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Etihad Airways / etihad guest services membership issue

1 United Arab Emirates

My etihad guest number: [protected]

Email reference: intr:[protected]

I have emailed them 1st on: septem 7, 2018 but still the problem is not solved. I had a family member added in my account and I deleted that as no miles were acquired jointly. But still they are asking about the relationship proof but I already emailed that the documents are not with me and they can delink the name (if any) and remove accrue miles (if any) as per the policy.

While I have sent the last email, informing my decision that has been mentioned above, on nov 27, 2018, they still didn't reply me back. I am feeling, as a customer I am being ignored and it seems that this problem of mine is nothing to them.

I am really feeling frustrating while still hoping that the etihad authority will look into this matter.

  • Etihad Airways Customer Care's Response, Jan 20, 2019

    Hello, we are sorry to hear that. We will send your case to our Etihad Guest team immediately so that they will get back to you and solve your case. *Marc

Mu
Jan 19, 2019

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