[Resolved] Etihad Airways / entertainment services and broken asset (luggage bag)

Sunbury, Victoria, Australia Review updated:

Hi i have travelled from melbourne to islamabad on 22nd may 2018 tuesday at 21:45 on EY461 it was my first ever experience with ethihad but unfortunately turn into frustrated journey during 14hrs flight from mel to abu dhabhi almost 9 hrs my entertainment screen was hang i called for assistance she came almost after half an hour and said i will restart but nothing happend after some time i called again no one turnup third time i press assistance call button and its impossible to believe that the call sign goes off that someone already attended but no one came to third time after that i personally went and told to crew staff and one of the staff said my coulege will resolve your query soon but it was frustrating and boring that for last 9 hrs no entertainment service had been available moreover after the changeover when i reach to islamabad airport and collecy my bag one bag handle was broken and even the bottom part was also broken i complained the airport staff but they started blam game between mel abudhabi airport but the sad thing is still i have to fly on the way back to dubai and then mel i want to claim my loss of asset and terible service.

My email address is [protected]

Etihad Airways
Etihad Airways

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Etihad Airways Customer Care's Response, May 27, 2018

    We are sorry to hear about your experience with us. Please submit your feedback at to elaborate on your experience so that our Guest Relations officers can look into your concerns and be in touch with you. Regarding your broken baggage, please send the details to [protected] . *Mia

  • Updated by RaheeL_khan, Jul 20, 2018

    i ethihad has emailed me regarding this matter but unfortunately the mail has been deleted so can u pls resend the outcome of my query thanks

  • Updated by RaheeL_khan, Jul 20, 2018

    reference to above query i have reseived an email from your side but unfotunately the mail has been deleted so can u please resend the outcome of my query thanks

  • Etihad Airways Customer Care's Response, Jul 27, 2018

    Hi Raheel, we have asked our team to send you the response again. *Marc

May 27, 2018

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