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Etihad Airways / charging a fee for suitcases that I didn't have

Abu dabhi, AE Review updated:
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the problem so I need the case reopen as it was not looked at properly as the information was misinformed from Athens airport they said we had 84 kg for one person we were 2 people and also the suitcases x 4 were not our as advised to Mrs Maria moutsos the operation officer there ...On the tarmac 20 minutes before our departure after they had changed us under duress This is why it has to be credited back to us as all the reports were wrong .. I spoke to Peter Macharia your claims officer but obviously he didn't understand this I am very upset and a lot of pocket 6700 euros which is over $10000 This is a very large sum of money for me that I didn't have and had to borrow so I need a credit or 4 tickets as a refund this is not a compensation request but a refund due to being wrongly charged know that's the problem so I need the case reopen as it was not looked at properly as the information was misinformed from Athens airport they said we had 84 kg for one person we were 2 people and also the suitcases x 4 were not our as advised to Mrs Maria moutsos the operation officer there ...On the tarmac 20 minutes before our departure after they had changed us under duress This is why it has to be credited back to us as all the reports were wrong . I spoke to Peter Macharia your claims officer but obviously he didn't understand this I am very upset and a lot of pocket 6700 euros which is over $10000 This is a very large sum of money for me that I didn't have and had to borrow so I need a credit or 4 tickets as a refund this is not a compensation request but a refund due to being wrongly charged Please solve and resolve now as it has been going on for a long time from 6/2015 and no one is listening why? I paid the money as per your company request and the evidence suggests that I have wrongly charged . Why doesn't anyone understand and why did the officer lie or leave information out of the report as I indentified the suitcases and 4 pieces were not mine I left with Aegean Airlines that morning no problem . Etihad has never sent me evidence that indeed all my tagged suitcases were 84 The pieces that I had from Rhodes were total of 52.5 kg Also after we left Athens and arrived in Abu Dhabi our flight was delayed by 45 minutes in landing and resulting for us to miss the connection to Brisbane . The connection flight was also closed 20 minutes earlier I had to wait out in the unsecured terminal wife my wife for 24 hours and got sworn at by etihad staff at the check in counter and not offered any accommodation or meal as it was their Ramadan .I am a diabetic and had to eat which subsequently made me very ill . Please let me know if you can help or direct me to someone that can help solve this

  • Etihad Airways Customer Care's Response, Mar 27, 2017

    Dear Guest,

    Thanks for coming to us and sharing this experience with us. It sounds like you have a case number, could you please share this with us and we will check the status with our Guest Relations team and update you accordingly *Gill

  • Updated by Perry Procopios Hatzipapas, Mar 28, 2017

    They just don't give a hoot they are so ignorant

Pe
Mar 24, 2017
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Comments

  • Pe
      Mar 27, 2017

    Rqid 490184 the case needs to be re opened and all my comments taken into consideration .
    Let's hope we get a resolution .
    Thanks please 6700 euros is very large amount of money to me !

    0 Votes
  • Pe
      Mar 27, 2017

    Thanks and please credit this charge as it was not supposed to happen

    0 Votes
  • Et
      Mar 30, 2017

    @Perry Hatzipapas Dear Perry, we can see our team have made a final offer to you, with regret we are not able to change this decision, you can contact our team at anytime, however they will advise the same *Gill

    0 Votes

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