Through this letter, We would like to bring to light the suffering of passengers during their 26-hour journey from Chennai to Abu Dhabi in the EY-276 flight on 31/12/2008.
The flight which was scheduled to take off at 15.20 took off at 19.15 hrs. Before reaching Abu Dhabi Airport it was diverted to Al Ain at 22.00 due to bad weather and finally it reached Abu Dhabi only at 10.30 next day. During this time no proper food or accommodation was provided to the passengers. There was total confusion in the airport as the authorities did not know where the flight had been diverted and what time it would reach the scheduled destination. When I approached Mr. Ridhwan, the duty manager-in-charge to know the whereabouts and the condition of my in-laws who were travelling in this flight, he could not answer as he was not informed.
I request you to investigate into the matter and take appropriate action as early as possible. Given below are the details of my in-laws who travelled in the EY-276:
Booking Ref. 5EGH2A Mohammed Hussain N Mr, Hameedunnisa M Mrs.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Thanks for taking the time to come to our page today. We're sorry to hear of this experience. Please confirm when you arrived and the bags were missing were you given a report with a PIR reference number. (For Etihad this would look similar to AUHEY12345)
We understand this must be very frustrating, the last carrier flown with will need to begin the tracing process.
We hope this gets resolved quickly, we're just sorry we cant help any further at this time. *Gill