Etihad Airways
reviews and complaints

hi
I booked my flight from IKA - Mel ( 2/12/2017-21/4/2018) via tripsta website.
On 20 of December, I have received an email the agency, they informed me that my return flight has been cancelled by the airline, with no reason given nor alternative flight back. furthermore, I am only entitled to 62 euro compensate !.

My return flight information is :
Date 21/04/2018
Airline reservation number: PLXUGE
Etihad Airways EY 463( Mel- Abu Dhabi)
And EY 343 Abu Dhabi - IkA

It is so disappointing and discomforting and I need you to sort this situation out by offering an alternative flight or full refund.

Mehri Hemmat
my email address is : molaie.[protected]@gmail.com

I have made several attempts to contact the baggage department in this respect.I was greeted with agreement that the purchase invoiced to be sent, this was done, then they asked me to fill two forms one bank details and the other one indemnity form.Initial issue related to this form was, they pun an extra cover that anything related to any claim will be not be looked upon.I refused to sign as it is only a claim for damage bag.I said to them that this is the second time I have had to put a claim in two years and last time I had no indemnity why this time, plus an extra cover to secure their position is unethical as there is nothing else claimed.This was debated back and forth now they have change the status of indemnity that it is related to only this claim reference.I asked them that you have the bank detail shall I fill the indemnity form so that we part amicably.I have sent at least 4 emails with in 20 days to a bagage manager called Danise Chance to date no response.

I have travelled from Las Vegas to India (Delhi) via Los Angeles and Abu Dhabi

I boarded American Airlines (Code sharing Partner ) On 19th Dec 2017 from Las Vegas to Los Angeles .
From Los Angeles. Boarded for Abu Dhabi and finally from Abu Dhabi to India -Delhi

Being the Business Class passenger, I have told that you have priority in baggage delivery .

Rather the delivery was so efficient and speedy that I have not received the luggage in India on 21st Dec 2017 .

It has valuables and gifts for my Daughter .

Do you think, I will fly with Etihad in Future .

Very very bad experience ...I will suggest other also to never fly thru Etihad .

My complaint Ref no is EY28242

Look forward, I should get my luggage in next 24 hrs .

Kindly share how to claim the damages from you in the absence of not receiving timely in n cr 24 hrs

Regard
Kapil Kohli

Dear Etihad Airways,

I had a very bad experience of Rough behavior of ground staff at Abudahabi Airport (on 22/05/2017) and sent mail (on 29/05/2017) to them as stated below but received response just for the sake of it no proper action

QUOTE:

"Dear Guest,

We had a very bad experiences of the staff at Abudhabi when boarding EY 206 to Mumbai, where they were insisting us to put hand luggage to transfer to luggage, and upon saying that we have valuables insisted, they said so what everybody has that, and had to go on argument, after that they tried to fool us saying that your cabin baggage is over sized and again I had to argue that I am not travelling first time and told him to measure it than was allowed carry in without measure as he knew he was wrong.
Here worse part was that though I could see old aged persons were also been insisted to transfer their cabin baggage to luggage, were removing some items in last moment and suffering because of no fault of their own.
This was a very bad experience and suffered by me and my whole family.

Also we had requested for LACTO OVO veg meal for my daughter, though it was stated the same on the meal but during the flight EY 674 t was same as AVML what we had requested for other two tickets and there was no LACTO product) like cheese or cottage cheese in the meal or snack served during the flight

Our booking reference is RXELNN

we are guest member since 2014 and regularly travelling and registered guest can be verified from the attached ticket showing guest numbers"

UNQUOTE;

After above mail received response as stated below:
QUOTE: — Original message —
From: Etihad Guest
Date:2017/05/31 11:35 (GMT+05:30)
To: [protected]@gmail.com
Subject: FW: Bad experience at Abudhabi Airport boarding gate to board flight EY 206 [INTR:[protected]]

Etihad Guest No: [protected]

Dear Mr Bhatt,

Greetings from Etihad Guest!

Please accept my apologies for the disappointment caused as mentioned in your email.

I have forwarded your query to our Guest relations team. You may follow up with us at [protected]@etihad. ae.

Should you require any further assistance, please contact us or visit www.etihadguest.com.

Warm regards,

Anastasiya Veramei

Service Coordinator

Etihad Guest

Then had sent messages to them as stated below:

hirenmbhatt
Jun 25

to Etihad, feedback
Gentle reminder to feedback department of etihad

UNQUOTE
Sent from Samsung Mobile
QUOTE:
— Original message —
From: hiren bhatt
Date:16/06/2017 15:42 (GMT+01:00)
To: Etihad Guest, [protected]@etihad. ae
Subject: Re: FW: Bad experience at Abudhabi Airport boarding gate to board flight EY 206 [INTR:[protected]]

Dear Mr/Ms. Anastasia,

Have not received any response from [protected]@etihad. ae, after receiving your mail on 31/05/2017.

Regards,
Hiren M. Bhatt

UNQUOTE
In spite of doing all this no proper action with staff or even offer token of compensation, received only mere words we have forwarded for internal enquiry but no outcome was communicated

Regards,

Hiren M. Bhatt & Family.

Dear customer relation:
I would like to drove your attention too:
My Name is Gihan Abdel Samie I am a US citizen, I had a round trip flight from JFK to AbuDhabi on my way back from AbuDhabi to Jfk on Dec 16 at 2:50 Am flight number EY103 terminal 3, Booking Reference REUARX My seat Number was 57K
member number [protected]
I want to report a discrimination issued happened to me on my way back,
I checked in my two bags in the cargo, and on my way to enter the check in area from the airport toward the gate an Etihad Employ Stopped me and ask me to weigh my handbag which was 15 KG and ask me to empty it to reach 7KG . I through away a desert Basboussa, Konafa, and Date to reach 8 KG . Then he told me I can not pass this point because my Purse is a big size Purse NOTE : I came from US ( Orlando, JFK)on JET BLUE ( JFK, AbuDhabi) on Etihad with same handbag and Purse . Also on Dec 16 after I arrived JFK on the way back to Orlando, I checked only two bags in cargo and took same handbag and same purse with me in Jet Blue airlines.
He was so Rude and disrespectful for me as a women His way of Talking was so Humiliated. A nice Staff lady asked him to let me go, and stop treating me like that . A young Staff Man was wearing a Jalabia asked him to let me go . He insist not too . I told him Please I need to speak with a duty Manager He replied that he is the Manager . He looked like INDIAN or BANGLADESH, he let go for many passenger in front of my eyes that had more than one handbag.
His way of treating me was so rude I started crying I took my handbag after I through everything and checked it as extra bag for 12 KG and paid 465$. for your information he told me checked the bag it is 165$ and ending up paying 468$.
Then when I went back to enter the gate area I found that he left his place and not there any more. Beside that in the Aircraft so many passengers has two handbags and even more .
I am as a women respectfully asking the airline to be fair and give me my right as human being and as a women too :
Refund my money 465$ as I consider this as a ripoff .
Second to investigate and figure out this staff men and gave him a course to be able to deal with people and not to make a bad repetition for Etihad airline .
It was my first flight with Etihad, and I always heard good things about Etihad. But unfortunately my experience was the opposite, I got humiliated and discriminated in Etihad airline.
Please I will follow up to Know what process will Etihad take for my case.

Dear sir, my name is shamim ara sumi. I am passenger of etihad airways. Normally every two month I am traveling bangladesh to new york for business and sightseeing purpose. I am extremely sorry to say that an incident was happen with me from jfk (New york) airport. One of your flight attendants/ boarding checker harassment and threatened me. Even her mis-behavior shocked me. Her name is puneer k. While I was checking my luggage weight limit she told me your weight limit is high you have to be pay $144 for access weight limit. I was agree to pay for over weight limit. I give her my credit card and she swipe my card and told payment is done. She give me the boarding pass only one and two luggage receipt. We didn't check the another boarding pass. When I went immigration officer and show my passport, officer told me he need overweight receipt and another boarding pass which one is jfk to abu dhabi. I was failure to show him and again I went same lady who give me boarding pass and check my luggage. I asked that lady why you not give me weight limit receipt and another boarding pass. I have only 23 minutes for flight departure.in that local time was 1:37pm (New york). The lady (Puneer k) told me "it was not my fault, it was your fault. Your card is not going through. Give me your passport and you have to be wait". I told I have no time. Again puneer told me you should miss the flight because of your fault. I told that lady if the card is not working at least you can tell me. If you didn't tell me how I will know. Also you told me card processing is done. I was angry and told that lady how many credit card do you want. I have six credit card. You stupid. If I miss my flight I will go to court and take an action against you. She was late and not working and then I was calling who is a manager here please. Then manager came and told me sorry. I already told manager everything. Then that lady give me passport and another boarding pass. Honest in my life I always fly with etihad. But now I am confused about horrible customer service and rude behavior. I hope the superior authority or management comitee will take an action about this matter. My email address is shamsul. [protected]@gmail.com. For your information I attached my boarding pass. My booking number [protected]. Pnr :nsvbvt. Flight no : ey 102. December 10th 2017. Sorry for that.

Hey,

I was supposed to receive my luggage with me in the flight EY200, tag number EY897431

I had an out of the blue fine that i needed to py in Abudhabi airport in a city transit from london! so i have been called off from my flight to go to pay 300 AED traffic fine! I had to wait 20 hours for the next Ettihad flight to Karachi!

Before the boarding on the EY 200, i asked the gentleman in the counter to check if my luggage are sheduled for this flight, he confirmed that my suitcase is in! I arrived to Karachi & surprise surprise! No suitcase!

I didntwant to take a flight wirh any other airline, i rather paid a hotel with the same price of a new ticket to wait for the EY200 to avoid any husstle about the luggage, and yeah now the luggage has stayed in Abudhabi!

1) i would like a formal apology about all the inconveniences of this mistake
2) the person in the boarding (who communicated a wrong information) should be interviewed! U can't say such a wrong information while we had time to get the suitcase on board if i knew it wasn't sheduled for my same flight.
3) the suitcase contains some jewellery (2 diamond rings + diamand earring + gold accessories) if anything lost or damaged will be the full responsibility of the airline, i checked in my suitcase on 9th of December 2017 @ 7:30 am (london time) and didnt see it until the time am writing this complain
4) the airline should reimburse my overnight stay at the AeroHotel while waiting for this EY200 flight and i could get into another earlier flight with another airline, but i didnt for not risking any luggage issues.

I will be waiting for feedback and explanation about this mistake & wrong communicated information.

Regards
Hasna

I am totally disappointed of how Etihad Management's handled my complaint.
I have discussed in details and mentioned in my mails how I discovered the damage which made it purely impossible for me to report it within seven days. I fully understand the "7 days policy" however at the same time I am counting on Etihad Management's appreciation and merit of my case. Moreover, this policy was not made known or explicitly made known to customers like me. I believe that despite the policy my claim is just. I have clearly mentioned that:
• the extent of the damage though major could not be readily observed as it was hidden at the bottom of one of the wheels and that only upon careful observation you would see how bad is the extent of the damage;
• as I was preparing my luggage the night before my flight, I was primarily inconvenienced after discovering the damage late and I had to frantically looked for a replacement luggage bag;
• the replacement luggage bag I used given the short time I had is so difficult to use;
Given my justifications for not reporting it within 7 days, a fair and simple judgment would dictate that an organization with good social management and service to its client would compensate the aggrieved customer. Frankly, I did not expect that this is the kind of response I would get. After going through the ordeals, I believe Etihad Management should look into the merit of my case instead of just dismissing my case due to a mere technicality. It should also be noted that my luggage bag was severely damaged due to a clear mishandling during the flight. I have not used after the flight.

I have trusted that Etihad Management would see clearly the merit of my case and would resolve it. I was very wrong. It's not about money. I'm looking into other legal recourse and going to appropriate authority.

I am having a upcoming travel from JFK to HYD in economy.

Is the laptop bag up-to 5 kg allowance is in addition to the cabin baggage allowance up-to 7 kg?

Regarding the baggage information, I am receiving different information CSR from [protected]@etihad.ae, facebook and through customer support call.

Quick response will help me in preparing for the trip.

Thanks

Hello I am a passenger who is travelling from Melbourne to Abu Dhabi and Abu Dhabi to hyderabad so I haven't ate my dinner and I am starving since I got a beef meal where I put a Hindu vegetarian meal and asked for replacement and did not get it saying there is no exception, please refund my meal amount to the bank account my booking reference. Number viwlpz

Hi,
1) we are traveling from manachester to Mumbai and we have one laptop and one 7 kg bag awe are 3 members so total 6bags we have they say u have to pay extra for that so we have paid for that but in can transfer all our stuff on that bag they say u have only 3 minutes to do that so we put 14 kg in that bag i say pls give more time so I will do that they say no u can't and they charge 197 pounds from us but they taken one bag from us in that around 5 kg weight is their because we can't leave our laptop bag in check in. Now they take one bag from us that is red and black colour brand is Harrison where I get that bag please clear me so I will collect my bag from their.
2 after scanning we r going for boarding in the above process and discussion we are too late so I will put my scarf, my child water bottle, my bottle, medicine, my all 3 hats, my makeup, god not again put in my check in bag because it's take time and flight is only waiting for us so at the time of boarding one gentleman and lady snatch me polybag and told u are carring extra now how it's extra they charge me extra amount for 1 bag i.e 197 pound second bag they not given us I don't know what they had done from that they pass us they weight our checkin bag and at the time of ploybag they taken from us first this behavior is not good with the passenger u can't snatch the things from us so I want to know that where I get this poly bag also.
Please let me know so I will collect my things.
Flight no is EY22 time 7:10 my name is Neha Agrawal traveling Manachester to mumbai

Hello,

Booking Reference: AORVPP
Mr. Amr ElDessouki
Mrs. Reem Moustafa

My wife and I flew from Ho Chi Minh City on November 29th on flight EY440. Our flight was delayed for two hours as a result of a technical difficulty with the plane. When we landed in Abu Dhabi Airport we still had 45 minutes until our next connecting flight departed but we were told that there was insufficient time to catch our flight - we found this to be very strange because 45 minutes was more than enough to get to our gate and board the flight. Anyways, due to this delay we missed our connecting flight to Cairo on EY 651.

The ground staff at Abu Dhabi Airport rebooked us on the next available flight to Cairo on EY 647. With this new flight we had over 6 hours of layover time in Abu Dhabi. The ground staff, namely the Operations Manager Anthony, was extremely unhelpful and unaccommodating to make this layover more pleasant. Anthony failed to provide us with any form of compensation except a lousy meal voucher. We asked for any of the following to make our unplanned transit more convenient:

- A hotel room: Apparently all rooms at the Airport Hotel were booked and the ground staff explained that Abu Dhabi is 45 minutes away so it wouldn't make sense to go and come back. I later learned that Abu Dhabi is actually 25 minutes away. The ground staff made use of my lack of knowledge of the city since it was my first time visiting here.
- Class Upgrade: denied
- Access to the First Class Lounge: denied
- Access to the Business Class Lounge: denied at first and after a very long and hefty discussion, Anthony agreed to give us access for only 2 hours. We found this to be extremely demeaning and degrading having to negotiate access to a lounge to make our transit more bearable. After a long argument he agreed to give us access for the full duration of our transit.

When we went to the Premium Lounge, I learnt that the Airport Hotel did in fact have rooms available. I also learnt from the staff in the lounge that there's a Hotel right across the street from the terminal which Etihad Airlines could've booked us in. Unfortunately, the ground staff exploited the fact that I'm not familiar with the area and didn't as much exert any effort to even suggest or recommend closer hotels.

I understand technical difficulties happen and dire situations occur. It's how we deal with these situations that make all the difference. Etihad ground staff utterly failed in making this situation more pleasant for us. This is our first time flying with Etihad and this was actually our Honeymoon trip and it had to end in this manner. My desirable resolution of this extremely unpleasant experience is some form of monetary compensation as you see fit.

Thank you,

- Amr ElDessouki

I HAVE BOOKED THE FLIGHT EY0282, BOOKING REF : CVZXNN

I CALLED ON THE CUSTOMER CARE LINE FOR ABOUT 40 MINUTES AND I GOT NO ANSWER TO MY 2 QUERIES.

First I inquired about my check in at the bus coach in Dubai for which I already had a confirmation in my itinerary and the agent told that there was a change or the booking has been changed, the agent spoke very poor English that I could hardly understand.

Second I asked on which are the airport lounges that I have access to, she said that teh call was too long and she has to hangup.

This is the first time I am travelling Etihad and I assume this should not even be the first time. I would like to know how can I get my refund on this ticket and I can book elsewhere.

Siljo Simon
[protected]
[protected]@gmail.com

I recently booked a flight with you from London heathrow to Perth on the 8th November and return on 10th jan in business classic seat. I called to change my return flight due to family illness only to be told that the return flight would cost more than I paid for whole return flight. I expected to pay something but not more than entire flight both ways. How do you arrive at this amount

My name is Hussein Mavunde, working in the Ministry of Health Tanzania. My E-mail [protected]@yahoo.com, Cell Phone +[protected]. On 17th November, 2017 I was one of the delegates from TANZANIA traveling back from Dublin to Dar es Salaam via ABU DHABI after attending GHWA meeting. The plane number was EY 48 and the pilot was Mr. Hassan. We started our journey around 19:10 on 17th November 2017. After a long time being seated in my seat, i decided to find a place where I can Sleep, I found a place and on leaving my seat I decided to put off my shoes and left in the relevant position of my seat. Unfortunately when I went to sleep One pasenger near my seat was very sick and he vomited on my shoes, all the dirty was within my shoes, he decided to make my shoes as a container of collecting the dirty. The Air hostess (Attendant/Cabin Crew) came in this site and she promised to fix all the problems raised, she promised to make some sanitation procedures on my shoes and I can use my shoes after being cleaned. unfortunately when we arrived at ABU DHABI Airport, the cabin crew asked the sick person, How are you feeling, the passenger said I'm OK and the freight attendant said Sorry for what happened but you can go on with your travel arrangement, the Sick person, asked a question what I'm a supposed to do with respect to the damaged shoes?, the response was don't worry, I am going to fix the problem, because I was there, I requested the Crew to do what she was supposed to make my shoes suitable for use, she said I cannot do any thing but she collected my shoes and put in the plastic bag and she said i'm going to ask people in the reception/information desk to clean your shoes and they will give you your shoes even before boarding your flight to Dar es Salaam. Nothing related to this issues which has Happened so far.

Therefore my complains are as following
1. I traveled within the corridor in Abu Dhabi Airport Gates Up and Down and to Dar es salaam to my family with bare foots (Without Shoes), this was against my will, this is not acceptable to any one, even to the cabin crew them selves, it is harassment and embarrassment.
2. The response and action taken by Cabin crew was against me and different from the person who vomited, he was treated and answered politely in a way how a customer is supposed to be treated, while he/ his property was not damaged at all, but I'm the one suffered from damaging my shoes and no any positive response which were availed to me and I think may be because I'm black and that person was a white man.
3. Where are my shoes which was taken by the cabin crew

DESIRABLE RESOLUTION
1. Compensation for the embarrassment/harassment made to me,
2. Give me my shoes back/Refund

Thank You

Mavunde, H

Flight details
9w413 from jod to bom. 4 th nov 2017
Ey205 from bom to auh 5th nov 2017
Ey171 from auh to lax 5th nov 2017

My booking reference number is fppqci

I have travelled from india to usa via abu dabi and I m missing my jewellery which includes a pearl chain along with earings and pendal. it also has a green diamond artificial gold set which includes the earings and pendal set.in addition to this was a sterling silver earing pair.

Dear Sir/Madam,
I(Mr.Vineeth Panji) and Mrs.Saraswati Shirsangi took Etihad Airways Flight from Vienna to Mumbai on 29th Oct 2017.

Our Baggage got Delayed by 2 days & caused a lot of inconvenience.
After arriving at Mumbai, 2 check-in bags went missing and hence we lodged a PIR report with Etihad.

We are on a visit to India on the occasion of marriage. Since we had to spend 2 days without the baggages and we faced some problems since we didn't have the items:
We incurred some financial problems because we had to purchase clothing for 2 days.
Our outstation taxi was cancelled (cancellation charges were huge) and we had to book a new taxi because of the delay in the airport baggage counter.
Also, the most important thing is that our 2 'American Tourister bags' (with TSA locks) number-locks are broken. I cannot use the locks anymore.

I regret to inform you that I received a mediocre assistance at the airport.
I request you to provide us the required compensation for the above mentioned issues (as per the European Union code, as we are Austrian Residents).

Please note that I have not received any response after sending mails to [protected]@etihad.ae and [protected]@etihad.ae . It's been some days now.

Eagerly waiting for your reply.

Booking reference: ZJJRRN, Flight dates: Mar 06-Mar29.
Passengers, Mr Andrew Fitton. Mrs Wendy Fitton, Mrs Janet Haworth.

In May of this year I booked three tickets to fly with you to Sydney and return in March next year, 2018. We were looking forward to visiting relatives in New South Wales. I booked well in advance with you as to give us time to plan a good itinerary for us.

Unfortunately my sister Mrs Haworth has been very ill with a pulmonary embolism this summer but we hoped she would be well enough to travel, sadly she will not be able to make the trip. She continues to recover slowly and will be able to make the trip at a later date.

I spoke to your British call centre today to be informed the tickets are non refundable, which shocked me greatly to say the least. I also enquired if the tickets could be delayed for twelve months when my sister would be back in good health. I was informed that the tickets are for twelve months duration and we would have to use them by May, the anniversary of the purchase. This again will not be possible due to the health issue.

I have gone along with the three emails I have received changing the flight times without complaint and was hoping for a better outcome when I telephoned today. The option of delaying the flights is the one we would prefer, if this involves a (small) cost of which I am happy to pay.

Is here some way we can solve issue, which we feel is out of our control?

Regards,

Andrew Fitton.

I ordered a product in October from Etihad Rewards Shop but could not contact merchant to change the address. Rewards shop then cancelled order and took a long time to put back the miles .In the meantime some miles have expired .They said I can reorder the product but they expired some of the miles . I am not getting a reply from them regarding this despite sending numerous emails.Please can you urgently look at this.

I have travelled in etihad flight ey2/ ey216 on 8th november from frankfurt to bangalore. I would like to complain about the baggage damage happend during the journey. When I took my baggage, I was shocked to see that my suitcase was broken in 2 to 3 places and one of the wheel was broken. Its in very bad shape and dont think will be able to use it again. I have attached the photos, please check and respond. I have never expected such a negligance and bad experience from a reputed company like etihad. Please get back to me on this asap.

Regards,
Chandan