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3.8 1402 Reviews

Etihad Airways Complaints Summary

973 Resolved
429 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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12:53 am EDT
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Etihad Airways name format change charges

My Etihad Guest No. is [protected]
My name is Syed Fazlur Rahman
I have booked ticket for me and my wife, route MAA-AUH-JFK-AUH-MAA under booking reference NQTHXJ
On 15 July, 2018 I contacted Etihad Call Center to enquirer about the seat nos.

They informed that my name in the name format should be Syed Fazlur Rahman FNU which is currently Syed Fazlur Rahman LNU

The creation of LNU is by Etihad, Subsiquently Etihad had changed their policy to issue the ticket as FNU and not as LNU.

But still in the Etihad Guest data system is reading as LNU after my name
the travel agent when tried to enter my guest no. In the ticket he was restricted to enter my name ending with LNU

I as a guest is completely unaware of this proceedings

1. The creation of LNU is by Etihad
2. Policy change of FNU from LNU is by ETIHAD
3. The Etihad Guest Data in the Etihad system is still reading LNU and restricting the travel agent to enter only LNU
4. As a guest I was not informed of the changes and the name foremat requirement

5. NOW I HAVE BEEN FORCED TO PAY USD 150 FOR NAME FOREMAT CHANGES FOR NO FAULT OF MINE. ETIHAD PEOPLE FORECED ME TO PAY AGAIN NO FAULT OF MINE. THE AGENT IS REFUSING TO PAY AS HE IS INSISTING HIS ACTION IS INLINE WITH ETIHAD GUEST DATA SYSTEM.

KINDLY LOOK INTO THE MATTER AND UPDATE ME OF YOUR ACTIONS.

Syed Fazlur Rahman
[protected]@yahoo.com
16-Jul-2018

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Update by Syed Fazlur Rahman
Jul 16, 2018 12:57 am EDT

Kindly update

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12:35 am EDT
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Etihad Airways refund for overbooked business class flight

Had a very bad experience in Etihad business class on my 14th July trip from MXP-KUL. Business class seats were overbooked and I was downgraded to economy. Staff refused to book me into a different flight on the same day and the only other alternative was to go on the same flight the next day which I can't do as I have an important meeting planned! They offered a refund but did not make it easy for me as I have to contact my travel agent upon my return who will then have to contact Etihad's global contact centre! I am not sure how long this will take and do not understand why is it me that have to go through all these trouble when it is clearly not my fault the flight was overbooked. I just want to have my compensation without having to go through my travel agent, wouldn't even mind just voucher/miles!

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Etihad Airways non-booking of selected seat in etihad airlines

Dear Sir,

Myself, Ranjit Kumar Das, Etihad Privileged Guest No.. [protected], booked a flight ticket on Etihad Airways online on 09/07/2018 night.

I am travelling with my entire family along with following details:-

1) Ranjit Kumar Das - Self (Sr. Citizen) ] Booking Reference No. RKNBHN

2) Gitali Das - Wife (Sr. Citizen) ] --------------DO---------------------

3) Ruchira Das - Daughter ] Booking Reference No. XFRBOC

4) Nabarun Sarkar - Son-in-law ] -------------DO---------------------

5) Adyant Sarkar - Grand Son (1 yr) ] -------------DO---------------------

The flight details are EY 256 From Abu Dhabi to Kolkata at 13.45 to 20.10 on 12th October, 2018.

At the time of booking, we have booked Seat 15 C, 15D, 15 E & 15 F, so that 1 yr old kid can safely travel together.

But after completion of booking, it was found that my daughter Ms. Ruchira Das Seat 15 E has not been booked, though during booking it was showing 15 E against her name.

I tried to correct the booking through your " Manage my booking" option, but could not succeed. Even Today morning also I tried the same, but could not succeed.

Subsequently, only after contacting Customer Care, I was informed that 15 E is a "Blocked Seat" & cannot be booked online.. It is to be allocated by Airline staff at Airport only. This is not shown online & online 15 E seat can be booked.

Now mother & 1 year kid cannot be accommodated other place, it is simply not possible.

My request to you, kindly let your good sense be prevailed & ensure Ms. Ruchira Das be accommodated at 15 E. Necessary needful action from end is requested.

Now Customer Care is not at all responsive & informed me that 15 E seat is already booked.

Customer Care is also informing me that 17 A, B, C, D is vacant and can be accommodated me, but for that I need to pay additional.

My question why on your system fault, I need to pay?

During booking of Seat selection, it was perfectly displayed each seat against their individual name. Only after booking completion, I came to know that my daughter Ms. Ruchira Das Seat has not been booked. Why? If for infant, that particular seat is not to be allocated, it should have displayed at the time of online booking, which has not done. Then why I should be penalized?

Urgent action is appreciated on above issue.

Regards,

Ranjit Kumar Das, Mob No. [protected]

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Update by RK Das
Jul 12, 2018 9:12 am EDT

Dear Sir,

Myself, Ranjit Kumar Das, Etihad Privileged Guest No.. [protected], booked a flight ticket on Etihad Airways online on 09/07/2018 night.

I am travelling with my entire family along with following details:-

1) Ranjit Kumar Das - Self (Sr. Citizen) ] Booking Reference No. RKNBHN

2) Gitali Das - Wife (Sr. Citizen) ] --------------DO---------------------

3) Ruchira Das - Daughter ] Booking Reference No. XFRBOC

4) Nabarun Sarkar - Son-in-law ] -------------DO---------------------

5) Adyant Sarkar - Grand Son (1 yr) ] -------------DO---------------------

The flight details are EY 256 From Abu Dhabi to Kolkata at 13.45 to 20.10 on 12th October, 2018.

At the time of booking, we have booked Seat 15 C, 15D, 15 E & 15 F, so that 1 yr old kid can safely travel together.

But after completion of booking, it was found that my daughter Ms. Ruchira Das Seat 15 E has not been booked, though during booking it was showing 15 E against her name.

I tried to correct the booking through your " Manage my booking" option, but could not succeed. Even Today morning also I tried the same, but could not succeed.

Subsequently, only after contacting Customer Care, I was informed that 15 E is a "Blocked Seat" & cannot be booked online.. It is to be allocated by Airline staff at Airport only. This is not shown online & online 15 E seat can be booked.

Now mother & 1 year kid cannot be accommodated other place, it is simply not possible.

My request to you, kindly let your good sense be prevailed & ensure Ms. Ruchira Das be accommodated at 15 E. Necessary needful action from end is requested.

Now Customer Care is not at all responsive & informed me that 15 E seat is already booked.

Customer Care is also informing me that 17 A, B, C, D is vacant and can be accommodated me, but for that I need to pay additional.

My question why on your system fault, I need to pay?

During booking of Seat selection, it was perfectly displayed each seat against their individual name. Only after booking completion, I came to know that my daughter Ms. Ruchira Das Seat has not been booked. Why? If for infant, that particular seat is not to be allocated, it should have displayed at the time of online booking, which has not done. Then why I should be penalized?

Urgent action is appreciated on above issue.

Regards,

Ranjit Kumar Das, Mob No. [protected]

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Etihad Airways due delay in receiving the luggage

Dear Etihad Airways

I'm writing in regards to a very distasteful experience I had with your company. I booked a flight to visit my family in India with my wife and my 7 year old daughter from Brussels to New Delhi via Abu Dhabi with our four bagagges with tag no EY812581, EY812580, EY812574 and EY812572 on 23.06.2018 .But the flight from Brussels to Abudhabi was delayed by 1 hour. I and my family including by 7 year old kid ran through the Abu dabhi airport to our connecting flight to New Delhi in 30 minutes.
After reaching New Delhi airport on 24.06.2018 at around 2.30 a.m, we were shocked to know that our above mentioned four luggages had not been arrived to Delhi and were stuck at Abu dhabi airport. We were informed at baggage information counter that our luggage will arrive at 10 AM on the same day. Since we had our next connecting flight to Ranchi at 7.20 am, We were promised to receive our luggage at Ranchi airport at 1 pm on 24.06.2018 via AirIndia flight AI417.
Our flight reached Ranchi at 9.10 am and we waited approx for 4 hours at the Ranchi airport for our luggage, as we desperately needed those .After my continuous follow up at customer care, I was informed that my luggage would arrive at 8 pm at night.We had no option but to wait for our luggage as all our clothings, medicines and all other necessary stuffs were in it. I am suffering from high BP and I am adviced to take BP medicines daily but due to this delay in receiving the luggage I missed the one on 24th june morning which caused an uneasiness to me for the whole day .
We all were exhausted and frustrated by travelling and continuous waiting for almost 36 hours. My 7 year old daughter was crying as she wanted to change and sleep.
At last we received our luggage at 8.30 pm on 24th june 2018. This late receving of luggage created another big problem for us. We had to travel from Ranchi to Bokaro thermal which was our final destination. Since this area is badly affected by Maoist, it was life threatening to travell at night. So we booked a hotel for that night.Also the taxi my father booked from Bokaro Thermal to Ranchi charged for extra 1 one in total 2 days as it arrived at 1 pm on 24th june.
We had a frustrated and harassing journey with no fault of ours. We spent a large amount in addition to the huge amount for airline tickets.
As a result of these failures, we lost our baggage for 18 hours and incurred expenses for an extra nights and the 11+ additional hours we spent in the airport. Besides the significant inconvenience caused, there was a huge monetary loss too.
I would appreciate if your company would compensate for our loss as we spent a large amount due to these delays. Also, that we can give Etihad the chance to provide a better experience next time we fly.

Please let me know if you require any further details.
Regards Animesh Kumar Pandey (me) Ankita Sharma(my wife) Khyati Pandey(my daughter) 

My travel details
Flight Number (e.g. EY 256): EY58 
Flight date: 23/06/2018
Ticket number: [protected] 
Class of travel: Economy 
From: Brussels (BRU) 
To: New Delhi (DEL) 
Booking reference: NUFTRB
My personal details
Title: Mr 
First name: ANIMESH 
Last name: PANDEY 
Email address: sporty.[protected]@gmail.com 
Mobile phone number: BE472626035 
City: ANTWERP 
Country: BELGIUM

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Etihad Airways baggage delay and mishandled very badly - received damaged baggage

Hi,

I was travelling to business trip from Pune to Dublin on 1st July.

Etihad Airways missed my baggage in Abu Dabhi and it was delivered to me after to days . When i received my bag it was sevierly damaged and all contents were spilled all over place in spite of marking baggage as Fragile.

Not i am in Dublin and trying to reach Etihad team via mail or phone but they are not responding.
Very poor service and no way to reach Etihad Team.

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Etihad Airways Refund on airline ticket

On the 11th of August 2017, I purchased travel tickets from Wakanow for three passengers, Myself, my mum and my dad from Lagos to Hyderabad and back. The flight fares were N978, 684 for my parents and N515, 459 for myself.

The itinerary is attached for your reference. In line with the flight reservations made, my parents were expected to return on the 30th of September 2017, unfortunately the day before the trip (29th) my father had a stroke and was rushed to emergency. I had already returned to Nigeria since the 1st of September.

The date for the flight elapsed and we had to wait to ascertain his conditions before rescheduling the flights. My father passed away in Apollo Hospital, Hyderabad, India on the 24th of October and my mother's ticket was rescheduled for the 28th of October through the same Wakanow and an extra charge of N301, 291 was paid on her ticket.

I had filed for a refund on the return leg of my fathers ticket since December last year and have several times pleaded with Wakanow to ensure that my pleas got to Etihad air so that the refund can be initiated since it was a case of death. I sent all the requested documents to them and they assured me that the process was on.

In February 2018, I had grown impatient as there was no feedback and Adetoun Sulaimon (Wakanow) told me that she had tried reaching Etihad air several times and sent them all the information they requested but they were unresponsive. She then decided to put me in their emails so I would know how far she had gone.

After several un returned mails from John Akpan of Etihad airline (I was made to understand that he is their Account Manager), I decided to pull his phone number and give him a call. I introduced myself and he responded that he had been busy and would return the email. He did a few days later and said that they were working on my refund. I would receive value by the following week (See mail trail) this was in March 2018.

I kept sending emails, calling both Adetoun and John consistently and yet I hadnt received any concrete feedback. At some point, John stopped picking my calls or responding to my emails till I sent him a text message. He returned my text and apologized for the silence. He sent me Mr Giwas number who I was supposed to follwo up with and he assured me that I should give Giwa sometime and he would sort my request out.

I started converstations with Giwa and as before, sent him all the emails and correspondence between Wakanow, myself and John. To my surprise he said he hadnt come across my request before and wondered why it was a "difficult" task to do a refund since it was death. He assured me once again that he will be on the matter and get back to me with a solution.

In May, Giwa wrote to Wakanow with me in copy that N215, 649 had been approved for payment. I spoke with Adetoun and was very happy that after all the back and forth I was finally seeing the result. Adetoun told me she was on leave and said she would speak to a colleague of hers (Mobi) to follow up and provide me with feedback.

Once again I wa sback to calling Wakanow and sending emails to them to at least confirm the email but to no avail. I decided to wait for Adetoun to come back from leave since she was the only one I could trust to push the request through. Mobi called me to say that my request was going to take another 6 weeks for refund to be processed. I was devastated.

Once Adetoun was back from leave, I called her and she said that Etihad had sent 19, 249 to them as refund for the ticket. I couldn't understand how that was possible. She said I should speak with Giwa. I called Giwa and couldn't reach him, then I called John. John said I shouldn't take that from Wakanow and ask them how they arrived at the 19, 000 they said they will pay. He said since Giwa had written what I was entitled to, I should meet Wakanow for the full amount quoted.

When I called Giwa, he said I shouldn't call him and that ordinarily he isn't supposed to liaise with me directly. That I should go and meet Wakanow for a refund as he has done his own part.

As we speak, there has been no head way on this as both Wakanow and Etihad have been pushing me to each other

Giwas Phone Number: +[protected]
Giwa's Email Address: [protected]@etihad. ae
John Akpan's Phone Number: [protected]
John Akpan's Email: [protected]@etihad. ae

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Update by Adaobi Agbalugo
Nov 18, 2021 1:44 am EST

Dear Marc

I’m surprised to see that this case was closed and noted as resolved to customer satisfaction

Please note that it was NEVER resolved.

Regards

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Etihad Airways Airline Staff and terrible care and service on the flight

11/06/18

Dear Sir/Madam,
I am writing to complain to you about our recent flight (Sunday 17th June 2018: 17:30) with Etihad from Perth Australia to Abu Dhabi which took approximately eleven hours. This flight (VA 7200 Airbus A3 30-200) has had a really traumatic effect on my whole family which will have a long term impact on their mental health and well-being when flying.

For the duration of the flight all four members of my family suffered from difficulty in breathing and extreme fatigue, yawning, dizziness and confusion, which would appear to be caused by a lack of oxygen and a very hot cabin on the flight.

When we tried to alert the flight attendants to inform them of our worries and extreme discomfort, ringing the bell multiple times, we were ignored continuously and no one came to help. The seat belt sign was on constantly therefore there was no attendants to speak to, which added to the anxiety.

There were very young children crying constantly and in a very distressed state for the majority of this time and we witnessed that they were also not helped by staff.
There was no water offered to any of us for the whole of this flight, the reclining seats did not work and the personal in-flight entertainment also did not work. We received no packs with ear plugs etc.

We are returning on Sunday 15th July, flying from Edinburgh Airport at 9:05am (EY28) and we are all extremely anxious about experiencing this again. My family have flown with Etihad for over twelve years now, taking annual vacations to visit our family in Scotland and have always recommended your airlines to family and friends in the past. However, we will be reluctant to recommend or use Etihad Airlines again in the future due to this extremely distressing experience.

Yours faithfully
Mr and Mrs Blunden and family.

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Etihad Airways change flight date

Etihad asked for proof of relationship after my father passed away and I needed to get back to the UK urgently

I supplied a death certificate for my father and my birth certificate

I did this so I cold get the refund fee for change of flight date that they initially informed me I could do

But this is not enough what else can I do to satisfy this arrogant airline they keep asking for more proof

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Etihad Airways 600 euro compensation for being offloaded not deposited to my bank account

I was supposed to take a flight from Istanbul to Abu Dhabi on April 8, 2018. However, upon check in, the Etihad staff told me and my companion that they cannot accommodate us because the flight was full. As compensation, Etihad will provide us 600 euros each (cash payment to be deposited to our bank accounts), one way flight c/o Turkish Airlines and lounge access that day. We took the offer because it was already the last leg of our trip. Three months later, after several phone call, email and social media follow up, I still have not received my compensation. My friend already got his on June 19, 2018. Etihad, this has been going on for 3 months and we are not going anywhere. What kind of service is this? Your customer service is useless. You have to provide me my compensation asap.

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Etihad Airways tier & guest miles not credited.

Airmiles Ref Numbers

ETIHAD GUEST NUMBER [protected] - AIRMILES NOT CREDITED

SCUFOM 15th February - 10th March Credited 24th April

Complained by Phone end of March
Chased by Phone April 4th
Chased by Email April 4th
Chased by Email April 13th
Etihad gave personal apology April 18th - finally credited 24th April

IOHIKS EY428 14th April - AUH - MANILA No Credit
EY19 14th May AUH - LHR No Credit

Complained by Email 16th May
Etihad promised to sort out within a week on 21st May
Chased by Email 4th June
Etihad said already credited 7th June
Complained as not credited 7th June
Phoned to complain 15th June spoke to call centre
20th June Email saying missing miles would be credited EY 428 14APR AUH to MNL
EY 19 14MAY AUH to LHR
Phoned 4th July advised the miles would be credited.

Etihad phone number [protected] 1 - 2 - 1 - Numerous promises to credit guest and tier miles but without action.

Complaints
Head Office address
200 Hammersmith Road
P.O Box 35566
London
W6 7DL
Phone number: [protected] - Number out of service!

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Etihad Airways visa sponsorship, ticket, weight, food!!!

Etihad Airways was very kind to get me a visa in less than 2 hrs, but here's what happened. I had a ticket from Toronto bound to Abu Dhabi (Direct) 14 May, 2018, and Abu Dhabi-Toronto on the 17th of June, 2018. The statement on your website stated that the multiple visa was valid for 60 days but did not mention that I needed to exit on the 13th of May 2018 in any way. Despite the multiple entry visa that cost a fortune, we had to reapply for a new visa for me to exit and enter the country again as I had a trip scheduled in between to Beirut. The point is, you should at least alert your customers before making them pay triple the amount of money for their trip, especially that you are the sponsors and you knew this was going to happen! The customer service on the phone mentioned that later too! We work hard to make money people, just don't rip us off intentionally! Also, it is ridiculous that you make people pull out their luggage, with all the stress they are going thru, for 800g extra in a bag especially when the flight ends up empty! That is not only unethical, but you lost a customer who was once loyal forever. I am very disappointed from your service (so is my family) and would not trust to have my life in control by people who did not demonstrate that they are capable to manage a simple ethical customer oriented service on the ground! Not only is your service free falling, your food is crap! Budget airlines have better food options than yours. If you wish to know more details I have all the documents ready for you to have a look and take corrective actions if you care.

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Etihad Airways I forgot a duty free bag on the plane

I was travelling from abu dhabi to cairo on flight number EY 653 on 6 july 2018 and i forget a duty free bag with 2 alcohol bottles .. i tried to call all your numbers but i can't reach anyone please help i called your office in UAE and the office here in Egypt and they give me an email to contact i sent 3 emails and no replies please help as soon as possible

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Etihad Airways tickets cancel

Dear Team.

This is unprofessional way to deal with the customer without any alternative option to cancel my ticket. Which results to me a losses of time and money to reschedule every thing and date...😡

Now almost 4 week still I have not received my amount.ever time I called customers care only one answer you will receive amount in two day.

I highly appreciate if you proceed for refund of my amount ASAP. In order to book my new ticket. Below is the ac detail of my K-Net which use to purchase the ticket.

Booking reference number CB2093691

✏ Account: 0080568001
📝 a/c Name : Syed Mazher

ℹ IBAN: KW04BBYN0000000000000080568001

Regards,

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Etihad Airways baggage misplaced

My parents travelled from Kochi to Calgary under the same booking.. Kochi to Abu Dhabi ( EY 283), Abu Dhabi to Toronto ( EY 141) and Toronto to Calgary ( AC 143) . We did not receive checked in baggage at Calgary.. We were told the baggage would be required to be collected only in Calgary at the ticketing counter at Kochi operated by Etihad ... After contacting baggage services of Air Canada in Calgary ; we were told that they have not received the baggage yet in Toronto from Etihad ... My parents medications and walking aids were in the baggage ... Please do the needful urgently

Baggage details : 0607 EY837289 ; 0607 EY837288

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Etihad Airways airlines delay

my itinerary was as follows...
name.. gautam kumar mohan
airline booking no nbodny
ticket no...[protected]
ey0016 manchester uk to abu dhabi
ey0218 abu dhabi to new delhi

facts...
was scheduled to board n fly at 8.10am on 10/01/2018 from manchester uk but the flight was cancelled and I along with all other co passengers were kept in the dark about the next flight and made to wait at the airport for at least 8 hrs and after that given an option to either get on board a bus to travel down to london (4 hrs again) or to sit at manchester without any info or hope fir the next flight!
I took the bus... was served no refreshments on the way.!
managed to get on the flight to abu dhabi and then had to wait another 7 hours for the flight to my final destination.. new delhi
as if the torture wasn't enough... found out that my luggage had not arrived on the same flight and would come next day...
had to buy a set of clothes n toiletries...
reached almost a day n a half later than scheduled

have been a regular traveller of etihad airlines but this experience has really disturbed me esp the arrogant attitude of the staff at manchester airport
would definitely want an explanation and adequate re imbursement as per policy

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Etihad Airways air hostess demeanor and endangering my husband

My family and I were travelling back from Phuket on the EY431 flight on 19th July - 3 young children, my husband and I. My son Oran Pegman became unwell on the flight with a tummy bug and was getting sick the whole flight. One of the flight attendants was extremely helpful, providing sick bags, wet towels and tissues.

At one point the seat belt sign was on, our seat belts were fastened and I had gathered a sick bag (used) and some tissues in another clear plastic bag. We called asked another flight attendant could she take it and dispose of it as the seat belt sign was on. Her response was to ask 'what is that?' pointing at the bag, clearly understanding what it was as the Etihad sick bag was visibly full(but inserted into another clear plastic bag). My husband said it is a sick bag pointing to my son who was clearly unwll. She replied, 'I can't touch that, bring it to the toilet.' So my husband had to undo his seat belt and dispose of it. All the time the seat belt sign was on.

We found this particular flight attendant to be very rude but most of all had disregarded the safety aspect of my husband moving around the cabin when the seat belt sign was on. As I said another flight attendant (possibly of Phillipino or Malaysian origin) had been extremely helpful and kind. This one other attendant was the opposite.

Regards
Elaine Keating

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Etihad Airways ticket last name correction of my daughter

Pathetic disappointed service by etihad airways
Booked 3 ticket online on 23rd june 2018, booking ref : kuyjjp,

I have entered every passenger details very carefully, when I checked ticket received on my email, my daughter last is showing incorrect, when I called customer care number [protected] they said you have to pay 7000 for my daughter name correction
Is this only because of cheaper ticket I booked through online.. Now they are leveling money by this way..

Contact center is asking for 7000 to update last name?
Why should I pay is this is not my mistake
It was your system who picked incorrect name of my daughter
I have entered each an every details very carefully
Why should I pay more?
Why I booked eihad ticket only because of good price.. Was not aware you people are making fool by this way... Asking for extra money in the name of name correction

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Etihad Airways issue - citizen etihad airways flight ey 62 & 218 upgrade

Good Day,  

After Biding and paying extra my wife has to agaim go through the same issues at both airport .now can you contact Abu Dhabi Airport counter and Minsk airport counter. Guys I did mistake to upgrade if I would know before my wife will have issues Instead of having good flight positive supprice we have problem.. And she is more upset on me why I had to do this upgrade

Please refund all the money you chraged and I would like to raise a official complain for all the stress my wife and kid had to go throug. I did not expected from a well know airlines this kind of communication error after charging upgrading both flights you dont inform your Airport staff. At present my wife is in Abu Dhabi airport and I told her to not approch any more your counter as your staff told flight is full and no seat for her in Bussiness class. See attached both charges for the upgrading the seats on my Credit card.

Again requesting please send me your corporate office or VP email ID. I would like to inform him how good is your program and the guest are having what issues when they pay more and go through all the issues.

Deep Kumar Singh

+91-[protected]

Sent from my Samsung Galaxy smartphone.

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Etihad Airways I am complaining about my damaged baggage

I am Paul MaxwellPonseka. I travelled with my family on 14th June 2018 Kochin to Manchester (EY281/EY21). When I collected my luggage from Manchester airport, I found
One of my luggage box was wet with oil or some chemicals (it was Orange colour with bad smell.). I reported to the global baggage solutions Reference number: MANEY 25040/14jun/15:15. When we opened the luggage box we found all most all the clothes were soaked with orange colour with bad smell. The clothes all were new costly sarees, gown, trouser, blouse, T shirt and salwars.. I hope you understand the stress and pain we faced in fewdays. I hope we gets gentle compensation. I tried to claim on mishandled baggage form but it is not working. Kindly do the needful
Many thanks
Paul Ponseka

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Etihad Airways baggage handling department

Dear Ethihad
We travelled in flight number EY 682 to Abu Dhabi and EY 212 to Mumbai and from there Visakhapatnam on Jet airways. Date of journey was 19-20 th June. Our luggage was opened and stolen all valuables by your baggage handling staff. My new Iphone 8plus, new Ipad and USD currency about 800 etc and some gold was missing from bag. Pls help me to recover the above items and cash.

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Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

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Contact Etihad Airways customer service

Phone numbers

+1 (800) 266-7883 +44 345 608 1225 More phone numbers

Website

www.etihad.com

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