Etihad Airways
reviews and complaints

I have booked a ticket for eithiad airways vide pnr xewkdn and rgmppx wherein I had booked through makemytrip.com for travel from hyderabad to abu dhabi (20th november) and later from abu dhabi to madrid (21st november, 2017). There is no problem with this ticket.

However the subsequent ticket from madrid to brussels for 26th november was cancelled by the etihad airways as it has become inoperational. I received an email with the new schedule pre-ponement of my timings.

Now when I speak to customer care of eithiad airways they say that since the new schedule was not confirmed by the customer, since it has been already been a month, they are expecting fare charges for this ticket. As a customer I was not informed about the changes except through email and its not mandatory on the part of the customer to check his email as per law. I did not receive any call requesting for confirming of this new timings.

I gave the airlines three option
1. I am ready to forego this ticket from madrid to brussels and I would make my own arrangements to brussels and the rest of the tickets be same.

Airlines is asking to pay fare charges. Not sure what is the fare difference that they are expecting when the customer is foregoing his flight and making his arrangement

Second option
To issue the alternative ticket as the flight was cancelled by the airlines for which the customer does not have responsibility nor it is mandatory for the customer to keep on checking his email box for any emails. The alternative tickets issued to be prior was not reserved as they say I had failed to revert them back. Is it not obligatory on the part of the airlines to intimate the customer about the changes? And now the airlines customer care say even if the alternative ticket that was suggested by the airlines was to be taken up they want date change charges to be given by me. Where is the justice here?

3rd : refund the entire amount paid and I will buy a new ticket.

Thanks
Vaidyanathan
[protected]@yahoo.com
[protected]

My wife and I were booked on a flight from JNB to Abu Dhabi on the 1 Oct 2017 scheduled to arrive at 0545am the next morning on Alitalia. Booking ref 4jeleh.

We were approached by Ethiad staff member Lionel who advised that flight was fully booked, he coerced us with a 300USD voucher and a earlier flight from JNB to FRA and that we could use the voucher for any Ethiad flights or services.

None the wiser not only couldnt we use the voucher for Boutique on flight airport lounge or for an upgrade as the entire ticket was changed over to Alitalia.

We arrived early in Rome and we could not get a transfer from the airport to the hotel and neither could we check in early, the reality finally set in that we were done in.

For all the services we requested with the voucher we were turned away and embarrased as Lionel did not mention it was funny money.

The experience has really left a bad taste in my mouth and I will be sure to share my experience.

Kindly note that myself and my wife are first time flyers and went on holiday to renew our vows in Rome, this obviously went pear shaped in most instances.
We have arrived today in Abu Dhabi on our return today and have been pushed from pillar to post, email seems to be our last resort before taking the matter forward.

I would like you to consider a reimbursment for my inconvience and not a voucher that cannot be used.
I will patiently antivipate your response.
Dissapointed customer Mr Lyle Fortoen
Mobile [protected]

My wife and I were on our way back from Venice to Abu Dhabi on EY 0080 Thursday 05/10/2017, Tickets no [protected] and [protected]
There was no hope for a seat, redirected us to Turkish airlines, to try with them to find a seat at the last moment to Abu Dhabi through Istanbul. It was frustrated and very tough time for us. Service was completely different, cannot compare my business seat in Etihad flight with Turkish, They handled me single 300 USD voucher, which is not acceptable.

I am raising a formal complaint and requesting a refund.

I was not allowed to board the airplane as my Pakistani NICOP expired without my knowledge. I had been clearly informed that I was not being allowed it will be illegal to fly. I am being penalized for no show. I request that I may pleased be refunded the amount for ticket.

Muhammad Asadullah Khan.
[protected]@yahoo.com

-----Original Message-----
From: METRO INTERNATIONAL TRAVEL
To: metro786
Sent: Wed, Aug 30, 2017 4:20 pm
Subject: Travel Reservation to LAHORE, PAKISTAN on October 07 for MR MUHAMMAD ASADULLAH KHAN

METRO INTERNATIONAL TRAVEL
[protected] or [protected]
[protected]@metrointernationaltravel.com
Itinerary

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Trip to: LAHORE, PAKISTAN
Passenger(s): KHAN/MUHAMMAD ASADULLAH MR
Reservation code: JRAOQF
Airline Reservation Code: QVDNQM (EY)

ETIHAD AIRWAYS EY Flight Number 130
CONFIRMED, Confirmation# QVDNQM Saturday, 07 October -
Sunday, 08 October
Departure: IAD WASHINGTON DULLES, DC
10:10PM

Arrival: AUH ABU DHABI INTL, UNITED ARAB EMI
7:10PM +1 day
Terminal 3

Please verify flight times prior to departure

Class: Economy
Meal: Meals
Aircraft: BOEING 787-9 JET
Duration: 13hour(s) and 0minute(s)
Distance (in Miles): 7078

Mr Mu​hamma​d Asa​dullah Khan
Seat(s): 26K / Confirmed

ETIHAD AIRWAYS EY Flight Number 241
CONFIRMED, Confirmation# QVDNQM Sunday, 08 October -
Monday, 09 October
Departure: AUH ABU DHABI INTL, UNITED ARAB EMI
10:10PM
Terminal 3

Arrival: LHE LAHORE, PAKISTAN
2:25AM +1 day
Allama Iqbal Terminal

Please verify flight times prior to departure

Class: Economy
Meal: Meals
Aircraft: AIRBUS INDUSTRIE A321 JET
Duration: 3hour(s) and 15minute(s)
Distance (in Miles): 1314

Mr Mu​hamma​d Asa​dullah Khan
Seat(s): 14A / Confirmed

ETIHAD AIRWAYS EY Flight Number 242
CONFIRMED, Confirmation# QVDNQM Sunday, 22 October
Departure: LHE LAHORE, PAKISTAN
4:05AM
Allama Iqbal Terminal

Arrival: AUH ABU DHABI INTL, UNITED ARAB EMI
6:35AM
Terminal 1

Please verify flight times prior to departure

Class: Economy
Meal: Meals
Aircraft: AIRBUS INDUSTRIE A321 JET
Duration: 3hour(s) and 30minute(s)
Distance (in Miles): 1314

Mr Mu​hamma​d Asa​dullah Khan
Seat(s): 12A / Confirmed

ETIHAD AIRWAYS EY Flight Number 131
CONFIRMED, Confirmation# QVDNQM Sunday, 22 October
Departure: AUH ABU DHABI INTL, UNITED ARAB EMI
10:50AM
Terminal 3

Arrival: IAD WASHINGTON DULLES, DC
5:00PM

Please verify flight times prior to departure

Class: Economy
Meal: Meals
Aircraft: BOEING 787-9 JET
Duration: 14hour(s) and 10minute(s)
Distance (in Miles): 7078

Mr Mu​hamma​d Asa​dullah Khan
Seat(s): 33K / Confirmed

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To whom it may concern at Etihad -

What a strange disappointment this flight Ey141 from Abu Dhabi to Toronto was. After 4weeks travelling, I was very much looking forward to experiencing the quality reputation that I had associated with your airline.

What I experienced, however, was something more like a budget airline on its last legs.

The check-in staff was poorly groomed and quite unprofessional when we explained we wanted to carry-on our bags. (These same bags were permitted on our Etihad flight from Cairo to Abu Dhabi the day before). We ended up checking these bags to avoid a conflict.

There were two meal services - both of which were Indian curries. For the dinner service, the gentleman next to me was quite upset that for a second time he would not be eating meat (the chicken and beef were finished...again) and was told that the flight was a majority vegetarian so there just weren't enough. I can stomach most airline food, but to be fed two curries, plus some raw bean salad (would you eat raw chickpeas, peas and kidney beans even if you weren't cramped in a seat for 13 hours?) I was actually glad when the food was taken away. What was the point of being given silverware for such a lackluster meal service?

There was a horrendous crying child seated directly in front of me. For 13 hours, this child screamed and cried. The flight attendants spoke with the parents only on one occasion and then disappeared to the part of the plane where there was peace and quiet...at the back. The child kicked; the child shrieked; the child ran up and down the aisles...

After hour-7 of this screaming child, we discovered that at the back of the plane there were whole rows (whole empty rows!) where the lucky few had chosen 4 full seats to lay down and sleep. Why is your flight designed to pack most people up at the front (I am 6'2" and 190lbs) while leaving whole rows of seats empty to be used up by anyone who can grab them? Would a section for parents with young children be inappropriate?

The whole flight -- from check-in to landing -- was so discouraging given Etihad's tremendous reputation. I will have trouble recommending or booking a flight with your company in the future.

Thank you,
Matthew Loney

Hello,
When I booked the tickets for Munich to and fro, as per my ticket it is written that I am allowed 23 kg one bag only. But when I gave collected boarding pass, staff told that I can check in 2 bags of 23 kg. This is real cheating about check in luggage limit. I have left so many items due to this miscommunication from Etihad. What kind of reimbursement Etihad can do now ?

I was travelling on Etihad airways from Abu da bhi to Toronto. The y forced me to eat vegetables.
First food I was served was vegetables and then again, when they served me, it was vegetables,
They did not give me, chicken or lamb, and I was told that they are finished both items,
The response of the crew was not courteous, and they could not explain why I was forcefully fed vegetables all the time. I felt so bad eating vegetable that I felt sick. As I was hungry and had no other option just to eat the vegetables offered me again and again
I am regular traveler of Etihad air, but this time I felt so much inconvenience. I am pretty up set about this and was giving second thought should I stop travelling with Etihad air.

My wife is travelling from LHE to IAD. Your team at lahore airport they harras my wife and my 1 year daughter. The main person is Nouman. They misbehaved with her. My daughter got scared. Her flight number is 4242 and flight is 321. My wife name is Naheed Khuram and daughter is Mannat Awan. I need immediate action against him otherwise I am going to file harrasment case against your company.

Where to start? Really. We were in Thailand for 3 weeks and our missed flight was from Thailand to Edinburgh (with 2 stops in between). Our taxi from the hotel took us to the wrong airport which meant we missed the check in and the flight. As soon as this became apparent we called your customer service team to try and see what could be done, as we understand you are able to help us switch flight up to 2 hours after the initial missed flight. After being passed through to another department by a very unhelpful colleague, we were on hold and could not get through to anyone. After 45 min we hung up and approached the Ethiad office within the airport, to no luck as the office was closed. (All other airline offices were open). We then went to speak to your colleagues at check in who refused to help us and told us to wait at the closed office, which we did. After waiting 45 minutes with no one arriving, we tried to call you guys again to change the flight, by the time we got through to your customer service team it had been over 2 hours since our missed flight departed. We were told that there was nothing at all your company could do, and we needed to pay another £1300 EACH to get back home. This was after we had paid £1200 for the flight initially. As we could not afford £1300 each, they advised us that there is nothing they could do and terminated the call. This left us stranded in Bangkok with next to no money. We proceeded to speak to more Ethiad colleagues at the airport and eventually the manager, who was extremely obnoxious and told us he cant do anything, to which he then turned his back on us and walked away. Ignoring us as we pleaded for help. We were left stranded at the airport for days until we could borrow the money to get home using a different airline. The amount of stress, anxiety, worry that we went through is unimaginable and the most I have ever encountered. Especially as we were being threatened with prison if we could not get home due to expiring visas. The behavior from your colleagues, both over the phone and in the Bangkok airport was disgusting. I never, ever thought customer service could reach such a low to where Ethiad would happily leave 3 people stranded on the other side of the world, even though we had already spent £1300 with you guys.

As we had to sleep in the airport for days after the incident, endured EXTREME stress and anxiety, and also have had to deal with financial difficulties after having to borrow money from people to get us back home. (in spite of our constant, tireless efforts to get in touch with you after the missed flight) I would like this issue to be resolved by refunding us the amount we had to pay for the flights to get home.

Dear Sir/madam

I have done the below attached booking to Ljubljana with your esteemed Ethiad airways flight .We are travelling from Dubai we need to take your coach service to Dubai from Abu Dhabhi airport .I am able to book the coach service on 12 th but for my return journey on 17 th october I am unable to book coach service online as it is showing not available for my flight .

I called your customer service and i got the response as my return Ethiad airway flight EY5994 reaching Abu Dhabhi at 07:00 hours is operated by Air serbia so i could not get this service .

Sir as clearly mentioned on the ticket flight is Ethiad airways though operated by other airways i should still get complimentary coach service as it is parter with Ethiad airways only

So Its my humble request you to intervene and help me in this regard by booking coach service for my return journey on 17 th october at around 8 AM from abu dhabhi to Dubai as i have to join my hospital duty on that day

Thanking you in advance

waiting for your early reply

With regards
Dr Gaurav Jadon
DNB Paediatrics
DCH, MBBS, MNAMS
Fellowship in Child Health
Specialist Paediatrician
NMC Speciality Hospital
Dubai, UAE
Mobile: 00971-[protected]
Email: [protected]@gmail.com

Flight: EY 484
Date: 29 Aug
FQTV VA [protected]

This is to document that the connection flight as listed as above, the flight assistants could not have been LESS helpful if they possibly tried. One in particular proved her arrogance very abruptly on the flight with a rubbish attitude and lack of help the two times I requested her. This particular airline is the least helpful for travelling with children and I will be sure to forever recommend our usual flight host Emirates to anyone who asks for advice when flying with children.

This flight I was flying solo with my daughter who has CHARGE syndrome and doesn't require much assistance as she was 20 months at the time of the flight. I didn't request anything from the attendants, no special treatment or attention etc as my daughter is luckily well natured. I received compliments from the other passengers at how well she travelled on all flights.

At check in we requested not to be seated at the bassinet area as it wouldn't suit our needs and there is a barrier between seats. As my daughter closer to two needs to sleep for majority of this long haul flights, I explained twice to the lady at check in we would prefer to have a seat where she could lay her head on my lap. (The extra leg room seats are not ideal for this) This was obviously too much for the lady at check in as the request was fully ignored by not only I but multiple customers travelling with a child in that age group.

When I explained to the air hostess on arrival for the departing flight the scenario and how it doesn't work for us, she explained frustratedly we were one of 4 - 5 families in the same situation. Then gathered three to four air hostess right in front of us conversing our move in a manner that we were doing them injustice, they made us feel very unwelcome and that we were a hassle to move. I looked around to see another family with a little girl the same age with stressed parents where the same allocated seating didn't suit them. We then had to ask other passengers to move so we could sit in their seats. Very embarrassing for not only us, but you as a company.

When breakfast came out, there was a tray for my daughter and I. my daughter had finished what she was eating off the tray and proceeded to play with the half full items. To stop an accident occurring with her knocking everything on top of herself, I or the lady beside us I pressed the buzzer calling for air hostess assistance. The fact that I had no where to allocate her tray and she was trying to pop things onto the seat in front of her, down the sides etc it needed to be removed or a bigger mess needed to be sorted out or worse a health and safety issue.

The air hostess and I caught eyes, I waved for her to come over. She looked away. I turned the buzzer on again, she glared at me and looked away. The lady sitting beside me waved for her attention. She looked as us both and walked away. I turned the buzzer on again and she proceeded to stomp up and give me a lecture that she was in the middle of doing something. I said I understand but if you would like the food items to remain on the tray and not the surrounding people and floor could you help me out please. she answered me with their are other people on this flight too you know and snatched my daughters tray from me. I did say to her, I am flying solo and have asked nothing of any of you till now and Im not loving your attitude. she stormed off.

The passengers surrounding me, asked if we were ok and rude she had been. It was clear I had no other option but to ask for the tray to be removed. I hadn't even got to touch my own food. I was trying to keep everything calm on our side and I couldn't store the tray anywhere else.

To the rude air hostess Sharnae, who worked on this flight.
If you hate your job that much... Do not be an air hostess. Quit, go peruse something elsewhere. Do not be rude or make people feel stupid asking for help with a deaf/blind child who knows no better. Do not lecture your passengers in front of everyone to try and belittle them when I was trying to prevent a uncomfortable situation. I hope it made you feel all the better about yourself the way you spoke to us.

I was never asked once if I needed any help, if I needed to use the loo that someone would sit with Nyla etc. Nothing. Emirates are 100 times more helpful for parents flying solo as Ive experienced them twice before this Ethiad flight. Disappointing doesn't even explain how I would rate this "experience". As an airline you need to address your communication skills from check in to exit. This is not acceptable behaviour from your cabin crew members...

Very disappointed in the service provided, how uncomfortable we felt flying with you. If you wish to discuss it further by all means

Emer Tector

[protected]@gmail.com

[protected]

I would like to request reimbursement for an airfare relating to my partner's removal from an aircraft bound for Auckland New Zealand from Istanbul on Sunday 13 August.
His name is Peter Joseph Jessup travelling on a New Zealand Passport.
Ethiad Airways EY 0096 Istanbul to Abu Dhabi
Ethiad Airways EY 0484 Abu Dhabi to Brisbane
Ethiad Airways EY 4440 Brisbane to Auckland (14th August).
I have already complained once on "feedback" and have not received an answer. We had to pay a full airfare costing over $2, 000 after he was removed from the aeroplane. He was not intoxicated. He had texted me a message saying that he was "sitting next to two post boxes and luckily that meant their ISIS husbands wouldn't bomb the plane". He did not verbalise this; it was just a text message. It was in jest and a private message only.
I would like full re-imbursement (I paid for his ticket) for this inconvenience, stress and expense please.
Jan Erenstrom +[protected]

Airline reference : bodazd
On Sunday 3 September 2017 20:35 i boarded a plane from Lahore-Abu Dhabi- Edinburgh.
I have still not received my baggage which got lost due to your staff's negligence. I am really disappointed as this is the first time boarding with this airline and i got this airline recommended by many friends and family members. This experience overall was good but as i have not received my bag i am highly disappointed. I really want you to find my luggage as soon as possible.

As (Judit Jordan) the passenger’s request to attend the return flight from Milan to Dubai
20th October 2017, without attending the outbound flight from Dubai to
Milan 6th October 2017 deems rightful,

*Etihad is kindly requested to review the passenger’s case*

and engage in a fair procedure where the passenger exercise her rights.

*Reasoning:*

According to the 1969 Vienna Convention on the Law of Treaties under
Article 62 (Fundamental Change of Circumstance) the circumstances existing
at the time of the conclusion of the agreement were indeed objectively
essential to the obligations of treaty (sub-paragraph A) and the instance
wherein the change of circumstances has had a radical effect on the
obligations of the treaty (sub-paragraph B).

The order A3DVBDT for flight DIBSQR Dubai-Milan-Dubai (hereinafter ‘The agreement’)
was placed 25th August 2017, at which time the passenger was not aware of
that the passenger’s employer would send her to a one-time international
assignment 7th September 2017. The assignment period lasts from 3rd October
till 8th October 2017 in Bogota, Columbia. The assignment has a radical
effect on the passenger travel plans, namely, the passenger is not able to
attend the flight from Dubai to Milan 6th October 2017, while the passenger
still can attend the return flight from Milan to Dubai 20th October. The
details of the mentioned circumstances can be credibly proved as required.

In public international law, clausula rebus sic stantibus (Latin for
"things thus standing") is the legal doctrine allowing for agreements to
become inapplicable because of a fundamental change of circumstances. It is
essentially an "escape clause" that makes an exception to the general rule
of pacta sunt servanda (promises must be kept). Agreements can be modified
if the changes in circumstances were unforeseeable by the parties, and
bring about significant changes in the possibility of fulfilling
liabilities. In line with this legal principle Etihad Airlines indeed
allows changes and refunds for flight reservations in its policy, however, when the agency Flysiesta contacted Etihad the request was rejected.

In this case the passenger seems to lose the right to attend the return
flight because of the disability of attending the outbound flight (due to
unforeseeable changes in circumstances which was communicated to the agency, Flysiesta through a help desk ticket ‘[#KXZ-[protected]]: Date change
for flight: A3DVBDT’ in a timely manner). The passenger fulfilled all
liabilities set out in the agreement, amongst others the immediate payment
of the full amount of the flight ticket at the time of the order, however,
the passenger is unable to exercise the rights established in the
agreement. The enforcement of the agreement is clearly one-sided for the
grievance of the passenger.

The Changes and Refunds policy of Etihad Airlines indicates that ‘if you do
not show up for any flight without advising us in advance, we may cancel
your return or onward reservations and charge an administrative fees.
However, if you do advise us in advance we will not cancel your flight
reservations.’ During several mail changes and phone calls with Flysiesta
helpdesk, Flysiesta failed to inform the passenger about that no show
entails administrative fees, also that profound and timely communication of
no show allows the passenger to reserve the right to attend the return
flight.

It is beyond doubt that Etihad operation complies with the law, hence you are requested with due respect to
review the case, provide a fair procedure, and fully inform the passenger about her opportunities and the total amount and the reasoning if any administrative fee. Please consider allowing the
passenger to attend the return flight from Milan to Dubai 20th October
2017, without attending the outbound flight from Dubai to Milan 6th October
2017. Proof of changes in circumstances may be provided upon request.

Your kind response is appreciated.

I have booked a flight on 18/09/2017 from Melbourne to Hyderabad(India) dated 21/09/2017 and return on 24/09/2017.Scheduled at 3.50 pm from Melbourne. I rescheduled just the return ticket to 25/09/2017. When i came to the melbourne airport i was not allowed to board the flight. I had all the mails of tickets and everything but still i was not allowed to board. It was a very important flight for me to take. I had many things lined up. I am student here and booked a ticket just 2 days back. It was my close relative funeral and some business meetings and many more things lined up.

I choose Eithad airways because of its service and responsibilites. But i was really disappointed with act of yours today. When i called the customer care they told me they will call me in an hour, its been more than 1 hour but still i did not get a call back. Meanwhile i was not allowed to board the flight.

Now who will take care about my lost time and losses? Everything was lined up perfectly for me.. now what should i do?

The customer care team is also so poor at doing something I really don't know what to do..

Dear Team,

I had offered all the necessary documents well ahead of time, but you'll took more than 2 months to respond on the reply of my email, you can see the trailer mails and see how the entire thing has gone wrong, you'll deactivated my account and i lost all the miles accumulated, please request to transfer them back into my new account, made as mentioned by you'll.

ETIHAD MEMBERSHIP NUMBER - [protected].

​​
​On this occasion please dont take weeks to respond to our emails.​

I am extremely annoyed and disappointed on the response which has lead to deactivation of my account, and not 1 single person addressing the issue, everyone was just dumping the work on one another and nobody tried to help.

Kind Regards,
Vinit Shah
=​=========================================================================
Etihad Guest number: [protected]

Dear Mr Shah,

Greetings from Etihad Guest.

We understand that a response pertaining to your query has been pending and we would like to apologize for the delay caused.

I have sent an email to our guest information team for further assistance and clarification and will update you accordingly.

We thank you for your patience and support in this regard.

If you need any further help, please contact us .
Kindest regards,
Azim Ansari

Premium Member Services
Etihad Guest

Dear Team,

Please update,

I have the following miles expired / are expiring, need your prompt assistance on the below, please!

Miles Expire 14008 30 Sep 2017

31/07/2017 Expired Miles -9090
31/03/2017 Expired Miles -5651
28/02/2017 Expired Miles -8433
31/01/2017 Expired Miles -7653

​Please update on activation of the account, please!​

Kind Regards,
Vinit Shah

I am utterly disappointed that my New Dolce & Gabbana perfume bottle was stolen from Zürich Checked in Baggage. My flight from Zürich to Abu Dhabhi was on 08.09.2017 when I boarded the flight at 11:20 am with EY 74 flight that same day. The connecting flight to Mumbai EY 7600 was at 23:30 the same day from abu dhabi.
Since by luggage was 12 kilos and was lighter than normal, Etihad employees stole my expensive 80 Euro perfume bottle after I checked my Baggage in Mumbai.
This way I will never trust Etihad ever in my life and will never take this flight again in my life till I get back my expensive perfume bottle.

My email id is: [protected]@gmail.com

Hi i was traveling from Warsaw to Trivandrum. My first transit was at Germany and when i reached there they said my Abudhabi flight is cancelled. And again i had to call etihad and they arranged some alternate flights. There was no support or message from them before my flight was cancelled or about any reschedule. Then i was travelling to Istanbul by Turkish airlines and I reached late, where my next flight left before 20 mins i reach Istanbul. Again from Istanbul help desk they booked flight to Dubai and from dubai to bombay. I was not provided with my destination. I had to book my own tickets from Mumbai to Trivandrum. This was my first huge problem, where i had to roam for no reason. Then after reaching Mumbai when checking for baggage they dont have any info about it. I had to file a complaint fr my baggage and its been two days no information yet. They are still tracing it. I came down for five days and tomorrow night i have my etihad flight again. I haven't got my baggage yet. Full of inconvenience with etihad for the first time. I need some help emergency. I need my baggage before i leave tomorrow. Baggage file num is BOMEK54236. This is totally irritating.

Dear Team,

I had a flight today at 12.55 route Cairo to Abudhabi. Came to airport after 3 hours travel from my town and after 1.30 minutes of airport security queue, I discovered your great staff have changed my ticket to 14.50 flight!

I have to go back to my town now as your staff at Cairo airport couldn't help and put me on my original flight.

Your staff at etihad mall dubai changed the timing of the return ticket with out informing me and with out my approval for this I would like to inform you that I can't fly on 14.55 flight as I can't meet the needed time to attend to airport on time.

Also this is to inform you that I have the full right to raise a case against you and the staff at etihad mall for the psychologic pain I have faced and the costs I have paid.

Reference as below
Original ticket number [protected]
New reservation code Txacnv

My flight was from budapest to sydney trough berlin and abu dhabi. I got to berlin when i wastold my flight is going to be delayed from abu dhabi to sydney...didtn know why, than wegot advised ourflight from berlin is gonna be delayed by 3 hours. It ended up with 5 hours delay, lots of hassle with baggage tickets etc. Worst experience ever. Everyone was rude and not even helpful. In abudhabi wegot a room by 3am . When i arrived to sydney my baggage was not there so now i am expecting the call when it will arrive. Absolutely disappointed, 14hourslonger trip...no baggage...