Etihad Airways
reviews and complaints

Dear Sir

Today was one of my worst experience again with Etihad, when I traveled from Riyadh to Abu Dhabi on flight # EY 318 when they upgraded me to business class in the counter and when i sit on my chair and the flight became full of all passengers, they came to me in front of All and said that it was upgrading by mistake ! Leave to economy ! ( while all other passengers were watching and some laughs )

I don't know what type of professionalism is this, no respect even as human, nor for loyal customers who travel weekly on your airline !

Last month I discovered that they downgraded me from Gold member to Silver and when i complain and show them that I traveled a lot to Uk, USA, South Africa & Other distant countries, in the last year with my wife by Etihad so they upgraded her to platinum but not me too although same trips !, the answer was it was by mistake that all your miles not added, and 6 months passed so we cannot help you !

I am really disappointed and maltreated by you

Dr. Ahmed Al Eid
Director of National Committees for Diseases Screening and Control in Saudi Arabia

Etihad Guest
[protected]

+[protected]

Missed being with children on xmas due to etihad - very very disappointing * must read*

I booked to fly with etihad as they had the quickest total travel time.
I paid significantly more to fly with etihad due to the total travel time offered, which ended up being 35 hours and 25 minutes which is more than other carriers ranging between 28 hours - 30 hours and their tickets being 30% cheaper than that of etihad.

Booked flights
Sydney - abu dhabi - ey451 business class
Abu dhabi - edinburgh - ey27 business class (2 hours 5 stop over)
(total travel time =25h 25m)

Actual flights
Sydney - abu dhabi - ey451 business class (9 hours 5 stop over)
Abu dhabi - munich - ey3 business class (3 hours 25 stop over)
Munich - edinburgh - ew1712 economy
(total travel time =35h 25m)

I had bought it to the attention of the staff in the lounge that we were due to depart 16.20 and there was a current delay, who advised that there is plenty of time for my connecting flight and that the plane will make up for the lost time during the course of the flight.

Additional stop and additional travel time 10 hours

I received the new ticket in the etihad lounge @ abu dhabi.
I questioned this ticket as it said economy on the ticket and was reassured that I will be sitting in business class.
I asked the question again to confirm as I said I cannot fly economy on any flight as it will affect my back and potentially ruin my holidays if my back seizes up.

When landing in abu dhabi

Upon boarding the plane I communicated with the staff and manager within the business class area in relation to my connecting flight to ensure that there would no issues with my connecting flight.

I provided all of the particulars and raised concerns that my stop over allowed for 2 hours for my connecting flight and we are already more than 2 hours late on departing.

I was advised that there won't be any issues in making up for the lost time and that I won't have any issues in making my connecting flight.

I expressed that I needed them to confirm that this is correct as I would make alternative arrangements now to ensure that I arrive at my location in time for christmas. I was reassured that there would be no issues.

I again spoke with the staff whilst in the air to confirm that we were making up the lost time and that I was going to make my connecting flight to ensure that I arrive in scotland in the morning of christmas to be with children and family.

They advised everything will be okay and that most likely as there has been a lot of smog in abu dhabi a lot of flights will be behind schedule, but they would contact the airport an hour out and confirm, but they reassured me again that there won't be any issues.

An hour out I had to chase the staff in relation to my connecting flight details.

They advised that I would make my connecting flight, albeit that I would need to rush to get to the gate quickly without shopping.

Upon landing I quickly had everything ready and as soon as the doors opened I was the first out of the plane running up the ramp.

As I got to the end of the tunnel and walked out, I was greeted by ermer (etihad staff member) upon leaving the plane who was holding a card with my name. ermer advised that I wasn't able to make my connecting flight and that I was required to attend the lounge with him to sort out travel arrangements.

Ermer then turned around and started to walk off at a very swift pace and I was left carrying the luggage and coats, dodging crowds trying to keep pace with him.

This level of service was very surprising considering the amasing service emirates offers carrying your luggage.

Upon conversations with ermer and probing ermer as to why I wasn't boarding the flight when it is still showing as boarding on tv screens within the airport, he advised that myself and many others were all taken from the flight ey27 to ensure that the plane was able to leave prior to the smog setting in and to eliminate the backlog of travellers who had missed their flights previously.

Ermer advised that I am required to wait 8 hours in the lounge prior to boarding a flight to munich as this is the only flight available and didn't offer anything in the way of a hotel to stay that was located next door, or ask if there was anything else that he could do to assist. (this was in addition to the 2 hours I had already been waiting around on flight possibilities)

There were other opportunities to fly with other carries to heathrow, but I was advised that etihad doesn't have agreements with those carriers. this had me questioning ethihad's alliances.

Ermer advised that there was no one that I could liaise with working currently and that I had to wait until 7 or 8am when management started. I requested that ermer organise for someone in management to come and speak with me.

During the time that I had to wait I organised to utilise the services available in the ethihad lounge and had massages, hair cut, beard trim which were all at my own expense, and both ermer and the manager were aware that I was utilising these services and never opted to pay for these or mention originally some options available for me to relax during the long period of waiting time.

As I walked out of the spa and walked towards the barber, one of the staff members came and got me and advised the manager wanted to speak with me.

I met with the manager, but have lost the piece of paper with her name. I do remember though it was her birthday on christmas.

She was rude, obnoxious and the worst customer relations I have ever dealt with.

I was advised by this manager that "I should be grateful that I am getting to see my children on christmas"

She again advised "that I am ungrateful and that it's her birthday today and that she has to work and won't get to see her children on christmas, so I should be appreciative of what etihad have done so I can see my children and family on christmas.

I asked why I was removed from my connecting flight to allow the back log of people held up from previous days and why the staff on the plane were advising I would make my connecting flight when that wasn't to be true.

She replied that is a decision that the company made and that they have the right to do so, and that I had been removed from the flight several hours prior to me landing and she was unsure as to why the staff onboard the flight were advising otherwise.

I expressed that I was very disappointed in the professionalism and the level of sympathy surrounding the situation, which then set her off again advising that I don't appreciate what etihad have done for me, and nothing will make me happy as i'm being unappreciative of etihads efforts.

I replied stating it has all been one big lie after another and that a little sympathy and compassion surrounding the situation wouldn't go astray.

I suggested that the least that she could do is upgrade me to first class for the rest of my journey, to which she replied"that just won't happen, we don't work like that".

I said you would think considering you are adding 10 hours to my trip waiting around in lounges that it is the most you can do, is first class full? response"yes the plane is totally full in all classes".

At this point I could see I was wasting my time and ended the discussions and went to the barber.

When I boarded the plane, there was no one sitting in first class and there was only one other person in busines class, just prior to the doors closing.

I was disappointed yet again to find that I had been lied to once again by a etihad staff members and that the plane was an older model and not the current fleet which was a requirement when booking my tickets, as I require that additional extra length on the new fleet due to my height.

I spoke to the etihad onboard staff member in charge and he advised if I wanted to sit in first class it would cost roughly $4000 - $6000aed (can't remember the exact figure) and that he advised it wasn't worth it in his opinion.

At this point there was 2 people who made their way into first class, and were the only travellers in first class.

Munich

When I arrived in munich and tried to go into the lounge I was refused entry as they said my ticket was economy and not business class as advised by etihad.

Munich to edinburgh with euro wings on an economy ticket operated by adria airways

Flight number flt1712 or ew1712 (to edinburgh)

I had bought this up earlier with ermer whilst in abu dhabi whom advised this is just the pass and isn't the actual plane ticket and it will be business class not economy as the paper stated.

I contacted etihad customer relations and they advised that the ticket was business class and that I have entry to the lounge. I tried to explain that this wasn't a business class ticket to which they were rude and spoke over me advising that it is a business class ticket.

I spoke to the lounge concierge and they confirmed my ticket is economy, so I handed my mobile phone to the concierge and they spoke with ethiad and explained it is in fact an economy ticket.

I then received the phone back and etihad continued to try and advise it was a business class ticket.

The etihad customer relations advised they will have to contact me shortly after arranging a lounge pass.

Whilst I was waiting on concierge and etihad discussing my ticket I organised access to the lounge, paying for this as I could tell this was an economy ticket and that I had been lied to in abu dhabi so that they could get me to agree on the flight and move me on and knew too well that I couldn't rely on the etihad team producing the goods giving how much they have failed previously.

The ladies at concierge"lufthansa explained that etihad are so arrogant and think they can do whatever they want and try and bully people around. they advised that they don't have any partnership with etihad, and that etihad would have purchased this ticket and knew that it was economy as the plane doesn't cater for business class".

Upon boarding and sitting down in the plane I was crammed for space and my right knee especially was jammed against the side of the chair in front and the side of the wall.

I was very uncomfortable, and my back started to seize up causing me great discomfort.

On landing in edinburgh, we landed with a thud which caused me right knee to be stuck between the chair in front and the side of the wall.

The impact caused damages / bruising to my knee which affected me walking for a few days after, coupled with my hamstrings tightening and my back starting to seize from sitting in such a way as to be able to have my legs fit within the leg space available.

I had sent brief correspondence to ethihad as per the above case references whilst on holiday from my mobile phone, to which I received no positive feedback and no reassurance of achieving a satisfactory resolution.

I was advised by other passengers that they were put up in the airport hotel whilst in abu dhabi and were advised that etihad would be in contact in relation to compensation for these travellers, whom were flying economy.

Abu dhabi to sydney

When I abu dhabi airport I asked to speak with management in relation to what had happened.

The person that I met with was lovely and explained that she was very sorry about what had happened and as a mother could understand and was sympathetic.

She advised that the feedback email address isn't the right one to be contacting in relation to a matter like this, and that she would contact the customer response team in relation to my matter.

She advised that she was disappointed in the ethiad managers approach and was really surprised and disappointed in what was said, and the stance taken.

Upon explaining who the manager was, I could tell she knew exactly who I was talking about and got the feeling she had experienced similar situations previously with her.

On this flight the staff onboard were very unresponsive and took a long period of time to attend to requests or when pressing the attendance button.

The condition of the toilets was appalling. there was urine in masses on the floor of the toilet and all over the walls and the toilet itself too.

I pointed this out to the staff and another traveller did too.

2 hours later I went to go to the bathroom to brush my teeth and as a gentleman walked out he said you don't want to go in there. I opened the door and noticed that the toilets were even worse, and that the urine was still on the floor and the smell was disgusting.

I again pointed this out to a staff member.

Prior to landing I went to the bathroom which would have been some 5 hours after I initially pointed out the situation to staff, and purposely opened the same toilet door to see if the mess had been cleaned.

The bathroom was in the same situation, though the amount was now greater, and it was moving with the turbulence back and forth.

The other toilet too had urine all over the fall, though not as bad.

Given the condition I decided that I wouldn't use the facilities and wait until I arrive in sydney.

Broken seat - abu dhabi - sydney - flight ey454

After take-off I went to recline my business class seat to find out that my seat was broken.

One of the flight attendants came and had a look at the seat and agreed it wasn't working.

She asked for me to stand up and she manually tried to fix the seat.

The seat wasn't able to be fixed so that I could lay down and was only able to recline a portion of the way.

I was advised that this is the best that they can do in relation to fixing the business class seat.

I requested to be moved to a first class seat or another seat that is operational, to which I was advised there are no other seats available unfortunately.

Conclusion

I paid significantly more to travel with etihad (30%+ more) due to offering the quickest flight path, with one stop over of minimal time that allowed me to arrive at the required time to spend the time with my children and family.

After reading all of the negative feedback online surrounding etihad and the resolutions and disgruntled travellers I have little confidence.

The responses by etihad guest relations officers advise the flight was delayed due to bad weather and considered out of the control of the airline.

This is incorrect, there were no issues with weather condition at sydney airport on 24 december 2017.

Its one thing to offer poor service, but to affect someone's christmas and have no sympathy is disgusting.

After 15 calls n telling about urgency of baggage to be sent to tuticorin which was delayed at Belgium due to strike, the lady at customer care at Bangalore did not even tell her name and did not even care to listen to my problem. I'm an asthmatic patient n need my medicines which are in the bag and is not readily available without presciption. The medical file is in my bag too, inspite of continuous Calls and escalating the seriousness of the issue the customer care did not bother to address tmy issue. Baggage was to be delivered at tuticorin before 12 noon then was delayed to 3 pm and then to 6 pm. I'm Travelling to Bangalore at 6 pm and all my clothes medicines is in that bag. Such hopeless services. On asking for duty manager I get the reply that duty manager at baggage claim at Bangalore, I got the replythat he is not avble. A patient can die but these airlines is not at all bothered.

January 25, 2018
Etihad Airways
Customer Care Service
Head Office, New Airport Road
Khalifa City A, PO Box 35566
Abu Dhabi, United Arab Emirates

Re: Tickets number [protected] and 6075926237263and Ticket Holders Names: Mr. Ennio Dina and Mrs. Ermida Gotelli

Dear Sir/Madam:

I am writing to seek a full refund on two round trip tickets my wife and I purchased to visit our daughter over the New Year in Myanmar (Burma). Our return tickets, as referenced above, have the following itinerary: Genova-Abu Dhabi-Bangkok-Yangon. The flights, while with Etihad, were co-shared by Alitalia and Bangkok Airways. The circumstances are as follows:
On December 31, 2017, at the Alitalia's check-in counter in Genova operated by the airport, we discovered that my wife's visa to Myanmar did not have the correct date while mine was in order. As we both had applied for the visas together and received both visas attached to the same email, we were not sure why my wife's visa date reflected her previous visit to Myanmar and not her current one. We tried to explain that there must have been an error and one that could be corrected quickly. Our daughter in Myanmar, who was alerted immediately, had reached out to the officials in Myanmar to rectify the situation and explained this to the check-in staff over the phone. We suggested that my wife be allowed to board and travel only to Bangkok while her visa to Myanmar was being sorted out. Thailand, we know, does not require entry visas from EU-Italian passport holders. The check-in personnel, including the supervisor, however adamantly refused. Despite our pleas and appeals for a concrete solution, my wife was refused boarding. Because of their refusal, we both missed our flights.
Having been shut out by Alitalia, we purchased at the airport a new set of tickets that allowed us to travel on the same morning from Genova to Bangkok via Air France. As anticipated, we learned that my wife's visa to Myanmar was resolved, without any delay, a few hours later after we left Genova (see email communicating this to the check-in counter in Genova). We then purchased a separate set of tickets from Bangkok to Yangon, Myanmar. In the end, we reached Myanmar after 30 hours.
The interactions with the check-in personnel left us with a very poor experience. The message we received was that they simply did not care. They made it clear that helping customers and finding practical solutions to their travel problems were not part of their jobs. Indeed, they exhibited a bureaucratic rigidity and a severe deficit in service mentality. Further, we found check-in personnel's attitude lacking any understanding and empathy, and even more so shocking given that we were travelling for the New Year to visit our daughter who had booked a full travel plan for us in Myanmar. We think Etihad, as the new minority partner--particularly one with an established world reputation to protect, deserves better.
In light of the above, we ask for a full refund on our original tickets (Euros 1951, 77) and an apology for the severe inconvenience caused by the ground personnel.
Sincerely yours,

Mr. Ennio Dina
Email: ennio.[protected]@fastwebnet.it

Da: Stefania 2
Data: 31/12/2017 13.11
A: "ennio.dina", "Roberta Gotelli"
Cc: "Minh Pham"
Oggetto: VISA
Allegati: B04ECD7A-0D2F-48B3-BACD-EC8B9C88A0E7.jpeg (1971K)Ecco il visto della mamma in allegato. Il numero e' E846296. Ora vi mando i biglietti da Bangkok a Yangon. Buon viaggio e cercate di riposarvi.

Un abbraccio. Stefania

I need to give complaint the time of boarding from new delhi international airport with the flight eithihad airway to moscou on the past date 28th september 2017. Passenger name robin bleyaert n is the foriegner. So from him the counter staff tooks 25000/- huge amount for his luggage when he dont have this much kg. He said he have seen the kg was 30 normally and somthing but the staff at the counter told him there was 58kg. That is not fair . He can say that time but he not like to fight for small things . How could the staff treat like this way with the foriegner people? They should know Without tourists is nothing . improvement about the flights and everthing its coming from the tourists from abroad countries at one side . Am so ashamed of your staff harming huge money from Robin bleyaert by making fool . So am requesting eithihad airways manager to take strong action for the complaint i made . I hope to get the best and turthfull service for next time from eithihad airways with robin bleyaert And with every of upcoming passengers

reference number RQID; 596717 membership number 107680847971I am very disturbed, I do not see this issue will ever be resolved.
It is my ongoing complaint in regards with the damaged bag. I travelled with Etihad 0n the 20th February last year. When I went to collect my baggages I found one of the bag was damaged. I then put a complaint it took a while before they accepted their responsibility, they agreed to pay, they sent me two forms one for bank details to be filled and the other one was indemnity form, I send them a receipt with bank bank details, indemnity form, which had wordings that I did not agree with, they wanted me to sign which has nothing to do with the damage bag, I disputed that till Dec.17 They then sent me an email saying that it is only related to the damage bag reference, which I would accept. Then they sent me forms again in a pdf format they wanted it to typed, I since contacted the baggage department for clarification of bank detail and change forms format so that I can fill the forms online. I have since contacted many times with no satisfaction, the case handler call Denise Chance has gone off the radar as she has not responded since 9/12/17
many thanks
Rajni Somaiya

Fri 22nd Dec Flight Etihad 487 business class Perth to Abu Dhabi - my 8 year child was seated where I was unable to see him, the main crew member was rude would not fix the problem and it took 5 passengers to move and fix the problem where I ended up across the isle from him. They had placed a solo traveller next to him where I should have been seated and he would not move as he refused to face backwards

Dec 23rd Flight Etihad 19 business class Abu Dhabi to London - we were placed in the very back row with one seat being next to the toilet which in no way should be a business class seat. There were other seats together that we should have been seated in, in the first place.

After this myself and my travel agent who deals only with first class and business class bookings both made it clear seats were to be together so that I could see my child and not to be in the back row next to the toilet

Jan 3rd Flight Etihad 32 business class Paris (CDG) to Abu Dhabi - board the flight and once again have the back row next to the toilet and there were other seats

Jan 7 Flight Etihad 486 business class Abu Dhabi to Perth - I told the ground crew the issues and the lady assured me our seats were together and questioned her as the rows were different and sure enough when we get on I was seated again away from my child.

Four out of four flights were unacceptable especially given my childs past medical condition. I have travelled all over the world with my child and my work with professional athletes and entertainers on emirates and Qantas and have never been treated so dismissively and rudely by staff and never have they put my child where I can not see him.

My options if this is not addressed is to put my complaint on social medai and then to go to our TV and radio media which I have been invited on over the years in my professional role

My name is Mrunal Chavda. I travelled to JFK New York Airport from Cape Town. on 6th January 2018.My PNR is OOHZHS. My journey from Cape Town started with MN 130 to JNB. From JNB I took EY 603 to Abu Dhabi. Finally, from Abu Dhabi to JFK in flight number EY 101. My baggage tag is MN [protected]. I reported an incident of missing bag to Abu Dhabi Etihad Staff and they assured me that my checked in bag will be delivered in your final destination (JFK New York).However, I reached today in 7th at JFK and the checked in bag was missing.

I have filled the claim form in the Etihad baggage counter at the airport. I have a conference tomorrow and the day after that and all my warm and formal clothes are in the bag.I was asked to write on this mail regarding the missing bag. In the form I have provided my local New Jersey Address as:

97, Beach Street, Jersey City, New Jersey 07307.

My active number is [protected]. My other US number is: +[protected] and [protected]. Please make sure that I receive this asap because I can't survive the cold without my warm clothes in this winter.

I visited Etihad Baggage service T JFK Terminal 4 and I don't have any clue why I am not able to pick my bag. Neither I am getting PIR number. I will return to Cape Town on 11th January.

Please help me.

Am travelling from Chicago to Mumbai after several hours of delay and finally reached Mumbai but my bags didn't reach the destination.Baggage service people of Etihad in Mumbai airport said ill get my bags in two days will be mailed directly to my place in India.

after receiving my bag they have stolen 3 expensive items HP spectre Laptop (1399$), MK handbag (340$) and iPhone ($700). And also customer service people in Mumbai near baggage allowance are very rude, impolite and haven't seen such a customer service in my life.

I have al documented proof of items and that was crystal clear Mumbai Etihad baggage people had stolen my Laptop and other items and when I called up they aborting my call after speak out my details about lost items in baggage.

Dear Sir
Every time i travel with etihad airline but this time i face too much problem and i miss my business meeting, Time, my family party and money.
i traveled from BKK to AUE to Pakistan. First in BKK Etihad Airline load my one bag in plain and said to me carry one shoulder bag and one hand bag in plain but in AUE Etihad Airline say to me now we have not enough passengers so you have to take PIA flight. First PIA not allow me to carry two bags in plain and they fight and then they fight on weight i said i am not PIA ticket purchaser Etihad airline send me to take flight after this i face bad service of PIA and my flight direct from AUE TO Lahore Pakistan.But first they stay in Shakh ziad international airport Rahim Yar Khan i do not know why because my flight direct from AUE TO Lahore Pakistan. i waste two hours there an in Lahore they never take my bag from AUE My flight was on 2nd january and i get my bag today 9 january and my all glass dishes broke. Even in BKK they tag glass tag. i booked taxi but they waste my time in lahore so i loss taxi payment i miss my business meeting in lahore because of Etihad airline and i miss my family party in pakistan because i was late.i hope Etihad airline understand me and will do something for this mistake and miss behaviour.
thank you
Zohaib Rasool

We been off loaded with infant by ground staff on 8/01/2017, at 8.10 eithad flight.ticket was booked 6 month ago n 48 hours online check in was done.we don't want to travel next in my life.0% customer service.instead of load on other evening flight.eithad demand for new ticket.what a advice.poor management .plz I need my ticket money.i will buy new ticket.its ground staff who check in first n shows as off show.plz help

Dear Etihad Airways,

I had a very bad experience of Rough behavior of ground staff at Abudahabi Airport (on 22/05/2017) and sent mail (on 29/05/2017) to them as stated below but received response just for the sake of it no proper action

QUOTE:

"Dear Guest,

We had a very bad experiences of the staff at Abudhabi when boarding EY 206 to Mumbai, where they were insisting us to put hand luggage to transfer to luggage, and upon saying that we have valuables insisted, they said so what everybody has that, and had to go on argument, after that they tried to fool us saying that your cabin baggage is over sized and again I had to argue that I am not travelling first time and told him to measure it than was allowed carry in without measure as he knew he was wrong.
Here worse part was that though I could see old aged persons were also been insisted to transfer their cabin baggage to luggage, were removing some items in last moment and suffering because of no fault of their own.
This was a very bad experience and suffered by me and my whole family.

Also we had requested for LACTO OVO veg meal for my daughter, though it was stated the same on the meal but during the flight EY 674 t was same as AVML what we had requested for other two tickets and there was no LACTO product) like cheese or cottage cheese in the meal or snack served during the flight

Our booking reference is RXELNN

we are guest member since 2014 and regularly travelling and registered guest can be verified from the attached ticket showing guest numbers"

UNQUOTE;

After above mail received response as stated below:
QUOTE: — Original message —
From: Etihad Guest
Date:2017/05/31 11:35 (GMT+05:30)
To: [protected]@gmail.com
Subject: FW: Bad experience at Abudhabi Airport boarding gate to board flight EY 206 [INTR:[protected]]

Etihad Guest No: [protected]

Dear Mr Bhatt,

Greetings from Etihad Guest!

Please accept my apologies for the disappointment caused as mentioned in your email.

I have forwarded your query to our Guest relations team. You may follow up with us at [protected]@etihad. ae.

Should you require any further assistance, please contact us or visit www.etihadguest.com.

Warm regards,

Anastasiya Veramei

Service Coordinator

Etihad Guest

Then had sent messages to them as stated below:

hirenmbhatt
Jun 25

to Etihad, feedback
Gentle reminder to feedback department of etihad

UNQUOTE
Sent from Samsung Mobile
QUOTE:
— Original message —
From: hiren bhatt
Date:16/06/2017 15:42 (GMT+01:00)
To: Etihad Guest, [protected]@etihad. ae
Subject: Re: FW: Bad experience at Abudhabi Airport boarding gate to board flight EY 206 [INTR:[protected]]

Dear Mr/Ms. Anastasia,

Have not received any response from [protected]@etihad. ae, after receiving your mail on 31/05/2017.

Regards,
Hiren M. Bhatt

UNQUOTE
In spite of doing all this no proper action with staff or even offer token of compensation, received only mere words we have forwarded for internal enquiry but no outcome was communicated

Regards,

Hiren M. Bhatt & Family.

20 days before departure - eithad airlines call center informs me that not a single aisle seat is available for a severely disabled passenger. Flight starts from lhr to maa
Customer relations do not reply to e-mails.
Call center in belgrage - serbia useless as they do not have much authority. Good to talk. Example good morning. But cannot help.

i flew with etihad airlines from athens airport to brisbane 28/6/15
the claimed that we had 84 kg over.
this was not possible as we had boarded a domestic to connect through to brisbane.
we got charged over 6700 euros
we require this to be removed and refunded to us now
see below invoice
electronic miscellaneous document - a/associated
[protected] name-hatzipapas/perrymr
ttl nbr of cpns-02 date of issue-28jun15 pnr-mpmptx
reason for issuance code-c/baggage
cpn a/l brdoff rfiscstat athauh ocu ok
auhbne ocu ok
base value usd 7140.00 equiv value eur 6374.76
total value eur 6374.76
value calc ath ey auh 0.00 ey bne 6374.76
form of payment
fop - ca 6374.76
date of issue-28jun15 issued at-athao
issued in connection with - [protected]
* value coupons details *
cpn 01 of 02
cpn a/l brdoff rfisc stat qty
01 ey athauh ocu ok 84
reason for issuance sub code-ocu/one kilogram baggage
in connection with document-[protected]/1 associated
cpn base value eur 0.00
cpn total value eur 0.00
cpn 02 of 02
cpn a/l brdoff rfisc statqty
02 ey auhbne ocu ok 84
reason for issuance sub code-ocu/one kilogram baggage
in connection with document-[protected]/2 associated
cpn base value usd 7140.00
cpn total value eur 6374.76

I am not a regular customer of etihad airways and to be honest this trip was my first ever flying with Etihad airlines. i think that was my biggest mistake of choosing Etihad airways for my trip. My trip details are mentioned below. My complain is that there was a diamond ring in my luggage and when i received my luggage at Karachi international Airport it was not there. i am attaching the image of that ring. kindly do let me know if you can do anything in this regard.

i also reported it on website, for which I received attached automatic response. However, I never received any further response from their representatives.

Syed Asjad Ahmad

To whom it may concern,

I am writing in regards to my Etihad flight EY203, Mumbai to Abu Dhabi on 19th September 2017, Booking Reference: NCLDJD, Ticket #[protected].

I missed checking in for this flight literally by about 5-7 minutes due to very heavy rainfall in Mumbai that day/night, which was the second most worst day of the monsoon in Mumbai in 2017, with flash flooding, water logging, closed roads all throughout Mumbai, closures of schools, trains etc and also closure of the international airport in Mumbai that same evening all night till next morning.

There was no taxi company in operation at all and somehow I found a rickshaw to take me to the airport after being soaked in the rain looking for one for almost an hour! I also rang Etihad Airways few times while I was on my way to the airport explaining to them what kind of situation I was in, which I was sure other passengers would be in as well and kept asking if they will delay the flight at all with what was happening with the floods. To be honest I was quite scared while traveling to the airport in the floods as so much disaster could have easily happened.

After I finally reached the airport I realised the check in was shut and along with me a handful of other passengers from the same flight were all there trying to find any Etihad staff to ask about the flight and explain about the floods but there was not a single staff member in sight and it had been only 5 minutes or so after check in closed. Only airport staff were there and they were telling us to call Etihad to consult on what we needed to do, I asked these airport staff to please call at least one Etihad ground staff and they kept saying 'yes they will come' after boarding but no body came for a very long time as I was there for at least another hour or so.

When I spoke to the Etihad customer service on the phone, they just kept on saying I was a 'no show' and that they could do nothing about it if there are floods in Mumbai, with most transportation closed and heavy rains etc and I also explained there was more passengers who were late due to the same issue but it wasn't accepted. When I asked if I could be put on the next flight, I was told yes with a fee which was three times more than what I had actually paid for my original ticket.

While I was talking to the Etihad customer service on the phone, a Spice Jet aircraft tried to land into Mumbai and actually overshot the runway, landed and got stuck in the mud and had to evacuate the passengers, the airport was then announced shut for the rest of the evening until early morning. Upon tracking my original booked flight that I missed, I saw that this flight was also delayed for almost 3-4 hours itself before it actually took off, one of the very few flights that actually flew out of Mumbai that evening. There are many articles online about the torrential rain and floods in Mumbai that day that can be accessed and i'm sending some links here also.

Given the circumstances that I was in, I really expected a lot more understanding from Etihad Airways but I got absolutely no understanding at all, I just wanted to be put on the next available flight but was going to be charged almost three times the amount when there was new tickets available on other airlines for a much cheaper fare!

I don't expect a refund of my airfare but all I am asking for is at least a credit that I could use on your airline next time I travel. I hope you will understand the very stressful and somewhat dangerous situation I was in and that I really made every effort to reach to the airport on time.

Links online regarding the Mumbai floods on 19th September 2017 :
1. https://www.ndtv.com/mumbai-news/schools-told-to-remain-closed-as-mumbai-braces-for-heavy-rain-1752522
2. http://www.hindustantimes.com/mumbai-news/mumbai-deluge-second-highest-september-rainfall-batters-maximum-city-again/story-6BQRzkIuw6hlxk72litCtM.html
3. https://www.thequint.com/news/india/mumbai-rains-live-floods-bmc

I tried to attach a video I took that night of the flash floods, water logged roads in Mumbai while I was trying to get to the airport but it's not uploading for some reason, please check this social media link to see the video :
https://www.facebook.com/shezlymahendra/videos/10155561095066093/?l=3840204855681104395

Attached also as a photo is my E-Ticket of the flight. I hope to hear a favourable reply. My email is [protected]@yahoo.com and my contact no is +[protected].

Regards,
Shezly Mahendra

I am the head of our family account and I have been claiming my father's miles earned from a malaysia airlines flight in March for almost nine months now. I've been sending emails to [protected]@etihadguest.com every three or four weeks but apart from the automatic response email nothing happens.

Please credit the missing miles to our account.

My EtihadGuest No. [protected] Sylvia Arnold
My father's No. [protected] Wolfgang Pfriemer

On Christmas day my husband and I travelled with Etihad/Virgin Australia, from Manchester to Sydney, via Abu Dhabi and Melbourne. At check in, my hand luggage was deemed too large. It is a pull-along, cabin-sized case which so far has fit into every other airline's gauge that we have ever travelled with. That case has been everywhere with us. It was several years old but very good quality, made by Samsonite. It weighed less than 7kg, containing some fragile items that I didn't want to put in the hold. The ground staff insisted that we either pay to check it in, or abandon the case and spread its contents out in our 2 checked in cases. But even with the help of his supervisor, and after waiting at least 10 minutes, he was unable to give us a price to check in the extra baggage for our 2 Stop journey, and implied that it was a complicated business, leaving us with the impression that our belongings would probably be lost, so very reluctantly, we abandoned our trusty cabin bag.

Our flight to Abu Dhabi was pleasant and we enjoyed our meals and complimentary beverages. However, the middle section of our journey, from there to Melbourne, was not so good. We were seated directly behind a young mother with 2 small children. As a mother myself, I had every sympathy for them, however, it made sleep on that 13 hour journey a total impossibility. Being awake the whole way, we therefore looked forward to our meals, but unfortunately we were sadly disappointed. Despite our local departure time of 09.10 am, the first meal we were offered was described as either "chicken or fish". Obviously we had been expecting breakfast, but we opted for the chicken. This turned out to be a Turkey Christmas dinner. It was only just warm and we found it inedible. Others complained that theirs was cold, we just left ours. Later in the flight we were offered a sandwich which tasted vaguely of turkey. Again, we found it most unpalatable.

We arrived at our destination very tired and hungry. This was our first experience of flying with Etihad and we are not looking forward to our return journey. Last time we came to Australia we flew (economy) with Qantas and our memories are very different and much more positive. I am so upset that I have lost my cabin bag. I accept that I should have checked the allowable dimensions, but I have since researched and I can now see that Etihad allow 5cm in height less than most other airlines, yet 5cm more in width. My bag was the wrong shape at 55x40x20. Yet it remained within the allowable 115cm. I really think an exception could and should have been made.

I await your comments with interest.

Yours faithfully

Natalie Hearn

Flight details:
Outbound 25/12/17 EY22/EY462/VA811
Return 12/01/18 VA0842/VA7060/VA7015

Dear Marc
I have had a response from you on the 17/11/17, prior to that ELA ON THE 7/12/17 AND from Nic on the 10/11/17.I am very concern that you are asking me for my reference number, is your system not linked on my email or my name, surely you would have complaint log to access the information you are asking.We are no further then bouncing emails.
My case handler to the information passed by you and Nic was that Denise Chance.May I reiterate that I have send few emails to Denise and there has been no responce.My membership number is [protected] ref.nos.AMDEY10533/RQID596717.
Many thanks
Rajni Somaiya

I flew by Etihad Airways EY1537 departing from Helsinki at 14.10 pm on 7 January 2016 and travelling to Pakistan Lahore scheduled to be there at 13.50 pm on 8 January 2016. I suffered denied boarding, no meals or accommodation under Regulation EC261/2004, and lost luggage at the end of my journey. I received property irregularity report at Lahore and sent a claim to [protected]@etihad.ae and [protected]@etihad.ae back in January 2016. No compensation under EC 261/2004 for the delay and denied boarding or under Montreal Convention to pay for lost luggage and valuable items.

According to their own terms and conditions published on their website.I circle and underline the facts that myself and family are entitled to €600 Euro per person, refund of travel tickets €1925 and out of pocket expenses which they did not provide. They include hotel accommodation, food, telephone calls etc. The receipts of these out of pocket expenses are available.

I look forward to a response from them but if they ignore my claim, I shall seek appropriate legal remedies available to me under Regulation EC 261/2004 in the EU and under Montreal Convention in UAE. Anybody knows where to file an airline complaint in the United Arab Emirates?Please inform.