the same pnr.
Our flight was scheduled to depart from abu dhabi at 8:10 a.m(gmt+4) in the morning but due to fault in the system of the airlines, our flight got delayed for ten hours and it departed at 6:10 p.m in the evening. due to this, we arrived at the heathrow airport, london ten hours at night around 10:00 p.m(gmt+1). because of the delay, our whole tour has got disturbed and we are not very happy about it . the other people traveling with me were traveling with emirates but i insisted on flying with etihad because i had heard highly good of it .but after this incident i doubt that my decision was maybe wrong.
I had talked regarding this issue with ms. rania who is the duty operation supervisor at the abu dhabi airport and she assured me that my matter would be looked into and resolved with me being compensated for the same.
Due to the delay, my entire schedule has disrupted and i am facing great difficulties in my tour which was supposed to be a sound and content trip. i request you to kindly look into this matter and provide me an extension off a whole day in london including the stay or compensate me for the loss i have incurred due to your airlines. my mail id : [protected]@gmail.com
Mobile :+[protected]
I have attached our itinerary of our tour alongside it..
We have our return flight from edinburgh to delhi(via abu dhabi) whose details are as follows-

Edinburgh -abu dhabi ey028 17th may 0905 hours (gmt+1)

Abu dhabi - delhi ey218 17th may 2210hours (gmt+4)

Kindly look into our matter and give us a solution as soon as possible.

Yours sincerely,
Umesh agarwal

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Etihad Airways flight. fy 310 / may 13 2018. peoples charles etkt [protected]

I did a payment over phone with customer service to change my flight cause my flight was late a hour to transfer. They charged me $823 when lady told me at first it was only going to be 378 AEDwith customer service etihad. I checked with my bank and it was $ 800 taking out of my acct. At the time I had traveled 20 hour or so when I got to Kuwait but flight was late getting there for my original flight. Confirmation number for that flight was DVTWYE. E ticket number was [protected]. When I got to ticket counter they said they could not change it there at desk I had to call customer service could not do it in airport at desk. I was very upset when I saw how much they changed me.

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Etihad Airways double charge for excess baggage

Dear Sir or Madam
Attachd please find all supporting documents
* I booked a flight on Etihad Airlines from Boston, USA to Khartoum, Sudan departing on May 01, 2018, my sheduled itinerary was as follows:
- Boston to Washington Dulles (JetBlue Airlines) Flight No. 357 - May 01, 2018
- Washington Dulles to Abu Dhabi, UAE
- Abu Dhabi, UAE to Khatoum, Sudan (Final destination)

* Upon checking in at Boston Airport, I asked for my luggage to be checked in to my final destination (Khatoum, Sudan) to avoid further check in needs
* I paid $320 fees for excess luggage
* All went well until I arrived to Abu Dhabi, UAE where my layover was almost 15 hours (14:55). I went to the Etihad transit counter to enquire about rest services as the flight was already long and so aws the layover. I was shocked when I was informed that my luggage was checked in only to Abu Dhabi, UAE and that I was responsible for collecting it and re-checking in it for my final sector. I was expecting a voucher for a hotel room and meals from Etihad to a passenger with an itinerary of close to 40 hrs.
* Since I am a US Citizen I was allowed to enter the UAE without priorly secured visa.
* I collected my luggage and when I went to the Etihad counter, I was told that they would not accept check in until only 4 hours before scheduled take off time (12 hours from then)
* That meant I could not get any rest becuase all of my luggage was with me. Very rude treatment of an Etihad passenger who had started his journey with you almost two full days before then.
* 4 hours before scheduled departure time I went to check in my luggage and I was shocked again when I was informed that I had to pay $450 for excess luggage.I tried to explain that fact that I already paid for excess luggage (I presented my payment receipt) and that this was not my fault and I did not have to pay for the mistake of your staff in Boston. Unfortunately your Abu Dhabi staff rudely told to me to pay if I wanted to proceed with my flight, and that was a clear threat and taking advantage of a passenger who was in a foreign country with no affiliation to that place.
* Your counter staff directed me to speak with a supervisor. Unfortunately, the rudeness continued and the suprevisor again threatened to refuse to accept my luggage without payment of $450. This was a highly unexpected behavior from a supervisor who was supposed to have been trained to understand the process of cheching in through different stations.
- The supervisor agreed that this was a clear mistake by JetBlue check in staff and that he refused to accept reponsibilities for that mistake and he shifted that responsibility to me the passenger.
- Please remember I did not buy my ticket from JetBlue. I bought my ticket from Etihad Airline. How could I be reponsible for the mistake of an entity that I never contracted with. My contract was with Etihad Airline.
* Please check my complaint and refund my funds as this is the least I expect from a luxury airliner like Etihad.

Sincerely yours,

Mustafa Garafi Mahmoud
[protected]@hotmail.com
+[protected]

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Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

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